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West Dixie Highway

Business Report

May 2017

Community Planning & Development Department

12400 NE 8th Avenue | North Miami, FL 33161

305-893-6511

Economic Development Survey & Analysis of

West Dixie Highway Businesses Prepared By: Sam Blatt

Economic Development Manager

West Dixie Highway Business Survey May 2017 1

Table of Contents

Introduction……………….……………………………………… 2

Respondent Demographics………………………………………. 4

Operating in North Miami……………………………………...... 6

Community Engagement…………….…………………………... 8

Conclusion……………………….….…………………………...... 10

West Dixie Highway Corridor Survey....………………………... 11

Survey Form………………………………………………………Ap.A

Data Spreadsheet………………………………………….……...Ap.B


West Dixie Highway Business Report

West Dixie Highway Corridor Businesses

May 2017

Introduction

Dixie Highway is one of the nation’s oldest highways, stretching from Chicago to Miami.

Built in 1915, the highway is also known as State Road 909 in Florida, and North Miami’s West

Dixie Highway boundary extends from NE 121st Street to NE 143rd Street traversing over three

and a half miles through the heart of the city. Along with US-1 (Biscayne Boulevard), West Dixie

Highway has been a historically important commercial corridor for North Miami, but with the

completion of I-95, business and tourism in the area surrounding West Dixie Highway suffered.

Now West Dixie Highway and the City of North Miami are on the cusp of a resurgence through

both public and private efforts to implement redevelopment projects.

With the adoption of its new Comprehensive Plan in 2015, the City of North Miami raised

the height limit along West Dixie Highway from 55 feet to 110 feet to make the corridor more

conducive to development. Included in the adopted Comprehensive Plan was the Neighborhood

Redevelopment Overlay Boundary (created in 2007) that covers a significant portion of the West

Dixie Highway corridor, positioning the highway’s land use for mixed-use development including

multi-story commercial and high-density residential use.

Given the changes that are coming to West Dixie Highway and the City of North Miami,

the Economic Development Division of the City of North Miami surveyed business owners who

make up the commercial corridor to understand their needs and concerns, listen to feedback on

proposed changes, and generally get a better understanding of the potential business climate for

West Dixie Highway and North Miami.

Iron

Manors

Fountain

on West

Dixie

Highway

built in

1923


Methodology

The West Dixie Business Report encompasses a business survey and analysis of its findings,

focusing on the West Dixie Highway corridor from NE 121st Street up to NE 143rd Street.

From August 2016 to February 2017 business surveys were conducted with commercial

businesses located along West Dixie Highway.

This is the second in a series of surveys, with the first 2016 business report being

conducted in the downtown district along NE 125th Street. Specifically, eighteen diverse

types of businesses were surveyed indicated on the map above. (Figure i) The purpose of

the survey was to gather feedback from North Miami business owners to help identify

ways to improve the quality of city services as they relate to supporting existing

businesses as well as targeting new businesses based on the survey findings.

The survey was conducted in-person going door-to-door after arranging survey interviews

via phone call. (Appendix A). Overall, surveys were completed by 18 businesses out of 196

businesses (9%) located along West Dixie Highway. (Appendix B) The goal of the survey

was not to contact every business, but to try and gather an accurate sample size reflective

of the broader demographics of the businesses in the West Dixie area.

Figure i


Respondents Demographics

A majority of the businesses surveyed specialized in selling either retail goods or services (50%)

This business use included a variety of categories such as restaurants or a laundromat. (Figure

1.1) The rest of the surveyed businesses were distributed fairly evenly across three other

categories: Healthcare, Office, Music/Entertainment, and other miscellaneous businesses. West

Dixie Highway is a unique corridor with several music and entertainment-focused business. For

example, Audio Vision Recording Studios is a music recording studio that has top musical talent

record in their business in North Miami. Some of their notable clients have included: Aretha

Franklin, Jamie Foxx, Steve Stills, The Eagles, Lil’ Jon, and more. The “Other” category included

businesses such as non-profit organizations and childcare centers. Given the demographics of the

businesses located along West Dixie Highway, this is a fairly accurate representation of the

businesses located in the area. However, no automotive shops participated in the survey

although this use makes up a significant portion of businesses on the West Dixie Highway

Corridor.

Most of the respondents were small business owners, and there were few that had more than

ten employees. The largest category of surveyed businesses employed three or less individuals

(44%). (Figure 1.2) While most businesses surveyed had few employees, the largest employer

surveyed was Freedom Flag & Banner, a wholesale flag-making and distribution business, with

16 employees. These findings are consistent with the statistics of the greater North Miami

business community. According to The Beacon Council, 70 percent of North Miami businesses

have four employees or less.

