Welcome to Chevron Training & Recruitment Ltd.

Learner Handbook - Online level 5 and 6 programmes

Version: 4.1

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Table of Contents

Welcome to the Course – Message from Director ................................................................................................. 4

Introduction to Chevron Training & Recruitment Ltd............................................................................................. 5

Mission Statement .................................................................................................................................................. 5

Centre’s Commitment to Quality Assured Provision .............................................................................................. 6

Management Structure .......................................................................................................................................... 7

The National Framework of Qualifications ............................................................................................................. 8

QQI (Quality & Qualification Ireland) ..................................................................................................................... 9

QQI – Know it when you see it Campaign .............................................................................................................. 9

Travelling Abroad with an Irish Qualification ....................................................................................................... 11

Misplaced QQI Certificate ..................................................................................................................................... 11

English Proficiency Requirements ........................................................................................................................ 11

I.T Skills ................................................................................................................................................................. 11

Learner Verification & Submissing of Qualifications ............................................................................................ 12

Course Duration Timescales ................................................................................................................................. 12

Student Cards / Learner ID Cards ......................................................................................................................... 12

Major Awards ....................................................................................................................................................... 12

Monthly Installments ............................................................................................................................................ 12

Grants / Funding ................................................................................................................................................... 13

Course Support ..................................................................................................................................................... 13

Work Placement (synopsis) .................................................................................................................................. 13

Garda Vetting (synopsis) ....................................................................................................................................... 13

Insurance for Work Placement (synopsis) ............................................................................................................ 15

Learners with Special Requirements (synopsis) ................................................................................................... 15

Online Training Platform - Security ...................................................................................................................... 15

Protection for Learners ......................................................................................................................................... 15

Assessment Techniques ........................................................................................................................................ 15

Skills Demonstrations Days .......................................................................................Error! Bookmark not defined.

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Induction Webinar ................................................................................................................................................ 16

Online Discussion Forum ...................................................................................................................................... 16

One to One Mentoring ......................................................................................................................................... 17

Progression Routes ............................................................................................................................................... 18

Equality & Diversity Policy .................................................................................................................................... 19

Procedure to make a complaint, if the learner feels they have been discriminated against: .......................... 20

Procedure to request Special Requirement(s) in order to complete a course: ................................................ 20

Recognition of Prior Learning Policy - Exemption Purposes ................................................................................ 20

When to apply for an exemption of prior learning? ......................................................................................... 21

Prior Completion of a Non CAS (Common Award System) Award ................................................................... 21

Procedure to apply for an exemption from a Non CAS module ....................................................................... 21

Procedure to apply for an exemption from the prior completion of a QQI Award .......................................... 23

Prior Completion of Communications Level 6 module ..................................................................................... 23

Procedure to apply for an exemption for Communications when learner holds a Degree awarded by a National Awarding Body ................................................................................................................................... 23

Procedure to apply for an exemption for a module(s) when learner holds a Degree awarded by a National Awarding Body .................................................................................................................................................. 23

Procedure to apply for an exemption for a module(s) when learner has experimental learning .................... 24

Grading of Major Awards ..................................................................................................................................... 27

Work Placement Policy ......................................................................................................................................... 29

Work Placement Progress Meetings ................................................................................................................ 30

Roles and responsibilities of the learner whilst on work placement ................................................................ 30

Manual Handling (Healthcare Programme) ...................................................................................................... 31

Guildelines for Completing the Vetting Application Form ................................................................................ 31

Work Placement Insurance ............................................................................................................................... 32

Assignment Submission Policy .............................................................................................................................. 33

Procedure for Submitting Assessments ............................................................................................................ 34

Declaration of Authorship .................................................................................................................................... 34

Return of Coursework Policy ................................................................................................................................ 35

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Reviewing Assignments Prior to Submission ........................................................................................................ 35

Booking and Cancelling In-house Exams Policy .................................................................................................... 35

Examination Guidelines ........................................................................................................................................ 36

Issuing of Results .................................................................................................................................................. 36

Feedback to Learners ........................................................................................................................................... 38

Learner Appeal of Assessment Results (Final) ...................................................................................................... 38

Issuing Certificates to Learners ............................................................................................................................. 38

Medical Card & Social Welfare Recipients ............................................................................................................ 39

Awards Policy ........................................................................................................................................................ 40

Plagiarism Policy ................................................................................................................................................... 40

Student Responsibilities – Plagiarism ............................................................................................................... 41

Cheating Policy ..................................................................................................................................................... 42

Repeat Policy ........................................................................................................................................................ 42

Complaints Policy ................................................................................................................................................. 42

Refund Policy ........................................................................................................................................................ 43

Roles & Responsibilities of Learners ..................................................................................................................... 44

Appendix A: Complaints / Grievance Form .......................................................................................................... 45

Appendix B: Special Requirements Form ............................................................................................................. 47

Appendix C: RPL Application Form (Certified Learning) ....................................................................................... 49

Appendix D: Experimental Learning Application Form ......................................................................................... 52

Appendix E: RPL Form (Access) ............................................................................................................................. 59

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Welcome to the Course – Message from Director

Dear Learner, I would like to take this opportunity to welcome you to Chevron Training & Recruitment Ltd. Chevron Training is one of Ireland’s leading private training providers. We are a QQI accredited training provider, which was founded in 2005 to satisfy mandatory training requirements that had been imposed on a number of sectors in Ireland.

Chevron Training & Recruitment Ltd is committed to excellence in education and seeks to ensure that all our learners receive appropriate high quality support.

All members of the Chevron Training team welcome you onto your programme of study. We hope you will find your studies on this programme challenging but enjoyable and we look forward to helping you achieve your educational and career goals.

We are here to assist and guide you, so please free to contact any of our team members with any query that you may have.

Karl Fitzpatrick Chevron Training & Recruitment Ltd Managing Director

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Introduction to Chevron Training & Recruitment Ltd

Chevron Training & Recruitment Ltd was established in 2005 to satisfy the mandatory training requirement imposed within a number of sectors, namely the security and renewable energy sectors. The nationwide delivery of such training programmes has provided thousands of learners with the necessary skills and knowledge to access the opportunities that exist within the aforementioned sectors. Since then, Chevron Training & Recruitment Ltd offer an extensive suite of accredited training programmes across a broad spectrum of sectors. Chevron Training & Recruitment’s career focused approach to training has determined that new course offerings are developed and existing course offerings are updated appropriately to ensure that our learners develop a skillset which compliments any mandatory training requirements which exist within particular sectors. In September 2013, Chevron Training introduced Recruitment as a new division to the company. Chevron provides a cost effective, risk free recruitment service and uniquely identifies and secures employment grant aid for clients. We offer a range of services to both jobseekers and employers. Chevron engages in Social Recruitment which involves sourcing candidates through Social Media channels. Candidates have transitioned from job boards to Social Media platforms such as LinkedIn, Facebook and Twitter. We've been opening the doors to employment for thousands of jobseekers across Ireland since 2005.

Mission Statement

Chevron Training & Recruitment Ltd is committed to excellence in education and seeks to ensure that all our learners receive appropriate high quality support. Chevron is committed to identifying and meeting the needs of our customers, and constantly monitoring and improving our business processes to deliver quality in further education and training. Service Quality Service quality is determined by five basic principles. In order of importance, they are:

• Reliability: To perform our promised service consistently. • Responsiveness: Willingness to help learners with a prompt service. • Assurance: Knowledge of staff and the confidence they convey. • Empathy: Individual, responsive attitude to learners. • Tangibles: Professional appearance of staff, materials and facilities.

