Welcome

TO

A T F Expert Group for Transport Government of Karnataka

Presentation on

Performance Evaluation of RFDFor

Bangalore Metropolitan Transport Corporation 2012-13

By

Anjum Parwez,IAS

Managing Director

15-04-2013

Infrastructure Bus Depots – 39 Bus stations – 50

Man power deployment: 33918

Bus staff ratio: 5.3

Daily (31.03.2013)

•We own 6427 buses

•We operate 6189 bus schedules

• We perform 12.98 lakh service kms

• We make 80825 bus trips

• We earn Rs 4.19 crore

• We carry 48.00 lakh passengers

Section 1: Vision, “Make BMTC sustainable, people centered and choice mode of travel for everyone”MissionTo make services available, accessible and affordableTo focus on providing safety for all stakeholders in travelling To integrate and coordinate with other transport networks and agenciesTo adopt labour and environment friendly practicesTo instill accountability and transparency at all levels of the organizationTo utilize technology to provide convenience to commuters, crew etc To innovate and reform to enhance performanceTo benchmark in order make service level improvements

To improve the quality of the service To provide safe travel mode to the commuters and to improve the environment To improve the governance using IT initiatives and commuter centric activitiesTo improve and upgrade the transport infrastructure

ObjectivesSection -01

Increasing no of schedules and Vehicles.Reducing % cancellation .Increasing Effective kms and vehicle utilizationIncreasing fuel efficiency.Reducing incidents of breakdowns and accidents.Increasing Traffic revenue.Increasing other revenueReducing cost of operation.Improving Employees‘ skill through imparting trainingIncreasing civil infrastructure.

FunctionsSection -01

The Corporation operated 6189 schedules against the target of 6250.The Corporation held the fleet strength of 6427 buses as against the target of 6489.The % cancellation of kms. during the year was 5.3The Corporation operated 4638.23 lakhs kms as against target of 4809.93 lakh kms. The vehicle utilization achieved was 220.6 kms against target of 225.0 The Corporation achieved 3.84 KMPL against the target of 3.89The rate of breakdown during the year 2012-13 was 0.08 for every 10,000 kms. The rate of accidents was 0.08 for every 1,00,000 kms operated. The Corporation realized total revenue of Rs. 164500.48 lakhs against the target of Rs. 178785.00 lakhs

2012-13 End of the year RFD Report Achievements

The Corporation incurred the cost of operation of Rs. 171082.58 lakhs against target of Rs.178601.00 lakhs. During the year the training was imparted to 14372 Employees.During the year 2 Depots were added at Dasanapura & Gunjur 2 new bus stations at Sri Vidyanagar and ISRO Layout were made operationalAll the vehicles are checked for permissible smoke emission every monthAll the depots are installed with water recycling plants.Plantation is taken up in all depots, bus stations and Vaddarahalli Drivers Training Institute under afforestation.

2012-13 End of the year RFD Report Achievements - Contd

2012-13 End of the year RFD Report for BMTC Annexure-1

Mandatory Success Indicators

Objective Actions Success Indicator Unit Weights

Efficient functioning of the RFD System

1.1 Timely submission of draft RFD for approval

1.1.1 On-time submission30-7-2012

Date 30-7-2012

2

1.2 Timely submission of end of the year RFD Results

1.2.1 On-time submission30-07-2012

Date30-07-2012

2

Efficient use of IT in the Department

2.1 Timely updation of website contents 2.1.1 Percentage of Notifications, GOS, Circulars uploaded on the website within one week of issueOnce in fortnight

Percentage 1

Submission of Reports and citizen’s Charter

3.1 Timely submission of Annual Report 3.1.1 On-time submission31-12-2012

Date14-03-2013

1

3.2 Timely submission of MPIC 3.2.1 On-time submission10th of Month

DateAs per Schedule

1

3.3 Implementation of Citizens Charter 3.3.1 Uploading the Citizen’s/Client’s Charter on websiteUploaded on 31-12-2012

Date 1

Ensuring compliance to the Financial accountability framework

4.1 Timely submission of ATNS on audit paras of C & AG

4.1.1 Percentage of ATNS submitted within due date(4 months)On time

Percentage 1

4.2 Timely submission of ATRS on PAC Reports

4.2.1 Percentage of ATRS submitted within due date(6 months)On time

Percentage 1

Administrative Reforms

5.1 Simplification of Procedures 5.1.1 Number of redundant procedures identified(based on credible action plan prepared by the department and endorsed by the ATF committee)Nil