Figure 1.1


An overwhelming majority of business

owners surveyed were seasoned business

professionals who had been in business at

least a decade or more. (Figure 1.3) Several

of the businesses were family-owned and

operated entities that had been passed

down through generations.

It is notable that so many surveyed

businesses have been in the area for so

long. Given West Dixie Highway’s unique

and challenging geography (diagonal road

with triangle-shaped lots), there is a

perception that businesses inherently

cannot succeed there long term. The

surveyed businesses prove that a business is

capable of staying long term if conditions

are right and a business manages well.

A majority of businesses surveyed (56%)

have been in business more than 20 years,

and while up until now they have been

stable and in the same location, many of

these business owners will not necessarily

keep their businesses for much longer.

Several business owners commented they

are winding down or near the end of their

careers, and that they may be interested in

selling or renting out their property in the

near future. Also characteristic of this

cohort was the large percentage (72%) that

owned their property as opposed to simply

leasing space (Figure 1.4). This means that

West Dixie Highway is about to face a major

change in its business landscape over the

next few years with property potentially

coming on the market for sale or lease. This

is very promising for redevelopment since

market conditions are right for new

acquisition and infill along the corridor.

Figure 1.2

Figure 1.3


Operating in North Miami

A common response to the question of why an owner chose to open their business in

North Miami was that they had pre-existing ties to the community. Many business owners

are local residents or have family who live in North Miami. Given this, there is a vested

stake in seeing the community, as well as their business, thrive and prosper since it is

where they both live and work. (Figure 2.1)

Another common reason to locate in North Miami was simply the opportunity presented

itself in the real estate market. Given that many of these businesses own their properties

outright and have been in operation for over a decade, the real estate deals that these

business owners made was an investment in the market. Based on surveys, several

business owners are looking to wind down their stake in their properties and liquidate

their equity in the market.

Figure 1.4

Figure 2.1


Information on the economic vitality of the West

Dixie Highway corridor was exposed by asking

business owners about perceived fluctuation in

sales. The numbers were split equally between

increased, decreased, and no change in sales. This

seems to suggest that economic success is less

dependent on the corridor and geography as a

whole and is more determined by individual

performance, market need, and business

management. (Figure 2.2) This insight underscores

the point that market need and strong business

fundamentals are more important than opening

purely based on location. Figure 2.2

Figure 2.3

Additionally, respondents were asked what various kinds of marketing strategies they used

to attract customers. (Figure 2.3) Sales did not seem to correlate with variety and quantity

of marketing, indicating that there are underlying components to the sales performance

other than business advertisement such as market need. Notwithstanding, many business

owners claimed to have no advertising, or only relying on word of mouth from its customer

base.


Figure 3.3

Community & Municipal Engagement

When asked how the City could assist their business, a most respondents stated they

wanted to be kept informed on grant opportunities, including those requiring matching

investments. (Figure 3.1) Most business owners also voiced that they needed general assistance

to confront unique problems to their property. For example, one owner spoke of cars parking on

the swale by their business. Another had an issue with loitering, and a third needed assistance

with a light pole and exposed wiring in their parking lot. Others cited increased police protection,

beautification and trash pickup, and the desire for skills and assistance with business operations.

A plurality of business owners expressed dissatisfaction with the City of North Miami’s

enforcement, regulation, and codes in the West Dixie Highway area (Figure 3.2). Some of the

business owners linked their unresolved problems from the graphic in figure 3.1 as their

justification for the response. Others believed that the City did not enforce its codes consistently

or to the degree needed to maintain an attractive looking commercial corridor.

Figure 3.1

Figure 3.2


Of the business owners surveyed, an overwhelming number of them preferred to

be contacted by the City through email or a phone call. A substantial portion of official

City correspondence is done through direct mail, so some of the business owners may not

be receiving or reading some of what is sent to them. Additionally, many of the city

events, announcements, and notices are on the city website or Channel 77 (City TV),

which is less frequented than email or phone. City Staff may need to consider using email

and phone for more correspondence and to market more effectively. (Figure 3.3)

In response to the question of what types of businesses respondents’ desired to see the

city target for the West Dixie Highway area, an overwhelming number emphasized more

diversity in the retail stores, and almost every business owner specifically mentioned

more restaurant and café options. (Figure 3.4) While many of the wishes of these business

owners were similar to the desires of business owners on NE 125th Street, a unique desire

of some West Dixie Highway businesses was the wish for more corporate or franchise

retail in the area. There are very few corporate stores or restaurants in West Dixie

Highway corridor.