The principles will be achieved by the quality of our staff and the consistent implementation of our internal business processes, and directed towards the goal of ensuring all learners acquire a standard of knowledge, skill or competence. To support our mission statement, we have developed this learner charter which details the standard of the service that you can expect from us:

• Clear and relevant information on all programmes.

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• The promotion of equality for all learners and the recognition of the diversity of all learner groups.

• All training is conducted by experienced and qualified trainers who provide support to all learners.

• All assessment is fair and consistent. • All learners have the opportunity to give feedback on our courses • All learners queries and complaints are dealt with in a professional and timely manner • All learner personal information is handled in accordance with the Data Protection Acts 1988

and 2003. • Operation of a safety policy in accordance with the Safety, Health and Welfare at Work Acts

1989 and 2005

Centre’s Commitment to Quality Assured Provision

At Chevron Training & Recruitment Ltd, our training activities are underpinned by our robust quality assurance and our policies and procedures. Each of our policies and procedures have been developed and implemented to ensure that training is delivered in accordance with national standards and are consistently applied across all programmes.

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Management Structure

Managing Director

Training Manager

Course Director

Lead Tutors

QA Manager

QA Team

Operations Manager

Finance Admin Marketing

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The National Framework of Qualifications

The National Framework of Qualifications (NFQ) is a ten-level system (1–10) giving an academic or vocational value to qualifications obtained in Ireland. NFQ levels help indicate how an award can be used for training, education and employment opportunities (see fan diagram above). Each level is based on nationally agreed standards of what a learner is expected to know and be able to do after receiving an award. NFQ serves several purposes.

• It ensures awards obtained in Ireland are quality-assured and recognised internationally • It is part of a system for comparing Irish and international awards • It supports lifelong learning by recognising knowledge and skills within a comparative

framework even if they are not recognised by a formal award • It provides a system of establishing eligibility in learning processes for access, transfer and

progression • It recognises awards made by professional bodies

International NFQ is linked to similar frameworks in Europe. This helps people considering employment or study opportunities outside Ireland. There are two qualifications frameworks at European level:

1. The Framework for Qualifications of the European Higher Education Area also known as the 'Bologna Framework'. This deals with higher education awards (NFQ 6-10)

2. The European Qualifications Framework (EQF), which deals with all NFQ levels including schools, Further Education and Training, and Higher Education

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Qualifications Recognition Service QQI offers a free Qualifications Recognition Advice Service for those seeking guidance on the academic recognition of awards obtained outside the Irish system. (http://www.qqi.ie/Pages/National-Framework-of-Qualifications-(NFQ).aspx)

QQI (Quality & Qualification Ireland)

QQI (Quality and Qualifications Ireland) is a state agency established by the Quality Assurance and Qualifications (Education and Training) Act 2012 with a board appointed by the Minister for Education and Skills. Their functions include those previously carried out by the Further Education and Training Awards Council (FETAC); the Higher Education and Training Awards Council (HETAC); the Irish Universities Quality Board (IUQB) and the National Qualifications Authority of Ireland (NQAI). QQI are responsible for reviewing the effectiveness of quality assurance in further and higher education providers in Ireland. In the area of qualifications, QQI are responsible for maintaining the ten-level NFQ (National Framework of Qualifications). They are also an awarding body and set standards for awards they make in the NFQ. QQI validate education and training programmes and make extensive awards in the Further Education and Training sector including in the Education and Training Boards. They also make awards in Higher Education mainly to learners in private providers. The universities and institutes of technology largely make their own awards. QQI also provide advice on recognition of foreign qualifications in Ireland and on the recognition of Irish qualifications abroad.

QQI – Know it when you see it Campaign

QQI is launching a marketing campaign, to promote wider recognition and understanding of the award and its positioning in the NFQ. The slogan “QQI Award. Know it when you see it.” has been specifically developed to create a real understanding and recognition by learners, providers and employers alike, and will be used across all elements of the campaign. More information regarding the brand and campaign can be viewed at http://www.qqi-award.com/ . Please see one of the examples provided by QQI below:

http://www.qqi.ie/Pages/Qualifications-Recognition-Service.aspxhttp://www.qqi.ie/Pages/National-Framework-of-Qualifications-(NFQ).aspxhttp://www.qqi.ie/Publications/Qualifications%20and%20Quality%20Assurance%20Act%202012.pdfhttp://www.qqi.ie/Publications/Qualifications%20and%20Quality%20Assurance%20Act%202012.pdfhttp://www.qqi.ie/Pages/National-Framework-of-Qualifications-(NFQ).aspxhttp://www.nfq-qqi.com/http://www.qqi-award.com/

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Travelling Abroad with an Irish Qualification

For information on travelling abroad with an Irish Qualification, whether for work or further study, please consult the QQI link below:

http://www.qqi.ie/Pages/Recognition-of-Irish-qualifications-abroad-.aspx

Misplaced QQI Certificate

QQI will not re-issue certificates but can issue an official record of awards (transcript) of all Further Education Training (FET) awards achieved by a learner to date. All details relating to ordering a record of awards (application form, payment details, etc) is available from the QQI link below: https://qhelp.qqi.ie/learners/fet-replacement-certificate/

English Proficiency Requirements

• Chevron Training & Recruitment Ltd will expect specific English proficiency requirements on

all of its online programmes. • Learners that have completed either their primary or secondary level education in English will

be allowed direct access to QQI level 5 and 6 programmes subject to meeting all other entry requirements.

• Learners who have not completed primary or secondary level education in English will be required to complete an English assessment prior to commencement. A minimum score of 80% is required. If the learner does not meet the minimum score of 80%, the learner will be required to complete an interview with the relevant tutor.

• Following the interview and reviewing any written material received from the learner (via email, etc), the tutor and the training manager will consider if the learner is suitable or unsuitable for the programme.

• The learner will be notified of the outcome.

I.T Skills

Chevron Training & Recruitment Ltd seek to implement instructional design and best practise in the delivery of all of our online training content. In order to benefit from the range of tools used to deliver our programs, learners are required to have the capability to use the following tools (and other similar tools):

• Use Internet explorer or similar • Proficient in Microsoft outlook or similar • Submit assignments in a word document format • Be able to carry out web based research

http://www.qqi.ie/Pages/Recognition-of-Irish-qualifications-abroad-.aspxhttps://qhelp.qqi.ie/learners/fet-replacement-certificate/

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Learner Verification & Submissing of Qualifications

• On access to LearnUpon (online learner platform), learners are required to complete a

detailed learner verification form prior to gaining access to their specific programme content • A learner will be requsted as part of their enrolement email to submit prove of qualification

demonstrating adequate pre-qualification. • A learner that does not process sufficient qualifications to gain access to a programme will be

required to complete a RPL (Recogniton of Prior Learning) access form, to demonstrate specific experience to gain entry onto a programme.

• The RPL (access) form is avaialbe from Appenix E.

Course Duration Timescales

Chevron Training & Recruitment Ltd have detailed below the timescale involved in module completion, however, module(s) can be completed within quicker timeframes.

1 Module 2 Months 2 Modules 4 Months 6 Modules 12 Months 8 Modules (Full Major) 16 Months

Student Cards / Learner ID Cards

Chevron Training & Recruitment Ltd does not issue student or learner ID cards for our level 5 and 6 programmes .

Major Awards

Chevron Training & Recruitment Ltd can input you for a major award. There is a €100 fee for all major awards. If the learner enrolls for the full programme, the cost of the major award is included in the initial cost. The learner may incur this fee if the cost has not already being included in the price of the programme.

Monthly Installments

Chevron Training & Recruitment Ltd offer easy payment options for all learners. Learners who avail of the easy payment option will be entering a binding contract that an agreed amount will be debited from the card provided on registration on specific date each month. Learners are responsible for notifying Chevron Training & Recruitment Ltd of any changes in card details. Payments are made on a monthly basis and not on an individual module basis.

