welcome u how to use ncar’s telephone system u telephone features u voice messaging features
TRANSCRIPT
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Welcome Welcome How to use NCAR’s telephone system
Telephone Features Voice Messaging Features
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Phone TypesPhone Types Cisco 7960
Standard office issue. Has a built-in speakerphone
Cisco 7914 Additional lines module
All models have a 10/100 Ethernet port
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Interactive Phone TutorialInteractive Phone Tutorial 7960 Phone tutorial available at
http://www.cisco.com/warp/public/779/largeent/avvid/products/7960/router_page.htm
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Placing callsPlacing calls Within UCAR buildings
Dial 4 digit extension
Local calls9 + 10 digits (303 or 720)9 + Toll free number (1-800 etc.)There is no dial tone after dialing the “9”
Long distance calls9 + 1 + Area Code + number + Acct or ID9 + 011 + number + Acct or ID
(“<<“ will erase last character)
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Placing CallsPlacing Calls From a fax machine
For international calls:9 + 011 + intl-number + # (pound key) + 2 beeps + account key
Domestic long distance9 + 1 + area code + number + 2 beeps + account key
This information is included in the FAQ page
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Transferring callsTransferring calls Press “Trnsfer” (displayed in screen)
When you receive dial tone, enter the extension where you would like to transfer the call to Announce call (optional)
Press “Trnsfer” or hang up To return to caller if party is not available, press “End
Call”, then press “Resume”
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Consultation CallConsultation Call (“Can I put you on Hold for a Minute?”) (“Can I put you on Hold for a Minute?”)
Press “Hold” Press “New Call”
Dial Extension Press “Hold” To alternate between calls
Use arrow keys to highlight caller, press “Resume”
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Conference CallConference Call (Joining up to 5 other people together for a (Joining up to 5 other people together for a simultaneous conversation)simultaneous conversation)
Dial 1st party Press “More” (softkey in screen until you see ‘Confrn’) Press “Confrn” (1st party put on Hold) Dial 2nd party Press “Confrn”
Press “More” Dial 3rd party Press “Confrn”
Press “End Call”, use arrow to select the previously connected parties without adding last call
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Forwarding Your CallsForwarding Your Calls To work at another desk Or when you will be away from the office
Press “CFwdAll” Dial the destination extension (or x2799)
Display reads “Forwarded to xxxx” To remove forwarding from your line
Press “CFwdAll”
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Other ToolsOther Tools User defined Volume levels
Ringer and Handset (save)
UCAR Directory Last Number Redial Missed Calls Call Log w/ redialing Web Interface
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UCAR DirectoryUCAR Directory To look up UCAR Employees
Press “Directories”Select the UCAR Directory
Enter Last Name, First Name Enough letters to make a list of less than 32 names
Or extension Press “Search” (“<<“ will erase last character) Select person (using arrows)
Press “Dial”
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Setting up Your Telephone Setting up Your Telephone ServicesServices
Logon to the web page http://phones.ucar.edu/ccmuserLogon name (same as UCAR email user ID, eg. jdoe)
PasswordPIN - please change password and PIN at first login (default 123456)
Web interfaces uses “mouse-overs” to highlight links
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Telephone FeaturesTelephone Features Placing calls Transfers, Consultation, and Conference Calls Forwarding Your Phone UCAR Directory,
Custom Volume Levels Redial Call Logs Web Access
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QuestionsQuestions
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Voice Messaging FeaturesVoice Messaging Features Accessing your Mailbox
Press * if not at your phone Listening to Messages
Forwarding , Saving, and Deleting messages Sending Messages Setup Options
Message NotificationVoicemail brochure
http://www.cisl.ucar.edu/nets/ucar-directories
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Accessing MessagingAccessing Messaging Press Messages Button or dial access
number (x2799)
If you dial the external phone number or are calling from another
office, press * when voice messaging answers, and enter your extension
Enter your password, #
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Listening to Messages Listening to Messages New Messages
Messages you have not yet listened to
Old Messages Messages that you have listened to and saved
You can Forward a message to another user with a comment attached.
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Sending Messages Sending Messages Message Options
Messages can be sent to an individual, multiple users, or a list
Special Delivery Options Urgent, Private (can not be forwarded), Return Receipt, Future Delivery
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Setup Options Setup Options Greetings
Regular Alternate (vacation)
Message Settings Message Notification (pager) Full/Brief Menus Private Lists (distribution list)
Personal Settings Voice Messaging Password Recorded Name
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Message NotificationMessage Notification Schedules
PagersWorking at Home
Remote SecurityReceiving notification at a telephone
Unity has a message for “jdoe”Enter ID now
Press 1 to turn OFF notification to this number (wrong number)
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Caller OptionsCaller Options Callers can bypass your greeting and go
directly to recording by pressing the # (pound) key at any point during your greeting
Callers may transfer to another extension after they reach your voicemail box by entering the extension at any time during your recorded greeting
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The best way to provide this information is to record it in your greeting.
"Hello, this is __________ and I am not available at this time. Press # to skip this greeting or you may dial x5678 at any time to reach our receptionist Jane Doe."
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QuestionsQuestions