The desire for more restaurants and a vibrant retail presence tied in with what

respondents stated was their biggest challenge going forward: getting customers in their

doors and walking the streets. Increasing the diversity of retail and places to dine could

promote more walkability and foot traffic by consumers.


Conclusions

Based on these survey findings, city staff should continue to improve outreach and

presence within the business community. Using email and phone data obtained through

the Certificate of Use and Business Tax Receipt process, the City should focus on engaging

more through email and text messaging. Most businesses had problems and issues unique

to their location that requires continued and sustained City involvement and outreach to

remedy. According to this survey, many of the property and business owners on West

Dixie Highway are seasoned business owners who have owned their property for many

years. Several of the businesses are in their mature stages, and these properties may

become available on the market in the next five to seven years.

This presents an opportunity on the horizon for significant city involvement in the

redevelopment of a corridor that has historically been so vital to the economic prosperity

of North Miami. With many of the business and property owners in the twilight of their

careers, this may be the opportunity to promote and plan for sustainable community

development in the coming years. Implementation of the 2013 Downtown Development

& Major Corridor Master Plan will be crucial in the coming years. It is clear business

owners are eager to work together and participate in community development activities.

Staff should harness this desire to participate in city improvements by hosting business

roundtable discussions to engage and foster cooperation among business clusters. Given

the low amount of marketing and lack of foot traffic, a small business development

workshop could be crucial in helping small business owners develop marketing strategies

and effective means of financing. Per the business survey, an overwhelming number of

business owners are willing to participate in such a city-hosted event.

West Dixie Highway is a historically significant commercial corridor and it traverses

the heart of the North Miami community, and its economic success is critical to the

success of the rest of the community. Continual and constant engagement is crucial for

continued growth and prosperity. Continuing to implement the Downtown Development

& Major Corridor Master Plan will target many of the issues this survey analysis identified

including the fostering of public private partnership redevelopment projects, including a

partnership with Florida Department of Transportation in improving the corridor.

Figure 3.4


For questions or comments related to this report, please contact Sam Blatt,

Economic Development Manager for the city of North Miami at (305) 893-

6511 ext. 19006 or by email at [email protected].

Special thanks to Gabrielle Cazeau for assisting in study research.

mailto:[email protected]


Part II: West Dixie Highway

Street Improvement Results

In addition to the business survey that was analyzed previously,

sixteen business owners located along the West Dixie Highway

corridor took a separate survey concerning the walkability,

engineering, beautification, and other general questions related to

West Dixie Highway.

The City created a Downtown Development & Major Corridor

Master Plan in 2014 that includes recommendations for significant

improvements to major commercial corridors like West Dixie

Highway. Some of the questions herein are reflective of the

proposed changes based on this Master Plan.

The survey was conducted in person at each business by the

Economic Development Manager. Below are the questions asked

and the responses.


For questions or comments related to this report, please contact Sam Blatt, Economic Development Manager for the city of North Miami at

305- 893-6511 ext. 19006 or by email at [email protected].

Special thanks to Gabrielle Cazeau for assisting in study research.

mailto:[email protected]

Local Business Survey

1 | P a g e

Local Business Visit

Date: _______________________ City Staff Person(s): _____________________________

Company: __________________________________________

Contact(s): __________________________

Work Phone:_____________________ Cell:_________________

Email: ___ Website: _________________

Business Address: __________________________________________________

Business Details & Classification

Type of business (i.e. retail, office, industrial, healthcare, etc.) _____________________

Briefly Describe what your business is and what services it provides:______________________

______________________________________________________________________________

Year opened in North Miami: ____________

Lease or own location? [ ] Lease [ ] Own

North Miami Chamber of Commerce Member? [ ] Yes [ ] No

Is your business planning:

To add new products? __________________________________________________________

To add new services? ___________________________________________________________

Change in operations? ___________________________________________________________

Considering expansion? If so, to what size and what is your timing? _______________________

_____________________________________________________________________________

APPENDIX A


2 | P a g e

Workforce

Approximate number of employees: _________ Full-Time: _____ Part-Time: _____

Approximate # of employees living in North Miami:____

Employee turnover rate: ________________________________________

Any issues relating to employee availability, employee skills, training? __________ ______

___________________________________________________________________________

How do your employees get to work? _______________________________________________

Have you had any issues with employees being unable to have means of transportation to get to

work? ________________________________________________________________________

How would you rate employee productivity?