If monthly instalments are not kept up to-date, access to the programme may be automatically deactivated until such a time as the payments are up-to-date or a new payment plan is in place.

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Grants / Funding

Any learner receiving funding for a programme is responsible for ensuring that their programme is completed within the specified timeframe as set out by the funding agency, otherwise, the learner may incur the full cost of the programme.

Course Support

Chevron Training & Recruitment Ltd offer course support on all their online programmes. There is a self-directed learning element to the programme which is supported by our tutors. Tutor contact details for your specific programme(s) are available once you access your programme.

Phone Support Before a learner contacts their tutor, they should ensure that they have read all the information given: 1. Invitation email 2. Learner Handbook 3. LearnUpon user guide 4. Welcome note for the module All of the information needed at the start of your course is included in the above documents. If you have emailed your tutor for support, please check your emails prior to calling in relation to the same query. When calling your tutor for support you should gather all your queries and ensure you have all documentation and/or information that you need assistance with to hand. This allows for quicker and more informed support from your tutor. If you call your tutor and they are not available at the time they will return your call at their earliest convenience. This will be within that working day if before 4pm. Tutors may be unavailable for on demand support due to a number of reasons – supporting other learners, meetings, webinars, grading of assignments and other project work. All email's to tutors are responded to within one working day of receipt of email.

Work Placement (synopsis)

Learners of Chevron Training & Recruitment Ltd will be required to obtain a certain amount of work placement as part of their programme. It is the learner’s responsibility to source their own work placement in a recognised facility that is associated with the programme that they are undertaking with Chevron Training & Recruitment Ltd.

Garda Vetting (overview)

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The process for Garda Vetting has changed since 29th April 2016, in line with recent legislation, the National Vetting Bureau (Children and Vulnerable Persons) Act 2012 to 2016. The Garda Central Vetting Unit was renamed as the National Vetting Bureau and is responsible for running the e-vetting service. From that date, the National Vetting Bureau will normally only accept vetting applications using the new online e-vetting service.

Anyone vetted prior to 29th April 2016 under the previous paper-based system is required to be re-vetted under the new e-vetting system before 31st December 2017.

Vetting is required for any person working in a full-time, part-time, voluntary or student placement capacity in a position in a Relevant Organisation, through which they have unsupervised access to children and/or vulnerable adults. Therefore, learners attending work placement for Chevron’s Healthcare and Childcare Courses will be required to have undergone vetting prior to taking up their work placement.

All learners are required to be vetted prior to undertaking work placement. The new e-vetting process is normally much faster than the previous paper-based system, with a turnaround of 5-10 working days once Chevron and the National Vetting Bureau have been provided with full and accurate information by the vetting candidate. Please note that Chevron is a Relevant Organisation under the legislation but is separate from the National Vetting Bureau and so is not liable for any delays in the vetting process as ultimately this is run by the Gardai.

To help learners, Chevron Training & Recruitment offers a free vetting service. There is an e-vetting pack available on Chevron’s online training platform. This pack includes the National Vetting Bureau e-vetting application form, together with Chevron’s guidance notes and the Gardai ‘100 point’ ID checklist. On completion of e-vetting, Chevron will provide the learner with a Disclosure Letter issued by the National Vetting Bureau which the learner can then give to the work placement manager or supervisor.

Learners must ensure that they have completed and submitted a hard copy of their vetting application, along with the relevant ID documents in sufficient time prior to the start of their work placement, to allow enough time for the National Vetting Bureau to complete vetting. Although most of the e-vetting process is carried out online, it is a legal requirement that Chevron receives a signed hard copy of the e-vetting application before learner details can be loaded onto the e-vetting system. The learner will be notified by email if the form is not filled in correctly, or if the ID documents do not meet National Vetting Bureau requirements; these may delay the vetting process.

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Insurance for Work Placement (synopsis)

The existing insurance policies of the healthcare/childcare venue will cover the learner during the period of their work placement. In combination, our policy will cover the learner as per the attached letter on the online training platform.

Learners with Special Requirements (synopsis)

Chevron Training & Recruitment Ltd offer reasonable accommodation to learners with special needs. Learners are advised to inform Chevron Training & Recruitment Ltd of any special requirements immediately after registration. Chevron Training & Recruitment Ltd will make every effort to try and accommodate the learner’s request. Any learner who has notified Chevron Training of a particular disability will be asked to fill out a Special Requirement Form and return to Chevron with a letter from their doctor or medical professional to confirm their need for an accommodation(s). The form and the medical evidence submitted are reviewed by Chevron Training. All learner requests will be considered on a case by case basis and facilitated where it will provide the learner with an equal opportunity to complete the assessment.

Online Training Platform - Security

Chevron Training & Recruitment Ltd uses an online training platform known as LearnUpon. LearnUpon has its own Secure Sockets Layer (SSL) certificate applied to their app. SSL is an internet protocol for sending encrypted data over the web. LearnUpon’s SSL Certificate is from GoDaddy and it does the same function as an SSL cert purchased from DigiCert.

Protection for Learners

Chevron Training & Recruitment Ltd is compliant with Section 43 of the Qualifications Act, where Chevron Training & Recruitment Ltd offer training programmes of 3 months duration or more, Learner Protection has been put in place by means of a finicial arrangement. Should Chevron Training & Recruitment Ltd cease to provide QQI programmes before learners have completed awards, these learners will be protected.

Assessment Techniques

In order to demonstrate that learners have reached the standards of knowledge, skill and competence identified in all the learning outcomes, learners are required to complete assessment(s). The assessments for programmes offered can use one or more of the following assessment techniques:

• Project • Assignment • Learner Record • Portfolio of work

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• Examination (Theory) • Skills Demonstration • Case Study • Supervisors Report

Induction Webinar

1. Chevron Training & Recruitment Ltd will advertise all scheduled induction webinars on the online training platform.

2. Learners are expected to engage on these webinars. 3. On registering, the learner will be expected to register for one of the induction webinars. 4. If learners do not register for the induction webinar, certification will be withheld. 5. A record of learner’s engagement on webinars will be retained by Chevron Training &

Recruitment Ltd.

Online Discussion Forum

Chevron Training & Recruitment Ltd provides learners with access to their online discussion forum. Learners are required to use this discussion forum during their course. A record of learner’s engagement on the online discussion forum will be retained by Chevron Training & Recruitment Ltd. Certification will be withheld until such a time, a learner has engaged with the online discussion forum.

Learners can access this discussion forum via an internet source using the links issued by Chevron Training & Recruitment Ltd. The discussion forum is supplementary to the course material and will assist learners with their studies; facilitating discussion on course materials and submissions.

Guidelines are provided below for the use of Chevron Training & Recruitment’s discussion forum. These are to assist the learner to utilise this learning medium to its potential and to complete the course. Learners are responsible for their own learning while taking part in the training course. The use of the discussion forum is mandatory and may help the learner to achieve an enhanced learning experience.

1. Each module which Chevron Training & Recruitment Ltd. offer is listed on the discussion forum, ensure discussions are initiated in the module your query/question or contribution is on.

2. In writing your thread or reply ensure you are specific in what you are looking for or your response, vague topics/responses should be avoided as they narrow the scope of discussion. Be direct and informative in your discussion.

3. Use proper writing style; correct spelling, grammatical construction and sentence structure are expected in every other writing activity associated with academic engagement. Online discussions are no different.

4. An extension of the above guideline; text speak and other abbreviations have no part in academic dialogue, the use of emoji’s and shortcuts such as ‘u’ should be avoided. Similarly the use of CAPITALS is discouraged; this is considered as shouting and is not necessary.

