Welcome to eGovernanceAcademy !

Arvo Ott, Executive Director, Chairman of the Management BoardeGovernance AcademyESTONIA

eGA

• An independent and mission-based: non-profit,

non-governmental, non-academic.

• Jointly brought into existence by UNDP, Open

Society Institute and Estonian Government.

Compentencies

• Central & local e-government

• E-democracy & e-participation

• Interoperability, open data

• Cyber security

• E-identity

• Change management

Technical solutions

OrganizationLegal

framework

eGA’s reach

130+ countries, 200+ organisations5500+ participants in training events

Current projects

Ukraine

Benin

Malaysia

Guyana

Turkey

National Cyber Security Index

Estonia

Australia

Georgia

Moldova

Armenia

Azerbaijan

Belarus

Kyrgyzstan

Fiji

Kiribati

Papua New Guinea

Samoa

Tonga

Vanuatu

Solomon Islands

Organisation

• Governance efficiency

and transparency

• Economic

competitiveness

• e-Way of life

Economic Effect

Using the digital

signature effectively

we save 1 working

week per year

2 % of GDP

FEW EXAMPLES:

Balanced e-Governance =

Combination of electronic services and

participatory services

e- GOVERNMENTe-Services

e-DEMOCRACY

e-Participation

Example: Parental benefit

2004 -Interoperability of 5 information systems from 5 government institutions

Example

Parental Benefit

Citizen • Submits applications online• Doesn’t have to give data,

which is already known to IS

Civil Servant • No need to check data in

different DBs• No need to revise documents

Takeup takes time

Tax declaration online

i-voting in

Estonia

i-Voting

Statistics(number of voters)

0

50000

100000

150000

200000

250000

300000

2005LG

2007NP

2009EP

2009LG

2011NP

2013LG

2014EP

2015NP

2017LG

2019NP

LG – Local Government Election NP – National Parliament Election EP – European Parliament Election

e-Government Policy / Strategy

Technical architecture

project

Legal frameworkprocess

Fiscal frameworkprocess Organization

process

e-Government Policy / Strategy

Principles

• Citizen (customer) orientation – “ONCE ONLY” concept

• Leading role for the private sector

• Efficient and transparent public sector

• Protection of personal data

• Measures against digital divide (ID-cards example…)

• Protection of national culture, language, traditions

• Neutrality concerning technological platforms

Central coordination unit:• Collecting and analysing

government ICT systems

• Development and approval of legal acts

• eGov budget planning

• Strategies, action plans

• Cooperation with CIOs

• International cooperation

Organisation

Central coordination and IOF management –

Different roles

eGovernment Central Coordination Unit:

eGov and Information Society strategy planning and monitoring.

• Collecting and analyzing ICT systems in government

• eGov budget planning with Ministry of Finances and donors

• Developing and giving approvals for legal acts related to eGov

• Preparing eGov strategies and action plans

• Monitoring Action Plan development

• Cooperating with CIOs. Trainings for CIOs.

• Planning and coordinating international cooperation on eGov.

Central coordination and IOF management –

different roleseGovernment Central Implementing Body:

Implementation of eGov interoperability platform.

• Data exchange layer and monitoring

• Portal

• IOP management system - metadata

• Infrastructure

• Network

• eID

• CA

• Mobile and payment gateway

• Cloud

Legal framework

• Technology can not be

regulated but relations

between people,

organizations...rights and

responsibilities

• Regulate as minimal as

possible. Use existing

legal framework and

make needed

amendments

Legislation

• Databases Act (1997/ 2006)

• Public Information Act (2001)

• Digital Signatures Act (2000)

• Personal Data Protection Act (1996)

• New EU regulation about personal data

protection (GDPR) and spatial data

Population management

Sou

rce

:htt

p:/

/ww

w.c

rvs-

dgb

.org

/en

/

System Architecture

X-Road Population Register

Adapter Server

Security Server

HealthInsurance Register

Adapter Server

Security Server

Vehicle Register

Adapter Server

Security Server

Energy

Adapter Server

Security Server

Telecom

Adapter Server

Security Server

Banks

Adapter Server

Security Server

X - GIS

Adapter Server

Security Server

Document Exchange

Centre

Adapter Server

Security Server

e-IDCitizen view

Enterpriser view

Public servant

view

PORTALSe-Health, e-Police, e-Tax Board,

e-School, m-Parking, etc. Admin

System of State

Information System

Adapter Server

Security ServerSecurity Server

TRUST SERVICES

CertificationOCSP

Timestamping

Central Server 2

Help Desk

Central Monitoring

Central Server 1

Security Server

Internet Network

Digital ID

M- ID

• No duplicated

databases

• Clear data ownership

• Customer orientation

• Personal data

protection

Catalogue of interoperabilty solutions

600 information system descriptions

2500 service descriptions40,000 data objects650 code listsover 900 organisational entities1400 contact personshttps://www.ria.ee/x-tee/fact/#eng

X-ROAD in Faroe lslands: HELDIN

X-ROAD in Kyrgyzstan: TYNDUK

Ukraine: TREMBITA

Greenland: PITU

Some international lessons

• Main challenge is in organization and planning, not the money or technology

• All knowledge should be in the country – can be supported by international experiences

• Local ICT business should be supported by Government. eGov is not academic issue

• Too strong focus on technology and project based actions

• Finance model is not motivating citizens

• eGov methodology might be transferable... not SW or HW

• Impact can be seen in 3-6 years – politicians are not motivated

• Driving forces are unclear• In Estonia, banks and business sector were driving force

Thank You

e-Governance Academy

Rotermanni 8

Tallinn

Estonia

www.ega.ee

arvo.ott@ega.ee