Number 1

5.1.2 Number of redundant procedures simplified(based on credible action plan prepared by the department and endorsed by the ATF committee)Nil

Number 1

5.1.3 Number of redundant procedures notified(based on credible action plan prepared by the department and endorsed by the ATF committee)Nil

Number 1

Evaluation 6.1 Developing and approving ToR, Tools

6.1.1 Developing TOR, Tools and successfully assigning evaluation to research engines

Date 1

One 6.1.2 Number of Evaluation studies completed and reports submitted as per date specified in TOR

Date 1

TOTAL WEIGHTAGE 15

Mandatory Success Indicators (Cont’d)

Total 15

2012-13 End of the year RFD Report for BMTC

Total 77

SECTION-2 KEY OBJECTIVES, SUCCESS INDICATORS AND TARGETS

SL. No Objectives Weight Action Success Indicator Unit

Target Actual % Achmt Evaluation Marks

value for value for over    

FY 2012-13 FY 2012-13 Target    

1 No of Schedules 5 Improve the Coverage Area Increase No. of Schedules % to Target 6250 6189 99.0 Excellent 5

2 No. of Vehicles5

Improve Frequency in Providing Services

Increase in No. of Vehicles % to Target 6489 6427 99.0 Excellent 5

3 % Cancellation 5 Reducing cancellation % cancellation % 2.0 5.3 - Poor 1

4 Effective Kms. 10 Increasing Effective Kms. Increase in Effective Kms. Lakh kms 4809.03 4638.51 96.5 Excellent 10

5Avg . Vehicle Utilisation

5 Increase in Kms/day/busIncrease in Vehicle

UtilisationKms 225.0 220.6 98.0 Excellent 5

6 K M P L 10 Increasing Fuel Efficency Increase in KMPL % to Target 3.89 3.84 98.7 Excellent 10

7Rate of

Breakdowns5

Improving Vehicle maintenance

Decrease in Rate of Breakdowns

Rate per 10,000 Kms.

0.04 0.08 - Poor 1

8 Rate of Accidents5 Decreasing Accidents

Decrease in Rate of Accidents

Rate per 1,00,000 Kms.

0.09 0.08 - Excellent 5

9 Total Revenue10

Improve Revenue mobilization with Innovation

Increased Total Revenue In Rs. 178785.00 164500.48 92.0 Excellent 10

10 Cost of Operation 10 Measures to control cost Decreased cost of operation In Rs. 178601.00 171082.58 95.8 Excellent 10

11Training to Employees

5Training and Skill

Deveopment of StaffNumber of employee undergo Trainings

No. 15000 14372 95.8 Excellent 5

12Increasing the

Transport Infraustructure

5Construction of new

Depots/Bus Stations/WorkshopIncrease in number of units No. 41+49 39+50 98.9 Excellent 5

13Environment Conservation Programme

5Rainwater harvesting, Smoke Control, Olantation, Power

Conservation

Increase in number of units/tests

No.23 Once ina

month28 Once ina

month- Excellent 5

SECTION-2 KEY OBJECTIVES, SUCCESS INDICATORS AND TARGETS 2012-13

S.No Particulars Action Success Indicator Unit WeightExcellen

tVery Good

Good Fair Poor

1 No. of SchedulesImprove the Coverage Area

Increase No Schedules

% to Target 05 95 90 85 80 75

2 No. of Vehicles

Improve Frequency in Providing Services

Increase in No Vehicles

% to Target 05 95 90 85 80 75

3 % Cancellation Reducing cancellation % cancellation % 05 2.5 3.0 3.5 4.0 >4

4 Effective Kms.Increasing Effective Kms.

Increase in Effective Kms.

% to Target 10 95 90 85 80 75

5Avg . Vehicle Utilisation

Increase in Kms/day/bus

Increase in Vehicle Utilisation

% to Target 05 95 94 93 92 91

6 K M P L

Increasing Fuel Efficency

Increase in KMPL % to Target 10 95 94 93 92 91

7 Rate of BreakdownsImproving Vehicle maintenance

Decrease in Rate of Breakdowns

Rate per 10,000 Kms.

