welcome. c onsumer p rotection contents 1) introduction 2) unfair trade practices 3) consumer’s...
DESCRIPTION
CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer Protection Act – Rights & Responsibilities ;Redressal; 6) Means of self protection - reliefs 7) NGO & its roleTRANSCRIPT
![Page 1: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/1.jpg)
WELCOME
![Page 2: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/2.jpg)
CONSUMER PROTECTION
![Page 3: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/3.jpg)
CONTENTS1) Introduction2) Unfair trade practices3) Consumer’s &business point of view4) Legal Protection5) Consumer Protection Act – Rights &
Responsibilities ;Redressal; 6) Means of self protection - reliefs7) NGO & its role
![Page 4: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/4.jpg)
WHO IS A CONSUMER?
Consumer is the King
Caveat emptor – “Let the buyer beware” Caveat venditor – “Let the seller beware”
What are Unfair Trade Practices?
![Page 5: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/5.jpg)
Defective products
Adulteration
Hoarding
Black Marketin
g
False Advertise
mentsUnfair Trade Practices
![Page 6: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/6.jpg)
CONSUMER’S POINT OF VIEW
Consumer’s IgnoranceUnorganised ConsumerWidespread Exploitation of Consumer
![Page 7: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/7.jpg)
BUSINESS POINT OF VIEWLong term Interest of BusinessBusiness uses Society’s Resources
Social ResponsibilityMoral JustificationGovernment Intervention
![Page 8: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/8.jpg)
LEGAL PROTECTIONThe Consumer Protection Act, 1986The Essential Commodities Act, 1955The Prevention of Food Adulteration Act, 1954The Standards of Weights & Measure Act, 1976The Trade Marks Act, 1999The Bureau of Indian Standards Act, 1986
![Page 9: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/9.jpg)
THE CONSUMER PROTECTION ACT (CPA)
Speedy & inexpensive redressal
Wide application :all types of undertakings - big/small; private/public; etc
Confers consumer rights & responsibilities: for empowering & protecting consumer’s interest
![Page 10: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/10.jpg)
CONSUMER’S RIGHTS
Right to safety Right to be Informed Right to Choose Right to be Heard Right to seek Redressal Right to Consumer Education
![Page 11: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/11.jpg)
CONSUMER RESPONSIBILITIES
Be aware of Goods/Services received & risks Buy only Standardised Goods Read Labels carefully Be honest in dealings Always Ask for cash memo File a complaint Form consumer societies Be Eco friendly
![Page 12: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/12.jpg)
WAYS & MEANS OF CONSUMER PROTECTION
Self Regulation by Business Business Associations Consumer Awareness Consumer Organisations Government
![Page 13: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/13.jpg)
REDRESSAL Who can file a complaint? Any consumer Any registered consumer’s association Central/State Govt One/more consumers having same interest A legal heir
![Page 14: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/14.jpg)
District Forum
State Commission
National Commission
![Page 15: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/15.jpg)
RELIEF AVAILABLE
To remove defects/deficiency in goods/service
To refund the price/charges paid for goods/service
To pay a reasonable amount of compensation for loss/punitive damages
To discontinue the unfair trade practices Not to offer/to withdraw the hazardous goods To issue corrective advertisements
![Page 16: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/16.jpg)
NGO’S ROLE
Educating the general public Carrying out comparative testing of consumer
products in accredited laboratories Protest against unfair trade practices Providing legal assistance Filing complaints in appropriate consumer courts
![Page 17: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/17.jpg)
Delhi
• Consumer coordination council
• Common cause• Voluntary Organisation in
Interest of Consumer Education (VOICE)
Ahmedabad• Consumer Education &
Research Centre (CERC)• Consumer Protection
Council (CPC)
Mumbai• Consumer Guidance Society
of India (CGSI)• Mumbai Grahak Panchayat
![Page 18: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/18.jpg)
CASE STUDIES
Eatery fined for Overpricing Bottled Water Jose Philip Mampillil vs. M/s Premier
automobiles Ltd. Sasikant Krishnaii Dole vs. Shikshan
Prasarak Mandali CERS vs. Railways
![Page 19: WELCOME. C ONSUMER P ROTECTION CONTENTS 1) Introduction 2) Unfair trade practices 3) Consumer’s &business point of view 4) Legal Protection 5) Consumer](https://reader036.vdocument.in/reader036/viewer/2022082908/5a4d1af37f8b9ab05997f94c/html5/thumbnails/19.jpg)
THANK YOU