[ ] Excellent [ ] Above Average [ ] Average [ ] Below Average [ ] Poor

How would you rate overall employee attitude:

[ ] Excellent [ ] Above Average [ ] Average [ ] Below Average [ ] Poor

Increasing employees? [ ] Yes [ ] No

Decreasing employees? [ ] Yes [ ] No

If so, why? ____________________________________________________

Market Analysis

Why did you choose North Miami as the location for your business? ______________________

______________________________________________________________________________

______________________________________________________________________________

What are the reasons why your business will stay or leave North Miami in the next 5

years?________________________________________________________________________

_____________________________________________________________________________

Who are your customers?_____________________________________________________

________________________________________________________________________

Where do most of your customers live? [ ] 1 mile radius [ ] 3 mile radius [ ] 5 mile radius

[ ] Outside North Miami [ ] Outside Miami Dade [ ] Other, please specify___________


3 | P a g e

How have your sales fluctuated over the past year? [ ] Increased [ ] Decreased [ ] No Change

What is your primary means of advertising (print, online, radio/tv, word of mouth, location, etc)?

________________________________________________________________________

Local Business Feedback

How can the City of North Miami assist your business? ________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

What kind of information would you like to share with:

City Staff?_____________________________________________________________________

North Miami Residents?__________________________________________________________

Other North Miami Businesses?____________________________________________________

How satisfied are you with the City’s codes and regulations (proper business appearance,

necessary documentation, zoning, landscaping codes, signage/paint regulations, etc)?

Very Satisfied [ ] Satisfied [ ] Neutral [ ] Dissatisfied [ ]

_____________________________________________________________________________

Strengths?_____________________________________________________________________

Weaknesses?___________________________________________________________________

What is the best way for the City to communicate with your business?

Direct Mail [ ] Email [ ] City Website [ ] Social Media [ ] Phone [ ]

City TV (Ch 77) [ ] Newsletters [ ] Brochures [ ] Forums [ ]

Why types of businesses would you like to see locate along major corridors and in the downtown

area (restaurants, grocery, office, other retail, industrial, etc)? ____________________________

______________________________________________________________________________

Would your business participate in a North Miami Business Roundtable with other local

businesses if it were facilitated by the City? [ ] Yes [ ] No

If no, why not?___________________________________________________________

Would you attend a Small Business Development meeting sponsored by the City? [ ] Yes [ ] No

If no, why not?___________________________________________________________


4 | P a g e

Would you be interested in matching grant funds requiring some investment money from you?

[ ] Yes [ ] No

If no, why not?___________________________________________________________

What do you see as your business’ biggest challenge going forward?_______________________

______________________________________________________________________________

______________________________________________________________________________

Other than your specific requests, do you have any suggestions on how the City can improve its

support of local business in general?_______________________________________________

______________________________________________________________________________

______________________________________________________________________________

Other comments: _______________________________________________________________

______________________________________________________________________________

______________________________________________________________________________ ______________________________________________________________________________

______________________________________________________________________________


5 | P a g e

West Dixie Street Corridor Multi-Modal Survey

(West Dixie Hwy Businesses Only)

1. In terms of pedestrian-friendliness and good for walking, how would you rate West

Dixie?

[ ] Excellent [ ] Good [ ] Fair [ ] Poor

2. Please rank the following items from 1-5, with 1 being the most desirable preference you

would like to see on West Dixie, and 5 being the least desirable:

[ ] Bicycle Lane

[ ] On-street parking

[ ] Wider sidewalk for shade trees

[ ] Shade trees in median

[ ] Wider sidewalk for pedestrians

3. Would you support adding a tree-lined median to the intersection of W. Dixie Highway?

[ ] Yes [ ] No

4. Tree-lined sidewalks in front of your business? [ ] Yes [ ] No

5. If you had to choose one, would you support adding a separated bike lane to W. Dixie or

a wider sidewalk? [ ] Bike Lane [ ] Sidewalk

6. Would you support closing off West Dixie at the 5 points intersection to make room for

on-street parking? [ ] Yes [ ] No

7. How would you describe the amount of available parking in the area?

[ ] Excellent [ ] Good [ ] Fair [ ] Poor

8. Do you consider access to your business to be safe?

[ ] Yes [ ] Somewhat [ ] No


6 | P a g e

9. Would you be interested in getting involved in the City’s business development process?

[ ] Yes [ ] No

10. Does the 5 points (NE125th/NE6ave/W. Dixie) intersection present a transportation or

pedestrian safety problem in your view? [ ] Yes [ ] No

11. Generally speaking, do you support regulations to make signage along West Dixie more

presentable? [ ] Yes [ ] No

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A B C D E F G H I J K L M N O P Q

RespondentID CollectorID StartDate EndDate IP Address Email Address First Name LastName Custom 1 Today's Date Contact Information

Date / Time First and Last Name Company Company Address Address 2 City/Town State/Province ZIP/Postal Code

