western illinois university quad cities academic advising

Western Illinois University – Quad Cities Academic Advising and Student Affairs

Instructional Services Technology

Fiscal Year 2014 Annual Report and

Fiscal Year 2015 Planning

Submit ted by:

Dr. Kristi Mindrup Assistant Vice President, Quad Cities and Planning

April 2, 2014

FY 2015 ANNUAL REPORT FY2014 Accomplishments, FY2015 Goals, FY 2015 Budget Requests

• Assistant Vice President, Quad Cities & Planning

• Quad Cities Academic Advising & Student Affairs

• Quad Cities Instructional Services

• Quad Cities Technology

Thank you, Liz & Emily!

“All progress occurs because people dare to be different.”

~ Harry Millner

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING Organization Chart for Areas Reporting to Assistant Vice President, Quad Cities and Planning

Assistant Vice President,

Quad Cities and Planning

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING

FY2014 Goals

• Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus. (Higher Values in Higher Education, Goal 5, Action 3f)

• Plan for the expansion of WIU-Quad Cities to Riverfront Phases II and III (Goal 5, Action 4)

• Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at WIU-Quad Cities (Higher Values in Higher Education, Goal 5, Action 3)

• Support the academic mission at WIU-Quad Cities (Higher Values in Higher Education, Goal 2)

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING

Staff Coordination Team

Christopher David Curtis Williams

Audrey Adamson Andrea Allison

Karin Chouinard Alison Shook

Lois Retherford Kristi Mindrup

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING FY2014 Goal: Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.

(Higher Values in Higher Education, Goal 5, Action 3f)



The Staff Coordination Team ensures interdepartmental communication and increases operational efficiency.



Student Affairs identified top-quality professionals to join the WIU-Quad Cities team.

• Ashley Wilkinson, College of Business and Technology Academic Advisor

• Alex Wenger, Engineering Academic Advisor

• Alex Hall, Financial Aid Advisor

• Scott Brouette, Assistant Director of Student Services, AmeriCorps Grant Coordinator

• Successful audits for civil service employees whose positions evolve based on campus need.



Staff Awards Western Illinois University 2013

Distinguished Service Award, Council of Academic Advisors - Advisor of the Month

Civil Service Employee of the Month August 2013



ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING FY2014 Goal: Plan for expansion of WIU-Quad Cities to Riverfront Phases II and III

(Goal 5, Action 4)

Quad Cities Facilities Implementation Team 2

Bill Brewer, co-chair Chris Brown, Quad Cities Dr. Charles Lydeard, Biological

Sciences

Dr. Erskine Smith, College of

Education and Human Services

Dr. Kristi Mindrup, co-chair Karin Chouinard, Quad Cities

Webmaster

Dr. Jim Patterson, College of

Business and Technology

Dr. Jeanette Thomas, Biology

Andrea Allison, Quad Cities Christopher David, Quad Cities

Technology

Lois Retherford, Quad Cities Dr. Tammy Werner, Sociology

Dr. Suzanne Bailey, Law

Enforcement and Justice

Administration

Tom Finley, Library Dan Romano, University

Technology

Steve Whan, Quad Cities

Facilities

Amanda Bergeson, WQPT Dr. Debbie Lee, Curriculum and

Instruction

Alison Shook, Quad Cities Curtis Williams, Quad Cities

Student Affairs

QC FIT 2 input opportunities

• April: Phase II Open House

• June: Focus groups for science labs, Counselor Education, WQPT, and space zoning open sessions

• August: Library focus group; Space zone input sessions (4)

• October: Campus spaces focus group (4)

• November: Student Affairs focus group, office spaces input session (2), Curriculum and Instruction storage assessment

• December: Science planning session

• January: Faculty and staff office selection process

• February/March: Faculty/staff office layout selection, office computer selection

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING FY2014 Goal: Plan for expansion of WIU-Quad Cities to Riverfront Phases II and III

(Goal 5, Action 4)

Community Partnerships • Boys and Girls Club • Daughters of the Nile • Davenport West High School

Tennis Coach • Dress for Success Quad Cities • Girl Scouts of Eastern Iowa

and Western • Humility of Mary Board • Logan Elementary – PTA

President • Pleasant Valley High School

Track Coach

• Quad Citians Affirming

Diversity Board • Quad Cities Minority

Partnership Board • Quad Cities Pridefest • Quad Cities Scholars Board • Riverssance Art Festival • United Neighbors • United Way Quad Cities • Venus Envy Quad Cities –

Women in Art • Women’s Connection

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING FY2014 Goal: the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus.


