welcome and introduction to fda public services web view · 2017-10-04rational,...

PROGRAMME QUALITY HANDBOOK

2017-18

FdA Public Services

Plymouth University Academic Partnerships Programme Quality Handbook UK of 56

Contents1. Welcome and Introduction to FdA Public Services....................................................................32. Programme Specification..........................................................................................................43. Module Records......................................................................................................................19


1. Welcome and Introduction to FdA Public Services

Welcome to the Foundation Degree in Public Services

This programme aims to develop knowledge and understanding of the wide and varied social, political and economic environments that public services operate in including; the processes and procedures of the criminal justice system and the role of theory in interpreting these relationships within international, national and regional settings. This course offers you the chance to broaden your knowledge and fine tune your skills to strive for a top career in the public sector, whether you want to work in the police force, local government or join the armed forces. You will have the opportunity to listen to, and network with, serving Public Service Officers, Fire Officers and members of other public service organisations through visits, work-placement days and guest lectures at the College.

• Exceptional resources e.g. distinctive progression opportunities; dedicated HE study centre; dedicated foundation degree Librarian.

• Skills development through Personal Development Planning.• High emphasis on effective communication skills.• Employer set projects provides a particular focus in Contemporary Public Service Issues. • The analytical, research and group skills which are developed are highly valued by

employers.• A wide range of fieldtrips in a Public Service context. • Large variety of assessment methods to suit various student needs. • Exceptional employment links.• A variety of visiting speakers.

This programme has been designed to equip you with the skills and knowledge base required to work in your chosen specialism or other graduate opportunities. It is also a platform from which you can undertake additional vocational and academic qualifications.

This Programme Quality handbook contains important information including: The approved programme specification Module records

Note: the information in this handbook should be read in conjunction with the current edition of the College / University Student handbook available at http://hemoodle.cityplym.ac.uk/course/view.php?id=3063 which contains student support based information on issues such as finance and studying at HE along with the University’s Student Handbook https://www.plymouth.ac.uk/your-university/governance/student-handbook and your Teaching, Learning and Assessment Handbook available on your programme virtual learning environment.

On the following pages you will find the specification for your programme; this provides a detailed overview of the programme as a whole. It explains what you will learn and how you will be assessed throughout the two stages of your Foundation Degree. The Programme Learning


Outcomes Map specifies the knowledge and skills you will develop at each stage of your Foundation Degree.

Awarding Institution: University of PlymouthTeaching Institution: City College PlymouthFinal Award: FdA Intermediate Awards: Certificate of Higher Education (CertHE)Programme Title: FdA Public ServicesUCAS Code: FdABenchmarks Foundation Degree Qualification Benchmark

QAA

Date of Approval: May 2002

Admissions Criteria:Qualification(s) Required for Entry to the FdA / FdSc

CommentsFdA

Candidates must have at Level 2:At Level 2Key Skills requirement/Higher Level Diploma

Application of Number, Communication and InformationTechnology, Level 2

and/orGCSEs required at Grade C and above GCSE English and Mathematics

Grade C or above or Scottish Certificate in Education, grade 3

Plus at least one of the following Level 3 qualifications:Ensure that entries in the following sections are equitable; use conversion tables to relate one qualification to another

A Levels required: (College to insert AS/A2/UCAS Points Tariff)

32 UCAS tariff points

Advanced Level Diploma PassBTEC National Certificate/Diploma PassHNC/D Considered on an individual basisVDA: AGNVQ, AVCE, AVS Considered on an individual basisAccess to HE or Year 0 provision Considered on an individual basisInternational Baccalaureate Considered on an individual basisIrish/Scottish Highers/Advanced Highers Scottish Certificate in Education

Grade 3Work Experience See APLOther non-standard awards or experiences

AVCE AS

APEL/APCL possibilities Prior Certificated Learning (APCL), or Prior Experiential Learning (APEL) which meet the stated requirements of the University of Plymouth.

Interview/portfolio requirements Mature students demonstrating appropriate experience, who wish to pursue a career in the public services and those who are looking for a change of career will be considered for entry by


process of interview.Independent Safeguarding Agency (ISA) / Criminal Record Bureau (CRB) clearance required

Not as admissions criteria but may be a requirement for some work based learning attachments.

Aims of the Programme:

1. Understand and analyse structural, administrative, legislative and policy-making contexts and constraints of the public services, including the criminal and social justice services. Also to understand and analyse the relationship between the public services and society, with particular reference to social values and ideologies.

2. Understand and analyse management structures, operational practices and functions in relation to contemporary public service practice.

3. Practice communication, psychological, physical, self-management and project management strategies and skills including research skills, problem solving, teamwork and ICT, which will help facilitate management and organisational effectiveness within public service organisations.

4. Gain a reflexive experience of the working environment, practice, problems and organisational nature of specific public services, gained through work-based learning opportunities.

Programme Intended Learning Outcomes:

By the end of this programme the student will be able to: Demonstrate knowledge and understanding of the wide and varied social, political and

economic environments that public services operate in, the processes and procedures of the criminal justice system, and the role of theory in interpreting these relationships within international, national and regional settings.

Describe and analyse the role and function of management practices and procedures within the public services and demonstrate the ability to critically examine the operational effectiveness and legal requirements of public service organisations within a diverse society

Demonstrate relevant knowledge and skills, including cognitive, communication, Information Communication Technology, numerical, interpersonal, vocational and employment related and personal skills including those of research.

Examine critically the aims, attitudes, practices, procedures and operational effectiveness of at least one public service organisation based on a period of work-based learning with a public service employer.


Brief Description of the Programme

This qualification was devised following consultation with public services employers including the police and fire service. Unlike a traditional undergraduate degree the Foundation Degree is a more vocationally based qualification with a strong emphasis on career and employment skills directed towards individuals with a career aim of employment within the changing public services. It is aimed at developing relevant knowledge and skills to aide students in achieving their goals either through direct employment within the sector or progression onto a relevant honours degree.


