we're engaging - the role of social media & apps in running services
DESCRIPTION
How one housing organisation uses technology and social media to engage with its customers.TRANSCRIPT
We’re engagingThe role of social media and Apps in
running services
A few nuggets for you…
We need more engagement!
• Website usage• Social networks• Smartphone App• E-bulletin
accessibility
accessibility
social media nuggets
• PR• Customer complaints• Positive feedback• Increased engagement• Help and support• Brand Management
We’re engaging but we’re not married yet