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5. Read everything in the discussion thread before replying. This will help you avoid repeating something someone else has already contributed. Acknowledge the points made with which you agree and suggest alternatives for those with which you don’t.

6. This is a shared learning environment. It is not enough to login and read the discussion thread of others. For the maximum benefit to all, everyone should contribute.

7. It’s an ethnically rich and diverse, multi-cultural world in which we live. Use no language that is, or that could be construed to be, offensive toward others. Racists, sexist, and heterosexist comments and jokes are unacceptable, as are derogatory and/or sarcastic comments and jokes directed at religious beliefs, disabilities, and age.

8. Flaming is not tolerated; Criticism must be constructive, well-meaning, and well-articulated. Rants directed at any other contributor are simply unacceptable and will not be tolerated. The same goes for profanity. The academic environment expects higher-order language.

9. Review your written posts and responses to ensure that you’ve conveyed exactly what you intended. This is an excellent opportunity to practice your proofreading, revision, and rewriting skills—valuable assets in the professional world for which you are now preparing.

10. Report any issues to Chevron Training & Recruitment Ltd. Technical, or the posting of inappropriate content by other users.

Procedure for infringement of guidelines Learners, moderators or staff whose postings are deemed inappropriate, misinformed, offensive, or in breach of the aforementioned guidelines will be subject to the below protocol:

i. Depending on the severity of the infraction, a different course of action may be taken, but the usual procedure is as follows :

ii. First rule break (Minor offence) : • Post or thread is amended, a message is sent to inform the offender of this

amendment, no further action taken • For a more serious offence, a warning will be issued; this is will be noted on your file.

iii. Second rule break. o Another warning

iv. Third rule break o On your 3rd warning, you will receive a temporary ban, the length of which will

depend on the severity of the incident. v. On another breach of rules :

o After this it will be assumed you will not learn your lesson, so you will receive a permanent ban, meaning you will never be able to visit the forum again.

One to One Mentoring

Chevron Training & Recruitment Ltd can arrange one to one mentoring session(s) on request via phone or in the Chevron Training Head Office, Anne street, Wexford. The procedure for requesting a one to one mentoring session with a tutor is detailed below:

1. The learner is required to email their tutor requesting a date and time for a one to one mentoring session.

2. The tutor will respond with a recommended date and time.

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3. The learner must confirm the time and date with the tutor, if not confirmed by the learner; the tutor will not be available.

4. One to one mentoring sessions must be scheduled in advance, no unscheduled one to one mentoring sessions will be accommodated.

Progression Routes

Chevron Training & Recruitment Ltd is committed to providing learners with information regarding progression routes. Please see below:

QQI Early Childhood Care & Education Level 5

QQI Early Childhood Care & Education Level 6

QQI Early Childhood Care & Education Level 6

BA (Hons) Early Childhood Studies (Online)

QQI Healthcare Support Level 5 QQI Health Services Supervisory Management Skills

Or:

Degrees in the following areas:

o Social Care o Nursing o Health Promotion

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Equality & Diversity Policy

Chevron Training & Recruitment is committed to excellence in education and seeks to ensure that all our learners receive appropriate high quality support. Chevron Training & Recruitment Ltd are committed to delivering programmes of education and training and related services in a manner that accommodates diversity, combats discrimination and promotes equality of opportunity. Chevron Training & Recruitment Ltd combat discrimination on nine grounds and in accordance with The Equality Act 2004. The nine grounds are:

• Gender • Marital Status • Family Status • Sexual Orientation • Religion • Age • Disability • Race • Membership of the Traveller Community

Chevron Training & Recruitment Ltd complies with all Equality Legislation, and combat discrimination based on the grounds stipulated in the Act.

Chevron Training & Recruitment Ltd ensures the rights to equal treatment established by equality legislation, and accommodates diversity in the workplace, identifies and works to eliminate barriers to access to services to all customers and potential customers.

Chevron Training & Recruitment Ltd is committed to ensuring that our assessment practices facilitate equality and the diversity of our learners’ needs. Chevron Training & Recruitment Ltd will require learners to complete a special requirements form and return to Chevron with a letter from their doctor or medical professional to confirm their need for an accommodation(s). Upon receipt of this information, Chevron will try and provide one or a combination of the following accommodations:

- Physical Access: Chevron will ensure that all examination venues are fully accessible to all of our learners. A venue checklist is completed by the centre to ensure that the premises is wheelchair accessible, contains an audio loop system for learners that may have a hearing impairment, spacious rooms, clear signage’s, etc.

- Scribes/Readers: If required, learners may be provided with a Scribe and/or Reader to facilitate their completion of the written examination.

- Additional Time: If it is deemed necessary for learners to complete the assessment, additional time may be allocated to the learner.

- Sign Language Interpreters: Sign language interpreters, chosen by the centre, are available to the learners upon request.

- Format of Examination Papers: The format of the examination papers may be adapted to satisfy the needs of specific learners e.g. dyslexia

All other learner requests will be considered on a case by case basis and facilitated where it will provide the learner with an equal opportunity to complete the assessment.

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Procedure to make a complaint, if the learner feels they have been discriminated against:

1. Chevron Training & Recruitment Ltd must be notified immediately if any learner feels they have been discriminated against. It is important that such matters be dealt with speedily in order to avoid an escalation of the issue.

2. All complaints must be directed towards the training manager. 3. The training manager will ask the learner to fill out a complaints form, which will identify the

equality ground that is being breached. 4. The complaints form is available from Appendix A. 5. The complaint is to be sent by post to Chevron Training & Recruitment Ltd, FAO: Training

Manager, Anne Street, Wexford Town, Co. Wexford. 6. The learner will be notified of receipt of the complaint and an investigation into the nature of

the complaint will be carried out. 7. The learner may be required to attend a face to face meeting with the training manager. 8. The learner will be informed of the outcome of the investigation within 14 days. 9. All written records will be retained by Chevron Training & Recruitment Ltd in connection to

the complaint.

Procedure to request Special Requirement(s) in order to complete a course:

1. The learner is required to inform Chevron Training & Recruitment Ltd of any special requirement as soon as enrolment has taking place.

2. The learner will notify their tutor or admin staff of their need for special requirement(s). 3. The learner will be asked to fill out a special requirements form and return to Chevron with a

letter from their doctor or medical professional to confirm their need for special accommodation(s).

4. This form is available from Appendix B. 5. The form and the medical evidence will be reviewed. 6. The learner will be notified of the outcome. 7. It is the responsibility of the learner to inform Chevron in sufficient time in order for the

application to be processed, reviewed and for any necessary steps to be taking.

Recognition of Prior Learning Policy - Exemption Purposes

Recognition of prior learning (RPL) is a method of assessment which may allow learners to gain formal recognition for knowledge, skills and competence that they already have. (http://www.fess.ie/images/stories/Assessment/RecognitionOfPriorLearningforQQIDec14.pdf). RPL processes will require the learner to provide evidence of prior learning, whether it is certified or experiential learning. It may be sufficient for the learner to provide copies of appropriate certificates and in other cases there may be a self-assessment exercise where the learner may be required to prepare a portfolio of appropriate evidence of learning. Prior learning may be acquired in any of the following ways:

http://www.fess.ie/images/stories/Assessment/RecognitionOfPriorLearningforQQIDec14.pdf

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Accredited learning – learning that has taken place in a formal learning environment which has resulted in a qualification or certification. Non-accredited learning - learning that was intentional by the learner but has not resulted in formal certification. Informal Learning or experimental learning – this takes place through work and life experiences. It is often learning that is unintentional and the learner may not have recognised at the time of the knowledge that it contributed to his or her skills and competence.

When to apply for an exemption of prior learning?

