Welcome

Andrew JohnsonDirector General

Welcome

• New Member– BI Worldwide– First Data

• Guests– Corporate Rewards– Carlson Marketing– Babee Card– SayShopping– Loyalty.tv– Silvercross– The Gourmet Society– Vivo Miles– Morses– Fresh Rewards– Game– Harvey Nichols– The Good Spa Guide

Annual General Meeting

Executive Committee

• Issuer Members

• Yvonne West (Sainsbury’s)• Bill Alexander (Red Letter Days)• Denise Porter (Teatme.net)• Wayne Harrington (Capital

Incentives)

• Service Members

• Rachelle Smith (PrePay Solutions)

• Helen Child (G-T-P Group)• Caroline Watson (Voucherline)• Kevin Lake (Countdown)

Pam Matthews (InComm Europe)

Andrew Sellers would like to see more retailers on the Executive as he feels this it is an important reason for John Lewis being members of the association.

Constitution

• Minor changes to 2008/09

• Voucher Promotional Services to be amalgamated into UKGCVA

• Any feedback or questions?

2008/09 Year End Accounts2009/10 Budget

Bill Alexander

2009 Revenue

• Membership subs £157k

• IRI subs £ 27k

• Social events £ 12k

• Conference income £ 50k

• Total Revenue £246k

2009 Expenditure

• Conference costs £ 68k• Market Data £ 60k• Secretariate fee £ 47k• PR costs £ 24k• Social events £ 14k• Market research £ 11k• Member meetings £ 9k• Other (printing, website, expenses etc) £ 18k

• Total Expenditure £251k

2009 P&L

• Total Revenue £ 246k

• Total Expenditure £(251)k

• Net Loss £ (5)k

2010 Budget

• Retail Membership 35 (2009: ?? )£3,000 per member

• Service Membership 30 (2009: ?? ) £2,200 per member

• New members 4

• Currently paid up 42

2010 Budget Revenue

Budget 2009

• Membership subs £155k£157k

• IRI subs £ 28k £ 27k

• Social events £ 12k £ 12k

• Conference income £ 78k £ 50k

• Total Revenue £273k £246k

2010 Budget Expenditure

Bud 2009• Conference costs £77k £ 68k• Market Data £35k £ 60k• Secretariate fee £64k £ 47k• PR costs £26k £ 24k• Social events £12k £ 14k• Market research £13k £ 11k• Member meetings £15k £ 9k• Other £27k £ 18k

• Total Expenditure £269k £251k

2010 Budget P&L

Budget 2009

• Total Revenue £ 273k £ 246k

• Total Expenditure £(269)k £(251)k

• Net profit / (loss) £ 4k £ (5)k

Any

Questions?

Moving Forward

Future Strategy

Member SurveyResults & Actions

Yvonne West

Contents

• Top line survey results

• Strategy plans

• Executive

• Secretariat

Survey

• Membership must haves

• Areas for improvement

• Secretariat tender 71% Market Intelligence important

78% Networking is essential

40% no to training from UKGCVA 90% Legislation is key

75% want the secretariat to coordinate meetings 69% role of DG is

required

Title inconclusive

83% important to assist new members Manage day to day operations

79% DG key spokesperson

Strategy

• Emphasis on:– Lobbying and legislation updates

– Networking and exploring other activities

– Research

– Clearly defining the roles of the exec and the secretariat

• Less significance on:– Training offered

– Discounts generated

Executive

• Clearly defined

• Distinction of roles

• Take ownership

• Responsibilities going forward

Role Description Representative

Regulation & Legal Liaison with lawyers FSA regulations PIF Legal WG

Helen Child & Arun Glendinning

Research (incl. EY figures) Liaison with research agency EY figures

Yvonne West & Arun Glendinning

Liaison with other Associations, Endorsed Events & Speaking Opportunities

Marketing Associations Alliance Prepaid International Forum British Retail Consortium UKGCVA endorsed events Speaking opportunities for UKGCVA members

Helen Child & Bill Alexander

Finance & Constitution Plan budgets Review bi monthly accountants report

Yvonne West & Bill Alexander

Social Events Agree social events calendar Wayne Harrington

Conference All aspects of the Conference Rachelle Smith

Membership Development & Recruitment

Membership recruitment plan Caroline Watson & Denise Porter

Website Oversee main website, member website and the consumer website

Caroline Watson & Denise Porter

PR Work with secretariat and PR agency on strategy Be the backup spokes person for the association

Kevin Lake

Secretariat

• Clearly defined roles

• Channels of communication

• Procedures

Market Intelligence

Communication

New members

Day to day operations

Managing the Exec

Marketing and PR

Website

Finance

Legislation

Research

Annual conference

Any

Questions?

Stuck in our Ways!Time for a Change

Bill Alexander &

Diane Timms

What triggered the review?

• Feedback from our members

• Feedback from the recent questionnaire

• Reduction in the membership

– The market has changed rapidly and the Association hasn’t.

The Process

• Select a small team of six or seven members that can add different perspectives.

• Undertake an “MOT”

• Feedback and recommendations to all members.

The Team

• Diane Timms Theatre Tokens• Bill Alexander Red Letter Days• Helen Child G-T-P• Chris Reddish PIF• Andrew Johnson UKGC&VA• Dan Mountain BuyaGift• Rachelle Smith Prepay Solutions• Tony Craddock Giftex

Progress to date

• First meeting 3rd September

• Completed the first review and recommendations

• Presented to the Exec 17th September

Strengths

• Networking

• The Annual Conference

• Data – (well, hopefully it is today!)

