welcome to the family - al habib

Welcome to the family

Q a b o o s b i n S a i d1 9 4 0 - 2 0 2 0

His Majesty’s Words Hard work is not a hobby to practice when one wishes, rather it is an integral part of worship , and therefore it must be performed with sincerity, mastery and honesty.

The building of nations, and its development, is a general responsibility, and no one is excluded of playing a role in it.The partnership of Omanis, is an essential pillar of their national duty towards building the future of the country.

H a i t h a m b i n T a r i k

Chairman’s Word

At the outset, I would like to welcome you to Al Habib.

I started the company in 1978 as a small service provider. Today we have grown to be one of the largest real estate campany in Oman. Although growth is important, I believe it is only a byproduct of chasing excellence in our products & services. It has taken the dedication and hard work of many employees to reach to where we are today and I believe we can go much further with the same positive energy.

As a shareholder, I have always believed that as an organization, we must create greater value for clients and share the fruits of this with employees. I also believe that profits are very important because without a profit there is nothing much we can do for our shareholders, employees or society at large.

I am of the firm view that we must chase respect and build trust of all stake holders be it clients, suppliers, employees, the government or society at large. This can be achieved only if we meet our obligations and deal with everyone in a fair and transparent way. I encourage you to be fair and transparent in all your dealings and adopt win/win approach.

I have always believed that we must provide challenging jobs to all employees which will keep them engaged and motivated. Anything less will not attract or retain talent. At the same time, I believe that work must be joyful and I believe there is no contradiction between the two. As a matter of fact, only joyful work can produce outstanding results.

Every one in Al Habib can become a brand by himself/herself.Welcome once again to Al Habib & I hope you have a long and fruitful career with us.

Ali Malallah Habib Al LawatiChairman

HR & Admin’sWord

On behalf of your colleagues, we welcome you to Al Habib & Co. And wish you every success.

At Al Habib & Co., we believe that each employee contribute directly to the growth and success of the com-pany, and we hope you will take pride in being a member of our team.

This handbook was developed to describe some of the expectations of our employees and to outline the policies, programs, and benefits available to eligible employees. Employees should become familiar with the contents of the employee handbook as soon as possible, for it will answer many questions about employ-ment with the company.

We believe that professional relationship are easier when all employees are of the culture and value of the organization.

We hope that your experience here will be challenging, enjoyable and rewarding.

Welcome aboard.

Salah Al RaisiGM – HR & Administration

The largest and only one-stop-shop for the complete range of real estate products and services in Oman, our team of over 150 skilled and experienced professionals are always there to help you with real estate solutions.

Who we are?

We leverage our decades of experience, expertise and knowledge in different areas to bring you greater value. Whatever your real estate re-quirements, we are there to offer you seamless and integrated service that is second to none.

Al Habib is the fulfillment of a dream that started in 1978. What started off, about four decades ago, as a young company, is a market leader in the field today. The joint con-tribution, skill and knowhow of every member in our team contributes to our overall success.

Our History

We aspire to be Oman’s most admired real estate company

Our Vision

Who we are?The largest and only one-stop-shop for the complete range of real estate products and services in Oman, our team of over 150 skilled and experienced professionals are always there to help you with real estate solutions.

We leverage our decades of experience, expertise and knowledge in different areas to deliver our cus-tomers greater value. Whatever our customers’ real estate requirements are, we are there to offer them a seamless and integrated service that is second to none.

1978Since

4,000,000Sqm Contrusted

5,100 +Units under management

$ 500,000,000Assets under management

3,000Valuations per Year

Collaboration • Excellence • Empowerment • Responsibility

At Al Habib we believe in teamwork. We work together to integrate various skillsets into a one stop solution for our customers. This collaboration of resources ensures faster delivery of services to our customers and wins their satisfaction.

We collaborate together for an integrated solution.


Dreams are built by shaping them through excellence. Our engineering department works relentlessly towards optimizing excellence of key development drivers such as cost, quality, safety and on-time delivery. This reassures our clients that investing in Al Habib properties is worth their while.

Building dreams is our job, excellence is our benchmark.


