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Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

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Page 1: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Welcome!

Using Argos for Letter Generation

Presented By

Jim OllerheadBanner & Argos Support Team Leader

University of Salford, England, UK

Page 2: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Please remember to silence your telephone

Thank You!

Page 3: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

A bit about me…1995 – 2001

Banner Developer

2001 – 2004

Various Other

Oracle Roles

2004 onward

Banner Support

Team Leader

Page 4: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

The University of Salford is in the North West of England close to Manchester

The University was founded in 1896 and has a student population of approximately 19,000

SunGard HE products (Banner Student, Financial Aid and Accounts Receivable) have been in use at the University of Salford to hold information about our students since 1999

We began trialling the use of Argos at the beginning of 2007

University of Salford, England, UK

Page 5: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

The Joy of Banner Letter Generation…

Before you begin….Find the User Guides!

(General, Chapters 3, 5 and 6)

Learn about the Banner ‘mark-up’ language

Teach yourself SQL

Page 6: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Finding the User Guides

Open up the Banner Bookshelf

Index the PDF’s if necessary

Perform an advanced search for ‘Letter’

Find the relevant sections from the 2884 hits

Read them!

Page 7: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Learn the Banner ‘Mark-up’ Language

23 ‘tags’ some of which have a multiple parameter format (e.g. tables)

Complex syntax needed for simplest things, e.g:

#CONCAT x Concatenate — Place x next to the preceding word without inserting a space between them. Frequently used to place punctuation after a variable

Note: A backslash (\) is required to concatenate a period (.), for example:*VARIABLE#CONCAT ,*VARIABLE#CONCAT !*VARIABLE#CONCAT \.

Note: A trailing space is required after the #CONCAT command and before the x string.

Page 8: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Teach yourself SQL for

368 Pages

0.66kg

Page 9: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Teach yourself SQL for

432 Pages

0.54kg

Page 10: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Building your Letter (1)

Create anApplication in

GLRAPPL

Page 11: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Building your Letter (2)

CreateVariables inGLRVRBL

Page 12: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Building your Letter (3)

Create aLetter Code in

GTVLETR

Page 13: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Building your Letter (4)

CreateParagraphCodes in

GTVPARA

Page 14: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Building your Letter (5)

CreateParagraphs in

GUAPARA

Page 15: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Building your Letter (6)

AssembleLetter in

GUALETR

Page 16: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

I can print my letter now, Yes?

Dear Sir…

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Yours,

~~~~~~~~~~

Page 17: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

NON, NEIN, NADA, NOPE!

Dear Sir…

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Yours,

~~~~~~~~~~

Page 18: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Deciding who to send your Letter to (1)

Create aPopulation Selection inGLRSLCT

Page 19: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Deciding who to send your Letter to (2)

CheckPopSel is OK in

GLIEXTR

Page 20: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

NOW I can print my letter, Yes?

Dear Sir…

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Yours,

~~~~~~~~~~

Page 21: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

NON, NEIN, NADA, NOPE!

Dear Sir…

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Yours,

~~~~~~~~~~

Page 22: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Running the built-in processes (1)

Run the Population

ExtractGLBDATA

Page 23: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Running the built-in processes (2)

Run the LetterExtract

GLBLSEL

Page 24: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Running the built-in processes (3)

Run the Letter Print

ProcessGLRLETR

Page 25: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Finally – Do I get my Letter now???

Dear Sir…

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Yours,

~~~~~~~~~~

Page 26: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

OUI, JA, SI, YES, AT LAST!

Wasn’t that fun?

Page 27: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Pre-Argos Solution

Use 3rd-party

Reporting tool

To build list

of recipients

Extract

Into

Excel

Mail-merge

Into Word

Page 28: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Drawbacks with MS solution

Users must have (and be able to use!) MS Office

Only addresses are extracted – other data will

require additional programming

Ownership and uniformity of template letters

Data can be changed after letter production

No record of letters sent/produced

held within Banner

Page 29: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Argos in France

Page 30: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Argos in Greece

Page 31: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Argos in the UK

Page 32: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

USA on trial in the UK

Another Acronym!

P roblem

I n

C hair

N ot

I n

C omputer

B eyond

A ny

N ormal

N eed for

E ducation

R ecords

A nother

R eason for

G oing

O ff

S ick

A d-Hoc

R eport

G eneration and

O utput

S olution

Page 33: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Up-front advantages

Web interface – no installation needed

Training? What training?

Control over who can change what

Central store for letters facilitates good CM

PDF Output = no post-production changes

User empowerment ( = less work for IT support!)

Page 34: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

How we implemented Argos at Salford

Initial decisions:

Single user sign-on to the Banner database

All Argos-specific objects held in the

ARGOS_USER schema

Setting up of Argos key-users

Creation of a BI Data Dictionary

Page 35: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Single-User Sign-on

All users connect as ARGOS_USER

ARGOS_USER given full query-only access

Access to individual Banner tables controlled by

BI Data Dictionary views (mostly!)

No impact from Banner upgrades

Page 36: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Advantages of Argos-specific objects

No impact from Banner upgrades

Facilitates ‘soft parameter’ reporting

Objects created so far:

6 Business Intelligence Views

GYRSIGN table for recording signatories

Argos package containing 5 functions

Page 37: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

BI Data Dictionary (Views)

Evolving with time and usageSix objects so far (roughly chronological order):

SYRAPPL - ApplicationsSYRDEMO - (Person) DemographicsSYRSTPR - Students against ProgramsSYRMODL - Academic History Module MarksSYRINTR - Interruptions to StudySYRSTOU- Learning Outcome

Page 38: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Example BI View: SYRSTPR

Students against ProgramsJoins 16 tablesUses library functions to look up coded values

Adobe Acrobat Document

Additional User-friendly definition document

Microsoft Excel Worksheet

Page 39: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

New table for Signatories of letters

Page 40: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Connect in seconds

Page 41: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

First Version of Offer Letter Parameters

Page 42: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Second Version of Offer Letter Parameters

Page 43: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Quickview for record of sent letters

Page 44: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Users Q & A on Argos…

Q. Can we have separate letters for overseas?

A. No.

Q. Can we have separate letters for conditional offers?

A. No.

Q. Can we have different letters for different signatories?

A. No.

Q. Can we have a separate report for Address Labels?

A. No

Page 45: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Why Not???

Because

we don’t

need them!

Page 46: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Sample Output from Offer Letter

Three Samples, One Letter!

‘Home’ Student, Unconditional Offer

‘Home’ Student, Conditional Offer

Overseas Student, Conditional Offer

Adobe Acrobat Document

Adobe Acrobat Document

Adobe Acrobat Document

Page 47: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Mailing Labels from same Datablock

Page 48: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

But what if the wording isn’t right…

Is it the wording, conditions or the source data?

Wording: Change it but be aware that we only

version control the Master Copy

Conditions: Speak to business process owner

then Key User to change it

Source Data: Speak to IT support

Page 49: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK
Page 50: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK
Page 51: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK
Page 52: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK
Page 53: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK
Page 54: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Pictorial

Class List

using same

Datablock

as for

Letters

and Report

Page 55: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Overall Argos User Experience

Log in (Double-click Icon) < 1 minute

Choose the letter to run < 1 minute

Enter parameters < 1 minute

Run preview 1-3 minutes

Print Done!

Page 56: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Difference to User Community

Banner MS Merge Argos

Page 57: Welcome! Using Argos for Letter Generation Presented By Jim Ollerhead Banner & Argos Support Team Leader University of Salford, England, UK

Thank you for your Attention!

Any

Questions?