Welcome to the December Edition of

Paeds BizHow to improve your

Paediatric Private Practice

An Introduction to Cathy LoveOccupational Therapist, Coach, Author and Speaker

For first time readers a quick intro, I am Cathy Love and I am the founding director of Nacre Consulting and I work with parents and disability service providers to achieve brilliant outcomes for children with special needs. I provide a range of services:

• Private practice coaching to business owners.

• Family Service Coaching for parents to help them manage their child’s team and services.

• Clinical supervision to individuals and allied health professional teams.

• Service delivery consultation to disability service providers.

More to be read about all that over on my website www.nacre.com.au.

Each month I write up news, useful information and pearls of wisdom for those working with children and families in the disability sector. Given that it is a rapidly changing landscape and one that is increasingly privatised there is typically lots of news to be shared.

Paeds Biz is a dedicated online easy to read FREE magazine for Australian allied health professionals working with children and families.

This Months Topics Include:

• End of Year Habit

• An Introduction to Coaching Meet Barbara Anderson

• End of Year Thank You

Pre-Summer Debt Management

• Different is the New Ordinary

• Private Practice Coaching

• Summer Planning Tips

• Ten Powerful Interview Questions

• Stand-Up Meetings

• Do Absences from Work Extend an Employee’s Period of

Notice?

• Team Talk 2017

Click through to an article

below

END OF YEAR HABITLEARNINGS FROM THE YEAR THAT WAS

Raise your hand if you feel you only achieved a fraction of what you set out to

do this year?

Once your end-of-the-year schedule dies down book yourself an hour or two

to follow these steps:

1. Team. Pull out your team’s individual HR files. Take two minutes each to flick

through their supervision notes. Think about the role you played in their

performance.

2. Clients. Pull up a list of this year’s new referrals in your practice management

system. How does it compare to last year’s?

3. Services. List the new services that you and your team provided this year. How

did you evaluate its effectiveness?

4. Time. This task may take a little longer. Wind your diary back to January, glance at

each page and note the highlights and challenges that each week contained.

5. Doing. If you write and keep a journal dig it out, flip through the pages, and reflect

on the flow of your thoughts and ideas across the year.

Click HERE to view the full article

“The magic happens when you flip back through the tasks, events,

and people that have been part of the fabric of your business’s year”

Your time and energy for this reflection will be worth it.

ONE DAY WORKSHOP AN INTRODUCTION TO COACHINGwith Barbara Anderson

My coach training was the most powerful personal and professional

development I ever invested in. WOW. It reframed so much of what I

was doing, added definition to my OT skills and extended my thinking

for what I could do in the future. It was an instant match and coaching

has since become my most powerful tool.

.

I am delighted to announce that Barbara Anderson who I trained with will be

presenting a powerful one day Introduction to Coaching. So excited to share this

incredible program with you.

Learning Outcomes include:

• An understanding of Coaching Theory

• An understanding of the 11 Core Competencies of Coaching

• Knowledge and application of the GROW model of coaching

• Appreciation of how you can use a Coach Approach with your team and clients

• Experience of being coached and coaching others

Barbara is an ICF master coach and internationally sought after ICF accredited

trainer. This one day Introduction to Coaching will contribute to any further Coach

training you may do with Barbara and ICF.

Saturday 11th February 2017 - 9.00am - 4.00pm

Oaks on Market - 60 Market St Melbourne

Your investment is $350.00 including GST

BOOK TODAYClick HERE to view the full article

END OF YEAR THANK YOUThis topic has arisen during several of my

private

practice coaching conversations. What is the

best way to thank the people and agencies

that support you and your business during the

year?

From a marketing and partnership point of

view it is ideal if the gift is meaningful and

memorable.

Some of my clients are sending out

branded stress balls, generous samples of

the products they stock, and lovely fruit

baskets to groups of doctors.

Gold class tickets are also popular, child

and parenting magazine subscriptions, toys

and books for waiting rooms

Charity donations, information books,

manicures, plants, pre-paid coffees and gift

cards.

Print out all your outstanding client accounts and take action. Once families head off on holidays it is much harder to chase your client debts.

You may start with a letter, proceed to a firm email, and finally make a phone call.

A script for this difficult phone call may help get your nerves down and keep your message super clear.

A payment plan may be the solution, so think clearly about the terms you are happy to accept.

Write down the escalating actions you take as this forms the basis of your procedure.

Think about what you can do to avoid outstanding accounts, how you will invoice, the software you will use, who will be responsible, and how it will all be managed and supervised.

