West Lee News Winter 2015

www.wwha.co.uk | 0800 052 2526 | Twitter: @wwha

and welcome to the first edition of West Lee News

We carried out a consultation recently as part of our ‘Have we listened?’ process.A big thank you to all those who took time to speak to us. Here are some of the findings:

• Generally you said you are very happy with your properties and that you are happy with the appearance of the scheme.

• There were some concerns raised regarding anti social behaviour at the scheme, particularly with people congregating in the underground car parks with the intention of substance abuse. Please report any ASB to 101.

• You also said you would like to see improved security, such as CCTV and increased police presence. WWH is looking at the possibility of improving the existing CCTV system on the scheme

MERRY CHRISTMAS

of you feel safe in your homes

feel the scheme is clean and well kept

wanted to see us tackling anti social behaviour

wanted us to improve security

86%

80%

6

8

The area team are looking at these issues as part of our ‘Have we listened?’ process and we will update you in future newsletters on actions taken.

Join us for a free cuppa and mince pies

in West Lee communal lounge22nd December 2015from 10am - 12noon

Meet the TeamThese are the staff who work at your scheme. All staff can be contacted via our Customer Service Centre.

You will also need to contact the Customer Service Centre to report repairs, rent issues, anti social behaviour, or any other housing issues.

0800 052 2526

West Lee News | Winter 2015

Page 2| www.wwha.co.uk | 0800 052 2526 | Twitter: @wwha

Glyn Smith Asset Management

Officer 07929 201350

Claire JonesHousing Officer

07929 201432

Claire HammondResident Participation

Strategy Officer 07766 832692

Herman ValentinCommunity

Project Officer 07827 279711

Communal loungeWe would like to encourage residents to use this great facility more often, especially as a third of respondents have indicated that you would like activities to be held there. If you need assistance in organising social events, please speak to Claire or Herman, who will help you facilitate this.

We recently held a Macmillan coffee morning in the lounge, which was attended by a few residents, who raised £30 for this worthy cause.

We will be holding a ‘cuppa and mince pie’ event during December (see front page) and we hope lots of you will attend.

Seasons Greetings and Best Wishes for a

Happy & Prosperous New Year

For getting involved:

New Asset Management Officer (AMO) for West LeeWe would like to take this opportunity to welcome Glyn Smith (pictured top right) to the scheme. Glyn has been with WWH for 29 years. He is replacing David Morgan, who has covered the site for five years. I am sure you’ll all join me in thanking David for the work and improvements he has implemented at West Lee during this time.

Yvonne Litchfield Site

Superintendent