welcome to: surviving an emotionally toxic workplace...the triune brain. surviving an emotionally...
TRANSCRIPT
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Presented By:
Welcome to: Surviving an Emotionally Toxic Workplace
Michael Healey
905-536-3192• [email protected]
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Surviving an Emotionally Toxic Workplace 2
1 Understand
Emotional
Responses
2 Respond to Emotions of Others
3 Recover from Emotional Situations
OUTCOMES
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Surviving an Emotionally Toxic Workplace 3
The Triune Brain
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Surviving an Emotionally Toxic Workplace 4
Thinking Patterns
Personalizing Catastrophizing
Generalizing Directives Right vs Wrong
Blaming Expectations
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Surviving an Emotionally Toxic Workplace 5
V I
C T
I M
De-escalate
Dis-engage
VS
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Surviving an Emotionally Toxic Workplace 6
Emotional Aikido
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Surviving an Emotionally Toxic Workplace 7
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Surviving an Emotionally Toxic Workplace 8
Empathize(Help Them
Identify the
Emotion)
Listen(Don’t
Defend
Explain
Justify)
Ask Non-Threatening Questions(Avoid Why)
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Surviving an Emotionally Toxic Workplace 9
The Triune Brain
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Surviving an Emotionally Toxic Workplace 10
2 - What Worked?
• Identify things that you would do again.
• Evaluate from external (ie. What worked for
others?) and internal perspective (ie. What worked
for me?).
1 – What Happened?
• Just the facts!
• Objective observations about what happened,
when, how, etc.
• Relevant statistics or metrics
3 – What Didn’t Work?
• Identify things that you will avoid or won't do
again.
• Evaluate from an external. (ie. What didn't work for
others?)
• Evaluate from an internal perspective. (ie. What
didn't work for me?)
4 - What was Learned?
• What did I learn about myself?
• What did I learn about the situation?
5 - What’s Next
• What would be done differently the next time?
• How do you ensure that the correction will be
made? (ie. Application)
• What can you do to avoid similar mistakes in the
future?
5-Step Self Coaching Model
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Surviving an Emotionally Toxic Workplace 11
5-Step Coaching Model
1
2
3
4
5D
eve
lop
me
nt
Mo
de
l
What Happened?
What Worked?
What Didn't Work?
What was Learned?
What’s Next?
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Surviving an Emotionally Toxic Workplace 12
Trigger
Feelings
Thoughts
Emotional Literacy
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Surviving an Emotionally Toxic Workplace 13
The Feelings Wheel
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Surviving an Emotionally Toxic Workplace 14
Action Plan
For things to change I must do something different … or if I want things to BE different, I must DO something different.
Qu
est
ion
1
What is one idea/concept/tactic/strategy that you learned from this program that you would immediately apply in your work or your personal life?
Qu
estio
n 2
What is one action you can you personally take relating to the above solution?
Dealing with Toxic People