6156786708 155619033 04/17/2017 04/17/2017 50.225.216.206 09/07/2016 Marie Frantzcois Christian Academy Des Petits Enfants Inc. 14150 W. Dixie Hwy

6156773925 155619033 04/17/2017 04/17/2017 50.225.216.206 09/28/2016 Fritz Jean New Talent Photo & Printing 13323 W. Dixie Hwy

6156672298 155619033 04/17/2017 04/17/2017 50.225.216.206 11/04/2016 Mo Shokripour Admiral Limousine 13255 W. Dixie Hwy

6156639008 155619033 04/17/2017 04/17/2017 50.225.216.206 11/28/2016 Jacob J& R Beauty Salon 13150 W. Dixie Hwy

6154911649 155619033 04/14/2017 04/17/2017 50.225.216.206 12/01/2016 Jack Rizzo AAA TV 13050 W. Dixie Hwy 33161

6154847406 155619033 04/14/2017 04/14/2017 50.225.216.206 04/13/2017 Michael Suman Suman Entertainment Group 12426 W. Dixie Hwy 33161

6157176359 155619033 04/17/2017 04/17/2017 50.225.216.206 08/12/2016 Howard Audio Vision Recording Studios 13395 W. Dixie Hwy

APPENDIX B

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6157168865 155619033 04/17/2017 04/17/2017 50.225.216.206 08/16/2016 Shiva Gangadhar Space Music 13630 W. Dixie Hwy

6156970574 155619033 04/17/2017 04/17/2017 50.225.216.206 08/16/2016 Golda Hudec Panacea Medical Center 14205 W. Dixie hwy

6154864930 155619033 04/14/2017 04/14/2017 50.225.216.206 12/06/2017 Jeff Ross Captain Jim's Seafood 12950 W. Dixie Hwy 33161

6154855661 155619033 04/14/2017 04/14/2017 50.225.216.206 01/09/2017 Renald Fils-Aime Caribbean Tax & Multi-Service Solutions 12406 W. Dixie Hwy 33161

6154852222 155619033 04/14/2017 04/14/2017 50.225.216.206 01/11/2017 Aland Pierre-Canel Pierre-Canel & Associates, LLC 12794 W. Dixie Hwy 33161

6157183209 155619033 04/17/2017 04/17/2017 50.225.216.206 08/11/2016 Iqbal Badoorally Sunny Side Cafe 13899 W. Dixie

6156944907 155619033 04/17/2017 04/17/2017 50.225.216.206 09/12/2016 George Deeb Swifty Coin Laundry 13500 W. Dixie Hwy

6156937776 155619033 04/17/2017 04/17/2017 50.225.216.206 08/17/2016 Barbara Dabney Freedom Flag & Banner Company 13870 W. Dixie Hwy

6154907953 155619033 04/14/2017 04/14/2017 50.225.216.206 12/06/2016 Frank Wolland Frank Wolland, Esq. 12865 W. Dixie Hwy 33161

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6154859936 155619033 04/14/2017 04/14/2017 50.225.216.206 12/06/2017 Stephen J. Clifford Stephen J. Clifford M.D. 12996 W. Dixie Hwy 33161

6154747767 155615416 04/14/2017 04/14/2017 50.225.216.206 01/19/2017 Germain Bebe North Miami Chamber of Commerce 13100 West Dixie Hwy 33161

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R S T U V W X Y Z

Briefly describe your business and the products/services your

business provides

What year did your business

open in North Miami?

Do you

lease or

own your

location?

Is your business a

member of the

North Miami

Chamber of

Commerce?

Is your business

planning on

adding any new

products,

services, or

change in

operations?

Type of Establishment Email Address Phone Number Open-Ended Response Open-Ended Response Response Response If not, would you be interested in joining? Response

Other (Non-profit/vocational)

Childcare center. Infants to 13 year olds. Teaching, babysitting,

pre-k classes. 1997 Own No Yes

Retail

Printing and photography. Does graphic design, book printing,

printing materials. 1997 Lease No No

Retail

Luxury transportation rental services. Provides cars, limos, buses.