At Al Habib’s property leasing and management division, our employees are empowered with ideas and principles to act in our customer’s best interest. For property owners we ensure maximum returns, higher occupancy levels and better collection of rents. While, for tenants we ensure faster solutions to their leasing requirements.

Empowering Ideas and Engaging Minds

Being one of few authorized companies in Oman to evaluate large properties, we guarantee fair property values through expert specialists equipped with up to date market information regarding property prices, construction costs and prevalent tenancy terms. Our sheer volume of transactions and speed of execution adds to our reputation and reliability as a professional valuation company.

Professional responsibility is a core value of who we are


Awards

Most trusted Brand 2018 byMuscat daily

Most Trusted Brand in Oman 2018 OER

We were voted as Oman’s most trusted brand in the executive segment

We were awarded as an exceptional contractor

We received the ISO 9001

We were recognized as the best contractor in the electromechanical field

by the DCRP

We received the prestigious SuperBrands status award

We received an Award for being the best property manager.

2 0 1 8

2 0 1 8

2 0 1 6 2 0 1 3

20

14

20

14

20

15

20

09

The logo is at the heart of our brand identity. It has to be used responsibly as it has been created after careful consideration to represent our brand and therefore cannot be altered in any way.

The origin of the logo icon is inspired by our vision and reflects our positioning.

The logo was designed using the ‘key’ element to represent the brand.

The unique combination of Arabic and English text forms a single unit. It symoblizes the bridge between all related entities.

Our Logo

Logo ViolationsOur logo is unique and invaluable to us so we make sure it communicates with strong consistency.

The examples shown are violations to the usage of the logo.1. Colour Substitution The colours must not be replaced. Colour options are restricted only to the samples shown on Page 7, black and white or reverse.

2. OrderChanging the order of logo elements is strictly prohibited.

3. Proportion Distortion Parts of the logo should not be distorted by changing the proportions.

4. Legibility There should always be sufficient contrast between logo and background.

5. Effects Effects such as outer glow, outlines, etc. should never be applied to the logo.

Logo Violations

x

xx

x

This is the preferred usage on corporate and commercial applications.

The logo is used on a coloured background or image, image editing efforts should be made to ensure that the logo area is less busy and as light as possible to ensure clarity of the logo.

One ColourWe use a one-colour logo (dark blue or black 100%) when the two-colour version isn’t suitable. It is important to ensure that all the elements of the logo are clear and easy to read. (Figure A).

Black & WhiteWhen dealing with a black and white version of the logo use a 30% screen of black to replace light blue, and use black 100% for the rest of the logo elements. (Figure B).

Reverse If you cannot use tints or screens, you can reproduce the entire logo in reverse black 100% or dark blue (Figure C).

What not to doTo maintain clarity of the one colour logo, avoid reproducing the logo in a solid light blue or screens of any other colour. (Figures D and F).

Figure A

Figure B

Figure C

Figure D

Figure F

The visual identity of Al Habib is represented by four principle colours. Dark Blue, Light Blue, Deep Orange and Cool Gray. We have demonstrated this colour palette as a guide, but for exact matching refer to your CMYK Colour Guide.

Our brand colors

Dark blue

Light blue

Deep Orange

Cool Gray

Is the color of trust, solidity. words that are synonyms with our history and way of work

Is the color of the sky, which gives us hope, and to remind us that the sky is the limit

Is the color of energy, creativity, friendship and warmth, reflecting our interpersonal relationships

The color of concrete, solidity, and a sign of maturity

With the largest valuation team in Oman, Al Habib is one of the few firms authorized to evaluate large properties. It capitalizes on the ex-pertise of it’s brokering, valuation, property leasing and construction specialists to guarantee fair and accurate values. The department’s up-to-date knowledge of variables like demographic shifts, construction costs, prevalent tenancy terms and market activity adds to Al Habib’s reputation and reliability.

Property Valuation

Al Habib was the first firm to receive a brokerage license in Oman and this leadership role gives us an edge in all aspects of the investment market. We specialize in selling plots and commercial & residential properties and our team of professionals offer in-depth intelligence on local markets in the office, industrial, retail and investment sectors.

