Find out how you can give back to your community with The Power of Change on page 5.

As a member, you can get discounts locally and nationally. Learn more on page 5.

Dear New Member,

I am pleased to welcome you as a member and owner of Rappahannock Electric Cooperative (REC).

These pages are designed to introduce you to REC and the value of Cooperative membership. We are dedicated to providing you with excellent service and good value. The employees of your Cooperative are always prepared to assist you.

I am delighted that you are a member of REC and look forward to delivering safe, reliable and affordable electricity.

Sincerely,

Kent D. FarmerPresident and CEO

INDEX

INTEGRITY 2 About Us

SERVICE 3 Your Account MyREC SmartHub HomeResources 4

CARING 5 Community Support The Power of Change Co-op Connections

RESPECT 6

Office and Contact Information

2

Dear New Member:I am pleased to welcome you as a new member and owner of Rappahannock Electric Cooperative (REC). Being a member of one of the most progressive Cooperatives in the country, you now have the opportunity to participate in its governance and share in its success.

Your Cooperative has a proud history of providing reliable electric service to rural areas throughout Virginia that

were once considered too costly to be profitable. Today, even as many of those communities have grown to be regarded as suburban, we remain committed to providing reliable electricity. For over 75 years, REC has built its reputation on four core values:

Service: Our goal – that your electricity is available 100 percent of the time – is our priority; however, should weather conditions or other circumstances make outages unavoidable, our rapid response system gets your power back on as soon as possible.

Integrity: We endeavor to be honest and straightforward in all transactions. We strive to have our actions match our words and to deliver genuine value to members like you.

Respect: We honor each person as a unique individual. We also recognize our responsibility to be ever mindful of the impact our actions will have not only today, but tomorrow as well.

Caring: We go to extraordinary lengths to meet or exceed your expectations, because we genuinely care about you.

We are dedicated to providing you service excellence, competitive rates and the value of Cooperative membership. Our friendly, knowledgeable employees are always prepared to assist you. We are delighted that you are a member of REC and look forward to bringing you the benefits of your Cooperative membership.

Sincerely,

Kent D. FarmerPresident and Chief Executive Officer

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Member Benefits Booklet 201604.indd 2 4/4/16 2:37 PM

WELCOME!

integrity: being honest, responsible and ethical in all that we do, making sure our actions always match our words

NEW MEMBER INFORMATION 2

INTEGRITY

SERVICE

CARING

RESPECT

About Us

REC is a not-for-profit, member-owned utility providing electricity to over 165,000 connections in portions of 22 Virginia counties. The Cooperative is guided by a member-elected Board of Directors.

Being an REC member means you are an owner of the company and share in our success. We work hard every day to keep your rates as low as possible and to ensure your needs are always met. Because we are not-for-profit, when there is money left over after paying all expenses involved in providing safe and reliable electric service, your share of that money is assigned to you in the form of Capital Credits. Our success is your success.

MISSION STATEMENT

To enhance the lives of the members and communities we serve by providing safe, reliable and affordable electric service

as good stewards of the environment.

REC Core Values

NEW MEMBER INFORMATION 3

Your Account

service: providing reliable electricity and quality products

Each month your electric bill is sent a few days after the meter is read. There are approximately 30 days in each billing cycle, but this may vary depending upon the number of days in the month.

See the back of your bill for a list of all of your payment options. To avoid late fees, always pay your electric bill by the due date.

Your Electric MeterResidential electric meters are automatically read each month through a remote meter reading system. Periodically, REC will physically read your meter to ensure accuracy and to inspect the Cooperative’s facilities serving your property. For safety reasons, meters must be easily accessible to REC personnel.

Scheduled MaintenanceREC maintains a regular schedule for tree trimming and managing the rights of way beneath overhead power lines. Right-of-way work is performed by REC personnel, as well as by contractors hired by REC. Your cooperation with this necessary and important work benefits many and is greatly appreciated.

Stay Safe Remember—electricity can be dangerous. Look up for power lines around your home, call 811 before any digging project, and stay away from downed power lines.

Get Started with MyREC SmartHub!

MyREC SmartHub can easily be downloaded for access on your mobile device. Visit the store on your mobile device and search MyREC SmartHub.

MyREC SmartHub:

With one login, you have access to many online services from REC: view and pay your bill, set up automatic payments, sign up for paperless billing, choose important notifications, monitor energy use, and so much more!

Here’s how to set up an online profile for access to MyREC SmartHub:

1. You will need your REC account number on your electric bill.

2. Go to: www.MyREC.coop/SmartHub.

3. Click the link: “Create your NEW online profile.”

4. Follow the directions for establishing a MyREC SmartHub online profile and updating your contact information.

5. Enjoy these new features!

Set up your profile at www.MyREC.coop/SmartHub.