WIU-Quad Cities maintains a strong presence in the host community, in part by providing access to meeting room spaces on campus for local organizations.



Community Meeting Rooms



Kristi Mindrup continues to serve and network on behalf of WIU and the Quad Cities campus within the following professional organizations:

• ACPA, Directorate member for

the Commission for Commuter and Adult Student Learners

• Council for Advancement of Standards in Higher Education, Board of Directors

• Illinois Association for Institutional Research, AIR/IAIR Liaison

• National Clearinghouse for Commuter Programs, NCCP Director

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING FY2014 Goal: Support the academic mission at WIU-Quad Cities. (Higher Values in Higher Education, Goal 2)

Promoting STEM for K-12 students through community based initiatives Women’s Math and Science Conference in April Coordinating with local Universities to establish Math and Science Program for minority high school students

ACADEMIC ADVISING AND STUDENT AFFAIRS FY2014 Goal: Increase opportunities for professional development and community engagement for staff.

Iowa Student Personnel Association (ISPA)

Kenny Wheeler, Curtis Williams, and Audrey Adamson increased activity with ISPA Audrey Adamson served on ISPA committee that brought the annual conference to Davenport, which was attended by 83 individuals from 14 different institutions. Audrey Adamson will serve for the next three years as directorate member to the Commission for Commuter and Adult Student Learners with ACPA.

2012-2013 Community Colleges 2+2 Linkages

Reverse

Transfer Honor's

Program

Articulation

Student

Affairs Networking

BHC Complete Complete Complete Contacted Complete Complete Complete

EICC Complete Complete Complete Complete Complete Complete Complete

Highland Planned Planned Planned Planned Planned Planned Planned

Illinois Valley Planned Planned Planned Planned Planned Planned Planned

Kirkwood Complete Planned Planned Planned Complete Complete Complete

Rock Valley Planned Planned Planned Planned Planned Planned Planned

Southeastern Iowa In Progress In Progress In Progress Contacted In Progress Contacted In Progress

Sauk Valley Complete Complete In Progress Contacted In Progress In Progress Complete



Community College Partnership Status

2013-2014 Community Colleges 2+2 Linkages

Reverse

Transfer Honor's

Program

Articulation

Student

Affairs Networking

BHC Complete Complete Complete Contacted Complete Complete Complete

EICC Complete Complete Complete Complete Complete Complete Complete

Highland In Progress In Progress In Progress Complete In Progress In Progress In Progress

Illinois Valley In Progress In Progress In Progress Contacted In Progress In Progress In Progress

Kirkwood Complete Planned Planned Contacted Complete Complete Complete

Rock Valley In Progress In Progress In Progress Contacted In Progress In Progress In Progress

Southeastern Iowa Contacted Contacted Contacted Contacted Contacted Contacted Contacted

Sauk Valley Complete Complete In Progress Contacted Complete Complete Complete



Community College Partnership Status

2012-2013 4-year Colleges and Universities Curriculum Pathway Student Affairs Networking

Augustana College Planned Planned Complete

Cornell College Planned Complete Complete

Illinois Weslyan University Planned Contacted Complete

Knox College Planned Planned Planned

Loras College Planned Planned Planned

Luther College Planned Planned Planned

Monmouth College Contacted Planned Planned

Trinity College of Nursing N/A In Progress Complete

Wartburg College Planned Planned Planned



College and University Partnership Status

2013-2014 4-year Colleges and Universities Curriculum Pathway Student Affairs Networking

Augustana College Planned Planned Complete

Cornell College In Progress Complete Complete

Illinois Weslyan University Contacted Contacted Complete

Knox College Planned Planned Planned

Loras College Planned Planned Planned

Luther College Planned Planned Planned

Monmouth College Contacted Planned Planned

Trinity College of Nursing X In Progress Complete

Wartburg College In Progress In Progress Complete



College and University Partnership Status

Curtis Williams implements community college partnerships in the areas of:

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING FY2014 Goal: Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at

WIU-Quad Cities. (Higher Values in Higher Education, Goal 5, Action 3)

• Advisement • Degree guides • General education • Financial aid

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING FY2014 Goal: Support the academic mission at WIU-Quad Cities.

