Welcome to the E-Toolbox Instructional User Guide.Many of the slides in this tutorial contain action buttons that are used to open popup windows or to move you to the next slide. After a popup window has opened clicking on it will close the popup and allow you to view a different area.Also at the bottom right of each screen, you will notice a continue button like this one. This will allow you to cancel you current path and move on to a new section.Continue

When you visit the eToolbox.net website, you will first be prompted to enter a user name and password to gain access to the site. If you do not currently have a user name and password, please click the hyperlink at the bottom of the log in window labeled Click here to Register for an account. You will then be directed to the registration screen.Continue

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Screen NavigationThe Quick launch keys located here are simply shortcuts to the most used features of etoolbox.net and have the following functions.

Home: The Home button is used to return you to the home screen.PO: The PO button is used to create new orders and manage existing orders.Cart:The Cart button is used to view items you currently have on order.Log Off:The Log Off button allows you to log out of your current session.Continue

The area of the website located here is know as the Tabbed Menu. These buttons have drop down menus that allow access to various portions of the website. The next few slides will further explain the sub-menu items related to these individual tabs.Continue

The Catalog Tab contains the following Sub-Menu items:

New Items: Will redirect you to a screen listing the new items currently added to our warehouse.

Pallet Buys:Will redirect you to a screen that list products that have special pricing if purchased by the pallet.

Vendor Specials: Will redirect you to the screen listing products various vendors that are currently offering at a special price.

Monthly Specials:Will redirect you to a listing of the current months product special pricing.Continue

The Orders Tab contains the following Sub-Menu items:Note: You will notice with this tabbed menu, an arrow to the right of the Open Orders and the Quick Entry. When you hold the mouse pointer over these menu items, a new list of menu items will appear allowing additional options within these selected menus.

Open Orders >:Holding the mouse pointer over this menu item will reveal additional menu items: *Manage Orders, *Shopping Cart, *Warehouse and *Dropships.

Quick Entry >:The Quick Entry will reveal the additional menu items: *Cipherlab Upload, *Quick Entry Form, *Paste Orders.

Circular Orders:This area is still under construction at this time.Continue

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Quick Entry >Copy and Paste:is very useful when you have used an Excel spreadsheet or a Word document to gather information about your order. This screen allows you to copy and paste the information directly into to the eToolbox.net site to transmit your order Note: To use the Copy/Paste method, the format should be Quantity , Sku; (10,16522088) for SKU mode or Quantity, UPC; (20, 072785030664) for UPC mode.

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Invoice Lookup:is very useful to lookup a certain invoice # or for finding all invoices where a particular item was purchased. You can also find invoices related to a customer PO# or dropship PO# as well as all invoices within a specified date range.

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The next section of the website we are going to visit is the Returns & Credits section. Here you will enter credit requests for shortages, field destroys and damages.You will also enter pickup request for shipping errors, customer returns, damages, defective, dealer write errors, and overages.Continue

Returns & Credits:This screen allows you to enter your returns and credit request. To enter a return or credit request Enter the Sku or UPC in the box provided and click the Next button to the right of that entry box.

Click the Next button to see an example of the return entry screen.Click here to see an example of the credit batchesContinue

Quantity To Return: Enter the qty to credit or return here.Note: Entering a qty that exceeds the purchased qty on the invoice referenced will deny the requested transaction