Programme Structure and Pathways

Programme Structure for the Foundation Degree in Public Services (full-time)

Course code: UF2443

Year 1 Year 2Module Code

Module Title No. of Credits

Core / Optional

Module Code

Module Title No. of Credits

Core / Optional

PSFD123 Political Economy 20 Core PSFD218 An Introduction to English Criminal Law

20 Optional

PSFD124 Introduction to Criminal Justice

20 Core PSFD219 The Policy Process 20 Core

PSFD111 Working in Groups 10 Core PSFD208 Research Skills 20 Core

PSFD126 Diversity 10 Core PSFD220 Managing People in the Public Sector

20 Core

PSFD127 Citizen Focus & Service User Perspective

20 Core PSFD221 Contemporary Public Sector Issues

20 Core

PSFD125 Applied Psychology 20 Core PSFD217 Criminology 20 Core

PSFD122 Academic and Professional Practice

20 Core FPC2060 Enterprise and Innovation 20 Optional


Progression Route(s)

The agreed progression route for the FdA Public Services

BSc (Hons) Community and Public Service Management at City College Plymouth Bsc (Hons) Public Services (Policing) at the University of Plymouth.

Any Exceptions to Plymouth University RegulationsNone

Teaching Methods and Assessments

A: Development of Knowledge and Understanding Learning and Teaching Strategy/Method

By the end of the programme the student will be able to demonstrate knowledge and understanding of:

Explain information from disparate sources

Interpret particular case studies in the context of public services

Understand the role of various public service practitioners from the perspectives of knowledge, skills, abilities, priorities, policies and procedures

Understand the roles and responsibilities of public services in a contemporary context.

Primary Lectures and tutorials Directed independent study Learning from work experience Employer involvement Seminar Discussion Problem Based Learning

1.1.1. Secondary

Case studies Problem-solving exercises International visits Public Sector work-place visits.

NB: Benchmark References

Foundation Degrees are intended to provide students with the knowledge, understanding and skills that employers need. The degree is intended to increase access and widen participation into higher education

Assessment

Key knowledge and understanding is assessed via a combination of, essays / report writing, portfolio building, in class tests, seminar discussions, presentations and seminar performances.

Cognitive and Intellectual Skills Learning and Teaching Strategy/Method

By the end of the programme the student will be able to:

Critical think, analyse, synthesise and articulate rational argument.

Primary

Class exercises Tutorial/seminar discussions Feedback via coursework assessment


Understand the contested nature of knowledge and distinguish alternative view points.

Collate, analyses and interpret data in quantitative and qualitative forms, from both primary and secondary sources.

Use reflective practice within a framework of personal development.

Increase their understanding of organisational and work practices.

process (essays etc) Academic and Professional Practice

(PDP)

Secondary

For example: Visiting speakers Primary Research on behalf of public

service employers Computer-based practical on data and

measurement problems Work-place visits

Benchmark References

Foundation Degree programmes are designed to enable learners to benefit from the interpretation of ideas and the experience of practice, within the wider context of employment and one in which knowledge, understanding and skills are clearly integrated. By focusing on learning within a work context, that is underpinned by both vocational and academic understanding Foundation Degrees should demonstrate learning outcomes that are explicitly relevant to both employers', and perhaps also professional, needs. Furthermore, consideration of sustainability in the application of the knowledge, understanding and skills achieved should enable successful progression both within employment and to honours level or to other qualifications.

Assessment

Assessed discussions Essays/projects/dissertations Coursework/group work on practical

application questions Presentations Seminars Reports Portfolio work


Key Transferable SkillsBy the end of the programme the student will be able to: interact effectively within a team /

learning group, manage learning using resources

appropriate to public service organisations

communicate effectively in a manner appropriate to the public services (in standard English oral, written, using ICT)

take responsibility for own learning with minimum direction

manage information with the ability to select appropriate data from a range of sources and develop appropriate research strategies

recognise appropriate social responsibility, the importance of sustainability and ethical conduct as required within the public services

recognise international perspectives, cultural sensitivity and inclusivity

effectively use e-literacy skills and ICT

Learning and Teaching Strategy/Method

Primary

Library and other research exercises Group work awareness and practice Computer-based learning and

assessment Personal Development Planning

Secondary Visiting speakers Action research on behalf of public

service employers Computer-based practicals on data and

measurement problems Work-place visits Local visits

Benchmark References

In Foundation Degree programmes, academic knowledge and understanding integrate with, and support the development of, vocational skills and competencies, taking account of the need for appropriate academic rigour. This will be assessed through assignments.

Assessment

Assessed discussions Essays/projects Coursework/ group work on practical

application questions Reports Seminars Portfolio work


Employment Related SkillsBy the end of the programme the student will be able to:

Increase their understanding of organisational and work practices

Show ability to manage conflict

Interpersonal skills.

Show the ability to communicate effectively in a variety of situations to differing audiences.

e-portfolio of evidence ‘PebblePad’MoodleAcademic and Professional practiceUniversity Portal

Transferable skills

Graduate Skills

Employment Skills

Employment Related SkillsBy the end of the programme the student will be able to:

Increase their understanding of organisational and work practices

Show ability to manage conflict

Interpersonal skills.

Show the ability to communicate effectively, in a variety of situations to differing audiences.

Learning and Teaching Strategy/Method

Lectures and tutorials Learning from voluntary work Visiting speakers Employer led practical exercise

Benchmark Reference.Foundation Degrees are intended to provide the knowledge and skills that are necessary to enable employees to be versatile and adaptable in progressing to and within work. Employability is a key aspect in Foundation Degree programmes and its inclusion should equip and assist learners to enhance their employment opportunities, and/or allow them to prepare for a career change.

Assessment

Assessed discussions Essays/projects/dissertations Coursework/ group work on practical

application questions Seminars Portfolio work


Distinctive Features of the Foundation Degree

Exceptional resources e.g. distinctive progression opportunities; dedicated HE study centre; dedicated HE Liberian.

Skills development through Personal development Planning. High emphasis on e-learning i.e. Google Classroom, Turnitin and PebblePad. Scenario Based Learning linked to real life criminal cases provides a particular focus

in English Criminal Law and criminology. The analytical, research and group skills which are developed are highly valued by employers.

