febi bilstein is a global, market leading manufacturer and supplier of car and truckspare parts to the independent aftermarket. Increase the success of your business– with our tried and tested Factor 10 formula.

The whole is more than the sum of itsparts. Allow this “MORE” to be the foun-dation of your success. Everyday, wecreate essential added value for our customers.

Our capital: The team concept

Our capital is more than cutting-edgemachinery. The optimum use of the“team” as a resource is our open com-pany secret. The better our processesare coordinated with the wholesaler, themore effective and cost-efficient we cansupply you.

Added value must be transparent. That’swhy you will find the most importantfactors for our success contained withinthis brochure.

Our focus: The perfect range in OE quality

Make the most of new products as soonas they are available on the market: As atrendsetter, febi’s standard is always tobe the first company in the independentaftermarket to add new products to itsrange as soon as they are launched bythe vehicle manufacturer: We focus onthe optimum market supply.

Our work is characterised by premiumquality, speediness and trendsetting –we continue to prove this on a dailybasis.

You can benefit from our 10 factors ofsuccess: Right from your very first order.

Welcome to febi bilstein.

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febi bilstein compact:

• Founded: 1844

• Owner-managed

• Employees: 900

• Group turnover: > 250 m €

• In-house production: > 35 m €

1 febi bilstein, head office

Factor 1 The organisation

We provide solutions.

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Benefit from the know-how and service orientation of an owner-managed andindependent market leading Germancompany.

As a strong wholesaler and workshoppartner we are clearly committed to theindependent spare parts market. Wemake you stronger: Put your trust in febibilstein’s comprehensive support – frommarket potential analysis and develop-ment of marketing strategies, to training,marketing activities, advice on stock keeping and provision of technical infor-mation.

From product supplier to ideas provider

febi bilstein has been active on the mar-ket for more than 160 years. We analyseour customers’ potential and competitionand consequently supply total solutionsrather than just products.

In addition to spare parts for most truckand bus types we supply a comprehen-sive range of parts for trailers and semi-trailers as well as the well-establishedfebi plus range. Our customers appre-

ciate not only the depth of our productrange and the high quality of our products, but the tried and tested febibilstein added value.

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febi bilstein is a leading manufacturer and supplier of car and truck spare parts to theindependent aftermarket.

Quality for the independent spare parts market.

1 febi bilstein, head office in Ennepetal

febi’s value system

• Secure margins for wholesale and workshops

• Repair solutions for workshops

• Efficient logistics

• Tested original manufacturer quality

• Sales support through strong branding

• Extensive service

• Fast warranty process

“Made in Germany” for us means bothhigh quality standards and commitment.As we have continuously developed ourrange, we have also considerably in-creased the proportion of in-house production parts and constantly investedin high-tech production technologies. febihas been machining metal parts since1844 and is therefore highly experiencedin this area. This combination of know-how and precision technology lends itselfto the development of every mass-produced product and enables theproduction of even the most demandingparts.

Value Creation

febi is a “one-stop-shop” for a completerange of high-precision production ser-vices. Our production processes covernearly the whole production spectrum:From tool-making and machining, to hardening and in-house quality assuranceand testing.

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Committed to providing first class products.

febi bilstein manufactures top-of-the-range car and truck spare parts to the highestquality levels.

Tested febi quality

• Made in Germany

• Cutting-edge machinery

• Wide production range

• 80% skilled worker quota

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As a manufacturer we recognise the needto maintain the highest quality standardsat every step of the production process.

Manufacturer competence at all levels

You can put your trust in febi bilstein’smanufacturing competence: By transfer-ring know-how from the manufacturingprocess to the purchasing process, weapply the same high quality criteria toboth partner production and in-houseproduction.

Meeting the demand for spare parts

in OEM quality.

1 Product range examples

2 Hardening process

3 Computer aided manufacturing

4 Rocker arms

Factor 2 The manufacturer

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With quality, speed and trendsetting at itsforefront, febi bilstein is the deciding im-petus for you and your market, whereveryou are in the world. As a premium brand,we are committed to our customers’requirements – day in, day out.

A comprehensive range for wholesalers and workshops

We not only support you with a com-prehensive range, but also with a strongbrand. Acting on the maxim “think globally – act locally”, febi efficiently usesthe instruments of strategic brand mana-gement worldwide. We are constantlyengaging in two-way communicationwith wholesalers and workshops, en-abling us to provide tailored solutions forour customers.

Our internationally renowned brand rep-resents quality, reliability, swift deliveryand value for money. This is why partnersacross the world put their trust in the febibrand.

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1 Quality from

Germany

2 Steering parts

3 Distinctive febi

packaging

4 High brand recognition

A good sign.

febi bilstein stands for products which meet the highest production quality and fitting precision requirements.

Factor 3 The brand febi

febi – a strong brand:

• International premium brand

• Top quality

• Guaranteed deliveries

• Trendsetting

• Value for money

• Renowned and popular brand

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3

You have got the right to a strong brand.

