welcome kit - knoxville news sentinel
TRANSCRIPT
Welcome KitDiscover the benefits of being a subscriber
Dear Subscriber,
We know you have many choices these days for news coverage, both locally and nationally, and supporting a free press has never been more critical. That’s why I want to thank you for your support of Knox News, ensuring we can continue crafting stories that impact the community and the world at large.
For more than 149 years, the Knoxville News Sentinel has been serving readers in Knox County, delivering stories that affect, inform and inspire you. And this is only the beginning of the benefits you receive as a subscriber of Knox News.
Your subscription includes unlimited access to knoxnews.com and our mobile apps with breaking news and personalized news alerts, exclusive newsletters tailored to your interests and more exciting perks.
This welcome kit includes helpful and important information about your subscription. You can also view this information online at help.knoxnews.com.
Thank you for supporting Knox News.
Sincerely,
Joel Christopher
Executive Editor
Knox News
2332 News Sentinel DrKnoxville, TN 37921
PART OF THE USA TODAY NETWORK
Table of Contents
Newsletters Get exclusive newsletters and the latest news with Daily Briefing and more topics.
PodcastsListen to award-winning podcasts from Knox News and across the network.
Social MediaFollow us on social media for even more news coverage.
e-Edition Access the digital copy of the newspaper on any device.
Bonus SubscriptionGive one digital subscription to a family subscriber or friend, for free!
Mobile AppsStay on the pulse with our suite of mobile apps.
Making Changes to Your AccountChange your mailing address, update your password and more.
Billing & PaymentLearn about our secure EZ Pay program or how to make a payment online or by phone.
Place a Temporary Hold on Print DeliverySuspend or resume delivery of your print edition.
Report a Delivery IssueContact us to report an issue with your print delivery.
How to Access the e-EditionCreate your online account to access the newspaper on your devices.
ACCOUNT MANAGEMENT
GETTING STARTED4
RESOURCES & CONTACT INFORMATION5
COMMUNITY IMPACT6
SUBSCRIBER BENEFITS7
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Getting Started
Visit help.knoxnews.com for helpful information about your subscription.
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As a subscriber of Knox News, you have unlimited access to local and national news on knoxnews.com, exclusive subscriber-only newsletters, access to the e-Edition, innovative storytelling through virtual reality and podcasts, breaking news alerts and personalized news feeds on our Knox News mobile app with “My Topics,” and much more.
Here are three easy steps to get you started:
LOG IN TO ACCESS MORE BENEFITSYour subscription includes online access to knoxnews.com, mobile and tablet access and the e-Edition, a digital replica of the print edition. Visit knoxnews.com/activate to log in or create an account and start enjoying these benefits and more.
SIGN UP FOR NEWSLETTERSDive deeper into the stories that matter to you with our wide selection of newsletters. Visit knoxnews.com/newsletters to sign up for our newsletters.
MANAGE YOUR ACCOUNTReview payment history, update payment and billing information, place a temporary hold on print delivery and more. Visit account.knoxnews.com to manage your subscription.
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Resources & Contact Information
Visit help.knoxnews.com for helpful information about your subscription.
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LIVE CHATknoxnews.com/subscription
EMAIL [email protected]
ONE-TIME PAYMENTaccount.knoxnews.com/payPLACE A TEMPORARY HOLD ON PRINT DELIVERYaccount.knoxnews.com/delivery-temporary-stop
REPORT A DELIVERY ISSUEaccount.knoxnews.com/delivery-issue
ENROLL IN AUTOMATIC PAYMENTS (EZ PAY)account.knoxnews.com/auto-pay
NEWSLETTERSknoxnews.com/newsletters
WEBSITEknoxnews.com
E-EDITIONknoxnews.com/enewspaper
CALL US1-844-900-7097
Contact a subscriber of our customer support team with questions about your subscription.
Review payment history, update delivery preferences, place a temporary delivery hold and more.
View all benefits included in your subscription.