More procedures for you to write up.

This is all part of cashflow management. In addition, you

need very organised procedures for billing to NDIA, DSS for HCWA and BSI (or your consortium), and any other third parties may supply.

PRE-SUMMER DEBT MANAGEMENT

What would work beautifully for your business?

I am a huge fan of saying thank you; this is probably the best time of the

year to do so. But get strategic; what can you send that aligns with your

beliefs, your brand, and your business?

Click HERE to view the full article

At 5.45am this morning, I stumbled out of bed and got myself to a 7am breakfast

event run by the Geelong Chamber of Commerce. We were introduced to 3 really

ordinary speakers. Their names were Richard Colman, Jemima Moore and Sam

McIntosh. They shared with the audience their stories of sporting achievements,

challenges and disappointments and all with cheeky smiles and a good dose of

humour.

Richard, Jemima and Sam were all in wheelchairs and although they had achieved

some pretty fantastic sporting successes, their message was about abilities - not

disabilities. They confirmed that they and others gaining support from the NDIS,

want to be included. They want to be considered ordinary.

Seems that while the rest of the world is trying to stand out and be different, 20% of

the population ache to fit in and be ordinary. From all reports, we “able bodied”

peeps have some work to do when it comes to inclusion for all, in our workplaces

and many other areas of life. But it can and will be done. It has to be.

Here’s your challenge, I dare you – treat EVERY person as ordinary because chances

are, you are interacting with someone who deep down, just wants to fit in and not

stand out.

DIFFERENT IS THE NEW ORDINARYwith Cate Shreck

“People with disabilities CAN – they

just do it differently”

Click HERE to view the full article

Private Practice CoachingHow could a private practice coach help you? Need a hand with policies and

procedures? Where is your business plan up to?

Cathy Love is a specialist business coach who helps paediatric private practitioners run powerful

and profitable businesses. As a private practice pioneer in the 1990’s, Cathy started, sustained

and sold a successful Melbourne business. She understands the lurking fear of failure, the stress

of being an under-skilled manager and never having enough time to do anything well. She gets

the loneliness, the worry and the frustration of being chronically over worked and under

recognised.

Through her coaching programs, her clients gain skills and confidence to develop business plans,

policies and procedure manuals, manage and lead people, develop innovate products,

understand profit, market their services and install strong processes. They get their management

mojo kicked into gear.

Cathy passionately coaches and mentors her global clientele. The process is respectful, practical

and focused, discussions and solutions are specifically tailored to what you and your business

needs are, then and there. Her clients are left feeling energised and significantly more confident

in their ability to assertively manage their businesses. Her knowledge of the business of allied

health and the changing disability landscape is unique and highly sought after.

Book a free 30 minute chat with Cathy today.

Cathy’s specialist private practice coaching sessions are delivered via Skype, teleconferencing and face to face, when logistics

permit.

Book a FREE 30 minute chat with Cathy today

E: cathy@nacre.com.au | M: 0448 316 319

2. Website MaintenanceSUMMER PLANNING TIPS

Click HERE to view the full article

My website needs some love, does yours? A rewrite here, a new page there, acouple of new images, etc. Goodness knows when I will ever get around torecording and uploading videos. A website requires constant review and

adjustment to reflect your brand, your service, and to stay on trend.

3. Book in Team Meetings

Flick through the calendar and book in every single team meeting. Dream big -who would you love to invite in as guest speakers? Now find their emails andsend a brief introductory message requesting their availability and fees.Go for gold.

4. Revisit Your Business Plan

Dig it out and give it a read. If you work financial year then how are youmeasuring up, are you where you need to be? If you work calendar year, thenbook yourself out for a mini retreat; a full day to sit and write your businessplan. I have a template you are most welcome to use - just get in touch. I havewritten numerous business plans, they are your roadmap for what direction

you want your company to take.

1. Social Media Planning and Scheduling

Summer provides a convenient time to plan your social media program. Defineyour ideal reader, map their needs and challenges, then create and curateinformation to meet these needs and challenges. This is a frequent topic of

conversation with my private practice coaching clients. To have unique contentplanned, locked, and loaded months in advance feels awesome.

1. Tell me what you think about the NDIS

2. Who are your (insert relevant profession) hero’s and

why?

3. Where do you plan to be professionally in 5 / 10 years’

time?