Brokerage

What we do?

At Al Habib’s Property Leasing and Management Division, alike other divisions, all employees are empowered with decision making authority in their daily work routines to ensure that Client requirements are managed in a speedy and satisfactory man-ner and the returns are maximized through higher occupancy, higher rents, lower expenses and better collection. We also ensure this by being the only property man-agement firm with a full-fledged facility management team, structured back-office activities, streamlined maintenance and specialized software to handle tenant affairs efficiently. Enough to empower any customer’s life long goals.

Property Leasing & Management

Recognized as one of the leading property developers in Oman, we leverage our broad expertise of the property market to build a varied portfolio of development projects and investment assets, spanning the commercial, residential, retail, hospitality and mixed-use property sectors. We have earned a stellar reputation in the real estate market for our dedication to the development of superior quality properties distinguished by sophisti-cated design, gracious floor plans and first class amenities. Setting new standards in the real estate industry, we develop properties that are aesthetically attractive and functionally convenient to our customers, delivered by our in-house construction team.

Property DevelopmentOver the last 32 years, we have grown to be one of the leading interior decorations and fit-outs contractors in Oman for notable commercial and retail projects, and seamlessly cater to our clients’ needs in various sectors through end to end solutions.

Interior Works

We provided contracting services for over four decades, it has become a big part of our company’s history.

Contracting

I love being part of Al Habib family. Management here appreciate us for our efforts and accomplishments. We feel comfortable being ourselves at work which allows us to engage better and feel like we belong in Al Habib.Everyone who works here enjoys their role in contributing towards Al Habib growth.Sharifa Al Siyabi

2

Projects we’re proud of

EY building2006

Sawari Complex2010

Sarooj Complex 2016

Park Inn Hotel2009

Suqoon2015

Sohar Souq2011

CSR or Corporate Social Responsibility is defined as “the movement aimed at encouraging companies to be more aware of the impact of their business on the rest of society, including their own stakeholders and the environment”.

We at Al Habib believe that giving is caring. We have partnered with several charitable organisations to fund specific causes that we believe will have a high impact on society. The causes we support are:

• General wellfare of society• People with disabilites• Cultural projects• Training and Capacity building• Omani Artists

Corporate Social Responsibility

I think CSR Initiatives at Al Habib are one of the key strong points of the company. I'm proud to work for a company that takes care of society & environment.Al Shima Al Jahdhami

Annual Iftar Ramadhan

Darna

R a m a d h a n

Events

“One of the focal and attractive event by Al Habib is the Iftar get-together during Ramadan. This allows you to interact among all the employees, particularly when there are fascinating games and lucky draws”

Shanu Jalaluddin

C e l e b r a t i o n s

National Day

Omani Women’s day Mother’s day

H e a l t h & S p o r t s

Football team

Go Karting

Table Tennis No Elevator Day

WebsiteOur interface and official communication channel. It is not just a corporate website, but an integral part of our identity and marketing tool.

It is a customer-friendly search tool for properties. Through our website you can search for any property using different filters (Location, price, amenities .. etc) whether for rent or sale. The website gives you different ways to search like illustrated map, search by areas in Muscat and also by featured properties.

You can also create your own profile and save your search and also compare multiple properties and schedule an appointment to visit, and also share them it on your social media.

w w w . a l h a b i b . o m

Communication

Follow our accounts onsocial media

Share, like, mention and retweet our posts

Suggest our accounts toyour friends and family

Give your feedback and brilliant ideas to thecommunication team

Be part of the communication team

Al Habib & Co.LLC @alhabibom @alhabib_om Al Habib & Co LLC

Social media

Yammer

Out of our vision to move to digital, we created our social media channels to promote our properties, Initiatives, CSR, culuter and experiance. We believe that having presence on Digital platforms, is no longer an option.

Yammer is Our internal communication channel, we share experience, quotes, analytics, advices, news and tips to become more productive. We also use it for important internal announcements.

Make sure to sign in !