(Higher Values in Higher Education, Goal 2)

WIU-QC continues to coordinate course and facilities scheduling across all colleges. • Associate Dean Jim Schmidt • Associate Dean Sharon Evans • Assistant Dean Jim Patterson • Assistant Dean Lloyd Kilmer • Dr. Kristi Mindrup • Curtis Williams • Lois Retherford • Advising Team


Program Expansion Feasibility of new majors, minors, and options in the Quad Cities for History, Biology, Foreign Languages, and Creative Writing. Implementation meetings occurred for the integrated MBA, history, bilingual education, Spanish, and nursing. The Testing Center added capability to offer COMPASS and language proficiency exams this Fall semester.



Staff collaborated to host events that support academic programs. CBT “Night of Networking” Hosted by: Audrey Adamson and Jean Kenney 24 students, 3 employers, 5 WIU-Quad Cities staff, and 22 NAPM-QC members participated in the event. Sustainability Share Fair Hosted by: Alison Shook 50 students and 12 sustainability-focused business, organizations, and agencies.


107 98

240 247 293 289

263 275 288

97 222

244 280 288 284 272 278 288

0

50

100

150

200

250

300

350Fall Spring

More Classes 2005-2014



259 240

395

297

354

445

0

100

200

300

400

500

2010/2011 2011/2012 2012/2013

Fall Spring

More Students in Online Sections



207 216

267

337

176 183 166 161

0

50

100

150

200

250

300

350

400

Fall 2010 Fall 2011 Fall 2012 Fall 2013

Undergraduate

Graduate

More Students From Iowa Counties

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING FY2015 Goals • Support the short- and long-term expansion of WIU-Quad Cities in

existing and expanded facilities at Riverfront campus. (Higher Values in Higher Education, Goal 5, Action 3f)

• Plan for the expansion of WIU-Quad Cities to Riverfront Phases II and III

• Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at WIU-Quad Cities.

• Support the academic mission at WIU-Quad Cities.

ASSISTANT VICE PRESIDENT, QUAD CITIES & PLANNING FY2015 Budget Requests None

QUAD CITIES ACADEMIC ADVISING AND STUDENT AFFAIRS FY2014 Goals • Recruit new students to WIU-Quad Cities and assist with recruitment for

Macomb. • Increase student retention through intentional academic advising and student

support services. • Increase WIU-Quad Cities student engagement and provide holistic services

that foster student engagement. • Maintain a current, accurate, accessible and innovative web presence to

enhance efforts to recruit, retain, and engage students, faculty, staff, and the community.

• Increase opportunities for professional development and community engagement for staff.

• Identify and utilize technology to create efficient and effective delivery of student services.

• Hire an Assistant Director Student Services focused on student retention, academic support, and personal well-being.

ACADEMIC ADVISING AND STUDENT AFFAIRS FY2014 Goal: Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

New Student Orientation Increase in participation to

128 students for the Fall 2013 term Revamped thanks to… Curtis Williams Audrey Adamson Alex Hall Kenny Wheeler Jacquelyn Holan Kim Moreno Alex Wenger Ashley Wilkinson Admissions Team • Guys In Ties Comedy Team

from Comedy Sportz • Lunch with faculty, staff,

and students • Additional NSO dates

ACADEMIC ADVISING AND STUDENT AFFAIRS FY2014 Goal: Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Quad Cities Financial Aid Alex Hall, Financial Aid Advisor, increased outreach to the campus and the local community. • ISAC financial aid

presentations to local high schools

• Designed a new financial aid presentation for graduate students

• Offered financial aid sessions at Scott Community College

• Redesigned the scholarship website

• Designed a new financial aid information sheet

• Simplified the short-term loan process

ACADEMIC ADVISING AND STUDENT AFFAIRS FY2014 Goal: Increase student retention through intentional academic advising and student support services.

Fall-to-Fall

2009 78.6%

2010 73.3%

2011 75.8%

2012 75.8%

WIU-Quad Cities Fall-to-Fall Undergraduate Retention WIU-QC Fall-to-Fall retention for undergraduates has remained constant


.