For professional, personal, and hospitality events. Also has

drivers/chauffeurs. 1995 Own No No

Retail Beauty Salon. Hair cutting, coloring, washing, etc. 2003 Lease No No

Retail 3058919890

Retail TV repair/sales. Also deal with stereos, computers, and

other electronics. 1960 Own Yes Yes

Music/Entertainment [email protected] 3059813135

Talent Agency that books live bands and musical talent for

organizations, individuals, events, cruise lines, etc. 2005 Own No No

Music/Entertainment Recording studio. record company, productions, DJ School. 1987 Own No Yes

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R S T U V W X Y Z

Retail

Music Retail. Rentals for equipment. Recording equipment,

guitars, instruments, etc. 1998 Own No No

Medical Medical Center. Occupational Medicine. Prevention medicine. 1994 Own No No

Retail [email protected] 3052157686

Seafood restaurant. Provides freshly caught fish. Has market and

restaurant at same location. 1994 Lease No Yes

Office [email protected] 7865561945

Tax prep, assist with immigration, notary public, translation

services. 2010 Lease Yes No

Office [email protected] 3053160233

CPA. Tax preparation, accounting, financial statements and

consulting. 2002 Lease No No

Retail Breakfast/Restaurant 1996 Own No No

Retail Coin Laundry services. 1991 Own No No

Retail Retail and Wholesale flag sales. Make flags in house. 1999 Own No No

Office [email protected] 3058998588 Law office. Any litigation, corporate or personal. 1996 Own Yes No

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R S T U V W X Y Z

Medical 3058916060 Orthopedic Surgeon, does surgery, xrays, physicals. 1952 Own No No

Other (Non-profit/vocational) [email protected] 3058917811 Non-profit that provides business and community outreach. 1943 Own Yes Yes

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AA AB AC AD AE AF AG AH AI AJ AK AL AM AN AO AP AQ AR AS AT AU

Is your

business

considering

expansion?

Approxim

ate

number

of

employee

s

Approximate number of

employees living in

North Miami:

Increasing

Employee

s?

Decreasin

g

Employee

s?

Any

issues

relating

to

employee

availabilit

y, skills, or

training?

How would you

rate employee

productivity?

How would you

rate overall

employee

attitude?

How do

your

employee

s get to

work?

Have you had any

issues with

employees being

unable to have

means of

transportation to

get to work?

If so, please explainResponse If so, please explain Full time Part time Total Open-Ended Response Response Response Response If so, please explain Response Response Car Bus Bike Walk Train Other Response

If yes, please explain the

situation(s).

Decrease number of hours openNo Looking at selling the building. 4 1 5 2 No No No Above Average Above Average Car No

No 1 1 2 10 Yes No Yes

Need better skilled labor. Cannot

find graphic designers/people with

degrees in publishing. Above Average Average Bus Yes Sometimes bus is late.

No 2 0 2 0 No No No Above Average Above Average Car No

No 1 1 2 2 No No No Excellent Excellent Car No

closing down. No 5 0 5 0 No Yes No Average Above Average Car No


Looking to add DJ school with DJ Effect from FountainbleauNo 3 10 13 5 No No No Above Average Excellent Car No

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Can't find new and quality

employees Average Average Car No

Yes

Interested in buying city-owned property

behind her building. 2 0 2 0 No No No N/A N/A Car No

Looking to increase catering services. Yes May expand into next door space. 11 3 14 10 Yes No No Above Average Excellent Car No

No 1 2 3 1 No No No Above Average Excellent Car Bus No


Looking for part time employee,

but most people don't meet the

skill requirements for a CPA firm. Above Average Excellent No

No 2 2 4 0 No No No Excellent Excellent Bike Walk No

No 2 2 2 No No No Excellent Above Average Car Bike No

Yes

Has a hollowed out shell and would like

to partner with City to do something

with parking lot behind property. 16 16 2 No No No Excellent Excellent Car Bus No

No 4 2 6 2 Yes No No Above Average Above Average Car No

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Adding new events and creating business plan. Yes

Looking at land deal or reconstruction of

existing location. 2 0 2 0 No No No Excellent Excellent Car Yes In the past. Not now.

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AV AW AX AY AZ BA BB BC BD BE BF BG BH BI BJ

Why did you choose North Miami as the location for

your business?

What are the

reasons why your

business will stay

or leave North

Miami in the next 5

years?

Who are your

customers?

Where do

most of your

customers live?

How have your

sales fluctuated

over the past

year?

What are your

primary means of

advertising?

How can the City of

North Miami assist your

business?

What kind of

information would

you like to share with

other business owners

and the public?

How satisfied are you

with the City's codes

and regulations?

What is the best

way for the City

to communicate

with your

business?

Open-Ended Response Open-Ended Response

Open-Ended

Response Response

If outside North Miami, please

explain Response

Open-Ended

Response Open-Ended Response

Open-Ended

Response Response Direct Mail Email City Website Social Media Phone

Used to have daycare in Little Haiti, but crime was

high. Moved to North Miami and saw the building was

for sale.

Plan to stay unless

the building sells.

May retire at 65.

Parents are low

income, early

learning coalition,

Haitian

predominantly. 5 mile radius Decreased

fliers, social media,

word of mouth.

Grant. Help fix water

leaking. Satisfied Direct Mail Email Phone

Born and raised in North Miami. This is home.

