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Welcome to ReadyTalk Training. ReadyTalk Audio Conferencing Basics Conference Management Conference Center Features Hosting your Web Conference Recording & Report Management ReadyTalk Support. Agenda. Types of Conferences. Audio only. 1-866-740-1260. Web only. www.ReadyTalk.com. - PowerPoint PPT PresentationTRANSCRIPT
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Welcome to ReadyTalk Training
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Agenda ReadyTalk Audio Conferencing Basics
Conference Management Conference Center Features
Hosting your Web Conference
Recording & Report Management
ReadyTalk Support
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Types of Conferences
You shouldn’t need a degree in computer science to hold a web conference.
Audio and Web
Audio only
Web only
1-866-740-1260
www.ReadyTalk.com
1-866-740-1260
www.ReadyTalk.com
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
ReadyTalk Conferencing Basics
Use any time without the need for reservations
Include up to 96 participants per conference
Phone Number is always the same
Unique, consistent access code and passcode for both audio and web
International toll-free calling
Conference Leaders will Enter Account Key
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
ReadyTalk Conferencing Basics
Invite Participants
Provide date & time of conference call
Provide toll free conference phone number to US and Canada based participants
Provide your access code
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
ReadyTalk Conferencing Basics
Managing Your Conference
* 1 - Dial out to connect a new participant to your conference call
* 2 – Record your conference for someone who cannot attend
* 8 – Allow a conference call to continue without you
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
ReadyTalk Conferencing Basics
Managing Your Conference - Security
Set one time security code
* 4 – Lock your conference/*5 Unlock your conference
* # - to obtain a count of the number of call participants
* 9 – to Obtain a Roll Call of Participants
Use Web Moderator to view conference participants
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
ReadyTalk Conferencing Basics
Managing Your Conference Experience
# # - Chairperson mutes all conference lines
9 9 - Chairperson Unmutes all conference lines
* 6 – Participant mutes their individual line
* 7 – Participant unmutes their individual line
* 0 – Ask for a private conversation with a conference operator
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Conference Center Features
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Conference Center Features
1) Invitation Emails2)Custom Registration3)Reports4)Manage Recordings5)Podcasting
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Getting Started:Installation and Login
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Installation
• Go to www.readytalk.com • First Time: you may need to load
the Java plug-in, if not already installed. This is a one-time download
• Check your system requirements:
Click on the browser check located under the participant login box.
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Java Browser Test Results
System already has correct
version of Java installed
Click link to install the correct
version of Java.
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Conference Rates
Reservationless Audio: $0.05/minWeb Conferencing: $0.10/minRecording: $0.05/minuteInt’l Toll Free: Varies per CountryInt’l Dial Out: Varies per Country
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Login
Go to www.readytalk.com
Participants login with the unique access code you provide them
Chairperson must enter their unique access code and passcode
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Create Meeting Invitations
Fill out all thenecessary info forparticipants andclick “Next”
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Choose to send your invitation, add it to your calendar, or edit it after previewing it
Review Your Invitation
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
1. Enter the emailaddresses of theparticipants you wishto invite
OR
2. Upload a CSV filecontaining the emailaddresses of theparticipants you wishto invite
OR
3. Use the preview screen to copy and paste into an email client such as Outlook
Send Your Invitation
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Add to Your Calendar
Choose “Open” and then click “Save and Close” in your calendar client
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Edit Participant Registration
Create up to 5 custom registration fields to gather unique information about your participants
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Participant Experience
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Participant Experience
Audio Dial the toll-free number Enter the same 7-digit Access Code
Web Go to www.readytalk.com Click “Participant Login” Enter the 7-digit Access Code Type your information in the registration page Provide online feedback after the conference
concludes
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Participant Registration Page
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Update: Participant Lobby
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Participant Slide View
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Starting a Web Conference
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Web Conference Functionality
Integrated Audio and Web Controls Present PowerPoint slides Show specific applications (Excel, Word, Websites) Show your entire desktop Appoint a Co-Presenter to share presentation
responsibility Grant Control of your applications or desktop to
another participant. Create and manage conference recordings
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Start Your Web Conference
Click to starta conference
Use thesetools to planfor futureconferences
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Set your optional security code and
click “Start”
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Participant Screen
Integrated Audio and Web Controls
Chat Slide Controls
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Upload Slides Before The Conference Begins
1. Click Insert
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