10:10

GYMMembership

Ergonomics presentation

EmployeeEngagement

Officevibe is an excellent tool for management to get feedback/ideas from the employees and for employees its a tool to voice their opinions and feedback anonymously.Renjith Vakkayil

Health

StaffPresentations

TrainingProductivity

Working Hours

The Company working hours are nine hours a day and for a maximum of forty five hours a week which shall not include the periods specified for taking food and rest.

Sunday to Thursday8:00 am to 5:00 pm

Lunch Break (1 hour)1:00 pm to 2:00 pm

The regular weekend is two days; Friday and SaturdayThe maximum working hours during Ramadan, shall be six hours a day or 30 hours a week for Muslim employees.

ImportantPolicies

Public HolidaysPublic holidays will be applicable to staff as declared by the appropriate Government authorities and any other religious or national holidays as declared for the private sector by the Ministry of Manpower in Oman.

Induction/OrientationTo ensure all new hires are taken care of in a smooth and efficient manner and to maintain a systematic & organized process of induction and orientation for newly joined employees.

Job DescriptionAll Employees will be provided with Job descriptions for all positions within Al Habib prior to commencement of duties.

ProbationFrom the date of commencement, all employees are required to serve a probationary period before confirmation. The normal period of probation is 3 months (90 calendar days).

Performance ManagementPerformance Management is a process for managing and developing people that align the organizational goals to divisional goals to individual’s goals to drive performance. This process also enables individual development of employees and ensuring that we use our human capital to the optimum levels.

Leaves

Types Eligibility Days

Maternity leave Female 50 Days (3 times during the employment)

Annual leave All 30 Days

Sick leave All 70 Days annually (Calculation as per law)

Emergency All 6 Days annually

Iddah leave Female (Muslim) 130 Days (1 time during the employment)

wafa leave (First Degree) All 3 Days

All 2 Days

Marriage All 3 Days (1 time during the employment)

Hajj leave Muslim 15 Days (1 time during the employment)

Exam Leave Omani 15 Days annually

Compensatory Off All Depending on managerial instruction

wafa leave (Second Degree)

Dress Code

• White Dishdasha Only• Kuma or Musar • Must wear Musar for official occasion or government visits• In case interested to wear western dresses, must follow the guideline mentioned

below similar to Expatriate Staff guidelines below

• Abaya with official colors such as Dark Blue, Black, grey…etc• Head cover in matching colors with Abaya• In case interested to wear western dresses, must follow the

guideline mentioned below similar to Expatriate Staff guidelines below

• Formal or Business casual look• Full Sleeve solid or striped shirt in lighter colors with a matching Tie• Khakhis or Chinos or formal pants• Formal shoes and belt

• Formal or Business casual attire in Black, grey or dark blue

General Notes

• No jeans allowed for all staff• All staff shall be well groomed with official dresses

Dress Code for Omani Male staff

Dress Code for Omani Female staff

Expatriate Male Dress code

Expatriate Female Dress code

Code of Ethics

Knowledge & compliance of Law & Regulations

Employees shall acquire adequate knowledge of and shall comply with all applicable laws, rules and regulations of the Government including the directives of the Ministry of Manpower.

Prohibition against assisting Legal and Ethical Violations

Employees shall not knowingly participate in, assist or conceal any acts or violations of any applicable law, rule or regulation that governs the business of the company or the Standards and Code of Ethics.

Each employee irrespective of his or her position or place of posting shall at all times comply with the regulations of confidentiality. They shall not provide information relating to a customer or the Company to third parties without obtaining appropriate approvals. Information on any customer, shall be treated with utmost care and privacy.

Confidentiality Undertaking

Company’s right to investigate assets of any employee

The Company has the right to engage in any examination it deems necessary, to ascertain the assets of any employee and to seek explanation for any assets that seem unreasonably high considering the resources available to the employee.

Whistle Blowing

Employees are encouraged and supported to report any wrongdoing, or potential wrongdoing, to Human Resources or an appropriate member or members of the management that includes:

Special Treatment (Gifts)

Staff shall avoid / refuse any tangible item, services, specialized offers at discounted price etc offered in consideration towards the services rendered by the staff adversely affecting the company’s interests (directly or indirectly).

