Welcome to the

Interactive Survey System

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What Is the What Is the Interactive Survey System?Interactive Survey System?

• Online, interactive version of the documents needed for NCQA accreditation, certification, recognition or evaluation programs

• Two components– Structure & Process Measures

– Survey Tool (ST or “Tool”)

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Key FeaturesKey Features

• Clear, concise web publication

• Layered information

• Submit survey info electronically via NCQA secure Web site

• Review all information at NCQA

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So What Does It Mean for You?So What Does It Mean for You?

• ISS Tool released March 30, 2009– Tools sent for each

SNP benefit package– Special attention to

Cohort selection

• Completed Tools due to NCQA no later than June 30, 2009

• Survey starts once you click “SUBMIT”– No Assessment status – No Re-assessment

Process

• Plan Comment Period– Occurs after Survey

Submission– Brief turn around time

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Select Cohort

• Enter Survey Tool

• Click Set Up Survey Tool

• Select Evaluation Option

• Select Cohort, for Readiness Evaluation then Save

• Cohort II– Effective 1/1/2008– No 2008 Submission– SNP 1-6– 7A & B not required

• Cohort I– Effective 1/1/2007

– 2008 Submission

– SNP 4-7 only SNP 7 is (2C & 3B)

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Don’t Wait to Submit

Structure & Process Measures due to NCQA by June 30, 2009

– SNPs do not have to wait until June 30th to submit their S&P Survey Tool. If you finish early, you may SUBMIT early.

– Heavy volume at the end of June may cause delays. The sooner you get it in, the smoother it will be.

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Resources

• Use NCQA’s Policy Clarification Support (PCS) system when you have questions on S&P measures/elements.

Web address: http://app04.ncqa.org/pcs/web/asp/TIL_ClientLogin.asp

Link from SNP Web page: www.ncqa.org/snp.aspx

• Use NCQA’s Customer Support when you have ISS or general questions

Tel: 888-275-7585888-275-7585

The Survey Begins

at Submission!!!

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Survey ProcessSurvey Process

• Organization submits completed Survey Tool with attached documents

• NCQA survey team assesses performance against all Structure & Process measure requirements

• Plan Comment Period – document clarification

• Final scores analyzed for inclusion in report to CMS

• NCQA will not publicly report SNP data

Documentation Preparation Strategies

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Developing Your Documentation Developing Your Documentation SystemSystem

• Build an electronic system for all documentation to be linked to Survey Tool– Not required to keep

documents in a central file….but this is a common practice

– Use any organizing principle you wish

– May pull from different areas – may help in version control

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ST Documentation LibraryST Documentation Library

• Central reservoir of all reference materials for compliance

• Sort by document, standard, file path and date

• Load into the library and then link with specific elements

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Document UploadingDocument Uploading

• Start early

• Send documents in bunches

• Copy your documents from your network to your hard drive, and upload from there

• Upload during off-peak hours

Uploading Documents

*Attaching & uploading are 2 distinct processes*

– Start with documents you have loaded and linked to elements in Library

– Must upload to NCQA secure server

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Documentation RequirementsDocumentation Requirements

• For security and data protection only allow file types:– .CSV, .DOC, .GIF, .JPG, .MPP, .PDF, .PPT, .RTF, .TXT, .VSD, .XLS

• Convert others to .GIF, .JPG via scanner or to .PDF using Adobe® Acrobat®

• Do not send Zip files to NCQA

• Save documents to 2003 version

• Do not send PHI

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Documentation - ScanningDocumentation - Scanning

• To minimize file size and retain readability – Save scanned documents

in .GIF, .TIF, .JPG format– Color images: 80 dpi and 8 bit (256) color

settings– Text pages: 80 dpi and 2 bit (black and white

or line art settings)– Black/white image: 80 dpi and 8 bit (256

color) settings or 80 dpi and 8 bit scale (256 shades) settings

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Documentation TipsDocumentation Tips

• Highlight key sentences • Focus on only what element

requires• Limit size and number

– Use only pertinent pages with cover page that provides the context

– Unless element requires multiple documents, one is sufficient

– Use hyperlinks in documents if you wish

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What Should I Put What Should I Put in the Support Text Box?in the Support Text Box?

• Use this area to communicate with NCQA

• Utilize page & paragraph number field

• Brief summary of information – focus on what the element requires

• If element has multiple factors, consider using this field to map out information

• Not sufficient to cut and paste info into this box, must still attach supporting documentation

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• Comment Box is different from the Support Text Box– Requires SNP to include additional information

related to a specific element or factor

• SNP 1: Element A Comment Box– NCQA is looking for information regarding the eligibility criteria used by plans for case

management and the % of members enrolled in case management

• SNP 1: Element B Comment Box– NCQA is looking for other referral sources for CM

How to use the Comment Box

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Check Survey Tool

• Link Documents to Elements

• Verify Documents in Library are uploaded

• Perform Completeness Check

• Submit Tool

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This Is It !