A wide range of fieldtrips in a Public Service context. Large variety of practical and theoretical assessment methods to suit various student

needs. Exceptional employment links. Visiting speakers

Learning Outcomes Maps for FdA Foundation Degree in Public Services at HE Levels 4 and 5

Please see next page



Knowledge/ UnderstandingStudents will be able to demonstrate a knowledge of the underlying concepts and principles associated with the public services, and an ability to evaluate and interpret these within these contexts :

Structural, administrative, legislative and policy-making.

Criminal and Social Justice Services.

Analyse the relationship between the public services and society with particular reference to social values and ideologies.

Understand and analyse management structures, operational practices and functions in relation to contemporary public service practice

1 and 2The Foundation Degree in Public Service programmes are designed to enable learners to benefit from the interpretation of ideas and the experience of practice, within the wider context of employment and one in which knowledge, understanding and skills are clearly integrated. By focusing on learning within a work context, that is underpinned by both vocational and academic understanding and also professional, needs.

Political Economy

Introduction to Criminal Justice

Applied Psychology

Academic and Professional Practice

Working in Groups.

Diversity. Contemporary

Public Sector Issues

Criminology Research

Skills Managing

People in the Public sector

An Introduction to English Criminal Law

Cognitive / Intellectual Skills (generic)

Students will be able to demonstrate an ability to present, evaluate, and interpret qualitative and quantitative data, to develop lines of argument and make sound judgements in accordance with basic theories and concepts of the public services. In particular to:

3 Political Economy

Introduction to Criminal Justice

Applied Psychology

Academic and Professional Practice

2. Module Records

SECTION A: DEFINITIVE MODULE RECORD . Proposed changes must be submitted via Faculty Quality Procedures for approval and issue of new module code.

MODULE CODE: PSFD123 MODULE TITLE: Political Economy

CREDITS: 20 FHEQ LEVEL: 4 JACS CODE: L200

PRE-REQUISITES: None

CO-REQUISITES: None

COMPENSATABLE: Yes

SHORT MODULE DESCRIPTOR: (max 425 characters)This module will examine structures of power in European, National, Regional and Local contexts considering the issues of cooperation, conflict and accountability. It will also give students a basic conceptual understanding of the objectives of macroeconomic policy the instruments for achieving them and associated political constraints within this process.

.ELEMENTS OF ASSESSMENT [Use HESA KIS definitions}

WRITTEN EXAMINATION COURSEWORK PRACTICEE1 (Formally scheduled)

C1 80% P1 20%

E2 (OSCE) C2 P3 T1 (in-class test) A1

SUBJECT ASSESSMENT PANEL Group to which module should be linked: Public Services

Professional body minimum pass mark requirement:

MODULE AIMS:This module will examine structures of power in European, National, Regional and Local contexts considering the issues of cooperation, conflict and accountability. It will also give students a basic conceptual understanding of the objectives of macroeconomic policy the instruments for achieving them and associated political constraints within this process.

ASSESSED LEARNING OUTCOMES: (additional guidance below)At the end of the module the learner will be expected to be able to:

1. Demonstrate knowledge of the institutions and powers of European, National, Regional and Local levels of government.

2. Explain and use simple economic terminology.3. Describe how macroeconomic policy can be used by national government.


4. Evaluate power relationships and the effects of policy on political, economic and social environments

DATE OF APPROVAL: March 2006 Academic Partnerships DATE OF IMPLEMENTATION: September 2006 City College PlymouthDATE(S) OF APPROVED CHANGE: Aug 2015 TERM: Autumn & Spring

Additional notes (for office use only):

Additional Guidance for Learning Outcomes:

To ensure that the module is pitched at the right level check your intended learning outcomes against the following nationally agreed standards

Framework for Higher Education Qualifications http://www.qaa.ac.uk/Publications/InformationAndGuidance/Documents/FHEQ08.pdf

Subject benchmark statements http://www.qaa.ac.uk/ASSURINGSTANDARDSANDQUALITY/SUBJECT-GUIDANCE/Pages/Subject-benchmark-statements.aspx

SEEC level descriptors http://www.seec.org.uk/academic-credit/seec-credit-level-descriptors-2010 (scroll to pdf link at bottom of page)

Professional, regulatory and statutory (PSRB) accreditation requirements (where necessary e.g. health and social care, medicine, engineering, psychology, architecture, teaching, law)

QAA Quality Code http://www.qaa.ac.uk/AssuringStandardsAndQuality/quality-code/Pages/default.aspx


http://www.qaa.ac.uk/AssuringStandardsAndQuality/quality-code/Pages/default.aspx

http://www.seec.org.uk/academic-credit/seec-credit-level-descriptors-2010


http://www.qaa.ac.uk/ASSURINGSTANDARDSANDQUALITY/SUBJECT-GUIDANCE/Pages/Subject-benchmark-statements.aspx


http://www.qaa.ac.uk/Publications/InformationAndGuidance/Documents/FHEQ08.pdf

SECTION B: DETAILS OF TEACHING, LEARNING AND ASSESSMENT Items in this section must be considered annually and amended as appropriate, in conjunction with the Module Review Process. Some parts of this page may be used in the KIS return and published on the extranet as a guide for prospective students. Further details for current students should be provided in module guidance notes.

ACADEMIC YEAR: 2017/18 NATIONAL COST CENTRE: 29

MODULE LEADER: M Alderson OTHER MODULE STAFF:

Summary of Module Content Overview of European, national, regional and local institutions, responsibilities and roles. Cooperation and conflict between institutions. Democratic mandates, democratic deficit, subsidiarity. Objectives of economic policies, economic growth, fiscal policy, monetary policy,

exchange rate, interest rates. Effects of economic policies (social and political). Long term effects of policy decisions.