Early advisement and registration • Pre-advising appointments

increased 17% in Spring 2014 (from 307 in Spring 2013 to 360 in Spring 2014)

• Equipped with data provided by Lindsay Fender and others, Academic Advising was able to work with students via telephone, e-mail, or strategic mail communication to remove billing, grades, and personal issue roadblocks.

• Community college on-site advising days - meet with approximately 40 students each semester


.

Curtis Williams continued to provide academic advisement to Linkages and Honors Cohort students. Table 4 Number of Linkages Advising Appointments Fall 2011-Spring 2013

Spring Summer Fall

2011 NA NA 137

2012 153 21 48

2013 99 280 321


UNIV 100 • First Year Experience

initiative • Instructors - Curtis

Williams and Audrey Adamson

• Quad Cities sections increased from 12 to 24 students per section.

Study Abroad The number of Quad Cities students participating in Study Abroad grew 25% compared to Spring 2013.


Student Affairs staff actively participated in scholarship-related fundraising. Curtis Williams in collaboration with United Neighbors and the Davenport School District, received a $10,000 grant from the United States Tennis Association to operate a math and science program at Jefferson Elementary School. Curtis Williams also worked with Gary Rowe to secure a $5,000 grant to help support Quad Cities students engaged in unpaid internships.


CORE@WIUQC Pilot Program

• Visited with U of Iowa about “Guided Reflection on Work” (GROW) program, a mentor program designed to foster success for on-campus student employees.

• Modified and Developed the CORE@WIUQC pilot program

• Designed to facilitate mentoring connections between students and their supervisors about their on-campus employment and how the experience relates to classes and career goals

• More than 20 students employees in Academic Advising and Student Affairs, Instructional Services, and Quad Cities Technology are participating in CORE@WIUQC.


Audrey Adamson - Assistant Director, Quad Cities Student Services • Fall 2013 Career Fair increased employer participation by 50%, and student

participation by 33%. • Participants included 31 companies and 136 students


Caterpillar Inc. Cintas Corporation Cobham Mission Systems Crippen, Reid & Bowen, L.L.C. Fastenal Federal Bureau of Investigation Group O Health Markets - Insphere Illinois Department of Transportation John Deere

KJWW Engineering Consultants MaryKay Mass Mutual McGladrey Modern Woodmen of America Northwestern Mutual Olympic Steel Primerica QPS Employment Group R.I.A. Federal Credit Union Robert Half

International Sedona Technologies Shared I.T Inc. State Farm Agency Trinity Logistics University of Illinois Springfield - Graduate Intern Programs UPS Volt Workforce Solutions Von Maur WIU-QC School of Graduate Studies

The following employers participated in the 2013 fair:


Career Services Audrey Adamson

• Offered 23 workshops with

127 students in attendance • Offered 12 in-class

presentations • Held 132 individual

appointments • Provides resources and

consultation to students for resume writing


Disability Support Services (DSS) Audrey Adamson

• Co-hosted the Bi-State Diversity Conference for students

with disabilities - Nearly 50 students attended the conference in 2013.

• Meets monthly with the WIU Americans with Disabilities Act Committee.

• Serves growing number of students from 15 in Fall 2012 to 29 in Fall 2013.


Student Affairs

Cultural and academic-focused student organizations • 320 students participated in 24

student organizations • New student organizations

• Criminal Justice Society • Academic Club for Engineering • Student Veterans Organization • UNITY

Student Affairs team members that serve as advisors and mentors

• IDEAS – Audrey Adamson • SOE – Scott Brouette • Toastmasters – Kenny Wheeler • UNITY – Jacquelyn Holan


Veterans’ Appreciation Week

• New event to honor Veterans

• Veterans Appreciation Breakfast on November 11th

• More than 70 individuals attended the event, including student veterans, their families, and several faculty and staff.


Create welcoming environment for the commuter student

population Food Vendors • Cup of Jo • The Bakery • Olive Tree Café • GiLanella’s Pizza • Qdoba Mexican Grill

ACADEMIC ADVISING AND STUDENT AFFAIRS FY2014 Goal: Maintain a current, accurate, accessible and innovative web presence to enhance efforts to recruit, retain, and engage students, faculty, staff, and the community.