2. Select the File you want to upload
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
3. View the thumbnails on your screen
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Managing Your Audio and Web Conference
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Conference Controls
Start Web Conference Select Action Dropdown Participants List Conference Management Phonebook Options Reports Chat
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Participant List Icons display each users
connectivity Telephone = audio
participant Computer = web
participant Hourglass = in lobby or
dialing
Participant arrow dropdown list allows for chairperson to perform various actions: Disconnect Chat Assign as Co-Presenter Grant Control
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Conference Management
Participant Management: Dial: Allows the
chairperson to dial out to participants and join them into the conference
Disconnect: Disconnect selected participants
Play Name: Allows the chairperson to play selected participant name
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Conference Management
Chairperson Audio Functions: Mute All: Mute all participants to
block out background noise Unmute All: Unmute participants Operator: Dials out to an operator
for assistance Record: Records the web and
audio portions of your conference Listen Only: Places all participants
in listen only mode Continuation: Allows the
conference to continue if the chairperson drops out
Lock Audio: Prevents additional participants from joining conference
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Conference Management
Additional Features:
Phonebook: Allows access to a phone book for easy dialing of participants
Options: Allows the chairperson to change various conference parameters
Reports: Access to recordings
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Phonebook
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Options Chat: enables the chat
window Application Showing
Slider: allows you to optimize for better performance
Entry Announcement: sets the announcement heard when participants join
Quick Start: allows conference to start before chairperson has joined
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Chat Allows you to
communicate and ask questions through the web interface
The chairperson can chat to co-presenters, a single participant, or the entire conference
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Slide Preview
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Show Desktop Mode Share your entire
desktop with participants
Chat is disabled by default
Participants’ displays are maximized
To stop this mode, select another Presentation Mode from the dropdown box, or end your conference
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Show Applications Mode
Show any application that is open (word documents, spreadsheets, websites, software)
Find application from in the selection box
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Grant Control Grant Control of your desktop or applications to
another participant
Grant Control from Select Action Dropdown or the Participant Action Arrow.
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Appoint a Co-Presenter
A chairperson can appoint a co-presenter to share responsibility
Multiple co-presenters can be appointed by the chairperson
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Showing Button
When showing applications, you will notice a “Showing” button on the window.
The “Showing” button allows you to manage your conference from multiple windows.
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Coloring Interlude
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Recording and Report Management
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Recording a Conference
Click the Record checkbox
Audio Conference must be started
The Recorder will appear in your participant list and you will hear “this conference is being recorded”
Click the Reports button to access and manage your recordings
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Manage Recordings
Play: This will play the recording using a Flash player Download: Allows you to download the audio portion or both the
audio and visual Email: Allows you to e-mail the recording link to a participant Rename: Changes the name of the recording
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Recording Player
The video portion is synchronized with the audio.
This allows you to fast forward or rewind while keeping the slides in sync with the audio.
Slides, desktop, and application sharing modes are all captured
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Recording Player To browse:
Scroll horizontally through thumbnails on the player
Scroll vertically along a set of thumbnails on the left hand side of your screen
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
ReadyTalk Support
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
ReadyTalk Support Pagehttp://support.readytalk.com
Look up International Toll-free numbers
Access our Help Guides Contact ReadyTalk Customer Care Manage your Recordings Sign up for Training Sign up for New Accounts And more!
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Contact Us
Support: 800-843-9166 303-209-1600 [email protected]
Sales: 800 846-9167 303 209-1601 [email protected]
Address: 1598 Wynkoop Denver, CO 80202
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
EXTRAS
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Audio Conference Invitation
Date and Time of conference (include time zone) ReadyTalk Audio Conference Phone Number:
Toll-Free 866-740-1260 (for U.S. and Canada) U.S. Toll number: 303-248-0285 (for international
participants) International Toll-free number:
www.readytalk.com/support Your 7-digit unique access code (same for Audio
& Web access) Optional Security Passcode
© 2007 ReadyTalk 800.843.9167 www.readytalk.com 1598 Wynkoop, Denver, CO 80202
Web Conference Invitation
Date and Time of conference (include time zone)
ReadyTalk URL: www.readytalk.com
7-digit access code to enter in the “Participant Login”
Optional Security Passcode
Browser Check Information: You should have your Web participants test their
browser for compatibility with the ReadyTalk Web conferencing service:
Browser Check link http://test.readytalk.com