SUMMARY OF TEACHING AND LEARNING Scheduled Activities Hours Comments/Additional InformationLectures 60 Timetabled lectures Visits 10 Visit to Welsh Assembly Directed study 20 Set seminar tasks to be undertaken outside of lecturesIndependent study 110 Guided independent study to support learning and

undertake assessmentsTotal 200

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LO1 & LO4 (Partial)LO2 & LO3

PracticeP_ Discussion 20%

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LO4 (Partial)

Updated by: DThackeray Date: 26.06.2017

Approved by: Nadia McCusker Date: Sept 16



MODULE CODE: PSFD124 MODULE TITLE: Introduction to Criminal Justice

CREDITS: 20 FHEQ LEVEL: 4 JACS CODE: M211


CO-REQUISITES: None

COMPENSATABLE: Yes

SHORT MODULE DESCRIPTOR: This module examines the structure and roles of organisations within the Criminal Justice System of England and Wales taking into account current trends and prospective policies in law and order. It also examines issues of criminal justice in some European States.

.ELEMENTS OF ASSESSMENT


C1 50% P1 50%




MODULE AIMS:This module aims to provide students with a basic knowledge of the processes and policies of criminal justice organisations and how those organisations interact and respond to crime. It also compares some aspects of criminal justice procedure at an interstate level.


1. Describe the role and function of organisations within the Criminal Justice System of England and Wales.

2. Describe current processes and prospective trends and policies in criminal justice.3. Evaluate how different organisations deal with crime and offenders.4. Make interstate comparisons relating to law and order.

DATE OF APPROVAL: March 2006 Academic Partnerships DATE OF IMPLEMENTATION: September 2006 City College Plymouth

DATE(S) OF APPROVED CHANGE: Aug 2015 TERM: Spring





MODULE LEADER: Kieran Hurrell OTHER MODULE STAFF:

Summary of Module Content Organisations – police, CPS, Courts, Legal profession and judiciary, probation, prison

service. Home Office initiatives, research, legislation and sentencing, political pressures, media,

high profile cases, public opinion. Crime reduction policies, partnerships, sentencing policies, specific initiatives – zero

tolerance, tagging, week end prison. Comparisons of sentencing, prison population, policing strategies, public opinion and

state policies in relation to law and order

SUMMARY OF TEACHING AND LEARNING Scheduled Activities Hours Comments/Additional InformationLectures 60 Timetabled lectures and guest speakersVisits 10 Visit to Public Services organisations such as Crown

Court, Magistrate Court, HM Prison & PoliceDirected study 20 Set seminar tasks to be undertaken outside of lecturesIndependent study 110 Guided independent study to support learning and


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Practice P1 Briefing 50%=100%

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Updated by: D Thackeray Date: 26.06.2017




MODULE CODE: PSFD111 MODULE TITLE: Working in Groups



CO-REQUISITES:None

COMPENSATABLE: Yes

SHORT MODULE DESCRIPTOR: This module explores issues in relation to Leadership, Group and Team working within the workplace, including the effects on individual and organisational performance.



C1 100% P1




MODULE AIMS:The aim of this module is to enable students to develop an understanding of the importance of groups and teams within organisational life.


Describe the main theories on team, groups and leadership. Examine how individual characteristics impact on team, group and leadership dynamics. Understand the importance of groups and teams for effective organisational performance

with regard to the public services. Describe the application of team, group and leadership theory on short, medium and long

term projects

DATE OF APPROVAL: March 2006 Academic Partnerships DATE OF IMPLEMENTATION: Sept 2007 City College Plymouth

DATE(S) OF APPROVED CHANGE: TERM: Autumn





MODULE LEADER: J Hedges OTHER MODULE STAFF:

Summary of Module Content Definition and application of groups, teams and leadership Team, group, leadership theories; Belbin, Adair, Truckman, Shulman, Herzberg, Schon

and Kolb. Group evolution. dynamics, roles, personal characteristics Social aspects of groups; boundaries, personality, discrimination Cohesiveness, performance, role relationship, conflict Organisational and personal barriers to achieving work within teams, groups and through

leadership

SUMMARY OF TEACHING AND LEARNING Scheduled Activities Hours Comments/Additional InformationLectures 30 Timetabled lecturesDirected teamwork activities 10 Directed teamwork activities outside of lecture timesDirected study 10 Set seminar tasks to be undertaken outside of lecturesIndependent study 60 Guided independent study to support learning and


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MODULE CODE: PSFD126 MODULE TITLE: Diversity



CO-REQUISITES:None

COMPENSATABLE: Yes

SHORT MODULE DESCRIPTOR: This module is concerned with recognising and promoting discussion on the central issues concerning Diversity. It examines the way issues of equality have been understood and incorporated into British society and how these have been translated into working practice within the UK Public Services.



C1 P1 100%




MODULE AIMS:This module aims to provide an understanding of the conceptual foundations of the term Diversity. It explores the changing nature of contemporary British society and considers how this has bought about changes to values and beliefs behind working practices in the Public Services.


1. Investigate the changing nature of British society and the discovery of discrimination.2. Discuss diversity and equal opportunities theories.3. Examine the impact of social change and anti discriminatory practices on public sector

organisations

DATE OF APPROVAL: March 2006 Academic Partnerships DATE OF IMPLEMENTATION: Sept 2006 City College PlymouthDATE(S) OF APPROVED CHANGE: Aug 2015 TERM: Spring





MODULE LEADER: D. Thackeray OTHER MODULE STAFF:

Summary of Module Content Social change – Civil rights movements, equality of opportunity, meritocracy, immigration, Impact of social change on public services – Equal Opportunities, representation, practical

application of merit principal, adaptation of services and service delivery, culture, subcultures, communication, stereotyping

Concepts of diversity and equal opportunities – discrimination, multiculturalism, equal opportunity theories; Informal, formal, radical, managing diversity

SUMMARY OF TEACHING AND LEARNING Scheduled Activities Hours Comments/Additional InformationLectures 30 Timetabled lecturesDirected study 40 Set seminar tasks to be undertaken outside of lecturesIndependent study 30 Guided independent study to support learning and

undertake assessments

Total 100

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MODULE CODE: PSFD127 MODULE TITLE: Citizen Focus and Service User Perspectives



CO-REQUISITES:None

COMPENSATABLE: Yes

SHORT MODULE DESCRIPTOR: This module is concerned with the importance of service user perspectives to the structure, culture and processes of public sector organisations, the services they provide and the individuals who work in them.