Web Development • Develops web content for Admissions,

areas in Academic Affairs, and other areas to ensure up-to-date content

• Trains new users on Content Management System (CMS)

• Collaborates with Director of Marketing Tami Seitz to integrate the campus and university marketing plan into web and signage content and appearance

Since January 2013…

• 4 WIU-QC web pages hold spots in the top 10 hits on University web pages

• 8 WIU-QC web pages hold spots in the top 50 hits on University web pages

ACADEMIC ADVISING AND STUDENT AFFAIRS FY2014 Goal: Identify and utilize technology to create efficient and effective delivery of student services.

Utilizing technology to improve student services

QC Student Affairs began processing parking permits locally

Career Services • Online employer registration form

that automatically updates a site where students can view up-to-date list of participating employers with links to each company’s web page.

• Increased utilization of eRecruiting for students to search for positions and schedule on-campus interviews

ACADEMIC ADVISING AND STUDENT AFFAIRS FY2014 Goal: Hire an Assistant Director Student Services focused on student retention, academic support, and personal well-being.

Although a new staff position within student affairs was not created, many student affairs staff stepped forward to provide leadership in the following areas. • Audrey Adamson – IDEAS adviser, hosted the Student Success Series,

implemented CORE@WIU-Quad Cities, co-planned and implemented the Fall Graduation Celebration, and served as on-site contact to refer students and employers to internships

• Emily Pitz – Provides academic advising support by following up with new and current students to schedule advising appointments

• Temia Rice – Expanded testing to include COMPASS and foreign language proficiency exams, Serves as ALAS adviser, processes transactions and maintains inventory for the QC Bookstore Annex

• Kenny Wheeler – Toastmasters adviser

Academic Advising and Student Affairs FY2015 Goals • Recruit new students to WIU-Quad Cities and assist with recruitment for

Macomb. • Increase student retention through intentional academic advising and

student support services. • Increase WIU-Quad Cities student engagement and provide holistic services

that foster student engagement. • Maintain a current, accurate, accessible and innovative web presence to

enhance efforts to recruit, retain, and engage students, faculty, staff, and the community.

• Increase opportunities for professional development and community engagement for staff.

Academic Advising and Student Affairs FY2015 Budget Requests $5,000 (One-time) Regional and national attendance and participation at professional conferences and workshops.

Academic Advising and Student Affairs FY2015 Budget Requests $65,000 (Continuous) Staffing and Professional Development $15,000 Sustained additional duties for Associate Director/Director

• Oversee day-to-day operations of Academic Advising and Student Affairs • Engage in course articulation to formulate degree plans in collaboration with

Quad Cities and Academic Affairs. • Provide academic adviser training and coordination between advisers

(communication about majors/minors, student change in major), coordinate between Quad Cities staff and Macomb-based advising centers, provide communication and updates about advising to Assistant Deans and academic advisers.

• Form partnerships and engage in special programming with Quad Cities partners such as United Neighbors, STEM initiatives, Moline School District, and more.

• Implement linkages agreements and school district dual enrollment agreements. • Contribute to scholarship development and grant writing. • Continue current duties that include leadership for day-to-day operation of

Academic Advising and Student Affairs; employee hiring, training, supervision, and evaluation; billings and receivables administration; student activities; and student affairs budget oversight.

Academic Advising and Student Affairs FY2015 Budget Requests $65,000 (Continuous) Staffing and Professional Development $8,000 Sustained additional duties for Assistant Director/Associate Director

• Develop, provide Quad Cities leadership for, and collaborate with Macomb on the development of First Year Experience, Transfer Experience, and coordination of UNIV 100 sections.

• Serve as Quad Cities-based internship portal to refer area employers to Macomb-based departments and coordinators.

• Coordinate and infuse mentoring into campus wide programs and services, assess program effectiveness.

• Implement the CORE@WIU-Quad Cities, including program assessment.

Academic Advising and Student Affairs FY2015 Budget Requests $65,000 (Continuous) Staffing and Professional Development $42,000 Assistant Director, Retention and Student Affairs (New position to enhance depth and outreach of Associate Director/Director of Student Affairs, and transition 20 hours per week of advising appointments and additional responsibilities)

• Provide academic and social guidance to 100-300 linkages, honor’s, pre-major, and undeclared first year students. Transition students to major advisers.

• Coordinate registration, degree planning, financial aid and other services between partnering linkages and transfer institutions.

