1

Welcome to:McGill Mini-Biz

IT Truth or Consequences!

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Agenda

How does IT affect your lives?

The clicker and you Interesting facts about IT Role of IT in communication

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Learning Objectives

To address some of the questions you were afraid to ask about Info Tech

Enjoy, Participate and Learn !

I am …

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52%41%

7%

Female Male Don’t know

1. Female2. Male3. Don’t know

I am _____ years old

5

27%

16%

4%5%

30%

18%

1. < 30 2. 30 to 453. 45 to 604. 60 to 755. > 756. None of your

business

My mother tongue is:

6 English

French

Other

57%

34%

9%

1. English2. French3. Other

As far as I am concerned, IT is:

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26%

71%

1%2%

1. Operational2. Tactical3. Strategic4. All of the above

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What effect has IT had on timelines?

Past

Present

Operational weekly dailyTactical quarterly monthlyStrategic yearly + quarterly?

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Why is IT Operational, Tactical and Strategic?

Operational: Day to Day decisionsStructuredInternal information used

Examples …

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Why is IT Operational, Tactical and Strategic?

Tactical: Month to Month decisionsSemi-StructuredInternal and External info used

Examples …

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Why is IT Operational, Tactical and Strategic?

Strategic: Year to year decisionsNon-StructuredExternal information used

Examples …

A well-rounded “H”; a management example

HDepth in the “Job”

Depth in Management

Sales Training

Information Technology

Breadth in a lot of other

skills12

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The following map is:

The following map is:

14 Air T

raffic Routes

Volume of E-m

ails

Undersea te

lecom ca

bles

14%

66%

20%

1. Air Traffic Routes

2. Volume of E-mails

3. Undersea telecom cables

Undersea Telecom Cables

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Undersea Telecom Cables Total Capacity is 7 tbps

7 trillion characters (terabytes) per second! YouTube has 600 terabytes of user-submitted videos US Library of Congress has 70 terabytes One terabyte = 17,000 hours of MP3 music One terabyte = 12,000 hours of Flash Video

Used capacity: 72% - internet 27% - private 1% - other

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17

The following map is:

The following map is:

18 GPS sa

tellites

Space Stations

Telecom sa

tellites

16%

79%

5%

1. GPS satellites2. Space Stations3. Telecom

satellites

GPS Satellites Global Positioning System

24 orbiting our earth Height: 12,000 miles or 19,200 kms Speed: 7,000 mph or 11,200 km/h need 3 to pinpoint an object on earth

Applications: Car GPS, new IPhones, Delivery companies: FedEx & UPS.

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How many mobile phone subscribers are there in the BRIC Countries combined?

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400 milli

on

600 milli

on

800 milli

on

1 billion

1.2 billion

I can’t c

ount that h

igh!

7% 6%

16%

42%

20%

9%

1. 400 million2. 600 million3. 800 million4. 1 billion5. 1.2 billion6. I can’t count

that high!

What makes a Smart Phone Smart?

21 It talks b

ack to you

It is i

ntelligent

It has P

C-like ca

pabilities

It ca

n sell i

tself

5% 4%

85%

5%

1. It talks back to you

2. It is intelligent3. It has PC-like

capabilities4. It can sell itself

Smart Phones

32 million units sold in 2nd qtr 200815% Increase over last yearMain players are: Nokia (47%) & RIM (17%)

Source: http://www.gartner.com/it/page.jsp?id=75411222

What is the most viewedvideo on YouTube?

23 The Evolution of D

ance

April La

vigne – Girlf

riend

Crank Dat So

ulja Boy S.

..

Charlie bit m

y finger - ag..

.

21% 18%

34%

26%1. The Evolution of Dance

2. April Lavigne – Girlfriend

3. Crank Dat Soulja Boy Spongebob

4. Charlie bit my finger - again!

Most Viewed on YouTube As of Tuesday, October 7:

views1) April Lavigne – Girlfriend 104m2) The Evolution of Dance 101m15) Charlie bit my finger - again! 54m18) Crank Dat Soulja Spongebob 51m

Source: http://www.youtube.com/browse?s=mp&t=a&c=0&l=&b=0

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What does “brb” mean?

25

burp

be really

bad

be right b

ack

barfing re

ally bad

Huh?

1% 3% 0%8%

88%

1. burp2. be really bad3. be right back4. barfing really

bad 5. Huh?

Other shortcuts …

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NVM Never mind

GTG Got To Go

LOL Laugh Out Loud

OMG Oh My God

I luv u! I love you!

The total daily number of emails sent on the global internet is:

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1 billion

10 billion

100 billion

200 billion

500 billion

I still c

an’t c

ount that h

igh!

2%6%

15%

44%

22%

11%

1. 1 billion2. 10 billion3. 100 billion4. 200 billion5. 500 billion6. I still can’t count

that high!

I have written an e-mail that was misinterpreted by the receiver

28

67%

19%

13%

Yes No Not Sure

1. Yes2. No3. Not Sure

I have received an e-mail that I misinterpreted

29

67%

24%10%

Yes No Not Sure

1. Yes2. No3. Not Sure

Communications

The total meaning of a message is composed of 3 parts:

Verbal Para-Verbal Non-Verbal

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In communications, the most important is:

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Verbal

Para-Verbal

Non-Verbal

All of t

he above

14%

60%

17%9%

1. Verbal2. Para-Verbal3. Non-Verbal4. All of the above

Communications

The total meaning of a message is composed of 3 parts:

Verbal 7% Para-Verbal 38% Non-Verbal 55%

Source: Mehrabian study32

Implications for IT It's not just words: a lot of communication comes

through non-verbal communication.

Without seeing and hearing non-verbals, it is easier to misunderstand the words.

Beware of words-only communications like email. It is very easy to misunderstand what is said, even if emoticons (smileys ) are used.

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Who wrote: “The World is Flat”

34 Chris

topher Columbus

Thomas Frie

dman

Isaac N

ewton

Galileo

5%

20%13%

62%

1. Christopher Columbus

2. Thomas Friedman3. Isaac Newton4. Galileo

The World is Flat

By Thomas L. Friedman NY Times columnist Pulitzer Prize winning author

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The World is Flat

The world is "flat" in the sense that globalization has leveled the competitive playing fields between industrial and emerging market countries

This flattening is a product of a convergence of personal computer with fiber-optic micro cable with the rise of work flow software.

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Even with IT, it is still about ...

Getting & Maintaining Profitable Business

Building Solid Relationships and Trust Communicating It is really about people!

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In Summary

IT changes time lines

IT spans geographic lines

IT affects our communications

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Thank you !!

Contact Information

Richard G. DonovanDesautels Faculty of Management

McGill University: (514) 398-4665

: Richard.Donovan@McGill.ca