• Welcome to ElderCARE Technologies Customer Relationship Management

Product Overview

• Thank you for visiting our site! For more information about ElderCARE Technologies CRM solution please contact us at info@eldercaretech.com

• About us• Our team has over 100 years combined software

development experience in the senior care/living industry and differentiates itself by providing simple but effective enterprise applications, reporting solutions, and business intelligence frameworks that create value for our customers by providing insight into customer driven needs and market driven demands.

ElderCARE Technologies

• Our Solution

• The slides that follow outline the business case for organizations to adopt ElderCARE Technologies Customer Relationship Management (CRM) solution and why CRM technology is an important tool in supporting a customer centric strategy.

• We give you a glimpse of our product roadmap and provide a sample of our CRM Report Analytics tool which empowers users to access and analyze their customer activity and results.

ElderCARE Technologies

– Michael Hutton, President• Former CIO/SVP, Harborside Healthcare Corporation• 25 Years industry experience in Healthcare Information

Technology, Operations, and Accounting• MBA Boston University; Bachelor of Science Health

Services/Accounting, Second Bachelor of Science Information Technology, University of Massachusetts

– James Leary, Chief Technology Officer• 20 years senior care enterprise software development• Director of Development, Genesis Business Systems• Bachelor of Science Systems Engineering,

Instrumentation, and Computation Science, Providence College, Providence RI

ElderCARE Technologies Leadership

CRM Value Creation

• Integration to Mission Critical Applications– Minimize the “moving parts” reduces redundant effort– Using HL-7 messaging

• Optimization of Human Capital and Assets– Promote customer data as an organizational Asset– Increase accuracy and availability of customer information– Minimize information silos that create inefficient

processes– Graphical User Interface optimizes the user experience

The Business Case: Adoption of CRM

• Organizational trend – To utilize Information Systems to help manage customer

relationships by collecting, storing, and analyzing data

• Customer shift– Paradigm: Lifestyle choice vs. need driven– Senior living options: Fierce competition for customers

– Threat of Entry, Substitution

• Return on Investment– Business Intelligence and analytics as a critical component

in system design and capability driving ROI

CRM Report Analytics

ElderCARE CRM Report Analytics Built on Microsoft Reporting Services and lets you get at the

information you want and in the format you want it!

ElderCARE

Industry CRM Solutions

• Industry-specific CRM solutions…–Meet needs “out of the box” allowing focus on higher-value

creating activities–Reduce customization and implementation costs–Significantly reduce time to implement and realize value–Lower Total Cost of Ownership

• CRM companies with industry experience…–Add customer value by applying best practices and

benchmarks gleaned from past industry experience

CRM Technology Summary

• CRM Strategy– Insight into Customer Needs and Market Forces– Sustainable organizational commitment

• CRM Strategy and CRM Technology– Aligned with organizational strategies– Addresses persistent business needs– Include technology to manage customer relationships

• CRM Technology Supports– Customer Interaction and Social Networking

ElderCARE Technologies Product Roadmap

• ElderCARE Technologies product framework is designed to address touch points related to customer acquisition, satisfaction, development, and analysis.

ElderCARE Technologies

Thank you for viewing the show! We hope you enjoyed this brief summary of who we are and our current and future products that ElderCARE Technologies will offer.

For more information please give us a call or email us at info@eldercaretech.com for more information.

ElderCARE Technologies20 Hampden Drive

South Easton, MA 02375 508-238-6629