05 0.04 0.05 0.06 0.07 0.08

8 Rate of Accidents Decreasing AccidentsDecrease in Rate of Accidents

Rate per 1,00,000 Kms.

05 0.11 0.12 0.13 0.14 0.15

9 Total RevenueImprove Revenue mobilization with Innovation

Increased Total Revenue

% to PYR 10 10 9 8 7 6

SECTION-2 KEY OBJECTIVES, SUCCESS INDICATORS AND TARGETS-Cont’d

S.No Particulars Action Success Indicator Unit Weight Excellent Very Good Good Fair Poor

10Cost of Operation

Measures to control cost Decreased cost of operation % 102%above Cap (Tgt)

5%above Tgt

7%above Tgt

10%aboveTgt

15% above Tgt

11

Training to Employees

Training and Skill Deveopment of Staff

Number of employee undergo Trainings

No. 5 12000 10000 8000 7000 6000

12Increasing the Transport Infrastructure

Construction of new Depots/Bus Stations /Workshops

Increase in number of units

No. 5 95 90 85 80 75

13Environment Conservation Programme

Rainwater harvesting ,Plantation ,Power Conservation

Increase in numbers of units

No. 5 95 90 85 80 75

SECTION-2- KEY OBJECTIVES, SUCCESS INDICATORS AND ACHIEVEMENTS FOR 2012-13

SL. No

ParticularsWeigh

tAction Success Indicator Unit

Achievements in % 2012-13

RemarksAchievements in weightage

2012-13

Achievements in % 2011-

12

Achievements in

weightage 2011-12

1 No of Schedules 5Improve the Coverage Area

Increase No. of Schedules

% to Target 99.0 Excellent 5 93.4 4

2 No. of Vehicles

5Improve Frequency in Providing Services

Increase in No. of Vehicles

% to Target 99.0Excellent

5 93.3 4

3 % Cancellation5

Reducing cancellation

% cancellation % 5.3 Poor 1 3.2 3

4 Effective Kms.10

Increasing Effective Kms.

Increase in Effective Kms.

% to Target 96.5Excellent

10 94.9 10

5Avg . Vehicle Utilisation

5Increase in Kms/day/bus

Increase in Vehicle Utilisation

% to Target 98.0Excellent

5 97.6 10

6 K M P L10

Increasing Fuel Efficency

Increase in KMPL % to Target 98.7Excellent

10 98.8 10

7Rate of Breakdowns

5Improving Vehicle maintenance

Decrease in Rate of Breakdowns

Rate per 10,000 Kms.

0.08 Poor 1 0.05 4

8Rate of Accidents

5Decreasing Accidents

Decrease in Rate of Accidents

Rate per 1,00,000

Kms.0.08

Excellent5 0.10 5

9 Total Revenue

10Improve Revenue mobilization with Innovation

Increased Total Revenue

% to PYR 10.9Excellent

10 13.1 10

10Cost of Operation

10Measures to control cost

Decreased cost of operation

% 95.8Excellent

10 96.0 10

11Training to Employees

5Training and Skill Deveopment of Staff

Number of employee undergo Trainings

No. 95.8Excellent

5 97.6 5

12Increasing the Transport Infrastructure

5Construction of new Depots/Bus Stations/Workshop

Increase in number of units

% 98.9Excellent

5 98.8 5

13Environment Conservation Programme

5

Rainwater harvesting, Smoke Control, Plantation, Power Conservation

Increase in number of units

% 95Excellent

5 -

Total 80Total 77

SECTION-3 TREND VALUES AND SUCCESS INDICATORS 2012-13

SL.