C1 50% P1 50%




MODULE AIMS:This module aims to explore the how service user perspectives of public sector organisations and individuals are generated by assessing both internal and external factors. It will consider the possibility of disparity of perspective between service users and in-service personnel with regard to role and quality of delivery within the public sector. It will evaluate the value that public sector organisations put on service user perspectives and the methods that the employ to gather these perspectives.


1. Compare public service perspectives on service delivery with the public’s experiences and perspectives on the services provided.

2. Explain the ways in which public sector organisational structures, processes, culture and image impact on service user perspectives.

3. Demonstrate the ways in which individual public sector workers attitudes and actions impact on service user perspectives.

4. Describe how public sector organisations access and incorporate service user perspectives.

DATE OF APPROVAL: February 2008 Academic Partnerships DATE OF IMPLEMENTATION: September 2008 City College PlymouthDATE(S) OF APPROVED CHANGE: TERM: Autumn & Spring




MODULE LEADER: M Alderson OTHER MODULE STAFF:

Summary of Module Content In-service perspectives of service role and delivery, service user perspectives of service

role and delivery Public image, public relations, contact with the media, service failure, accountability,

internal and external factors, community engagement Customer/User satisfaction, citizen focus, interpersonal skills, verbal and non- verbal

communication, professional identity, codes of conduct Consultation, stakeholder forums, service user engagement, evidence informed policy,

user satisfaction surveys, service level agreements, ability of service users to engage; digital divide, social exclusion, age and ethnicity

SUMMARY OF TEACHING AND LEARNING Scheduled Activities Hours Comments/Additional InformationLectures 60 Timetabled lecturesVisits 10 Visits to Public Service organisations such as Fire

Service & Social Services Directed study 10 Set seminar tasks to be undertaken outside of lecturesIndependent study 120 Guided independent study to support learning and

undertake assessmentsTotal 200 (NB: 1 credit = 10 hours of learning; 10 credits = 100

hours, etc)

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MODULE CODE: PSFD125 MODULE TITLE: Applied Psychology

CREDITS: 20 FHEQ LEVEL: 4 JACS CODE: C810


CO-REQUISITES: None

COMPENSATABLE: Yes

SHORT MODULE DESCRIPTOR: This module will enable students to evaluate and analyse a variety of psychological approaches within public service environments. Students will be asked to identify, assess and comment on the effectiveness of psychological approaches within the public services. They will be required to reflect upon the relationship between communication and psychological strategies.



C1 50% P1 50%



Professional body minimum pass mark requirement: N/A

MODULE AIMS:This module aspires to encourage students to identify a range of different psychological strategies and approaches pertinent to public service work. Within this aim students will be required to examine how the use of anti-oppressive practice, behaviour and communication affects public service organisations. The module aims to reveal how perception and attitude formation influence organisational culture.

ASSESSED LEARNING OUTCOMES: At the end of the module the learner will be expected to be able to:

1. Describe and compare different approaches in psychology relevant to the public services.2. Describe the role and uses of psychological approaches within the public services and

comment on the importance of these approaches.3. Evaluate how psychological theories can be used to develop an understanding of stress

and attitude in a work situation4. Explain how communication strategies can be combined with psychological strategies

within a range of public service situations

DATE OF APPROVAL: March 2006 Academic Partnerships DATE OF IMPLEMENTATION: Sept 2006 City College Plymouth

DATE(S) OF APPROVED CHANGE: Aug 2015 TERM: Autumn & Spring



Reading List*Arnold, J. and Randall, R. (2010) Work psychology: Understanding Human Behaviour in the Workplace. 5th edn. London: FT Prentice Hall

Blagdon, N. (2012) Policing and Psychology. London: Learning Matters

Coolican, H. (ed.) (2007) Applied Psychology. 2nd edn. Oxon: Bookpoint LTD

Crisp, R. and Turner, R. (2010) Essential Social Psychology. 2nd edn. London: Sage

*Davey G.C.L. (2011) (Ed) Applied Psychology. BPS BlackwellFirth, L. (2011) Coping with Stress. Cambridge: Independence

*Gross, Richard. 2010., Psychology: The Science of Mind and Behaviour 6th Edition. [online]. Hodder Education. Available from:<http://www.myilibrary.com?ID=529481> 25 June 2014 – for the main psychological theories*Hayes, N. (2010) Understand Applied Psychology. London: Hodder Education

Ingleby, E. (2010) Applied Psychology for Social Work. 2nd edn. Exeter: Learning Matters Ltd. Available to City College Plymouth students as an e-book here: http://lib.myilibrary.com/Open.aspx?id=298016

Moore, B. & Penk, W. (2011) Treating PTSD in military personnel: a clinical handbook. New Yourk: Guildford PressAvailable as an e-resource here: http://lib.myilibrary.com/Open.aspx?id=330599&src=0

Smith, Lyn. 2008., Effective Internal Communication. [online]. Kogan Page. Available from:<http://www.myilibrary.com?ID=177605> 8 September 2014

Thomas M.Hefferman. 2005., Student’s Guide to Studying Pschology, A. [online]. Taylor & Francis. Available from:<http://www.myilibrary.com?ID=15076> 25 June 2014

Towl, Graham J.;Crighton, David A.. 2010., Forensic Psychology. [online]. Wiley-Blackwell. Available from:<http://www.myilibrary.com?ID=248247> 25 June 2014*Core Texts

Websites:British Psychological Society: http://www.bps.org.uk/Health and Safety Executive: http://www.hse.gov.uk/


http://www.myilibrary.com?ID=177605

http://www.hse.gov.uk/

http://www.bps.org.uk/

SECTION B: DETAILS OF TEACHING, LEARNING AND ASSESSMENT


MODULE LEADER: XXX OTHER MODULE STAFF: N/A

Summary of Module Content Different approaches in psychology and their relevance to public service work, including

psychodynamic, behaviourist, and cognitive approaches Application of psychology theories, with a particular focus on the role of psychology in public service

work – including the fields of forensic, organisational and health psychology Developing an understanding of human behaviour within the working environment Psychological theories regarding communication and their application to public service work Exploration of occupationally linked stress, and its management within an organisation Perception – how we view others and ourselves and how this impacts on our interaction Stereotyping, discriminatory and oppressive behaviour covering both internal and external

environments, with consideration of how this links to the use of anti-oppressive practices within the Public Services