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Invoice Number: Here you must enter the invoice number that the request was originally purchased on.Note: All credit request, with the exception of Damages, Defectives, and Field Destroys, must be submitted within 30 days of the purchase date.Exit This WindowReason: Here you will select the reason for your request.The Reason Code determines how the request is handled.The Reason Codes are as follows:01 Shipping Error: You received a product other than what was ordered.02 Customer Return: You are simply returning the product.Note: There is a 20% restocking fee for Customer Returns.03 Shortage: You did not received the product you purchased. Referring to products in cartons and tote boxes.04 Damage: The product you received was broken or damaged.05 Defective: The product does not work or has a visible defect.07 Field Destroy: The product is defective and meets the field destroy guidelines.08 Billing Error: This type of request should only be called into the credit dept. Ext.23509 Salesman Error: Your salesman has ordered the product incorrectly.Note: If you are a Dealer Write customer, you can not use this code.10 Shortage (Shipping): This type of shortage involves case qtys and large products.11 - Dealer Write: This type of reason code is for dealers who place their own orders.Note: There is a 5% restocking fee for Dealer Write returns.12 Tote Returns: This reason code is used for tote return request only.13 - Overage: This reason code is used when you have received product you did not purchase or a qty greater than what was purchased. Exit This WindowPartial Return: This option is used to determine if the requested quantity is different than the purchased qty.Example if you ordered a qty of 10 flash lights and only received 3, this is a partial shortage. You will also be prompted for the partial dollar amount, which is the price per item.

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Wrong Sku: When your request reason code is a 01 Shipping Error, you will be ask to provide the item number of the item sent in error. Failure to do so will result in an incomplete return request. If the Item sent in error is unknown, please contact the credit dept. ext. 235 for assistance.

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Return Item: The options here are used for 01 Shipping Errors and 13 - Overages. If you use either of these types of return request and choose Return Yes, a pickup list will be issued for the product. However, if you select No, an invoice will be generated and billed to your account.

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Notes: Here you can enter special notes about the Return/Credit request. An example of this would be to note the defect or damage with a product being returned.

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Purchase History: This window is used to show the purchase history for this product. Invoices that a Blue are older than 30 days.

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This screen is known as the Return/Credit request detail screen. This is where you enter the details about the item you are returning or requesting credit for.

Clicking on the blue buttons will pop-up a window with details about the selection you have chosen.

When finished with the pop-up window, click the Exit This Window to close it.

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Go Paperless: This option allows you to receive your Invoices, Credit Memos, and Statements via email.

Click here to view the Go Paperless applicationContinue

Quick Stock Check: This Screen is used to quickly check the warehouse stock of an item before making a purchase.Click here to view the Quick Stock Check ScreenContinue

Support: This tabbed menu contains useful links and information about the various services provided by House Hasson Hardware.Continue

Resources: This tabbed menu contains useful Resources for improving your business as well as information like News updates related to products, vendor contact information, our company directory, policies and obtaining MSDS reports.Continue

The Search box shown here is used to search various portion of the website. To search a specific area, click the list box as seen below and select the type of search. Then in the search box, type in what you are looking for. An example is to select the Sku in the list box and then enter 16522088 in the search box. This example would find a 40 gal. electric water heater.Continue

Searching by Category Searching products using the category menu located on the left side of the screen, has a very useful drill down ability.By clicking on headings that show a (+) to the left of that heading will allow you to further narrow your search within a specific category.The example here shows a search of the Lawn and Garden Category. When you click on the Lawn and Garden category a number of sub-categories are now available.Clicking on any of these sub-categories will continue to narrow the search.

Click here to see this example.Continue

Vendor SearchThe drop down menu to the left labeled Vendor is used to list only the products supplied by a selected vendor that is stocked within our warehouse.

Click here to see an example of a search by vendor.Here we have chosen the Acme Sponge & Chamois Co.As you can see to the right of this vendor, our warehouse stocks (13) skus of their product line. Continue

Storm ReadinessThe Storm Readiness tab is used to suggest items to stock in your store when ample warning of an approaching storm has been determined to strike within your area.

Click here to view this option.Continue

SpecialsHere we have the Specials tab. In the next few slides, we will look at some areas to get great buys to maximize your profits and to offer great deals to your customers.

Click here to view this sectionContinue

AssortmentsThe Assortments tab is an effective buying option for you to purchase a pre-determined group of related items at one time. This eliminates the need to search our inventory for all of the items required for each assortment.

Click here to view this option.Continue

The Options TabThis tab is used to setup the webpage in a layout of your choosing.

Lets look at the optionsContinue

The output section of the options menu, displays how you wish to view the layout of you items.Here you can see the items in a List format.

Clicking through will show the other options available to you.Continue

And this option simply displays the number of items you wish to view per page.

This concludes the tutorialThank You