An application for the recognition of prior learning or experimental learning must be applied for as soon as the learner commences a programme(s). It will be the responsibility of each learner to ensure that all the relevant documents are forwarded to Chevron Training. Verbal communication of prior learning will not be sufficient. Recognition of prior learning can only by sought if the learner is working towards a major award.

Prior Completion of a Non CAS (Common Award System) Award

From January 2016, only those awards which are no more than five years old, at the time certification is been sought, may be used to claim an exemption. In 2016, certificates dated before the equivalent month in 2011 cannot be used for the purpose of exemption. In 2017, the cut - off year will be 2012, etc. Example 1: What this means it that if you hold a Non CAS certificate and the date on the certificate is __/08/2011, the last opportunity to exempt the learner for this module would be the August 2016 certification period. Example 2: If you hold a Non CAS certificate and the date on the certificate is __/12/2013, the last opportunity to exempt the learner for this module would be the December 2018 certification period. All key dates must be adhered to when learners are working towards specific certification dates. 5 Year Rule From January 2016, only those awards which are no more than five years old at the time the exemption is been sought, may be used to claim an exemption. Deadlines will apply in respect to this 5 year rule. It may occur that a learner will need to repeat a module or modules.

Procedure to apply for an exemption from a Non CAS module

1. The learner must recognise the difference between a CAS and a Non CAS module(s). All non CAS modules begin with a letter followed by a 5 digit number (e.g. W20008, G20001 or D20165, etc). All CAS modules begin with a 5N or 6N followed by 4 digit number (e.g. 5N0690, 6N1933, etc). Any module beginning with a 5N is a QQI level 5 programme and any module beginning with a 6N is a QQI level 6 programme.

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2. If the learner is unsure of the programme they previously completed is a CAS or non CAS module, they must contact the provider they completed that particular programme with for confirmation.

3. The learner must pay particular attention to the date on the certificate in order to ensure it can be used for the purpose of an exemption.

4. Learners must inform Chevron Training & Recruitment Ltd of the prior completion of a non CAS module(s) by completing an RPL application form.

5. The application form is available from Appendix C. 6. Learners are required to forward the completed application form along with a certified copy

of the certificate(s) through to Chevron Training & Recruitment Ltd. (I.e. copy of certificate must be signed and stamped at local Garda station).

7. The application form and the certificate(s) will be reviewed internally and the outcome is confirmed to the learner by email.

8. Any learner who does not meet the deadlines as per the five year rule on any non CAS module(s) will need to re-sit the module(s) again and may incur a fee.

9. Chevron Training & Recruitment Ltd will set deadlines to have all assessments completed and submitted by for each of the certification periods and if the learner does not meet these deadlines it may delay the certification process.

10. Chevron Training & Recruitment Ltd will not be held responsible for any delay in learners receiving their awards due to deadlines for the use of non CAS modules not being adhered to and subsequently leading to the learning having to re-sit a module or modules.

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Procedure to apply for an exemption from the prior completion of a QQI Award

1. Learners who have prior completion of a QQI module and which is relevant to the major award they are working towards must notify their tutor of the prior completion of the module(s).

2. Learners are required to forward a cover email or letter to their tutor indicating their prior learning, along with a copy of the QQI certificate(s) and final statement of results (if available) through to Chevron Training.

3. The tutor will mark these on the learners file and will contact the learner by email to confirm receipt or if they consider there to be any issues in connection to the certificate(s) received.

Prior Completion of Communications Level 6 module

1. Learners who hold a QQI level 6 communications award is automatically exempt from communications at level 5.

2. Learners are required to fill out an RPL application form. 3. The application form is available from Appendix C. 4. Learners are required to forward the completed application form, along with a certified copy

of the level 6 certificate through to Chevron Training & Recruitment Ltd. 5. The application form and the certificate are reviewed internally and the outcome is confirmed

to the learner by email. 6. Please note, if the certificate is non CAS, the 5 year rule as outlined above applies.

Procedure to apply for an exemption for Communications when learner holds a Degree awarded by a National Awarding Body

1. From January 2016, only those degrees which are no more than five years old at the time exemption is been sought, may be used to claim an exemption.

2. Learners who hold a degree awarded by a National Awarding Body will automatically receive an exemption from level 5 or level 6 communications, as long as the certificate encompass the five year rule.

3. Any learner who holds a foreign qualification must get a recognized translation company to translate, stamp and date the translation. The five year rule will also apply to foreign qualifications.

4. Learners are required to fill out an RPL application form. 5. The application form is available from Appendix C. 6. Learners are required to forward the completed application form, along with a certified copy

of their degree to Chevron Training & Recruitment Ltd. 7. The application form and the certified certificate will be reviewed internally and the outcome

is confirmed to the learner by email.

Procedure to apply for an exemption for a module(s) when learner holds a Degree awarded by a National Awarding Body

1. From January 2016, only those degrees which are no more than five years old at the time exemption is been sought, may be used to claim an exemption.

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2. If a learner holds a non QQI award (i.e. degree in Childcare, Social Studies, Nursing, etc) and the learner feels that they may have covered one or more of the mandatory or elective modules as part of their degree, there may be an opportunity that the learner may be exempt from completing a module(s).

3. Any learner who holds a foreign qualification must get a recognized translation company to translate, stamp and date the translation. The five year rule will also apply to foreign qualifications.

4. Learners are required to fill out an RPL application form. 5. The application form is available from Appendix C. 6. Learners must provide a certified copy of the degree to Chevron Training & Recruitment Ltd

(i.e. copy of certificate must be signed and stamped at local Garda station to confirm it is a true copy).

7. In addition, the learner will also be required to forward a transcript of results for each year. The learner may need to contact the college they completed the degree with to get this information. It is not suffice for the learner to write the modules completed out on a piece of paper, they must be submitted on a formal document from the college.

8. Learners are required to forward the completed application form, transcript of awards for each year, along with a certified copy of their degree to Chevron Training & Recruitment Ltd.

9. On receipt of the requested documents, they are reviewed internally. 10. The reviewer may require the learner to complete a learning outcome document for each

exemption been sought. In this case, the learner will be notified and will be asked to forward the requested document back to Chevron Training within a specific timeframe.

11. This process can take between 6-8 weeks from the date of receipt of the application form and all requested documents.

Please, do not send in an application without all of the requested documentation. The application will become null and void if all is not received and the learner will be notified of same.

Procedure to apply for an exemption for a module(s) when learner has experimental learning

1. An application for RPL based on experimental learning is applied through the means of a structured portfolio.

2. The portfolio will be a collection of information and documents to show evidence of the learning.

3. It is essential that the learner has significant relevant learning from work or life experiences to support the application.

4. It is important that the learner understands that there is a substantial amount of work associated with collecting and collating all the relevant information in putting the portfolio together.

5. This portfolio will be examinable and it will be assessed by internal and external parties. 6. A separate portfolio must be completed for each exemption being sought. 7. No two learners’ portfolio’s submitted for experimental learning will be the same, as each

learner’s background and work/life experience will differ.

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8. A template portfolio will be provided to you in Appendix D. 9. The learner will be required to complete the below whilst creating their portfolio of

experimental learning:

Personal Details and Programme Details

Learner will provide the following details:

• Name • Contact number • Email address • PPS Number • DOB • Title of major award completing • Code of major award completing

Education History The learner will provide all educational history, starting

with the most recent and will be required to supply the following details:

• Institution / College • Programme title • Duration • NFQ Level • Yr of Award

The learner can adapt the provided template if their educational history exceeds the space provided.

Employment History

This section is to include current and past employment (starting with the most recent). The learner will need to provide the following details:

• Employer • Type of employment (i.e. self employed,

employee, etc) • Position Held • Year from and year to • Detailed description of tasks and

responsibilities The learner can adapt the provided template as required.

