welcome langara college an introduction to your employee assistance program (eap)
TRANSCRIPT
WELCOME
Langara CollegeLangara College
An introduction to your Employee Assistance Program
(EAP)
AgendaAgenda What is an EAP? How do I get help? What can I expect when I
call? What Services are provided? Confidentiality Question & Answer Period
Who is FGI?Who is FGI?
Canada’s largest EAP firm
20 years of experience
Proudly serve over 1800 organizations
Offer widest array of human support services
What is an EAP?What is an EAP?
Your EAP is a voluntary, bilingual and confidential service that provides employees and eligible family members:
valuable information & resources
professional short-term counselling services for individuals, couples and families
The goal of the EAP is to help you find solutions for personal or work life issues.
Getting help through your EAP is easy, convenient and confidential
English language services: 1-800-268-5211 1-800-363-6270 (TDD - for hearing impaired)
Service en français : 1-800-363-3872ATS: 1-800-263-8035
(personnes malentendantes)or
Visit us at www.fgiworldmembers.com
Accessible 24 /7/365
Client Services PathwayClient Services Pathway
Care Access CentreCare Access Centre
ProfessionProfessional al
CounsellinCounsellingg
CaseCase
ManagemeManagementnt
Assessment & Plan Assessment & Plan DevelopmentDevelopment
Closure &Follow-Closure &Follow-upup
Short-Term Short-Term CounsellingCounselling
WorkLife Balance WorkLife Balance Services/ResourcServices/Resourc
eses
Crisis Crisis CounselliCounselli
ngng
WorkLife Balance Services One-on-one consultation and support from
trained professionals.
Information and resource services to
address questions or concerns on a wide
array of topics.
Web-based information via your “Members
Only” site at www.fgiworldmembers.com
What Does My EAP Provide?What Does My EAP Provide?
WorkLife Balance WorkLife Balance Services & ResourcesServices & Resources
Childcare Concerns Eldercare Homecare Family Leave
Support
Career Counselling Legal Information Financial Counselling YouthLine
Short-term, confidential counselling
with the most experienced counselling
professionals.
Extensive national network of
counsellors.
Can be accessed in-person,
telephonically.
Crisis counselling available 24/7/365.
Professional Counselling
What Does My EAP Provide?What Does My EAP Provide?
Common IssuesCommon Issues
Stress Management
Couple/Family Issues
Work-related Issues
Bereavement
Health Issues
Depression/Anxiety
Children’s Issues
Alcohol/Drug Misuse
Other Addictions
Crisis Counselling
CONFIDENTIALITYCONFIDENTIALITY
CONFIDENTIAL CONFIDENTIAL INFORMATIONINFORMATION
Your participation, as well as the content of your discussions with the counsellor is...
Information is released only with your informed, written, legal consent.
Files are securely kept at the EAP office. Appointments are arranged to promote
anonymity. Professional code of ethics is followed.
We Value Your We Value Your FeedbackFeedback
You can help us to improve our services by:
Calling our intake centre
Sending in evaluation forms