If grant money is

acquired and if he

can get cash

flow/increase

business, he will

stay.

Churches, Haitian

community.

Outside North

Miami Decreased

Facebook, website,

radio.

Create a Farmers Market.

Help with grants. Satisfied Phone

Saw opportunity. Used to live in Biscayne Park, and the

property was for sale.

If business

improves and he

can market

effectively.

local people

needing luxury

transportation

services, also hotels,

weddings, groups,

funerals.

Outside North

Miami All over South Florida. Decreased

Website, social

media

Help find someone to do

marketing, become a

vendor and give the

place business, grants.

Been in the area for 22

years. Satisfied Email Phone

Had been renting a chair in the salon, and the owner

was selling. Opportunity was there, so took it.

Plan to stay unless

their business

continues to

decline.

Women, mixed

group of people

who need hair

styling. 5 mile radius Decreased

Fliers, Facebook,

Radio

Would like help getting

new equipment: A/C,

dryers, etc. Dissatisfied

Father started the business in a time when West Dixie

and North Miami was thriving in the 50's/60's.

Scaling back

business, selling

the building for a

good price.

Leaving the area.

Folks needing repair

of electronics. Decreased web, phonebook. Nothing. Leaving. Dissatisfied Email

Had been in Miami Shores, but building was being

sold. Found current location for sale.

Crime going up

may make him

leave, but

otherwise I am

staying.

Local hotels, cruise

lines, country clubs

Outside Miami

Dade

Palm Beac/Boca area as well as

Broward. Decreased

Website, word of

mouth.

Increase safety. Grants,

manage traffic issue at

West Dixie dead end.

Add more directional

signage. Very Satisfied Email

Criteria Records/Hit Factory was in the neighborhood.

Affordable compared to the beach.

They won't go

anywhere. They

have invested.

recording artists.

Both up and coming

and notable famous

musicians.

Outside Miami

Dade Major Labels. Increased None.

Grants. Less strict with

code enforcement.

Please put trash can on

corner. TRASH. Dissatisfied Phone

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Father owned the business in North Miami. Clientele

were here.

Will stay because

of the location and

they are invested.

They will not leave.

Night clubs, some

professionals, some

amateurs.

Outside North

Miami Increased

Word of mouth,

longevity/location.

Would like to have city

keep area clean. Clean

up vacant lot next door.

Help with

landscaping/grants.

Take pride in the look

of your business. Dissatisfied Direct Mail Email

Affordable. Used to be close to where they lived.

As long as the

medical center

stays profitable

they will stay.

Otherwise, they will

focus on their

properties in

Broward County.

patients that are

sent by companies.

Outside Miami

Dade

Broward, West Palm, Key West.

Everywhere. Increased None

Contract with city

employees. Sell Park

space behind building.

Green/Business Grants

Garbage needs to be

picked up. Neutral Email Phone

Made the decision on a whim and took the risk of

opening.

Restaurants are

hard to open and it

takes a large

investment, so he

will not leave/close

until he retires.

Everybody from all

over the area. 5 mile radius Increased

Print, online, tv,

word of mouth,

and location.

Wires on a back parking

lot light pole are

dangling, and the pole is

slanting. Need help

fixing it. Would like city

to keep it safe. come eat seafood. Very Satisfied Email Phone

Liked the city, and thought with large group of

immigrants they would need his services.

As long as the

customer base

continues to grow

like it is, he expects

to stay in business

here.

immigrants and

people needing tax

assistance. 5 mile radius Increased

social media,

newspaper, radio,

tv

Create an easy guide for

residents looking for

tax/immigration support

and have a list of area

businesses that do this

work. Dissatisfied Direct Mail Phone

Was originally from North Miami and familiar with

City. Knew a lot of people here and thought CPA

business would do well.

No plans to leave

right now.

Small businesses,

individuals,

immigrants. 3 mile radius Increased

Website,

Facebook.

Needs help with

computer services.

Hacker corrupted all of

his files.

Originally lived in North Miami.

All types of

individuals. Those

looking for

affordable breakfast

food. 3 mile radius No change None

Fix loitering issue in

front of business. Green

Rehab Grant.

The demographics and location were good. From the

area originally.

Will definitely stay

unless business

failed for some

reason. He is

invested in the

community.

City residents, those

who need laundry

services. 3 mile radius No change None. Location.

Help move cars parked

on swale. Grants Very Satisfied Phone

Needed more space, and was located in Opa-Locka

before. Found this property for sale and bought.

Does not plan on

leaving the City.

Enjoys location.

Businesses, cities,

corporations, cruise

lines.

