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Welcome to the 2015 AB EMR User ConferenceNovember 13-15, 2015Fairmont Chateau Lake Louise, AB

#TELUSEMR2015 Please share your thoughts and impressions during the sessions. We’d love to keep the dialogue going!

Welcome Message

Welcome to this year’s TELUS Health AB EMR User Conference. I truly hope

that you will enjoy your experience over the next few days, and that you are

as excited, as I am, to hear about the latest tools and technologies to help

improve patient outcomes. We are certainly seeing an increased interest in

more flexible EMR access, evidenced by more than 2000 physicians who are

now accessing their schedules, viewing patient records and uploading photos

directly to their EMR using the TELUS EMR Mobile app. We have tailored the

program to be very demonstrative and less lecture-style. Nearly half of the

presentations were created by EMR users like you who value their EMR and

who wish to share their experiences and best practices.

I would like to thank you in advance for setting aside the time in your busy

schedules to participate at the TELUS Health AB EMR User Conference.

Have a great meeting!

Mike

Dr. Michael Guerriere

Chief Medical Officer, Vice President and General Manager, Provider Solutions

TELUS Health

#TELUSEMR2015

Conference schedulePS SUiTE

Friday November 13

PS SUiTE PRE-confEREncE TRaininG

8:00 a.m. - 12:00 p.m. Hands-on sessionDesigning custom formsTraining is targeted for clinical office staff and health professionals who will be developing customized automated forms for the clinic.In this session you will learn how to recreate paper-based forms in the system that will automatically populate with data from PS Suite EMR within the patient record. You will learn how to create and design custom forms from scratch, and how to modify existing forms for clinic customization.

Robert cihelka, Learning Specialist II

A CompTia CTT+ certified professional instructor, Robert Cihelka brings nearly twenty years of experience to his role as a Learning Specialist at TELUS Health. He started his career providing training on property management and point-of-sale systems in hotels, restaurants and health spas, and joined the team of PS Suite trainers in January of 2010. He has extensive experience in curriculum development, implementation management, and computer based training (CBT) production.

Plain of Six Glaciers Trail Room

1:00 - 5:00 p.m. Hands-on sessionchronic Disease ManagementTraining is targeted for health professionals and clinical office staff who would like to effectively manage patients with chronic diseases.

Healthcare providers are uniquely positioned to not only deal with their patients’ current health problems, but to detect potential issues early and practice prevention. This session is designed to provide you with a further look at how to effectively use the various PS Suite EMR tools designed to aid in chronic disease management.

You will learn how to track, manage, and analyze data for patients with specific diseases and conditions, using: methods for entering patient data into records optimally and consistently using Chronic

Disease Specific Visit Exams.

techniques for producing meaningful reports for assessing disease and condition trends through Flowsheets and Practice Search.

utilities available in Wolf EMR to enhance disease/condition management, patient compliance and patient education.

A strong emphasis will be placed on the theory that “Good data in = good data out!” and on best practices for ensuring that quality data is entered.

alison foster, Learning Specialist II

Alison Foster brings years of hands-on experience with the PS Suite EMR solution in a clinical setting to her role as Learning Specialist. Having worked in a busy medical clinic for years, Alison understands the challenges our clients face on a daily basis, and she leverages this experience to ensure our clients get the most of their EMR solution.


5:00 - 8:00 p.m. conference Registration Check in and receive your personalized agenda and name badge prior to attending sessions.

Heritage Hall

5:00 - 8:00 p.m. cocktail Reception in the Solution fairJoin us for the evening social in the Solution Fair, and meet with the TELUS Health team, our conference sponsors, your peers and colleagues.

Heritage Hall

Saturday November 14

7:30 - 8:30 a.m. Registration, Breakfast & Solution fair Heritage Hall

8:30 - 9:10 a.m. Welcome and opening RemarksWelcome and opening remarks from Dr. Michael Guerriere

Michael Guerriere, Chief Medical Officer | Vice President and General Manager | Provider Solutions

Dr. Michael Guerriere is the Chief Medical Officer, Vice President and General Manager of TELUS Health Provider Solutions. Michael graduated from the University of Toronto with a specialty in Internal Medicine. He practiced in Toronto before moving into hospital management at St. Mikes and UHN. Michael leads the TELUS Health Provider Solutions division, a strategic portfolio that encompasses EMR technologies and pharmacy management solutions. An experienced strategist and change agent, Michael works with you, our clients to use technology to achieve better health outcomes.