NoObjectives

Weight

ActionSuccess Indicator

Unit

Target Actual Target Actual Target Projected Projected

value for

value for

value forvalue for

value for value for value for

FY 2011-12

FY 2011-12

FY 2012-13

FY 2012-13

FY 2013-14

FY 2014-15

FY 2015-16

1No of

Schedules05

Improve the Coverage Area

Increase No. of Schedules

% to Target

6370 5949 6250 6189 6700 7100 7500

2No. of

Vehicles

05

Improve Frequency in

Providing Services

Increase in No. of Vehicles

% to Target

6601 6162 6489 6427 6941 7390 7800

3%

Cancellation05

Reducing cancellation

% cancellation % - 3.2 2.0 5.3 2.5 2.5 2.5

4Effective

Kms.10

Increasing Effective Kms.

Increase in Effective Kms.

Lakh kms

4907.69 4655.20 4809.03 4638.51 5305.50 5623.83 5961.26

5Avg . Vehicle Utilisation

05Increase in

Kms/day/bus

Increase in Vehicle

UtilisationKms 240 224.6 225.0 220.6 225.0 228.0 230.0

6 K M P L10

Increasing Fuel Efficency

Increase in KMPL

% to Target

4.02 3.97 3.89 3.84 3.85 3.82 3.80

7Rate of

Breakdowns

05Improving

Vehicle maintenance

Decrease in Rate of

Breakdowns

Rate per 10,000 Kms.

- 0.05 0.04 0.08 0.04 0.04 0.04

8Rate of

Accidents

05Decreasing Accidents

Decrease in Rate of

Accidents

Rate per 1,00,000

Kms.0 0.10 0.11 0.08 0.09 0.09 0.09

SECTION-3 TREND VALUES AND SUCCESS INDICATORS (Cont’d)

SL. No

ObjectivesWeigh

tAction

Success Indicator

Unit

Target Actual Target Actual Target Projected Projected

value for

value for

value forvalue for

value for value for value for

FY 2011-12

FY 2011-12

FY 2012-13

FY 2012-13

FY 2013-14 FY 2014-15 FY 2015-16

9Total

Revenue

10

Improve Revenue

mobilization with Innovation

Increased Total Revenue

In Rs 156499.26 150307.65 178785.00 164500.48 205568.00 230236.16 257864.50

10Cost of

Operation10

Measures to control cost

Decreased cost of operation

In Rs 151732.23 148166.11 178601.00 171082.58 203803.00 228259.36 255650.48

11Training to Employees

5Training and

Skill Deveopment of Staff

Number of employee undergo Training

No.

12000 13852 15000 14372 16000 17000 18000

12

Increasing the

Transport Infrastructu

re

5

Construction of new Depots/Bus

Stations /Workshops

Increase in number of units No. 38+47 37+48 41+49 39+50 43+52 45+54 49+56

13

Environment

Conservation

Programme

5

Rainwater harvesting,

Smoke Control ,Plantati

on ,Power Conservation

Increase in numbers of units/tests

No.

24Once in month

28Once in month

23Once in month

28 Once ina

month28 Once ina

month28 Once ina

month28 Once ina

month

Criteria/Success Indicator Description, Definition & Proposed Measurement Methodology

(1) Improved and quality service The effective Kms. are the service and revenue earning Kms. actually used by the passengers. The increase in effective Kms. is the real service. This is increased by introduction of new schedules, rationalization of existing schedules and adoption passenger friendly measures.

(2) %age of Cancellation The cancellation of effective Kms. is the real indicator of performance. This is measured on percentage basis over targeted/scheduled Kms. More the percentage of cancellation, the performance is bad. The efforts put in this regard will help to provide improvement in the services.

(3) Operational cost control The major cost involved in operation of buses is from Fuel, Staff, Tyres & Spares. All put together constitute more than 80% of the cost of operation. Optimal achievement in fuel performance will reduce the cost of operation. The fuel performance is measured on achievement of kilometers per litre (KMPL).The other items in calculating the Cost Per Km. (CPKM) are on spares and effective crew utilization.

(4) Economic use of productive inputs

The buses constitute major productive in put. They should be used effectively, this use is measured in the form of vehicle utilization per day. One Km. improvement in vehicle utilization will save around 20 buses. The staff constitute other productive input. The controlling of non-scheduled over time will save money for BMTC. The Water & Electricity are other inputs. The saving of them is saving of money.