4. I’d love to hear some of your marketing ideas for our

business

5. What is your definition of Family Centered Practice?

6. How will you manage your clients?

7. What’s on your wish list for professional development?

8. How do you like to be managed?

9. How could you use this during your therapy sessions?

(slide a toy or game across the table towards them)

10. What do you love / not love about your work?

11. And one more for luck…. who do you follow

professionally on social media?

TEN POWERFUL INTERVIEW QUESTIONS

Click HERE to view the full article

As a parent of a child with special needs there is

always a lot going on.

Parents may feel overwhelmed by child development experts, therapy, appointments and complex

systems. This leaves parents tired, overwhelmed and feeling guilty that they should be able to do it all

for their child.

Becoming Chief is book written for parents and service providers. It is written to help parents find

their way, gather their support tribe, set goals and manage their child’s team and program. All the

tough topics are covered, wonderful real life stories told and mountains of parent wisdom shared. It

is easy to read, practical and energising.

Becoming Chief is written by Cathy Love, Occupational Therapist, Coach, Speaker and Author. She

writes to her passion of helping parents feel strong, informed and organised so that they can

powerfully advocate for their child.

Her book has been reviewed by Source Kids Magazine, Amaze, USA’s Autism Parenting Magazine and

other publications.

Feature Book

Click HERE to view the full article

Available now from the Website E-book available to purchase here

STAND UP MEETINGS

Why do meetings always seem to be set to 60 minute lengths? We seem to be

forced to work in this time span when perhaps we could work towards having

more efficient meetings.

1. Health Benefits: The process of standing reportedly releases endorphins,

promotes deeper breath, circulation of blood and fluids, aids digestion, and offers a

weight bearing opportunity for bones and joints.

2. Time Efficient: I have read that stand-up meetings reduce the length of meetings

by 30 percent. Participants are focused in part due to the absence of computers and

mobile phones - conversation is more succinct and energetic.

3. Note taking solution: Taking notes, producing visuals, and recording minutes will

need a rethink. A large mobile white board may be useful, along with the use of a

tall standing table.

4. Training your team: This is a change to the status quo. There’s value in introducing

the idea, explaining the benefits, and perhaps providing some web links.

5. Predictability: For a regular team, ‘stand ups’ that are scheduled for the same day,

time, and duration ensure participants work around them and plan for them.

6. Managing Meetings: It is a critical business skill to be able to get things done in a

meeting. Managing a short ‘stand up’ sharpens the skills of sticking to agendas,

delegating, coaching, summarising, timing and making decisions.

Click HERE to view the full article

“A stand-up meeting is a brief, rapid fire meeting where all

participants stand in a circle.”

As always, there is a lot to read online about this

meeting methodology

DO ABSENCES FROM WORK EXTEND AN EMPLOYEE’S PERIOD OF NOTICE? with Kerrie Canning

Click HERE to view the full article

Once an employee submits their resignation to their employer and provides

the required period of notice, the effective termination date will remain

unchanged unless an extension is requested and agreed to by both the

employee and the employer.

• Providing a period of notice does not change an employee’s entitlement

to access the entitlements which are set out under an applicable modern

award, the National Employment Standards, or their contract of

employment.

• Periods of leave or absences from work that occur during an employee’s

notice period (including personal leave, public holidays or annual leave)

will not extend the termination date and will count towards the notice

period provided.

“An employee can take a period of personal/carers leave during

their notice period if they are unable to attend work due to illness

or injury.”

TEAM TALK 2017Team Talk is a unique series of 10 live and interactive Paediatric PD teleconference calls.

Cathy Love (OT), Megan Ingram (SLP) and special expert guests will present and discuss topics central to contemporary multi-disciplinary service delivery to children with special needs. The series is perfect for occupational therapists, speech pathologists, special educators and psychologists.

Join us for a lunch and learn event on the first Tuesday of the month at 12.30pm Melbourne time. There is room at the virtual lunch table for all. Think convenient, niche, bite sized, Q&A professional development without the internet, accommodation and travel hassles.

Positive outcomes include:

Deeper understanding of core concepts relevant to working with children with special needs

Spring boarding into new ideas, resources and practical strategies Expanded knowledge and application of team work, family centered practice and coaching Building professional networks nationwide Re-energise your professional practice

In addition to the 10 hours of awesome content and support materials you will receive one free 30 minute one-on-one power coaching call with Cathy Love or Megan Ingram

Grab the early bird rate before January 30.

Book your spot

View The Full Version ofPaeds Biz December Edition

E: cathy@nacre.com.au | M: 0448 316 319

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