Mount Temple Ballroom

9:10 - 9:45 a.m. from EMR Use to outcomes:Transformation to proactive primary care through EMR & population managementIn this session we will share how we can target care gaps in our patient populations with EMR dashboards.

Gayle Grout, Outcome Services Manager

Gayle Grout is a Board Member of the Canadian Cancer Society BC Yukon division, with eight years of recent EMR experience. Gayle also has professional services experience for enterprise content management strategies and software implementation.


9:45 - 10:15 a.m. Mobility Solutions & Primary careHear from TELUS Health & TELUS Health customers about ways to enable a more mobile practice.

Shawn Vincent, Director | Product Management

As Director Product Management at TELUS Health, Shawn Vincent is responsibile for the TELUS EMR Mobile app and Next Generation EMR program. Shawn has spent the last decade identifying and working to solve the unique challenges of Healthcare IT in both acute and primary care systems.


10:15 - 10:30 a.m. Break Heritage Hall

10:30 - 11:40 a.m. BREaK-oUT onE

PS Suite Plenary:new product features and roadmap updateThe PS Suite EMR product team has been busy! Find out about improvements you can expect to see, when you will see them, and where we are focusing our energy in 2016. You’ll also see a demonstration of many new enhancements currently available, and ones that are coming soon.

Miguel Rodriguez, Senior Product Manager

A 30-year veteran of the software and IT industry, Miguel Rodrigues brings more than 15 years of experience in product management to his role as Senior Product Manager at TELUS Health. Miguel joined the PS Suite EMR product management team in early in 2011, and is dedicated to ensuring product functionality that meets the needs of our clients.

Tracy Walsh, Senior Learning Specialist

In her role as Senior Learning Specialist, Tracy Walsh has been with working with the PS Suite EMR solution for over 14 years, training clients and internal staff on every aspect of the software. Tracy also develops PS Suite EMR training materials, moderates the Community Portal, and works with the R&D team to learn about new features of the software.

Beehive and Lakeshore Rooms

one-on-one Private SessionsBy scheduled appointment - throughout every breakout portion of the conference, you will have an opportunity to meet with a trainer or other TELUS Health staff members for one-on-one time. These time slots are limited to 20 minutes so please be prompt.

Lefroy Room

#TELUSEMR2015

11:45 a.m. - 12:45 p.m. Lunch in the Solution fair Heritage Hall

12:45 - 1:30 p.m. Towards a future friendly clinic – a Look at TechnologyThe transition to an efficient connected healthcare system starts with the primary care clinic – it is an essential first stage in the transformation of the larger system. The Future Friendly Clinic is technology enabled, collaborative, accessible and secure. Join us to learn more about the technologies that can help you provide the best in patient care.

Jodi Baxter, Senior Product Manager

Jodi Baxter is a Senior Product Manager at TELUS Health who is passionate about understanding the Canadian health care industry and how to drive meaningful health outcomes with TELUS Health technologies. Leveraging her experience in product management for TELUS High Speed Internet and Optik TV, Jodi collaborates with the product and sales teams to develope bundled offerings that bring complete telecommunication and health application solutions to the clinic. Jodi holds a B Com from UofA and is working on a MBA with UofVic.


1:30 - 2:40 p.m. BREaK-oUT TWo

new Perspectives in office WorkflowPS Suite allows physicians and their staff to find many efficiencies in their processes. Join us as we describe the unique processes that allow you to create a more efficient workflow in a family medicine practice.