The use of psychometric tests within the public services, and the general role of psychology in selection and recruitment

SUMMARY OF TEACHING AND LEARNING [Use HESA KIS definitions}Scheduled Activities Hours Comments/Additional InformationLectures 60 Timetabled lectures and guest speakersVisits 10 Visit to Public Services organisations such as Prison

Service and Fire ServiceDirected study 10 Set seminar tasks to be undertaken outside of lecturesIndependent study 120 Guided independent study to support learning and


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CourseworkC_

Essay 100% Essay – stress and communication within the Public Services – LO 3 & 4

PracticeP_ Seminar 100% Seminar - application of psychology within the

public services – LO 1 & 2





MODULE CODE: PSFD 122 MODULE TITLE: Academic and Professional Practice



CO-REQUISITES:None

COMPENSATABLE: Yes

SHORT MODULE DESCRIPTOR: This module is designed to enable students to demonstrate that they have the qualities and transferable skills necessary for relevant employment requiring the exercise of responsibility and decision making, including the ability to relate their professional practice to underlying theory and principles.



C1 100% P1




MODULE AIMS: To enable students to develop a comprehensive portfolio of evidence that supports their

career development and practice. To enable students to demonstrate an approach to their practice that is informed by up to

date and relevant theoretical perspectives. To support students in developing as autonomous learners at HE level.


Demonstrate how relevant theoretical perspectives have informed and enhanced work related practice

Demonstrate an ability to identify, locate, analyse and use information in the area(s) of study

Evaluate own strengths and weaknesses, and areas requiring further development, as part of the continuing Personal Development Plan (PDP)

Demonstrate the ability to work independently and in a team and to be able to communicate in styles appropriate for a variety of professional purposes and audiences


DATE OF APPROVAL: February 2010 Academic Partnerships DATE OF IMPLEMENTATION: September 2010 City College PlymouthDATE(S) OF APPROVED CHANGE: TERM: Autumn and Spring












MODULE LEADER: D Thackeray OTHER MODULE STAFF:

Summary of Module Content Through a series of tutorials, and specialist referral if necessary, students will be introduced to:

Academic literacy and research conventions in their chosen field The requirements of professional practice/frameworks Informed reflection, self-evaluation and personal action planning Relevant ICT competences to support academic and professional practice Information Literacy, including search strategies, identification and critical selection of

quality, scholarly information Transferable skills and attributes

SUMMARY OF TEACHING AND LEARNING [Use HESA KIS definitions}Scheduled Activities Hours Comments/Additional InformationLectures 60 Timetabled lecturesVisits and voluntary work 50 Visit and voluntary work with Public Service and

voluntary organisationsDirected study 10 Set seminar tasks to be undertaken outside of lecturesIndependent study 80 Guided independent study to support learning and

undertake assessmentsTotal 200 (NB: 1 credit = 10 hours of learning; 10 credits = 100

hours, etc)

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Coursework C_ Portfolio 100 %

LO1, LO2, LO3 & LO4

Practice P_

Updated by: D Thackeray Date: 26.06.2017 Approved by: Nadia McCusker Date: Sept 16



MODULE CODE: PSFD 218 MODULE TITLE: An Introduction to English Criminal Law



CO-REQUISITES:None

COMPENSATABLE: Yes

SHORT MODULE DESCRIPTOR:

This module examines key elements of the English Legal System, with an emphasis on aspects of the criminal law, and its relevance to the public service sector. It also provides a focus on the relationship between the constitution, human rights and the law making processes, as well as the impact of legislation on law enforcement agencies investigations and criminal court procedures.



C1 100% P1




MODULE AIMS:This module aims to examine key elements of the English Legal System, with an emphasis on aspects of the criminal law, and its relevance to the public service sector. Within this, students will be asked to analyse the relationship between the constitution, human rights and the law making processes. In addition they will assess the impact of current legislation on law enforcement agency investigations and criminal court procedures.


1. Identify and review key aspects of English Legal System with particular emphasis on criminal law.

2. Critically assess the relationship between the English constitution, civil liberties and human rights.

3. Evaluate the law making processes in theory and in practice.4. Critically assess the impact of legislation on law enforcement agency investigations and

criminal court procedures.

DATE OF APPROVAL: March 2006 Academic Partnerships DATE OF IMPLEMENTATION: September 2007 City College PlymouthDATE(S) OF APPROVED CHANGE: Aug 2015 TERM: Autumn & Spring





MODULE LEADER: I Grafton OTHER MODULE STAFF:

Summary of Module Content English legal system. Court structures and adversarial process. Criminal Law – purpose,

changing nature, classification, types of crime, presumption of innocence burden of proof. Comparison with civil law.

Elements of a crime – definition, Actus reus, Mens Rea, Common law, case law, statute law, and the influence of Europe.

The English Constitution, written / unwritten, supremacy of parliament, separation of powers, the rule of law, civil liberties.

Law making processes, bills, white and green papers, procedure in Parliament, Hansard, precedent.

Pace, Human Rights Act, Serious Organised Crime and Police Act 2005, Police investigation, court structures, trials and appeals. Evidence.

SUMMARY OF TEACHING AND LEARNING Scheduled Activities Hours Comments/Additional InformationLectures 60 Timetabled lectures and guest speakersVisits 10 Visit to Public Services organisations such as Magistrate,

Crown courts, Police. Directed study 20 Set seminar tasks to be undertaken outside of lecturesIndependent study 94 Guided independent study to support learning and

undertake assessmentsSupported project work 16 Timetabled sessions to support problem based learningTotal 200

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C1 Group ReportPortfolio

60 % 40 % = 100%

LO1 &LO3LO2 & LO4


Approved by: N McCusker Date: Sept 16



MODULE CODE: PSFD219 MODULE TITLE The Public Policy Process



CO-REQUISITES:None

COMPENSATABLE: Yes


This module is concerned with the processes involved in the way public policy is driven, made and executed within the public sector, including government decision making.



