Welcome to...

eWIC

Inter Tribal Council of Arizona WIC Program

A FASTER, EASIER, MORE CONVENIENT WAY TO SHOP!

eWIC is a system used to purchase WIC foods with a card that can be used like a debit card.

• Your family will receive one eWIC card with everyone’s benefits combined.

• Keep your card safe! Your eWIC card is re-usable.

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Welcome to eWIC

Getting Benefits

WHAT’S NEW?• The food packages for all members of your family will be combined.

For example, if two children in a family each receive 3 gallons of

milk, there will be 6 gallons of milk in the family account.

• WIC staff will print out a Benefits List showing the balance of

available foods in your family account.

HOW WILL I GET eWIC BENEFITS?Your benefits will be loaded into

your account at your WIC

appointments. You will visit WIC

every 1-3 months to receive

nutrition education and benefits.

REMEMBER to bring an ID, like

your drivers’ license or tribal ID,

to every visit.

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WHAT IS A PIN? A PIN (Personal Identification Number)

is a 4 digit numeric code that you will

use to access your benefits, like with

a debit or EBT card. You will choose

your PIN at the WIC clinic when you

get your card.

• Be careful! Don’t write your PIN on

your card or choose a PIN that would

be easy for others to guess. Benefits

that are purchased without your consent

(stolen) cannot be replaced.

• Re-setting your PIN. If you forget

your PIN or just want to change it,

you can call the number on the

back of your card.

• You will enter your PIN each time you

use you eWIC card. You have 4 chances to enter your PIN correctly at the store. After 4 incorrect PIN tries, your

account will be locked. To unlock your

account, wait until midnight or call your

WIC clinic. You will then have 4 more

chances to correctly enter your PIN.

My Pin

IF YOU FORGET YOUR PIN OR JUST WANT TO CHANGE IT, YOU CAN CALL THE NUMBER ON THE BACK OF YOUR CARD.

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WHERE CAN I FIND MY eWIC BALANCE?Before going to the store, it’s a good idea to see what foods are in your account to purchase (your eWIC balance). To check you can:

• Look at your benefits list

• Review your last receipt

• Ask a cashier or customer service to print a balance receipt

• Go to the WIC client portal at www.itcaonline.com/eWIC

• Use the FREE WICShopper app on your smart phone

• Call the number on the back of your card.

eWIC Balance

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Do I get a new eWIC card every month?No. You will use the same

card every month to purchase

your WIC foods. The PIN and

card stay the same, so be sure to

keep both safe.

What should I do if my card is lost or stolen?Call eWIC customer service to cancel your card immediately. You can

get a new card at your WIC clinic. Any valid unused benefits will be

available on your new card, but any items purchased (even if not by

you) cannot be replaced.

If I don’t use all my benefits, will they roll over to the next month?No, benefits are good for a one month period. The expiration

date is always listed with your eWIC balance.

What if I want someone else to shop for me? Anyone can shop for you if you give them

your card and PIN. Only share your

card and PIN with people you trust. You

are responsible for program abuse by

anyone who uses your card.

Can I use coupons or my loyalty card when using my eWIC card?Yes. You are encouraged to take advantage of

coupons and loyalty cards on WIC items.

FAQs

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Select your WIC approved items. Your benefits list or

balance, the food list, shelf

tags, and WIC shopper app

will help you choose the

right foods.

Separate your WIC items at the cash register…just in

case. Depending on the store,

they may or may not be able

to ring up your WIC and non-

WIC items together.

Notify cashier. Let the cashier

know you will be paying with

an eWIC card before they start

scanning your purchases.

Pay close attention! If an

item doesn’t ring up as a WIC

food, you can put it back or

purchase it with another

form of payment.

Got coupons? Give the cashier

your store loyalty card and any

coupons you may have.

Swipe your card. The cashier

will tell you when to swipe your

card and when to

enter your PIN.

Remember—

swipe your

eWIC card

before other

forms of

payment if WIC

and non-WIC items

are rung up together.

Get a receipt. The cashier will give

you a receipt. Be sure to keep it!

It lists your eWIC balance and

expiration date for benefits.

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Shopping with eWIC

CHOOSING YOUR CHECK-OUT LANEeWIC cannot be used at self-check-out, so choose a lane with a

cashier. eWIC may not be accepted in every lane at smaller stores.

Look for an ‘eWIC Accepted Here’ sign.5

KEEP YOUR RECEIPT! It includes the list of WIC food items you bought, your balance, and the expiration date for the remaining benefits.

Reading Your Receipt

Your WIC approved purchases

Expiration for the benefits listed below

Your eWIC Balance after the purchase

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• My card was lost, stolen, or damaged. Call eWIC customer service or your WIC clinic.

• I need a replacement card. Go to your WIC clinic to get a replacement card. No appointment is needed.

• I need to unlock my account. You can call your WIC clinic or it will automatically unlock at midnight.

• I need to change my PIN. Call eWIC customer service or go to the WIC clinic in person.

• I need to check my balance or expiration date. See ‘eWIC Balance’ section.

Who Should I Contact if...?

1.844.892.2933

• I don’t think my receipt matches what I bought. Ask store staff to review your receipt and purchases. If your issue has not been resolved, report it to eWIC customer service.

• I wasn’t able to buy a food I think is WIC approved. Let ITCA know through the WIC Shopper App, on the ITCA website, or call your WIC clinic.

• I have questions about my WIC benefits. Call your WIC clinic for help understanding your benefits.

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Your Clinic Phone Number can be

found on the ITCA website or

your appointment notice.

The eWIC Customer

Service Number is listed

on the back of your card.

1.844.892.2933

Go to www.itcaonline.com/eWIC

for links to:

• eWIC Web Portal

• Helpful Handouts

• eWIC Welcome Video

• Download the

WICShopper App

from the Apple Store

or Google Play.

For More Information

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A FASTER, EASIER, MORE CONVENIENT WAY TO SHOP!

eWIC

2214 N. Central Avenue, Phoenix, AZ 85004

www.itcaonline.com/WIC | 602.258.4822

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English. To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights,1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov. This institution is an equal opportunity provider.