Kristian orr, Business Analyst | Mosaic Primary Care Network

Kristian Orr is a Business Analyst with the Mosaic Primary Care Network in Calgary, where he supports program development and EMR implementations at PCN and physician member clinics. Kristian is also a member of the Calgary Region EMR Standards Team (CREST) where he contributes Practice Solutions experience and tools designed to benefit Primary Care Networks and their physician members.


Hands-on session increasing Efficiency for Entering Prescriptions and TreatmentsWho should attend? Physicians, Registered Nurses, Nurse Practitioners and Pharmacists who would like to streamline the process for prescribing within PS Suite EMR.

In this session you will learn how to become proficient at creating more complex prescriptions such as prescriptions requiring titration of treatment. You will also learn how to save time when prescribing by creating prescription favourites and prescription stamps effectively, and learn how to avoid unnecessary interaction warnings by setting your individual system preferences appropriately.





Lefroy Room

2:40 - 2:55 p.m. Break Heritage Hall

#TELUSEMR2015

2:55 - 3:45 p.m. When Systems fail: What Will it Take to improve Patient outcomes? Hear from father and health system advocate, David Price, who will share his son Greg and his family’s journey through the Alberta health system as Greg fought, and lost, his battle with testicular cancer. This will be followed by a discussion with Mr. Price, and the audience, as we explore the subject of patient and physician roles in healthcare and how technology and systems can support - and thwart - their goals.

David Price

David Price was born and raised as part of a mixed farming family in the area near Acme, Alberta. He is one of the founders of what has now grown into the Sunterra Group of Companies. He has been active as a member of a number of different local, provincial and national organizations, primarily associated with agriculture and the production and processing of food, and policies associated with trade and economics in this sector. He also has been a member of the Board of Governors of the Olds College, and currently is Chairman of the Board of Trustees of the Golden Hills School Division. He says though, that most importantly he is the father of Greg Price, someone terribly missed by his family and friends, and who died prematurely as the result of multiple failures and gaps in Alberta’s medical treatment system.

Dave and his family are working to cause improvements in order for the system to provide Safe, Continuous, Collaborative, Patient Partnered Care. (HealthArrows)


5:30 - 9:00 p.m. cLiEnT aPPREciaTion EVEninG

Dress warmly... Join in the fun, an old-fashioned winterfest. The evening begins with dinner served in the hotel followed by transportation to the Brewster Barn for a memorable night of country western music and dancing. Enjoy a roaring outdoor fire, talented ice sculptors, dancing and fun. It should be a night to remember!

5:30 p.m. Cocktails Heritage Hall

6:00 p.m. Dinner Mont Temple Ballroom

8:00 p.m. Shuttle service to Brewster Barn (Meet in hotel lobby) Brewster Barn

9:15 to 11:30 p.m. Return shuttle service available

Sunday November 15

7:30 - 8:15 a.m. Breakfast & Solution fair Heritage Hall

8:15 - 9:15 a.m. Measurement for Practice improvement; Measurement for accountabilityThis session will focus on measurement that occurs within a clinic. Practice Improvement measurement is based on clinical improvement principles and is driven by a desire to positively change clinic functioning and management of patients. Accountability measurement is conducted to quantify the contribution that a clinic is making within the health system or to satisfy reporting that is requested by funding organizations, care delivery partners and/or Alberta Health. Measurement requires leadership support and is achieved by conducting and implementing a number of change management practices.

Barb Mccaffrey

Sheri Ross, Managing Principal

A registered nurse who has worked in the area of clinical informatics for more than 25 years, Sheri Ross has recently assumed leadership for the Practice Consulting Services team at TELUS Health. Sheri started her career in post-surgical care nursing and early on realized the benefits of clinical information systems to support patient care and health system management. She was a leader in the planning, implementation and support of the clinical information system project across four acute care hospitals in Calgary and for the past 6 years has focused her attention in primary care settings and use of technologies in community practice. Sheri has worked with nursing unit managers, physicians, hospital administrators, ministry of health leaders and others within the health care system in pursuit of meaningful measurement and reporting.


9:15 - 9:40 a.m. open Mic with TELUS Health Provider SolutionsHave a question you would like to ask our management team? Join the conversation in a question and answer period with leaders of the Research and Development, Product Management, Client Services, Marketing, Outcome Services, lmplementation and Sales teams.