• Coordinate academic support including time management, peer tutoring, and links to academic tutoring, centers (i.e. Writing Center, Accounting tutoring), and workshop resources. Evaluate academic support needs and make recommendations to establish new support, and referrals to on-campus or community resources depending on student needs.

• Identify and develop population-specific programs and resources, such as veterans.

• Identify and implement surveys and other instruments designed to assess and predict student success and challenges.

Instructional Services FY2014 Goals • Continue to provide faculty and

college instructional support.

• Engage in professional development opportunities.

• Foster communication and collaboration across departments, buildings, and campuses.

Instructional Services FY2014: Continue to provide faculty and college instructional support.

Instructional Services FY2014 Accomplishments The team works together to assist faculty with materials and document preparation, communication and mailing, and through support and operation of campus mail and copy centers. Alison Shook provided leadership for the area of instructional services by continuing to engage the team in ongoing communication and planning. The team welcomed Liz Eckman to the new role of Office Support Assistant to provide support for COEHS.

Instructional Services FY2014: Continue to provide faculty and college instructional support.

The IAS team coordinates course evaluations, vehicle reservations, and proctored exams.

Spring 2013 Summer 2013 Fall 2013

Course Evaluations 176 19 158

Proctored Exams 511 241 567

Vehicle Reservations 208 99 166

Instructional Services FY2014: Engage in professional development opportunities.

Staff engaged in these professional development opportunities: • Administrative Professionals training with Quad Cities

Professional Development Network (Alison Shook, Janet Wilson, and Lois Retherford)

• Professional Supervisor Certification with Quad Cities Professional Development Network (Lois Retherford)

• Microsoft Word and Excel with Quad Cities Professional Development Network (Liz Eckman)

• Pursuing Master of Arts in Museum Studies (Liz Eckman)

• English as a Second Language Workshop hosted by World Relief (Liz Eckman)

Instructional Services FY2014: Foster Communication and collaboration across departments, building, and campuses.

The Instructional Services team provides communication between Riverfront and 60th Street buildings to ensure operational efficiency and reliable service. Communication ensures timely delivery of materials, reliable coordination for coverage of 473 faculty evaluations in 2013, and a friendly and informed presence at welcome areas in both buildings.

Instructional Services FY2015 Goals • Work as a unit to maintain connectedness, plan for operational changes,

and examine opportunities to increase efficiency during transition to Riverfront Phase II.

• Work with Human Resources, Civil Service Employee Council, and other Macomb-based offices to identify opportunities to enhance opportunities, workflow, and hiring practices for current and prospective civil service staff.

• Provide excellent instructional support for faculty across colleges and departments.

• Examine ways to increase sustainability and decrease paper use and photocopying.

• Provide training on various new office operations for faculty and staff in Phase II.

• Engage in professional development opportunities.

Instructional Services FY2015 Budget Requests $24,000 Staffing $24,000 Faculty Support and phase II operations support (mail/delivery coordination, faculty/staff supplies, copy center management, DPS coordination)

Quad Cities Technology FY2014 Goals • Actively participate in Riverfront Campus Phase I completion and Phase II

planning and implementation.

• Complete the following infrastructure projects. (Higher Values in Higher Education, Goal 1, Action 3)

• Support campus learning and workspaces. (Higher Values in Higher Education, Goal 2, Action 3B)

• Complete the following goals aimed at increasing operational and QC Technology Team efficiency and effectiveness

• Provide opportunities for technology staff professional development. (Higher Values in Higher Education, Goal 1, Action 2d; and Goal 5, Action 1l)

Quad Cities Technology FY2014 Accomplishments

Provides technology services, planning, installation, innovation, and ongoing user support for: • 29 WIU-Quad Cities classrooms • 3 instructional computer labs • 2 student computer labs • 1 engineering computer lab • 5 conference rooms • 4 engineering specific

laboratories • WIU’s WQPT-TV operations • various community events held

at QC Campus spaces

Quad Cities Technology FY2014: Complete the following infrastructure projects. (Higher Values in Higher Education, Goal 1, Action 3)

Quad Cities Technology • Quad Cities Technology, facilities staff and WIU uTech administration met with ICN

and Central Management Systems (Springfield) network administration and engineers to plan for the relocation of the ICN Point of Presence (POP) to Riverfront Phase II.