C1 60% P1 40%




MODULE AIMS:This module aims to explore how public policy is made and implemented through the public sector. It will examine the; concepts behind policy decision making, the structures involved in the policy process and consider how these have evolved over the last 30 years. As well as considering the impact that these processes have on the public sector, it will go on to examine the importance of resources management and budgetary processes within the public sector.


1. Critical review of the policy cycle.2. Evaluation of decision making theory and its application to the public sector.3. Critical evaluation the impact of current policy trends and practices in public sector

decision making and management on public service organisations.4. The ability to identify and review resource management and budgetary processes in

administrative settings.

DATE OF APPROVAL: February 2008 Academic Partnerships DATE OF IMPLEMENTATION: September 2008 City College PlymouthDATE(S) OF APPROVED CHANGE: Aug 2015 TERM: Autumn & Spring





MODULE LEADER: XXX OTHER MODULE STAFF:

Summary of Module Content The policy cycle, agenda setting, decision making, implementation and evaluation Rational, incremental, public choice, institutional, informational and psychological

decision making theories NPM, privatisation, PFI, Best Value, Accountability, Performance Management, Strategic

Management, Quality Management and Partnership working Resource allocation and public sector budgeting

SUMMARY OF TEACHING AND LEARNING Scheduled Activities Hours Comments/Additional InformationLectures 60 Timetabled lectures and guest speakersVisits 10 Visit to Public Services organisations such as Plymouth

Community Health Care and Turnaround Directed study 10 Set seminar tasks to be undertaken outside of lecturesIndependent study 120 Guided independent study to support learning and


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Coursework C1 Essay 100% LO3 &LO4

Practice P1Debate 100% LO1 &L02





MODULE CODE: PSFD208 MODULE TITLE: Research Skills

CREDITS: 20 FHEQ LEVEL: 5 JACS CODE: X210


CO-REQUISITES:None

COMPENSATABLE: Yes

SHORT MODULE DESCRIPTOR: This module enables students to identify a range of different research methods, processes and considerations which are central in conducting a research project in their academic or professional discipline.



C1 100% P1




MODULE AIMS:The aim of this module is to enable students to develop an understanding of, and reflect upon the nature of a research project, the aims and applications of research, and the methods and procedures for conducting research.


1. Produce an appropriate research project proposal.2. Demonstrate an understanding of the factors which are prevalent when proposing and

planning a research project in their chosen academic or professional area.3. Evaluate a range of research methodologies and data collection techniques.4. Reflect and provide evaluation on the process of collecting data, and or conducting

research

DATE OF APPROVAL: May 2006 Academic Partnerships DATE OF IMPLEMENTATION: September 2007 City College PlymouthDATE(S) OF APPROVED CHANGE: TERM: Autumn & Spring





MODULE LEADER: XXx OTHER MODULE STAFF:

Summary of Module Content Types of research, barriers and restrictions in research, identifying research Literature review and existing ‘knowledge’ Discipline specific research considerations and issues Ethics, reliability and validity Discipline specific research methods, sampling, and the research cycle Data analysis techniques Preparing a research proposal Conducting a research project

SUMMARY OF TEACHING AND LEARNING [Use HESA KIS definitions}Scheduled Activities Hours Comments/Additional InformationLectures 60 Timetabled lectures Directed study 40 Set seminar tasks to be undertaken outside of lecturesIndependent study 100 Guided independent study to support learning and

undertake assessments

Total 200

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LO1 & LO2LO3 & LO4

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MODULE CODE: PSFD220 MODULE TITLE: Managing People in the Public Sector



CO-REQUISITES:None

COMPENSATABLE: Yes

SHORT MODULE DESCRIPTOR: This module explores aspects of the HR specialist’s contribution to effective management of the employment relationship



C1 60% P1 40%




MODULE AIMS:To clarify the contribution of the HR manager to achieving organisational/personal goals; to help learners understand the challenges of people management; to appraise strategies for developing flexibility and addressing such challenges, essential to organisational and personal success.


1. critically assess the link between the specialist role/skills of the HR manager to organisational and personal efficiency/effectiveness in dynamic business environments

2. examine and evaluate differing theories and strategies for initiating, nurturing, developing and sustaining co-operative employer/employee relationships

3. evaluate the implications and importance of ethics in the workplace and research current policy approaches

DATE OF APPROVAL: March 2006 Academic Partnerships DATE OF IMPLEMENTATION: Sept 2006 City College PlymouthDATE(S) OF APPROVED CHANGE: Aug 2015 TERM: Autumn & Spring




MODULE LEADER: XXX OTHER MODULE STAFF:

Summary of Module Content organisational environments organisational development management skills, and the employer/employee relationship leadership strategies and team working stress management/conflict resolution/negotiation/persuasion/appraisal delegation/empowerment/ownership strategies for managing change/flexible working practices ethics in the employment relationship

SUMMARY OF TEACHING AND LEARNING Scheduled Activities Hours Comments/Additional InformationLectures 60 Timetabled lectures and guest speakersVisits 6 Visit to Public Services organisations such as Police and

to an Employment Tribunal Directed study 10 Set seminar tasks to be undertaken outside of lecturesIndependent study 124 Guided independent study to support learning and


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CourseworkC1 Report

100%LO1 and LO3

PracticeP1 Presentatio

n 100% LO2





MODULE CODE: PSFD 221 MODULE TITLE Contemporary Public Sector Issues



CO-REQUISITES:None

COMPENSATABLE: Yes


This module will offer students the opportunity to investigate and present on current issues relevant to the Public Sector



C1 P1 100%




MODULE AIMS:This module aims to enhance students’ knowledge of current public sector issues and concerns,identifying their impact on a wide variety of environments and considering different approaches to dealing with these issues.


1. Identify and assess contemporary issues specific to the public sector2. Conduct valid, reliable and ethical investigations.3. Demonstrate the ability to handle, analyse and represent information.4. Evaluate information to produce justifiable and appropriate conclusions and

recommendations

DATE OF APPROVAL: March 2012 Academic Partnerships DATE OF IMPLEMENTATION: Sept 2012 City College PlymouthDATE(S) OF APPROVED CHANGE: Aug 2015 TERM: Autumn & Spring




ACADEMIC YEAR: 2017/18 NATIONAL COST CENTRE:131

MODULE LEADER: D Thackeray OTHER MODULE STAFF:

Summary of Module Content Identify current issues relevant to the public sector from a wide variety of sources and

perspectives Describe, analyse and evaluate recent issues Handling and analysing data to draw conclusions and make recommendations. Writing and presentation of materials. Work effectively in a group.