9:50 - 10:40 a.m. BREaK-oUT THREE

TELUS EMR Mobile Deep DiveOpen to all EMR users - learn about the TELUS EMR mobile product roadmap from the TELUS EMR Mobile product management team.

Shawn Vincent, Director | Product Management

As Director Product Management at TELUS Health, Shawn Vincent is responsible for the TELUS EMR Mobile app and Next Generation EMR program. Shawn has spent the last decade identifying and working to solve the unique challenges of Healthcare IT in both acute and primary care systems.


increasing clinical Workflow Efficiency through the Use of ToolbarsToolbars are a special type of Custom Form that provide quick access to your most frequently used tasks and resources in PS Suite. Spend some time with our TELUS team to learn how to best design them for your office’s specific needs, and see some toolbars that your colleagues have created to streamline their office workflows. The goal of this session is to demystify the creation of toolbars and make you want to design your own to improve efficiency in your office.Note: Toolbar creation requires the completion of the Designing Custom Forms course to activate access to the Custom Form editor.

cheryl Reid, Manager | Sales Engineering

Cheryl Reid has been working with PS Suite in a variety of roles for well over 20 years. Cheryl began her experience with PS Suite working in a busy clinic environment before joining TELUS Health as an Account Manager. In addition to her sales role, Cheryl has also been a part of the training, implementation, and support teams over the years. Currently, in the role of Manager, Sales Engineering, she uses her experience and product knowledge to support the Sales team to further increase adoption of PS Suite - making it one of the most widely-adopted EMR solutions in the country.

John Swekla, Senior Programmer Analyst

John Swekla has been working with PS Suite EMR since 2011. An experienced software developer, John has applied his talents to help make PS Suite one of Canada’s most successful and innova-tive EMR platforms. The husband of an Internist, John lives and works on both sides of the EMR and this allows him to better understand the needs of our users. John is the driver behind many of the configurable tools of PS Suite, including custom forms, encounter assistants and toolbars.


Hands-on sessionTracking and Managing ReferralsWho should attend? Health professionals that refer their patients to outside health consultants, as well as clinical office staff who are responsible for tracking and managing patient referrals.

In this session you will learn how to manage referrals to outside health consultants using the pending consults tool. You will learn how to track the status of patient referrals, how to document any notes regarding a specific referral, how to manage messages (or tasks) regarding referrals using the dashboard, and how to set up an optimal scanning workflow to ensure that completed referrals are noted.

Robert cihelka, Learning Specialist II

A CompTia CTT+ certified professional instructor, Robert Cihelka brings nearly twenty years of experience to his role as a Learning Specialist at TELUS Health. He started his career providing training on property management and point-of-sale systems in hotels, restaurants and health spas, and joined the team of PS Suite trainers in January of 2010. He has extensive experience in curricu-lum development, implementation management, and computer based training (CBT) production.



Lefroy Room

10:40 - 11:00 a.m. Break Heritage Hall

#TELUSEMR2015

11:00 a.m. - 12:10 p.m. BREaK-oUT foUR

Expanding the Use of Encounter assistantsEncounter Assistants are a great tool to increase productivity. Join us to learn about using this functionality to enhance patient care and aid in your clinical workflow.

cheryl Reid, Manager | Sales Engineering

Cheryl Reid has been working with PS Suite in a variety of roles for well over 20 years. Cheryl began her experience with PS Suite working in a busy clinic environment before joining TELUS Health as an Account Manager. In addition to her sales role, Cheryl has also been a part of the training, implementation, and support teams over the years. Currently, in the role of Manager, Sales Engineering, she uses her experience and product knowledge to support the Sales team to further increase adoption of PS Suite - making it one of the most widely-adopted EMR solutions in the country.

John Swekla, Senior Programmer Analyst

John Swekla has been working with PS Suite EMR since 2011. An experienced software developer, John has applied his talents to help make PS Suite one of Canada’s most successful and innovative EMR platforms. The husband of an Internist, John lives and works on both sides of the EMR and this allows him to better understand the needs of our users. John is the driver behind many of the configurable tools of PS Suite, including custom forms, encounter assistants and toolbars.