The next page of the template will need to be copied to match the number of learning outcomes associated to the module. Module Title & Code the learner is applying for an exemption

This will be the precise name and code of the module the learner is applying to be exempt from based on experimental learning.

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Learning Outcome A learning outcome is the knowledge and skills that

learners will have achieved on successful completion of a module. The learning outcomes are available from the module component specification (this can be available on request from your tutor).

Learning Experience

The learner must provide a response to each learning outcome. The learner must provide a clear description and focus on how their work experience matches that of each outcome.

• Begin with a general response • Use one or two specific examples of how you

meet the learning outcome • The answer must reflect the specific subject

area

Evidence The learner must provide verification that the learning really took place. The learner must list all of the evidence to support the application. Documented evidence is also required.

Declaration of Learner The learner must sign to confirm that the information supplied is true and accurate and that they are fully aware that the content is examinable and that they may be called for an interview to discuss the content provided.

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Grading of Major Awards

All major awards will be graded. Chevron Training & Recruitment Ltd is not responsible for how learners overall major awards are graded. The major award is calculated by QBS (certification system) based on the grades of the components which have been used to get that major award. The grade achieved by the learner for each component is Pass, Merit or Distinction. A component can also be achieved by exemption.

For the purpose of calculating the weighted average, a numerical value is applied to each of the grade classifications: Pass (1), Merit (2) and a Distinction (3). For any component gained by exemption a value of 1 is applied i.e.it is treated as if a Pass. The weighted average is calculated by the sum of the products of each component’s credit value and grade value divided by the total value of the award.

The following rules will apply in calculating the weighted average grade: The weighted average will be calculated to two decimal places and then rounded to the nearest whole number, i.e.

• Averages of 1.50 and 2.50 upwards are interpreted as Merit or Distinction respectively • Averages of 1.49 and 2.49 downwards are interpreted as Pass or Merit respectively.

The whole number is then translated back to the appropriate grade for the award, i.e. 1 = Pass, 2 = Merit, 3 = Distinction. Please see worked examples below:

Grading of Major Award – Worked Examples

6M2007 Early Childhood Care & Education Level 6 Major Credit Value 120

Component Title Value Grade Grade Value

Credit Value X Grade Value

6N1942 Child Development 15 P 1 15 6N1944 Early Childhood Curriculum 15 P 1 15 6N1945 Childhood Social Legal & Health Studies 15 M 2 30 6N1946 Work Experience 15 E 1 15 6N1950 Communications 15 P 1 15 6N2023 Child Psychology 15 P 1 15 6N1933 Early Learning Environment 15 P 1 15 6N1935 Early Childhood Literacy & Numeracy 15 P 1 15 120 150

Weighted total 150 Award credit value 120 Answer to 2 decimal places 1.13 Rounded to nearest whole number 1 Award Grade Pass

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Component Title Value Grade Grade

Value Credit Value X Grade Value

6N1942 Child Development 15 D 3 45 6N1944 Early Childhood Curriculum 15 D 3 45 6N1945 Childhood Social Legal & Health Studies 15 M 2 30 6N1946 Work Experience 15 E 1 15 6N1950 Communications 15 E 1 15 6N2023 Child Psychology 15 D 3 45 6N1933 Early Learning Environment 15 D 3 45 6N1935 Early Childhood Literacy & Numeracy 15 P 1 15 120 255

Weighted total 255 Award credit value 120 Answer to 2 decimal places 2.13 Rounded to nearest whole number 2 Award Grade Merit

Component Title Value Grade Grade Value

Credit Value X Grade Value

6N1942 Child Development 15 D 3 45 6N1944 Early Childhood Curriculum 15 D 3 45 6N1945 Childhood Social Legal & Health Studies 15 D 3 45 6N1946 Work Experience 15 D 3 45 6N1950 Communications 15 E 1 15 6N2023 Child Psychology 15 D 3 45 6N1933 Early Learning Environment 15 D 3 45 6N1935 Early Childhood Literacy & Numeracy 15 M 2 30 120 315

Weighted total 315 Award credit value 120 Answer to 2 decimal places 2.63 Rounded to nearest whole number 3 Award Grade Distinction

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Work Placement Policy

As part of the QQI Level 5 and 6 programmes, learners are required to take part in work placement. This work placement is to be undertaken in a recognised facility in the learner’s vocational area. Chevron Training & Recruitment Ltd accepts no responsibility for obtaining work placement for any learner. It is the responsibility of each learner to source their own work placement. Work Experience must be completed in the Republic of Ireland. A list of appropriate work placement places has been provided below: Childcare:

• Primary Schools – with junior classes • HSE registered Private and Community Full Day Care, Part Time or Sessional Services.

Childcare – Special Needs Assisting modules

• Primary Schools • HSE registered Private and Community Full Day Care, Part Time or Sessional Services.

(There must be children enrolled in these services with additional needs) Childcare – Montessori Modules

• HSE registered Private and Community Full Day Care, Part Time or Sessional Services who follow the Montessori Curriculum.

Healthcare:

• HSE registered Private or Public Nursing Homes: • HSE registered Private or Public Hospitals • Home Care Providers – compliant with HIQA regulations • Day Care Centres - compliant with HIQA regulations • Residential Care Centres - compliant with HIQA regulations

For those learners undertaking a full major award, a minimum 150 hours of work placement is required to be undertaken. Learners who are undertaking component/minor awards are required to complete a minimum of 20 hours of work placement per module. Chevron Training & Recruitment Ltd may conduct spot checks in relation to work placement.

Whilst on work experience, the learner will be required to provide their supervisor with the following documents (all are available for download on the online training platform):

1. Supervisors Suitability Report 2. Roles and responsibilities of relevant stakeholders 3. Module requirements while on work placement 4. Supervisors Reports and progress meetings

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Work Placement Progress Meetings

Learners are required to have progress meetings with their supervisor whilst on work experience. Please see guidelines below:

• Major award: Learners who are completing a major award must complete 3 progress meetings over the course of their placement.

• Advanced entry: Learners who are completing one or more components must complete 2 progress meetings over the course of their placement.

• Multi organisation placement: Learners who are completing placement in more than one location must complete 2 progress meetings in each location over the course of their placement.

Roles and responsibilities of the learner whilst on work placement

The roles and responsibilities of the learner while on placement include but are not limited to:

1. Obtain Garda Vetting, this is a requirement when working with vulnerable adults and children. 2. Sourcing work placement in line with prescribed list of organisations. 3. Providing tutor with:

o Name of host organisation o Contact details of host organisation o Start date of placement o Expected duration – i.e. 2 weeks block or 3hrs per week etc.

4. Obtaining any other mandatory training that is not provided by Chevron Training, which may be required by the host organisation e.g.: manual handling, CPR, sharps awareness etc.

5. Ensure that they have been provided with a supervisor and that the form has been returned. 6. Ensure that they adhere to all policies and procedures of host organisation. 7. Ensure that attendance, punctuality, dress code, etc are adhered to. 8. Ensure that they attend progress meetings with their supervisor – it is the student’s

responsibility to ensure that these meetings take place. 9. Ensure that they get all relevant documentation signed and all skills witnessed while they are

on work placement. 10. Actively seeking out opportunities for learning while on work placement.

The learner is ultimately responsible for all actions while on placement. If for any reason you feel uncomfortable/unable/ not confident/competent to complete the tasks allocated please seek guidance from supervisor, other senior staff member or tutor.

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Manual Handling (Healthcare Programme)

Learners completing the Healthcare programme will be required to hold a valid Manual Handling certificate. Chevron Training & Recruitment Ltd does not offer a Manual Handling course, nor is it part our programme. It is the learner’s responsibility to ensure they have completed this course and that the certificate is valid. Manual Handling is not just required for work placement purposes, it is a requirement that you will need for when you commence work in the Healthcare industry.