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You have the choice: Our extensive product range includes more than 20,000 different spare parts to fit a vast range of cars and trucks.

febi offers a complete range of spareparts: steering and suspension, engine,braking, chassis, wheel fastenings, aswell as electric and pneumatic parts – noother supplier offers a wider range in theindependent aftermarket.

More than 40 product line and vehicletype catalogues, published in more than20 languages, ensure that you find thepart you are looking for quickly and easily.A clear layout enables you to identify apart within seconds by searching eitherby vehicle manufacturer or product line.

Everything for car and truck

In many areas febi offers a unique prod-uct range: Our catalogues are optimisedto facilitate the quick identification of parts.

In addition, we provide valuable fittinginformation, tailored repair kits and showat a glance, what the workshop shouldreplace in a repair. We support our partners by giving them more than justparts.

Everything at a glance.

Factor 4 The range

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We see this as an important service factorin supporting our partners.

You can optimise and complete yourrange with febi plus: Our product line,which has specifically been developedfor the wholesale, includes additionalhigh-margin quality parts, which are oftenassumed to be “dealer only”.

You can use this popular range and theincreasing demand of febi plus productsto increase your margin significantly.

Smart solutions for your success.

1 Comprehensive range of catalogues

2 Engine timing

3 Detailed view

The range at a glance:

• More than 20,000 different spare parts

• Competent for car and truck

• Line and type catalogues in more than 20 different languages

• febi plus

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As one of the largestdata suppliers to TecDoc,our complete range is

available to the market in one structuredelectronic catalogue. Data validity is consequently our top priority.

Reliable and updated daily

You can rely on a maximum of accuracy:100% of all product links are checkedand updated daily. Using our specificallydeveloped information system PISA, wecollate all information regarding vehicledetails, application and parts. This onecentral system feeds all external datasources.

Furthermore, you will benefit from thefaultless identification of every part: Byour graphic parts identification in theform of composite pictures, and also bythe additional interface to engine links.

As an additional service, we are happy tocreate individual product catalogues tailored to your needs – digital, online orprinted: To help increase your stock turn.

Factor 5 Parts identification

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1 Car and truck catalogues

2 Parts identification using febi CD

3 febi CD: Parts identification

with composite picture

4 Online catalogue

Market leading system.

“Parts need identifying before they can be sold.” A simple and effective principlethat has led febi bilstein to be at the forefront in our market in terms of data accuracy and integrity for the identification of spare parts.

Systematic/logical parts identification:

• All links 100% checked and validated

• Daily database updates

• Composite pictures

• Engine code search

• Individual result lists

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Easy parts identification.

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Save cash and improve your return oncapital by relying on our high perfor-mance logistics when planning stocklevels. Our modern, computer-controlledhigh-rack warehouse stocks more than100 million parts at all times – ready to bedelivered around the world.

Take advantage of the febi system: Weguarantee optimum stock profiles, shortlead times as well as the necessary buffer stock. We ensure high availabilityof parts, market leading delivery timesand the ability to dispatch even largestock orders within one day.

Optimise your logistics: Particularly intimes of intense competition, logisticsplays a crucial role in adding value.

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Minimise waiting time: All orders that febi bilstein receives are with you in no time –thanks to prompt processing and cutting-edge IT-based warehouse logistics.

Just-in-time delivery.

febi logistics at a glance:

• Storage space: 48,000 sqm

• Pallet locations: 66,000

• Bin locations: 132,000

• Picks per day: 70,000 (designed for a maximum of 180,000)

• Warehouse volume: 291,000 cu m

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We are happy to develop individual so-lutions, which will be tailored exactly to therequirements of your company.

1 Goods in transit

2 Central warehouse

3 Automated high rack warehouse

4 Customer-tailored logistics

Save time and money.

Thanks to the most modern logistics concept.

Factor 6 Logistics

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Your advantages at a glance

• Reduce stocking costs

• High availability

• Prompt order processing

• Just-in-time delivery

• Optimum value creation chain

For us, quality means one hundred per-cent precision. This applies to in-houseproduction as well as to the selection ofour suppliers. All products must meet ourown strict quality criteria, which oftenexceeds legal requirements. As a manu-facturer we know exactly which factorsaffect the quality of the production pro-cess.

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A thorough examination.

febi bilstein applies a simple standard to its products: OE quality. That’s why wehold a leading position in the automotive parts aftermarket.

Factor 7 Quality

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3

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1 Shaft testing centre

2 Quality control department

3 Highly sensitive

measuring equipment

4 TÜV official seal

5 Measuring tolerance

6 TÜV certificate

Our Triple Checking System (TCS)is exemplary:

1. Supplier audits

2. Initial sample checks

3. Goods-in control

febi bilstein’s explicit target: We want to bea global supplier of the best aftermarketspare parts. We have based all our cor-porate processes on this future proof principle.