• Broad membership base

• Regulation & Tax

• Legislation

• Representation of the industry

Weaknesses

• Networking – too cliquey

• Communication – both internally and externally

• Poor quality data• Structure of members meetings• Lack of a clear brief and strategy• UK focus only• Member boundaries – special interest groups etc

• Research – does one size fit all?

Opportunities

• Better communication

• Overseas members

• Better collaboration with Giftex & PIF

• Segmentation of the membership

• Better targeted research

• More members

Threats

• Losing members

• Not giving members the benefits that they personally need

• Giftex & PIF

• Resources – cash and time

• Doing nothing!!

Conclusions

• What we represent and our goals are still valid• We have to improve communication• We have to find a way to serve our diverse

membership better• We need to engage at all levels• We need to move much quicker and deliver

much more

Proposal

• Set up Project Groups– Such as Market research, Data, Regulations, PR, The

Conference, Memberships etc.– Get interested members to attend, contribute and run.

• Develop better and relevant communications

How will Project Groups work?

• Chaired by a member • Sponsored by an Exec member• Kept to around 10 active participants• Non-active members can be “attached to a

Project”• Objectives, timescales and resources agreed

up front• Minutes will be produced• Updates presented at member meetings,

through Voom, email or the website.

The first Project Groups?

1. Market research2. Regulation – this may breakdown into VAT, PSD etc

3. Internal communications – how do we improve them?

4. PR & external communication5. Membership boundaries6. Conference7. E&Y data Kevin Turbull would like to see Bigger Issues included: Carbon Emissions, collaboration with other

associations

How do we kick it all off?

• Sign up outside in reception– Do you want to participate or be a non-active

participant?

• Indicate if you are prepared to Chair the Group

• The Chair and the Exec sponsor will take it up from there.

• New Project Groups to be created by the members– Through Andrew, who will set up the Project Group

Over to the members

• You can all make a real difference

• You will get out of this what you put in

• Project Groups will be created for any interested groups

• Communication will be improved all round

• We will deliver members needs even with a diverse membership

Any

Questions?

Member Get Member

Denise Porter

New member benefit

• Best advocates of the association are you!

• Encourage other industry colleagues to join

• If a potential member you recommend joins you get a free place at the 2010 conference and so do they

• Membership information on website or from UKGCVA office, electronic or paper format

5 Reasons to Join

• We represent over 60 members

• Keep you briefed on the latest legislative, tax and regulatory matters

• Provide up to the minute market data and market insight

• Regular networking opportunities

• Voice of the industry, providing PR opportunities

Any

Questions?

Successful PR Coverage

Kevin Lake

• 85 media hits, 27% up on last year (Jan to Jun 2009)

• Media targets:– Promotions & Incentives– HR & Benefits– Retail– Call Centre– Public Sector– National Press– Marketing

• Member contribution encouraged

• All press releases on website

UKGCVA PR by Clareville Communications

Any

Questions?

Payment Services DirectiveEmoney Directive

Siobhan Moore

Conference 2010

Rachelle Smith

CONFERENCE 2010Capitalising on the UpstreamWednesday 21st April 2010 – Royal Lancaster Hotel, London

Plans

• Booked for 21st April 2010, Royal Lancaster Hotel, London

• Outline of agenda formulated to include 2 conference streams

• Conference group to meet after this meeting

• Special rates for exhibition stands & delegate places booked before 31 January 2010

CONFERENCE 2010Capitalising on the UpstreamWednesday 21st April 2010 – Royal Lancaster Hotel, London

Early Birds!

Exhibitors• £1400 early bird (pay by 31.01.10)

• £1750 standard• Exhibition during arrival,

morning coffee, lunch, afternoon tea and drinks reception

CONFERENCE 2010Capitalising on the UpstreamWednesday 21st April 2010 – Royal Lancaster Hotel, London

Delegates• £125 early bird - member• £175 standard - member

• £200 early bird - non member

• £250 standard - non member

Any Other Business?

Ernst & Young Data

Wayne Harrington

2008 Data

• Queries over 2008 data

• All members asked if they would like to resubmit 2008, all but 3 did

• All 2008 data is correct and on your portal

• FAQ being added to submission information pack

Current status

• EY spend double amount of time getting data correct & resolving queries

• FAQ being added to submission information pack to assist with queries

• Data commentary now included in the Quarterly Retail Review issued by The British Retail Consortium

• Q3 data submission deadline 16 October – we must meet this deadline

Going forward

• Project group to agree need for a workshop on ‘submitting data’ & ‘getting the most out of your data’

• Workshop possibly followed by one:one clinic

• Meeting in February 2010 to review whole 2009

• Bespoke, individual reports available in 2010 for additional fee at members request

Websites & Passwords

Caroline Watson

Members area access from Home Page www.ukgcva.co.uk

All members issued with unique login and password.

Member exclusive resource

•Website for selling vouchers and gift cards

•Links to every members selling page

•Needs to be kept up to date via UKGCVA office

Any Other Business

Andrew Johnson

VAT

• Harmonisation EU – EU have yet to release draft paper, expected in June

2009, no timetable from EU– Ernst & Young (our VAT advisors) suggest we go

ahead with our proposed paper and submit– Regulation project group to take on

• Astra Zeneca, Salary Sacrifice– Contested in court– More information from Toby O’Reilly at E&Y

ISP Awards 2010

• Successful awards over past 10 years

• 2010 will incorporate The Motivation Awards

• Sponsorship opportunities available

• Contact UKGCVA office or see www.isp.org.uk

The Card Awards 2010

• Call for entries now open

• Sainsbury’s previous winner

• More at www.thecardwards.com

Prepaid Awards

• October 13th – next week!

• Many members nominated

• UKGCVA endorsed event

• More at www.prepaidawards.com

Any

Questions?

Lunch & Networking

Conference Group reconvene at 1.30pm