Guildelines for Completing the Vetting Application Form

Chevron Training & Recruitment Ltd can only sign off on Vetting Application forms that they have issued. If we receive a Vetting Application Form issued by a different organization, the learner will be notified by email and asked to fill out a form by Chevron Training & Recruitment Ltd. Please read the following guidelines before completing the form. Miscellaneous

• The form must be completed in in full using BLOCK CAPITALS and writing must be clear and legible.

• The form should completed in ball point pen. • Vetting Application forms are available for download on the online training platform. • Photocopies will not be accepted. • All applicants will be required to provide documents to validate their identity, i.e. copy of

passport or drivers licence. • If the applicant is under 18 years of age, a completed NVB 3 – Parent / Gaurdian Consent Form

will also be required. Section 1: Personal Details

• Insert details for each field, allowing one block letter per box. • For Date of Birth field, allow one digit per box. • For Gender field, please tick the appropriate box. • Please provide changes of names, if any, from birth i.e. name change due to marriage, deed

poll, adoption. • For Place of Birth, please state County /State of birth as this is a mandatory field. • Please state Country of Birth as this is a mandatory field. • Please state your Passport Number where applicable. • Please state your Mother’s Maiden Name as stated on your birth certificate. • Any fields not applicable to the applicant should be marked “N/A”.

Section 2: Addresses

• Please enter all your previous addresses in chronological order. • The address fields should be ccompleted in full, including Eircode/Postcode. No

abbreviations. • Insure that all years from birth to present are included.

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• Allow one letter per box and an empty box between words. • For the “Years From” and “Years To”, please specify the year only. • It is permitted to have more than one address in any given year.

Section 3: Self Disclosed Criminal Record

• Criminal record means a record of the person’s convictions whether within or outside the state for any criminal offence together with any ancillary or consequential orders made pursuant to the convictions concerned or a record of any prosecutions pending against the person whether within or outside the state for any criminal offences or both.

• A person shall not be obliged to provide details of any convictions to which Section 14A of the National Vetting Bureau (Children with Vulnerable Persons) Acts 2012 to 2016 applies.

Section 4: Liaison Person

• This section is not to be filled out by the applicant. This section will be completed by the Liaison Person in Chevron Training & Recruitment Ltd.

Section 5: Declaration of Consent

• The applicant must confirm their understanding and acceptance of the statement by ticking the appropriate box where indicated. The date must be the present date of signing.

Section 6: Additional Addresses

• See guidelines for Section 2 Addresses.

Work Placement Insurance

1. There is an insurance letter available from download on the online training platform. 2. The existing insurance policies of the healthcare/childcare venue will cover the learner during

the period of their work placement. 3. In combination, our policy will cover the learner as per the attached letter on the online

training platform.

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Assignment Submission Policy

1. All learners are required to post all completed assignments to Chevron Training & Recruitment

Ltd, Anne Street, Wexford Town, Co. Wexford. 2. On receipt of assignments by Chevron Training & Recruitment Ltd, an acknowledgement email

will be sent to the learner to confirm receipt. 3. An expected timeframe of when results will be available will also be issued on this email. 4. Chevron Training & Recruitment Ltd will not accept any responsibility for any assignments lost

in the post or for any damage caused to assignments, USB’s, disks, etc. 5. All learners must retain a copy of all course work submitted for their own personnel use; and

if in the event of being requested for an additional copy by Chevron Training & Recruitment Ltd, for whatever reason, the learner will have a copy.

6. Chevron Training & Recruitment Ltd will not accept handwritten assignments. 7. It is the responsibility of the learner to ensure that they submit assignments in full. This

includes all sections of assignments, recordings, posters etc. Tutors will not follow up with learners for the remaining items of assessments.

8. All assignments must be submitted to Chevron Training & Recruitment Ltd in the requested format. Cover page to include:

• Name of module • Title of assessment • Word Count • Learner Name • Learner Phone Number • Date of Submission • Tutor’s Name • Signed and Date

Included in assignment:

• Table of Contents • Introduction • Body of Assignment • Conclusion / recommendations • Bibliography

Also to be included:

• Authorship Statement • Copy of assessment brief

All assignments should be presented as follows:

• Times New Roman/Arial/Calibri type face • Font size 11/12 • One and half line spacing

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• Adequate paragraphs • Adequate grammar • Spell checked • Academically written • Numbered pages • Learner Name to be displayed in the “footer” of each page. • A copy of the brief must be presented. • Do not submit assignment in large folders or individual plastic pockets. • Staple the pages (in top left hand corner) together for submission

Procedure for Submitting Assessments 1. All assessments must be submitted to Chevron Training & Recruitment Ltd in the requested

format. 2. Please do not submit in plastic pockets or folders, please staple each assignment in the left

hand corner. 3. All assessments must be posted to Chevron Training & Recruitment Ltd, Anne Street, Wexford

Town, Co. Wexford. 4. Chevron Training & Recruitment will not accept emailed assessments. 5. A copy of the brief must also be submitted with each submission. 6. A declaration of authorship must also be submitted for each piece of work submitted. 7. On receipt of the assessments by Chevron Training & Recruitment Ltd, the learner will be

notified by email. 8. If the learner does not receive a confirmation of receipt email, the onus is on the learner to

follow this up with Chevron Training & Recruitment Ltd.

Declaration of Authorship

1. All course work submitted must include an authorship statement for each piece of work

submitted (i.e. assignment, project, skills demonstration, etc.). 2. If this is not received for each assessment, unfortunately the submitted work will not be

accepted.

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Return of Coursework Policy

Chevron Training & Recruitment Ltd does not return course assignments, portfolios, examination scripts, disks, USB’s, to learners post course. It is the responsibility of the learner to keep a copy of all work submitted to Chevron Training & Recruitment. After certification and the the appeals process, all assessments are disposed of in a secure manner.

Reviewing Assignments Prior to Submission

1. Chevron Training & Recruitment Ltd will accept one draft of no more than 500 words of a

section chosen by the learner for review. 2. If there is more than the specified amount submitted, only the first 500 words will be

reviewed. 3. Feedback from a review can take up to two weeks and this will be communicated to the

learner via email. 4. The feedback provided on a review will be based solely on the content, it will not be proofread

or the feedback will not identify any grammar issues, etc. 5. The review must be attached to an email in a word document. No other format will be

reviewed. 6. Reviews are not indicative of learner’s final mark.

Booking and Cancelling In-house Exams Policy

1. Chevron Training & Recruitment Ltd will advertise all in-house examination dates on the

online training platform. 2. Learners are required to email their preferred date and location to the email address

provided. 3. All examination dates are subject to availability. 4. There is no additional charge for in-house examinations, however, if a learner has booked an

examination and at the learners request cancels or reschedules, there is a €30 administration fee.

5. The learner will be notified one or two weeks prior to the examination date, all examination details (i.e. venue, time).

6. If a learner wishes to cancel an in-house examination day, the learner is required to forward an email to the email address with whom the booking was made with at least 3 working dates prior to the scheduled examination date.

7. Chevron Training & Recruitment Ltd will accept extenuating circumstances for a learner having to cancel an examination, please see below: • Recent bereavement of a close family member or friend • Severe accident • Medical condition • Other, please contact Chevron Training & Recruitment Ltd

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8. The €30 administration fee must be paid prior to learner rescheduling an examination.

Examination Guidelines

The assessment of participants and the integrity of our examination process are of great importance to Chevron Training & Recruitment Ltd. All learners must abide by the following guidelines.

