welfare, health and safety in business - tea bazaar - thai & continental cafe

7/30/2019 Welfare, Health and Safety in Business - Tea Bazaar - Thai & Continental Cafe

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Tea Bazaar: Thai & Continental Cafe

Tea Bazaar is located near Bissho Road in Bashundhara Residential Area.

It is a pretty calm place to hang around with friends and grab a snack.

Vision: The place to retreat for a tranquil environment.

Mission: Provide consumers with high-quality meals and atmosphere to meet

their personal and recreational needs.

Goals: Raise profitability. Maximize net income by increasing revenues and

controlling costs.

Performance Management in Tea Bazaar

Here, mangers systematically identifies and sets specific performance goals. These goals are challenging but not so difficult to achieve as to be seen as

irrelevant to real world performance.

Detailed and timely feedback on progress towards goal achievement areprovided.


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Formal Methods of Performance Management:

There are a number of methods we can use to manage performance. Smaller businesses like Tea Bazaar might find it useful to consider the

SMART principle in developing performance management systems.

Specific Measurable Attainable Realistic Time-based

Management By Objectives (MBO)

MBO defines goals and future targets by consultation. A SMART plan is created defining Future tasks, behavior and productivity,

so that both the manager and staff member are aware of what needs to be

achieved, to what standard and by when.

It is used in Tea Bazaar because: Here people are results driven. Tea Bazaar prefers formal processes to manage performance. With this, outcomes can be measured accurately.


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360-Degree Appraisal (Recommended)

This method gathers feedback from different parties to give an all-roundpicture of performance.

This includes the current boss, peers, co-workers, subordinates and evenexternal customers.

The employees own self-assessment is also added and compared. Best Used: Where time, effort and funding is available. Where it is important to get several perspectives on a persons

performance, for example in customer service roles.

Employee Welfare In Tea Bazaar

Tea Bazaar provides employee welfare because, It creates a genuine sense of corporate social responsibility towards

employees.

It improve the morale and loyalty of employees.

The following welfare benefits and services are provide:

Sick Pay a basic income to employees who are incapable of attendingtheir work due to illness.

Maternity leave allowed for pregnant workers. Annual leave all employees are entitled to a minimum of 28 days annual

holiday.


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Health & Safety Legislation

Employers have following duties All systems (work practice) must be safe. The work environment must be safe and healthy. All plant and equipment must be kept up to the necessary standard. Employees have the following duties To take reasonable care to avoid injury to himself/serself and others. To co-operate with his or her employers to help them comply with their

legal obligations.

Safety Procedures Followed by Tea Bazaar

Risk assessment in writing is carried out on a continues basis. Introduction to control or reduce risk is implemented. Hazard and risk information is shared with everyone onto the premises. Safety policies is revised regularly. Employees who are especially at risk are identified. Up-to-date and appropriate training and safety matters are carried out. Information and consultation about health and safety is provided to

employees.


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New Approach

The new model of welfare is

Pro-active: address potential health issue rather than reacting to regulation,

complaint.

Positive: promote health and well-being rather than ill-health and injury and crisis

Holistic: including emotional and spiritual factors

Wide-ranging: attention to diverse issues

One of the issue in the new welfare model is:

Work-Life Balance and Control of Stress

Elements in a work-life balance: Clarification of values and priorities through in-house awareness training. Consultant-led skills training in time-management, delegation, work

organization and relaxation techniques.

Flexible working arrangements to allow time for family and social activitieswithin working weeks.

Elements of stress management techniques:

Counseling to air and resolve conflicts. Time off or regular rest breaks. Relaxation techniques like breathing exercise and meditation. Physical exercise and creative self-expression as a safety valve for tension. Delegation and planning to avoid work-load related stress. Assertiveness to control stress related to insecurity in interpersonal

relations.

welfare, health and safety in business - tea bazaar - thai & continental cafe

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