• ICN increased WIU-Quad Cities bandwidth allocation to 234 MBPS with no increase to monthly costs.

• Additional enhanced computing capacity, virtual servers, network storage, remote engineering lab access and expanded wireless capabilities for BYODs (bring your own devices) were also included in Phase II plans.

• Quad Cities Technology successfully tested and implemented Distributed File Services (DFS) replication between Riverfront and Macomb Campuses. In case of server failure on one campus, users will maintain access to data replicated on servers at the other campus.

Quad Cities Technology FY2014: Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

Quad Cities Technology Successful completion of Riverfront Campus Phase I Quad Cities Technology continues to actively participate in all facets of Riverfront Campus Phase II planning and design. Coordinating and streamlining infrastructure and technology procurement, Quad Cities Technology participates in the Phase II QC Facilities Implementation Team II, and the QC Technology Sub-Committee.

Quad Cities Technology FY2014: Support campus learning and workspaces. (Higher Values in Higher Education, Goal 2, Action 3B)

Preparing for Phase II Quad Cities Technology initiated and continues to explore: • Digital signage • Secure wireless connectivity to incorporate use of personal devices with

existing classroom technology • Departmental and discipline specific technology requirements – focus

groups

Quad Cities Technology FY 2014: Complete the following goals aimed at increasing operational and QC Technology Team efficiency and effectiveness.

Meeting operational and academic technology needs

Help Desk Technology support extension 62294 e-mail at [email protected]

Monday-Saturday 63 hours at the 60th Street building 60 hours at Riverfront Hall (increased from 57) Video Conference Classes QC Technology staff will also continue to hire and provides facilitators to assist faculty with various video conference classes. VoIP Telephone System Continues to provide faculty and staff user training and orientation

Quad Cities Technology FY 2014: Complete the following goals aimed at increasing operational and QC Technology Team efficiency and effectiveness.

Online Room Reservations • Lois Retherford and Karin Chouinard • new online room reservation form • available to external stakeholders who hold

meetings on campus Intranet Support Staff Page Web-portal maintained by Lois Retherford • classroom schedules • final exam schedules • faculty/staff directory • adjunct lists

Quad Cities Technology FY 2014: Provide opportunities for technology staff professional development. (Higher Values in Higher Education, Goal 1, Action 2d; and Goal 5, Action 1l)

Professional Development • Christopher David is scheduled to begin Information Technology Infrastructure

Library training as the university moves towards implementation of standards on IT Governance. Christopher David also continues to work on upgrading his Microsoft Windows Server and VM Ware certifications.

• Andrea Allison continues to work on Windows 7 and Mac OS X Platforms training.

• Michael Weinrich continues to further his training and certifications on programming and configuring AMX touch-screen technology.

• Paul Finley continues to work on Cisco Certification at Blackhawk College.

• Jonathan McKenna is enrolled in Western Illinois University and is currently working on a Bachelor of Arts Degree in General Studies at WIU. Funds permitting, Mr. McKenna will also be starting his AMX installer and programmer training.

Quad Cities Technology FY 2014: Provide opportunities for technology staff professional development. (Higher Values in Higher Education, Goal 1, Action 2d; and Goal 5, Action 1l)

Training and Development for Faculty and Staff

• Michael Weinrich provides training each semester to new faculty. • Andrea Allison and Lois Retherford provide MVS training for faculty, new

academic advisors, and support staff.

Quad Cities Technology FY2015 Goals • Actively participate in Riverfront Campus Phase II completion and

Phase III planning and programming.

• Complete Riverfront Phase II infrastructure projects, and continue to ensure a reliable, secure, and effective infrastructure campus wide in the Quad Cities. (Higher Values in Higher Education, Goal 1, Action 3)

• Support campus learning and work spaces. (Higher Values in Higher Education, Goal 2, Action 3B)

• Increase QC Technology Team efficiency and effectiveness.

• Provide opportunities for technology staff professional development. (Higher Values in Higher Education, Goal 1, Action 2d; and Goal 5, Action 1l)

Quad Cities Technology FY2015 Budget Requests $15,725 Staffing and Professional Development • $10,725 (Continuous) Multi-Purpose Lab/Help Desk student

employees (20 hours/week) • $5,000 (One-Time) Online and classroom based professional

development for 5 Technologists

Looking forward to the future…

western illinois university quad cities academic advising

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