• Theft, whether petty or serious• A criminal offence• Breach of Company’s rules and procedures• Breach of statutory regulations, including health & safety• Dishonesty and fraud• Disclosure of confidential information• Verbal and nonverbal Harassments• Physical Assault• Drunkenness or under the influence of an intoxication drug or mental stimulus• Violations of cultural norms of the country

Media Access

Any publication / expression of opinion / article in the print / electronic media or any other means of mass communication is connected directly or indirectly / remotely to the company as an organization, the employee concerned will obtain prior approval of Human Resources / Communication in writing.

Disclosure of Conflict of Interests

Employees shall let the Company know of all matters which could reasonably be expected to interfere with their duty to the employer in protecting the assets of the Company and the performance of their primary duties. Employees must also declare any personal investments, business activities and/or social activities (charity) they have in order to avoid any conflict of interest.

An employee of the Company shall not commit a criminal act that would reflect adversely on their honesty, trustworthiness or ability to perform their function in the Company.

Professional Misconduct

Employees are responsible for all Company property in their possession or under their disposal and for taking the necessary precautions for its safe keeping and maintenance. Employees are not permitted to use Company tools or other property outside the place of work without the express approval of their respective superior. Upon termination of contract by either party, all tools or materials in the employee’s possession must be returned to the Company.

Company Property

Benefits

PASI (for Omani nationals only)All Omani national employees are entitled to a monthly PASI (Public Authority for Social Insurance) contribution. The entitlement shall be as per PASI Law and paid directly by the company to PASI.

Joining ExpensesExpatriate employees from shall be entitlement for a 30 days accommodation borne by AL HABIB plus joining tickets.

Advance SalaryEmployees proceeding on vacation may be paid their salary in advance and their entitlements payable during the month in question provided the date of disbursement of the salary falls within the period of vacation.

Expense PolicyEmployees are reimbursed for all necessary expenditure reasonably incurred in the performance of their AL HABIB duties.

Corporate Credit CardEmployees with certain grade levels (defined in HR Policy are entitlements for corporate credit card based on the business justifications).

Mobile PhoneAll employees of the reward level of Manager and above will be provided with mobile phone, SIM card and email access (data services). Roaming service will only be provided to reward level of GM and above by the company.For all other reward levels the roaming charges will be deducted from the salary. Reimbursement of roaming charges is allowed only for business travel purpose, and only if required. If an employee is on annual leave no exceptions are allowed.

Reimbursement of Fuel ExpensesAn employee using his own car for the business of the Company, where no pool car is available, will be reimbursed at the rate of 0.100 Baizas per KM for a distance travelled in excess of 100 Km for a two-way journey.

Annual Leave PassageAll confirmed expatriate employees and their eligible dependent(s) [who are on AL HABIB sponsorship only] are entitled to a return flight home passage on completion of one year for self, spouse and two children up to the age of 18 years from Muscat to their home.

Eidiya Payment - Office AssistantsThe Company will pay all Muslim Office Assistants with Grade level 12 & 13 RO.20/- during each of Eid Al Adha and Eid Al fitr.

Ramadan Food AllowanceAn amount of RO- 2.5 per person per day will be paid to all Muslim employees working in shifts towards Iftar and Suhoor timings.

First ChildAn employee who has a first child ever will be awarded a gift worth of maximum RO.100/-.

First MarriageThe Company will award RO.200/- to an employee who gets married for the first time.

Company Services to staff Staff will be provided with the normal Company services at the staff preferential rates as published.

Staff Emergency LoansAll Employees will be entitled to loan amount for the purposes of emergency such as medical and death of a first degree family member (Father, Mother, Spouse, Children).

Staff FarewellFarewell parties may be conducted for employees who leave the service of the Company after serving for three years and more and the expenses will be borne by the Company.

Media policy

Employee may write, publish, express opinion / article in the print / electronic media or any other means of mass communication which does not affect the Company’s image / business / goodwill / directly or indirectly or even remotely connected to the organization.