CUSTOMER SERVICE help.knoxnews.com
ACCOUNT MANAGEMENT account.knoxnews.com
SUBSCRIBER BENEFITS help.knoxnews.com
We’re the voice of East Tennessee, from the Smoky Mountains to the Cumberland Plateau. Since 1886, we’ve been reporting on what matters to folks around here, from Oak Ridge National Laboratory to the University of Tennessee Vols to Dolly Parton. Last year, the Online News Association recognized our outstanding breaking news coverage, and in recent years, we’ve twice been honored with the nation’s top award for fighting for open government. We stand up for the people of this community and we’re proud of it, because it’s our community, too.
Learn more at
connect.knoxnews.com
Maggie Jones
Meet our staff
ENTERTAINMENT WRITER
Saul YoungPHOTOJOURNALIST
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Proud to call Knoxville home.Dedicated to making an impact.
Subscriber Benefits
Visit help.knoxnews.com for helpful information about your subscription.
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E-EDITION | knoxnews.com/enewspaperOn the go? Take the news with you. You get an exact digital replica of the print edition. The e-Edition allows you to flip the pages, scan the headlines and read the stories on your device of choice, any time.
SOCIAL MEDIA | knoxnews @knoxnewsYou can connect with us on your favorite social media channel and follow trending stories as they’re happening. Get updates on breaking news and share and comment on the news you care about on the social sites you use every day.
NEWSLETTERS | knoxnews.com/newslettersGet subscriber-only newsletters and the latest news with the Daily Briefing and more. Select the topics you like and we’ll deliver tailored content directly to your inbox.
PODCASTS | podcasts.usatoday.com
BONUS SUBSCRIPTION | account.knoxnews.com
Looking for a good laugh or true crime mystery? Listen to podcasts from Knox News and other USA TODAY NETWORK podcasts from around the country for the latest insights on sports, crime, news, pop culture and more.
Share one free digital subscription with a family subscriber or friend and they can enjoy unlimited access to knoxnews.com too. Log in to your account to share.
Mobile AppsSUBSCRIBER BENEFITS
Knox News Want to stay in the know? Get the most updated local news and information from your friends at Knoxville News Sentinel with the Knox News mobile app.
Knoxville News e-Edition The e-Edition is a digital replica of the Knoxville News Sentinel print edition that allows you to flip the pages, scan the headlines, read the stories and view the ads.
Visit help.knoxnews.com for helpful information about your subscription.
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Stay on the pulse with our apps. The Knox News app includes breaking news alerts, personalized news feeds with “My Topics,” offline reading and immersive VR experiences. The e-Edition, or Print Edition, app allows you to access the latest print edition on any device, anytime. Visit your app store to download and get started.
Account Management
Visit help.knoxnews.com for helpful information about your subscription.
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MAKING CHANGES TO YOUR ACCOUNTUpdating your account information is easier than ever. To change your mailing address, billing information, newsletter preferences and more, visit account.knoxnews.com.
BILLING & PAYMENTOur EZ Pay program offers the convenience of renewing your subscription through automatic deductions from either a checking account or credit card. No more bills to pay and checks to write! EZ Pay is secure, fast and simple.
To enroll in EZ Pay, visit account.knoxnews.com/auto-pay.
To make a one-time, online payment, visit account.knoxnews.com/pay.
If you prefer to make a payment by phone, please call 1-844-900-7097.
PLACE A TEMPORARY HOLD ON PRINT DELIVERYPlanning a vacation and need to place a temporary hold on your print delivery? Visit account.knoxnews.com to suspend or resume delivery of your print edition. You can submit multiple vacation hold requests in advance if you are going to be traveling in intervals.
HOW TO ACCESS THE e-EDITIONAfter creating your online account, visit knoxnews.com/enewspaper to view the e-Edition. You can also access the e-Edition via the Daily Briefing newsletter or in the account management portal.
REPORT A DELIVERY ISSUEWe strive to deliver your print edition on time and regret any delivery issues you may encounter. If we’ve made a mistake, please report the issue at account.knoxnews.com so we can correct our error.
UPDATE YOUR DELIVERY ADDRESSMoving soon? Update your print edition delivery address at account.knoxnews.com to prevent a disruption in your delivery service.
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