1. Learners must carefully note the date, time and location for all written examinations. 2. Mobile phones must be switched off before the exam. 3. Please ensure you have the correct exam paper before you commence, if not; please notify

the invigilator straight away. 4. Please read all instructions on the examination carefully. 5. Learners shall not have in their possession or bring the following into the exam:

o Communication devises o Dictionaries, o Books, notes or paper – all paper will be provided o Pencil cases

6. During the exam, learners must not communicate with or attempt to communicate with any other candidate.

7. No learner shall aid, attempt to aid, pass or receive materials to or from another learner, or obtain / attempt to obtain assistance from another.

8. A learner whose behaviour is disruptive and who persists in such a behaviour following a warning shall be expelled by the invigilator from the exam. In such circumstance, all material issued to the learner shall be retained by the invigilator.

9. Retention of any unauthorized material shall be taken as constituting evidence of infringement of the regulations, and shall be reported by the invigilator to Chevron Training, where appropriate disciplinary action shall be taken.

10. A participant who leaves the exam during any period of the exam without the permission of the invigilator shall not be re-admitted during that exam. The invigilator shall record any such event.

11. At the conclusion of the exam, learners should stop writing immediately and give all answer materials to the examiner.

Issuing of Results

1. All results are emailed to learners. 2. Learners will firstly be issued with preliminary results. 3. Partial results are not sent to learners but can be emailed to learners on request. 4. There are 5 stages that results must go through before a final result is issued. 5. Results are issued to learners 6-8 weeks after assessment submission. 6. Results must go through a 5 stage process before results are finalised. Please see the process

below:

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Results Process

Stage 1: Preliminary Results issued (via email)

Stage 2: Internal Verification

Stage 3: External Authentication

Stage 4: Results Approval Process

Stage 5: A Provisional Result is sent to each learner (via email)

Stage 6: Final statement of results issued to learner (via email) with the option to appeal and will include details on how to appeal a result if you wish. A learner can only appeal a final result.

(Please note, this preliminary grade may be subject to change during stage 2, 3 and 4)

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Feedback to Learners

1. Chevron Training & Recruitment Ltd is committed to providing timely and constructive feedback to learners.

2. Feedback is provided to learners on a module by module basis. 3. This feedback is communicated to the learner by email whilst issuing of results.

Learner Appeal of Assessment Results (Final)

An Appeals Process will enable the learner to appeal:

• The assessment process, if they perceive there to be any irregularities/inequality in its implementation

• The assessment result

Chevron Training & Recruitment Ltd will ensure the following:

1. Information will be given to all Learners on the Appeals Process, including procedures and deadlines for submitting an appeal – A minimum of 14 days will be allowed for learners to lodge an appeal.

2. A learner must lodge their appeal in writing directly to Chevron Training & Recruitment Ltd. A fee of €50 will apply per appeal and will be returned to the learner if the outcome of the appeal is successful.

3. Only evidence that has previously been presented by the learner, and has been retained in Chevron Training & Recruitment Ltd following the initial assessment can be considered as part of an appeal. No new evidence can be submitted.

4. All assessment evidence as required by the component specification / validated programme module must be available for the appeal. Any evidence not available will be assumed not to have been completed or submitted.

5. Chevron Training & Recruitment Ltd will process the appeal within a reasonable timeframe and will ensure that the appeal assessor is not the original assessor.

6. Chevron Training & Recruitment Ltd will inform the learner of the outcome of the appeal within a reasonable timeframe.

7. Following the completion of the Appeals Process, QQI will be informed by Chevron Training & Recruitment Ltd of any successful appeals (changes in the assessment grades awarded). QQI will make any required amendments to grades on the QQI Business System (QBS) & will re-issue a certificate for the learner.

Issuing Certificates to Learners

1. Chevron Training & Recruitment Ltd will post all certificates out to learners.

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2. It is the responsibility of the learner to ensure that Chevron Training & Recruitment Ltd hold their most recent and up to-date address. The leaner is required to email their tutor or admin at Chevron Training confirming their new address, along with updating their address on the online training platform.

3. Certificates will only be posted to learners who have their account paid in full, if an account is not up to-date, the certificate will be withheld until such a time the account is paid in full.

Medical Card & Social Welfare Recipients

Chevron Training & Recruitment Ltd will accept waivers in respect of further education and training awards towards certification fees to social welfare recipients and/or medical card holders. Chevron Training & Recruitment Ltd has the following procedures in place to verify that a learner satisfies the exemption criteria. Holder of medical cards

• Medical card must be valid at the time the learner is being entered for certification. • Chevron Training & Recruitment Ltd must have a copy of the medical card on file. • On registering, learners are required to forward a cover letter, along with a copy of their

medical card to their tutor indicating that they are submitting their medical card for exemption on certification fees purposes.

• If a learner submitted a medical card on registering and during the duration of the course the medical card becomes invalid and the learner receives a new medical card, the onus is on the learner to provide Chevron Training with the new card prior to certification.

• If a learner submits a medical card and they have already been submitted for certification, no waiver of certification fees will be granted.

Social welfare recipients

• The learner must be in receipt of social welfare at the time they are being entered for certification.

• On completion of the learner’s last module, the learner must obtain a letter from their local DSP office to confirm that are in fact a recipient of social welfare. This letter must be received a minimum of one month prior to being entered for certification.

• If a learner has submitted a letter to Chevron Training, and in the meantime, the learner sources employment, the onus is on the learner to inform Chevron Training.

• If a learner submits a letter from the DSP to confirm they are a recipient of social welfare and they have already been submitted for certification, no waiver of certification fees will be granted.

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Awards Policy

A single module award Certification of a single module (minor award) is only available upon successful completion of the module. Multi module award Certification of a multiple module registration (for example, 3 minor awards) is issued upon successful completion of all modules registered for. If a learner does not wish to continue with their studies, learners will be certified for any modules which they have successfully completed prior to exiting the programme. Major award Certification of a major award is issued upon successful completion of all modules. If a learner does not wish to continue with their studies, learners will be certified for any modules which they have successfully completed prior to exiting the programme. Exiting a programme If a learner decides to exit a programme at any stage, they must request and complete an Early Leaver Form. Requests for Early Leaver Forms can made by emailing shelley@chevrontraining.ie

Plagiarism Policy

Chevron Training & Recruitment Ltd will tolerate no form of plagiarism. Plagiarism is defined as: ‘the practice of taking someone else’s work or ideas and passing them off as one’s own’ (http://www.oxforddictionaries.com). Therefore, it may be applied to both materials used within coursework assignments and also the production of the work itself; for example, a friend or relative writing up a paper on behalf of the student. Examples of plagiarism may include: (i) copying and pasting text from the internet, or (ii) copying wording from a book or other text without giving due credit to the author(s). Copying may also result in a breach of copyright. It is recognised that the widespread use of the internet and the emergence of a digital generation of learners who are used to sharing online content may lead to inadvertent copying. However, this still constitutes plagiarism and the generally accepted view is that ignorance of the rules is no excuse. Therefore, learners need to be made aware of the risks involved in using the web for research and how to manage these risks appropriately. Academic dishonesty is defined as any act that enhances a student’s grade unethically and unfairly. Examples include (but are not limited to):

(i) cheating - copying another student’s work or allowing one’s own work to be copied; (ii) recycling - submitting one’s own work which has previously been submitted and graded

for an earlier course; (iii) fabrication – ‘making things up’ such as inventing sources, quotes, situations, etc.;

mailto:shelley@chevrontraining.iehttp://www.oxforddictionaries.com/

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(iv) unauthorised collaboration - it is assumed that all work submitted for marking is the student’s own work;

plagiarism (as defined above) - coursework is expected to be original work done specifically by the student for that course with proper referencing and attribution (see below) of all relevant information gathered from published