Hands-on session Using Searches to Manage Population ReportingWho should attend? Clinical office staff and health professionals who create and/or assess detailed reports on specific patient populations, and/or those who would like to create reminders in patient records.

Reporting on patient data and tracking patient care are important parts of operating a successful clinic. In this session you will learn how to create customized search reports for defined patient populations.





Lefroy Room

12:15 p.m. conference closes - lunch boxes to go Heritage Hall

Thanks to our Sponsors

Gold

Silver

Other Sponsors

#TELUSEMR2015

Conference Centre Floor Plan

Main Building

LAKEVIEW LOUNGE

OUTDOOR PATIO

LOBBYBAR

FAIRVIEW DINING ROOM

ALPINEROOM

CHATEAU DELI

GLACIER ARCADE

WAL

LISER

STUB

E

WALLISERSTUBE LIBRARY

OPENTO

LOBBY

LARCHLOUNGELOBBY

APIPESTONE

ROOMB

MAIN FLOOR

MT. TEMPLE BALLROOM

HERITAGE HALL

OPEN TO BELOW

DOWN TO SECONDFLOOR

ROOMA

ROOMB

ROOMC

ROOMDUP TO

SECONDFLOOR

FIRST FLOOR

SECOND FLOOR

AGNESROOM

LOUISEROOM

LEFROYROOMRED ROOM

VICTORIAROOM

SUNROOM

OUTDOR T

ERRA

CE

CAPTA

IN'S RO

OM FIRST FLOOR

Mount Temple Wing

Wolf PS Suite Med Access All solutions

Beehive

Trail

Room Lakesh

ore Tr

ail

RoomPla

in of Si

x Glaci

er

Trail R

oom

Saddle

back T

rail

Room

#TELUSEMR2015

Main Building

LAKEVIEW LOUNGE

OUTDOOR PATIO

LOBBYBAR


ALPINEROOM

CHATEAU DELI

GLACIER ARCADE

WAL

LISER

STUB

E


OPENTO

LOBBY

LARCHLOUNGELOBBY

APIPESTONE

ROOMB

MAIN FLOOR

MT. TEMPLE BALLROOM

HERITAGE HALL

OPEN TO BELOW

DOWN TO SECONDFLOOR

ROOMA

ROOMB

ROOMC

ROOMDUP TO

SECONDFLOOR

FIRST FLOOR

SECOND FLOOR

AGNESROOM

LOUISEROOM

LEFROYROOMRED ROOM

VICTORIAROOM

SUNROOM

OUTDOR T

ERRA

CE

CAPTA

IN'S RO

OM FIRST FLOOR

Mount Temple Wing


Beehive

Trail

Room Lakesh

ore Tr

ail

RoomPla

in of Si

x Glaci

er

Trail R

oom

Saddle

back T

rail

Room

Main Building

LAKEVIEW LOUNGE

OUTDOOR PATIO

LOBBYBAR


ALPINEROOM

CHATEAU DELI

GLACIER ARCADE

WAL

LISER

STUB

E


OPENTO

LOBBY

LARCHLOUNGELOBBY

APIPESTONE

ROOMB

MAIN FLOOR

MT. TEMPLE BALLROOM

HERITAGE HALL

OPEN TO BELOW

DOWN TO SECONDFLOOR

ROOMA

ROOMB

ROOMC

ROOMDUP TO

SECONDFLOOR

FIRST FLOOR

SECOND FLOOR

AGNESROOM

LOUISEROOM

LEFROYROOMRED ROOM

VICTORIAROOM

SUNROOM

OUTDOR T

ERRA

CE

CAPTA

IN'S RO

OM FIRST FLOOR

Mount Temple Wing


Beehive

Trail

Room Lakesh

ore Tr

ail

RoomPla

in of Si

x Glaci

er

Trail R

oom

Saddle

back T

rail

Room

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