Outside North

Miami No change

Website, Social

Media

Make sure dumpster

isn't being used for

illegal dumping. Work

with her on a public

private partnership

development. Clean up trash. Dissatisfied Email

North Miami is where he lived. Got a good deal on the

building.

Does not plan on

leaving. Says he is

invested in the

community.

individuals,

corporations who

need legal

help/counsel. 5 mile radius No change worth of mouth

Pick up trash behind

building. Increase police

presence. Dissatisfied Email Phone

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Father owned the building/business, and he took over.

Has been in the same location for 65 years.

Close to retiring, so

will probably

sell/lease out the

building sooner

rather than later.

Those requiring

orthopedic

expertise. Insurance

only, no

medicaid/uninsured. 5 mile radius No change Word of mouth. Grants. Dissatisfied Email Phone

Chamber of Commerce was for North Miami, so

acquired land in a good location early in the city's

history. Financial Solvency.

Businesses in and

around North Miami 1 mile radius No change

Website, social

media, word of

mouth, events.

Partnering on more

initiatives and increasing

funding. N/A Very Satisfied Email Phone

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BK BL BM BN BO BP BQ BR BS BT BU BV BW

What are the City's

strengths and

weaknesses regarding

management and

outreach to

businesses?

What kind of businesses

would you like to see

locate along major

corridors and in the West

Dixie area?

Would your business

participate in a North

Miami Business

Roundtable with other

local businesses if it were

facilitated by the City?

Would your business

participate in a Small

Business

Development

meeting sponsored

by the City?

Would you be interested

in matching grant funds

requiring some

investment money from

you?

What is your business'

biggest challenge going

forward?

Any other comments,

suggestions, or

information you would

like to share with the City

of North Miami?

City TV (Ch. 77) Newsletters Brochures Forums Open-Ended ResponseOpen-Ended Response Response If no, please explain Response If no, please explainResponse Open-Ended Response Open-Ended Response

Brochures Taxes have gone up. supermarkets Yes Yes Yes Staying financially stable.

Keep up outreach. Fix

traffic issues.

Stores that increase foot

traffic and bring people

to the corridor. Yes Yes Yes

Revenue. Getting people in

the door, and advertising.

City doesn't invest

enough in the

corridor.

art galleries, cultural

stores, less mechanic

shops. Yes Yes Yes

Marketing effectively and

generating more business.

Give him opportunity to

do business with the city.

Weaknesses: Need a

West Dixie street Cop,

water bill is too high,

high school kids are

fighting. None Yes Yes Yes

Getting more business and

not losing more to

competitors.

Glad they lifted

height restrictions

and allowed mixed

use development.

good restaurants, coffee

shops, intermediary big

box corporations. No Moving No No

brewery/bar Yes Yes Yes

Technology replacing the

role that live music/bands

have played in the past.

Much easier to book one

DJ/artist with backup tracks

than an entire live

performance. Does not want Chinatown.

Weaknesses: Selective

Enforcement of code.

Strengths: Likes Cane-

A-Sucre. Likes Police

Department

Variety of restaurants.

Anything with a good

facade. Yes No Yes

Generating new business,

especially in an age of

technology where it is

easier and easier to record

on personal devices and in

one's own room.

Would like a West Dixie

Facade Program.

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Strengths: None

Weaknesses: Lack of

enforcement of

codes.

Quality restaurants,

corporate name-brand

restaurants. No No Yes

Getting people in the door,

sales.

Perception of city is that it

is a ghetto. Sometimes

tough to convince people

to come to the store.

Strengths:

Councilman Galvin

Weaknesses:

Customer Service quality restaurants No No Yes

Keeping the trash off of the

property.

Police, safety.

More restaurants, other

than seafood. Yes Yes Yes

Continue striving to

improve the business Keep the area safe!

Water bill is too high. None. Yes Yes Yes

Attracting customers and

paying bills.

Generally looking to

help business No Opinion Yes Yes Yes

Maintaining Customer

Satisfaction

Weaknesses: Code

Enforcement, police. Upscale Restaurants No No time. Yes Yes

Public safety in general for

the community. Would like

to see more of a foot/bike

presence of police.

Weaknesses:

Customer service and

code compliance.

Quality restaurants,

variety, grocery stores. Yes Yes Yes

Changing management

structure once she is ready

to retire.

Create structure to

enclose dumpster.

Service providers, more

banks, no big box,

variety. Yes Yes

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Weaknesses: Keeping

the city clean. Lax

regulations. Scandals.

Strengths: Investing

money in the

city/businesses. Art galleries. Yes Yes Yes

Keep the neighborhood

safe and clean.

Retail, restaurants Yes Yes No Marketing.

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