NEW MEMBER INFORMATION 4

HomeResources Solutions You Can Rely On

REC provides more than just electricity. For an additional fee, these and other services provide extra value to REC members.

Individual Outage Notification (ION)—When your power goes off, ION sends a notification to REC’s dispatch center.

SurgeAssist—We will cover the cost of surge-related repair or replacement of damaged electronics, up to the $2,000 coverage amount.

Water Heater Replacement—Buy your next water heater from REC with up to 36 months to pay for it—interest free. Installation of the new water heater and disposal of your existing water heater is included.

REC Electrical Services—Master electricians from REC offer professional electrical work inside your home. Services range from simple replacement of fixtures to complete re-wiring.

Find all of the services available to you at www.myrec.coop.

Energy Efficiency

To get the greatest value from your energy dollar, be sure to use your energy wisely. We offer these services and tools to help you manage your energy use.

Professional energy advice and auditsREC’s Energy Advisers offer the choice of a personal phone consultation to answer questions you may have about your energy use or an in-home energy audit.

Online energy toolsREC’s online energy tools are a great way to analyze your energy use and start lowering your energy bills. Use the tools in the Home Energy Suite at www.myrec.coop/HomeEnergySuite.

Smart Response AC SwitchHelp hold down the cost of electricity by allowing REC to manage your air conditioner during peak periods. By doing so, you help better manage energy resources, help the environment and earn a credit on your electric bill.

Enrollment and installation are voluntary, easy and 100 percent free. For participating, you will receive a one-time $25 bill credit at the end of the first cooling season (typically October), and each year you will receive a $6 bill credit during the summer months (June-September). The switch must remain active to receive credits.

NEW MEMBER INFORMATION 5

Community Support

As a cooperative, REC is committed to the communities we serve. Every year we award scholarships and grants, as well as participate in over 200 events throughout our service territory, sharing information about electric safety, energy efficiency and more. Learn about how we support our communities at www.myrec.coop/community.

The Power of Change

Each month, thousands of Rappahannock Electric Cooperative members give voluntarily to The Power of Change. Gifts can be a set monthly amount, a one-time donation, or members can round up their bill to the next whole dollar. These funds are invested back into the community so we have a better place to live, work, and play.

Sign up in MyREC SmartHub or call 1-800-552-3904.

Everyday Savings With Co-op ConnectionsSave money every day at thousands of pharmacies and local and national businesses. Co-op Connections is a FREE member benefit that gives you access to great discounts. You will receive your Co-op Connections card in a separate mailing from us. Shop and save!

caring: showing compassion and concern for our members and the communities we serve

Caring Notice

Help REC members who may need assistance in remembering their payment due date. With their permission, a designated person is notified if a bill is forgotten. To participate visit www.myrec.coop to complete the form or send REC written permission.

Serious Medical Condition Certification (SMCC)

Does someone in your household require constant use of electrically powered medical equipment? If so, SMCC makes us aware of that need so that we can work more closely with you regarding payments and preparing for outages. SMCC participation does not guarantee your electric service will not be interrupted. Call 1-800-552-3904 to learn more.

NEW MEMBER INFORMATION 6

BLUE RIDGE137 Kelley CourtFront Royal, Virginia 22630 (540) 622-2001

BOWLING GREEN14380 Fredericksburg TurnpikeWoodford, Virginia 22580 (804) 633-5011

CULPEPER13252 Cedar Run Church RoadCulpeper, Virginia 22701 (540) 825-8373

FREDERICKSBURG247 Industrial CourtFredericksburg, Virginia 22408 (540) 898-8500

Outage Restoration Procedures

If Your Power Is Off:

1. Check your breaker panel to make sure the outage is not due to a tripped breaker.

2. Call your neighbors to see if their power is off.

3. If you determine the problem is outside your home, call REC at 1-800-552-3904 or report your outage online at www.myrec.coop/out.

4. Always report your power outage either online or by phone; do not assume that others have reported the outage.

5. Once you make the report, try not to call REC again unless it is an emergency. Crews will be out as soon as possible.

Contacts & Hours

1-800-552-3904 office@myrec.coopwww.myrec.coop

Webchat

Telephone Hours:7 a.m. - 7 p.m., Monday-Friday

Automated Phone Services and Outage Reporting are available 24 hours a day

REC OFFICE HOURS8 a.m. - 5 p.m., Monday-Friday (except holidays)

respect: honoring each person as an individual, and recognizing our responsibility to be mindful of the impact our actions will have today—and tomorrow