SUMMARY OF TEACHING AND LEARNING Scheduled Activities Hours Comments/Additional InformationLectures 10 Timetabled lectures and guest speakersSupported project work 50 Timetabled sessions to support group project work Independent visits 30 Group research visits to be undertaken outside of

lecturesIndependent study 110 Guided independent study to support learning and

undertake assessments (including group work)Total 200

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Updated by: D Thackeray Date: Sept 16 Approved by: Nadia McCusker Date: Sept 16



MODULE CODE: PSFD217 MODULE TITLE: Criminology



CO-REQUISITES:None

COMPENSATABLE: Yes

SHORT MODULE DESCRIPTOR: This module studies the definition, extent and the wide ranging effects of crime for individuals and society. It examines in detail theoretical and practical aspects of the causes and effects of crime from the perspective of the individual, society and organisations within the Criminal Justice System.



C1 40% P1 60%




MODULE AIMS:

The aim of this module is to equip students with the tools of analysis to provide explanation and discussion of the wider environment relating to crime, criminals and victims. It focuses on the social construction of crime, its measurement and reactions and responses generated within society.


1. Critically assess how crime is socially constructed and categorised in terms of law making and law enforcement.

2. Evaluate the accuracy and validity of various sources of information relating to the extent and level of crime.

3. Critically assess theories relating to the explanations of crime.4. Critically assess the effects of crime for the individual, communities and law enforcement.

DATE OF APPROVAL: March 2006 Academic Partnerships DATE OF IMPLEMENTATION: September 2006 City College PlymouthDATE(S) OF APPROVED CHANGE: Sept 2015 TERM: Autumn &Spring





MODULE LEADER: I Grafton OTHER MODULE STAFF:

Summary of Module Content Definition – social construction of crime and criminals – law making and law enforcement

process. Extent of crime – official crime statistics, British Crime Survey, other victim surveys,

offender surveys, Crime and Disorder Audits. Accounting for crime – psychology of criminal conduct, heredity, environment. Social basis of crime – individual, social factors, social variations. Social environment of crime – theories, social disorganisation, social learning, strain and

subculture, social reaction, control, gender and crime, youth crime, media. Victimology – surveys, fear of crime, impact of victimisation, the victim movement, victims

and the Criminal Justice System.

SUMMARY OF TEACHING AND LEARNING Scheduled Activities Hours Comments/Additional InformationLectures 60 Timetabled lectures and guest speakersVisits 10 Visit to Public Services organisations such as Probation,

HM Prison & Victim Support.Directed study 20 Set seminar tasks to be undertaken outside of lecturesIndependent study 110 Guided independent study to support learning and


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Coursework C1 Essay 100% LO4

Practice

P1 Group Presentation

100% LO1, LO2 &LO3

Updated by: DThackeray Date: 12.07.2017 Approved by: Nadia McCusker Date: Sept 16


MODULE CODE: FPC2060 MODULE TITLE Enterprise and Innovation

CREDITS: 20 FHEQ LEVEL: 5 JACS CODE: N120

PRE-REQUISITES: None CO-REQUISITES: None COMPENSATABLE: Yes

SHORT MODULE DESCRIPTOR: This module explores different perspectives and theories of entrepreneurship. It examines a range of settings for enterprise and provides an opportunity for the practical application of models



C1 100% P1


SUBJECT ASSESSMENT PANEL Group to which module should be linked: Business

Professional body minimum pass mark requirement: N/A

MODULE AIMS:To develop an understanding of the concepts of enterprise, risk taking and innovation within the context of a wide variety of national and international organisational and market settings.

ASSESSED LEARNING OUTCOMES: (additional guidance below)At the end of the module the learner will be expected to be able to: LO1 - Analyse alternative approaches to enterprise and entrepreneurship.LO2 - Evaluate the impact of the international market environment and organisational context on innovation and enterprise.LO3 - Critically analyse the role of strategic leadership in enterprise.

DATE OF APPROVAL: January 2014 Academic Partnerships DATE OF IMPLEMENTATION: September 2015 City College PlymouthDATE(S) OF APPROVED CHANGE: January 2014 TERM: Autumn



SECTION B: DETAILS OF TEACHING, LEARNING AND ASSESSMENT Items in this section must be considered annually and amended as appropriate, in

conjunction with the Module Review Process. Some parts of this page may be used in the KIS return and published on the extranet as a guide for prospective students. Further details for

current students should be provided in module guidance notes.

ACADEMIC YEAR: 2017/18 NATIONAL COST CENTRE: 133MODULE LEADER: Demelza Thackeray OTHER MODULE STAFF:

Summary of Module Content Strategy is an exciting topic and this module will examine the overall direction of all kinds of organisations, including an opportunity to plan your own entrepreneurial start-up. During this module, we will also look at how businesses develop and grow, how they innovate, and how and why they change You will explore creativity and enterprise, in a range of different businesses, and identify some of the typical traits and characteristics of entrepreneurs. You will also be able to consider your own predisposition to become an entrepreneur, or even an intrapreneur. In addition you will evaluate some of the dilemmas of innovation, the advantages and disadvantages of being a first-mover. How can modern technology, such as social media, be used to support the competitiveness of an organisation within the global market?A range of strategic choices and tools – to analyse the macro and micro environment, competitive rivalry, strategic capability, and the marketing context – will be analysed, tested and applied to different organisations to draw conclusions and make recommendations for future strategies

SUMMARY OF TEACHING AND LEARNING [Use HESA KIS definitions}Scheduled Activities Hours Comments/Additional InformationLectures 30Seminars 30Guided independent study 137 Reading, research, Sim Venture activitiesExternal Speakers 3Total 200

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LO1, LO3

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Updated by D Thackeray Date: 12.07.2017