Such expression needs not be referred to the Company management for approval and should be expressly stated that views expressed are personal and are not connected to directly or indirectly to the employer’s business or position held by him in the organization.

In case of any publication / expression as referred above is connected directly or indirectly / remotely to the company as an organization, the employee concerned shall obtain prior approval of HRD in writing.

The employee shall not undertake any such activity for monetary benefits.

In case the article / any type of publication or expression of opinion is related to the company and permission is granted, HRD shall vet and approve the material meant for publication.

In case of assignment on such issues results in the long term relationship with another organization which can be concluded as part time employment / assignment with monetary benefit, the employee shall bring the same to the notice of the management in writing and shall obtain prior approval.

Password policyThe purpose of this policy is to define the standard for creating strong passwords for all users of ALH. Password security, password changes, and other password rules help protect ALH’s technology resources from harmful acts.

Password Guidelines and Maintenance

•The passwords should contain at least 8 alphanumeric characters.

•The password should be case sensitive and should contain the combination of upper, lower case (e.g., a-z, A-Z) number and one special character e.g., 0-9, !@#$%^&*()_+|~-.

•A “user ID” should not be used as a password (either as it is, reversed or in upper case)

•First, middle or last names should not be used in passwords.

•The password should not be a word found in dictionary or a country name or a company name.

•The passwords should not be personal information like family name, birth date, initials, and names of family members.

•All passwords must be changed at least every 120 days.

•The user should not re-use any of last 3 passwords.

•User’s account should be locked after three (3) failed attempts to access the systems;

•A locked-out account cannot be used until it is reset by the IT Administrator or until the lockout duration for the account has expired.

•After two (2) minutes the locked account will automatically unlock.

•In case the user needs to access the system urgently, the account will have to be unlocked explicitly by the IT administrator only.

Printing Software (Equitrac)Equitrac Express print management software for colleges, universities and organizations to help in reducing the costs and complexities of managing print environments while ensuring users can print what they need, when they need it. This intelligent print management solution provides control, convenience, and choice to fully support evolving user requirements while reducing IT complexities.

Software-based capture, cost allocation, and reporting of every document produced on every device across departments or buildings

Easy, automatic, enforcement of print quotas (if needed)

Follow-You Printing™ with Secure Document Release to eliminate wasteful unclaimed printing and protect confidential documents – it allows printing from any printer within the network

Definable print rules and least cost routing and set default settings across all printers

Generate multiple reports on usage of each printer or each user

Encourages everyone to promote responsible printing, as well as minimize wasted paper and toner

Key Features

Spaces

Our main conference room. It is where we have our formal gatherings, meetings, presentations, and celebrations.

Majlis

The office ambience and amenities at Al Habib play a big role in our productivity, especially the small meeting rooms. They are an excellent space for us to meet our clients and customers to broker, negotiate and agree on deals and agreements and provide them privacy and comfort.

Ali Munawer

Sabla

Our second meeting room, which is more cosy, for concentrated discussions.

Meeting rooms

Each of the rooms, is named after one of our values, this is where we meet our customers and suppliers.

Pods

Where we break, switch off, but also collaborate and brainstorm

Employees Lounge

Our in house relaxation space

Phrases we like

A brandis a promise

Customers will never love a

company, until the employees love

it first

When people go to work, they shouldn’t leave their hearts at

home

Your thumbs will learn

Analogue in a digital world?Change

before youhave to

Excellenceis not a choice

What is the biggest room in the world?

Room forimprovement

Your most unhappy customers, are your greatest source of

learning.

02 0604

0305

07

08

01

OnboardingMeet HR & Admin for introduction

Induction Plan – Visit all Department for brief knowledge of their functionality

Introduction to Department Assigned

Allocation of workstation – in coordination with Department Head

Receive IT related such as Desktop, User, Password, Email

Receive ID Badge & Door Access

Receive Job Description & KPI – in coordination with Department Head

Receive Work related equipment such as stationaries, mobile, vehicle (as per job requirement )

welcome to the family - al habib

Documents