(5) Transport Infrastructure Development

The buses need regular preventive and operative maintenance to provide quality service. The Depots are the places where workshops are located. Increased number in Depots will help in proper maintenance and reduction in dead Kms. The Bus Stations are the traffic generating points. More number of bus stations is the more number of passenger comfort and quality of service. The Traffic Transit Management Centres are new concept under JnNURM they are actually passenger amenities centres.

Section 4:Description and Definition of Success IndicatorsAnd Proposed Measurement Methodology

Section 4: Cont’dDescription and Definition of Success IndicatorsAnd Proposed Measurement Methodology

Criteria/Success Indicator Description, Definition & Proposed Measurement Methodology

(6) Revenue Mobilization Activities

The revenue is the life and blood of the BMTC, Proper sale of tickets, monthly and daily passes and proper collection revenue is the major function of BMTC. Plugging the leakage of revenue is another function. Encouraging the transparent methods to collect revenue by way of increasing Casual Contract services is an innovative method to increase revenue. There is one more source of revenue other than traffic revenue which is known as the non-traffic revenue. This is the revenue earned out of lending BMTC land and buildings on rental basis and premises for advertisement. This constitute major source of revenue for the Corporation.

(7) IT initiatives Technological advancement is the order of the day. Introduction of Intelligent Transport for Vehicle Tracking ,Revenue collection, with real time information to the passengers at major Bus stations will make significant change in the performance of the BMTC. It will also increase the service delivery to the common public

(8) Environment Conservation The conservation of environment is necessity of the day. Improve the smoke emission standards, Tree plantation, Water recycling & Rain water harvesting , energy conservation, are a few among them.

DepartmentRelevant Success indicator

What do you need? Why do you need it?How much you need?

What happens if you don’t get it?

(1) FinanceRevenue Mobilisation Activities

Timely release of Student Concession reimbursement

To make good the cost of operation

As per the targetThe margin volume decrease

(2) Transport Overall AchievementClearance of the proposals

To improve the services

As per proposalDecrease in quality of service and profitability

(3) RevenueTransport Infrastructure Development

Clearance of land disputes and furnishing of possessions and records

Addition of New Depots &Bus stations

As per proposal

Addition of Depots, Bus stations & Workshops will be delayed.

(4) Urban Development

Technical Guidance and coordination with other stakeholders like Department of Finance ,BBMP,BDA etc

Clearance of proposalsTo improve the services

As per proposalNew Projects will not be implemented

(5) BBMPQuality of service and cost control

Maintenance of Roads and prevention of bottle necks on the road and Construction of Wayside Shelters

To improve the services

As per proposal

Cancellation will be more. Cost will be more. Reduced fuel performance. Reduced customers satisfaction

(6)BDA Transport Infrastructure Development

Early transfer of land Addition of new Depots and Bus stations

As per proposal New Depots and Bus stations will not be added

Section 5:Specific Performance Requirements from other Departments

S.No Outcome/ Impact

Jointly Responsible for influencing this outcome/ impact with the following organization(s)/ departments 

Success Indicator 2011- 12 2012-13 2013-14 2014-15 2015-16

1.

Reduced Traffic Congestion – Enhancing Mobility 

Urban Development (Go1/K ) a.Policyb.Coordination c.Funding BBMP a.Maintain & Support - Access Infrastructure to Busesb.Space for providing Information for commuters  HOME a.Traffic monitoring b.Address unauthorized parkingc.Provide priority to buses through lanes and signals Finance Support & Clear PPP projects KSPCB (Monitoring of Air Quality) Citizens and Civil Society

Reduction in personalized passenger trips

8% 8% 10% 14% 15%

1.  

  Reduced Environmental Externality – Reduced idling-smoke emissions, traffic calming etc  

 Improved air quality  

Suitable Reduction in CO Emissions

1.  

 Increased per capita (hence overall ) productivity  

Reduction in PT journey time

N/A 15% 20% 25% 30%

Sources for Preparation of Result Frame work Document

Annual Plan submitted to Government of IndiaAnnual Action Plan prepared by BMTCMonthly Management Review Committee Meeting proceedings of Transport Department Government of KarnatakaMonthly Performance Appraisal Reports prepared by BMTCMonthly Review by Managing Director BMTC Compendium of Transport Terms published by Central Institute of Road Transport PuneAnnual Administration Reports published by BMTC

THANK YOU