All our products are checked with variousmodern test devices. Alongside materialquality, the fitting precision is also a par-ticularly important criterion. Therefore weoffer many top quality parts usually onlyavailable from OE.

Innovative partnerships for quality

To be able to ensure comprehensivequality assurance, we regularly invest notonly in new machinery and testing equip-ment, but also in continuous staff trainingand the development of innovative part-nerships. Intensive cooperation with the

Technischer Überwachungsverein (TÜV)*,external institutes, a technical universityand the Materialprüfungsamt (office formaterial testing) allows us to continuouslydevelop the quality of our products foryou.

* German Association for Technical Inspection

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The Triple Checking System.

Nothing else is good enough.

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Tested febi quality:

• OEM quality

• Triple Checking System

• Technological innovator

• Made in Germany

• Premium brand

• Innovative partnerships

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Driven by your needs.

Factor 8 Service

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We know what you do. This is why our service does not end at the delivery stage:We are glad to pass on our know-how toyou and support you with targeted tech-nical services such as:

- Product and sales training- Technical information- febi Exakt – workshop information- febi Tips- Repair and fitting instructions

We like to consider ourselves your equalpartner and focus on transparency ofinformation in all areas. We thereforeinclude all distribution levels in the salesprocess and, for example, adapt thegross price to the country-specific re-quirements of particular markets.

Tailor-made service concepts

Of course, we also support you with tai-lor-made training programs and targetedmarketing activities to enable you to

continuously increase your sales. We actas your partner with regard to stock optimisation, the provision of fitting andoperating instructions, or developingmarketing campaigns. In order to providethis support we have an extensive net-work of subsidiaries staffed with dedi-cated, competent personnel to deal withyour enquiries and requests.

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We don’t just supply parts – we provide service.

At febi bilstein we focus on your requirements and expectations – for customersatisfaction without compromise.

1 On the way to the customer

2 Training situation

3 Trade exhibition stand

febi service at a glance:

• Workshop training

• Marketing support for sales development

• Fitting instructions

• Field sales force

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You too can be one of the first to sell newproducts: Our product managers areconstantly analysing the independentspare parts market to identify interestingnew products. As our customer, you toocan automatically benefit from our speedof response to sustain future profitability:We rigorously follow all OE innovations toensure the continuous supply of 2,000new parts to the independent aftermar-ket every year.

Deliver Intelligent Solutions

We use our carefully formulated processchain to develop intelligent solutions frominnovative ideas so that you can savetime and money – e.g. our products aredesigned for quick and efficient repair orare perfectly customised repair kits.

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Our claim: We already have parts in range today which our customers will requiretomorrow.

Find a new direction.

1 R & D department

2 Modern machinery

3 Developing production plans

4 Customer determines demand

Factor 9 Innovation

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3

febi bilstein is already designing futureproducts. We, therefore, engage in dialogue with various expert committeesin order to identify customer needs andreact to them quickly.

Manufacturer alliances for your success

You can already enjoy new products andsolutions today: We collaborate with, forexample, special tool manufacturers, toprovide you with elaborate and quicksolutions.

At the same time, we are continuouslyupdating our product catalogues, servicedocuments and online databases. This is

the only way to ensure that you arealways able to refer to our current prod-uct range.

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Everything you need.

Developing products today for tomorrow.

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febi trendsetting:

• Expert committees

• First to the market

• Smart repair

• Repair kits

• Manufacturer partnerships

• febi plus

febi is never far away. Across the globe.

Factor 10 Global reach

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Globalisation has intensified market com-petition and country specific requirements areconstantly becoming more pronounced. Wesee this as an opportunity to get closer to ourcustomers: Therefore we have not only beenfollowing the vehicle manufacturers to theworld market, but, are one of the internationalleaders in the independent spare parts markettoday.

Trendsetter not follower

Subsidiaries on each continent, regional product management and international purchasing allow us to respond quickly to market needs and adapt our product rangeconstantly. Specific market information constantly contributes to the development ofour product range. Dealing with new prod-

ucts, technologies, expertise and require-ments on a daily basis provides us with abasis for our constant development.

Do you have any more questions or requests?Please give us a ring or write to us. We arelooking forward to meeting you!

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febi bilstein is represented in 69 countries on all continents. Our presence is madeglobal through our network of subsidiaries or selected representatives.

We are never far away.

1 febi campaign for

French speaking

countries

2-4 International

advertising campaign

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febi international:

• > 70% of sales for export

• Deliveries to more than 140 countries

• Represented in more than 69 countries

• bilstein group

• > 10 subsidiaries

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Ferdinand Bilstein GmbH + Co. KGWilhelmstraße 4758256 Ennepetal | GermanyTel. +49 2333 911-0Fax +49 2333 911-444info@febi.comwww.febi.com feb

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