TIBCO ActiveMatrix BusinessWorks provides Westnet with a codeless approach to SOA development. The rich set of

wizards, palettes and templates provides an experience that you wouldn’t normally get in an SOA programming

environment. It has significantly boosted our speed and ease of development.

Adrian Fong, Information Systems Manager, Westnet

About Westnet

• Regionally focused ISP, established in 1994• National service capability offering

ADSL, Dial, Satellite Broadband, Mobile Broadband, Telephony, Business Products such as Hosting, Domains and Mail

• 220,000 customers, primarily residential• Revenue FY 08-09 forecast $145M, FY 07-08 $136M• 100% owned by iiNet since May 08• Award Winning Service Provider – Best ISP, PC Authority 07, 08, Australian

Broadband Survey 2003- 2008• 550 staff primarily in Perth, 1000 strong• Agent/Reseller Network• 50 staff in Information Systems team• IS Team discipline focused – Architecture, Software Development, Testing,

Database, Business Intelligence• Historically a Microsoft shop – Windows, .NET & SQL Server

The Process and Results

Challenge

Continuing to provide a high level of customer service while “fixing” backend processes.

Hard coding was the norm.

Growth had been so quick the processes had been developed along the way.

Solution

TIBCO ActiveMatrix BusinessWorks in 3 core development projects

TIBCO Adapter for Database manages transfer of work order information from core database to the automated service provisioning system.

Benefits

Integration team can now deliver new web service connectivity many times faster.

Automated telephone service provisioning, saving time and improved staff efficiency.

Tighter link to iiNet’s broadband provisioning processes.

“What used to take us two months we now do in two weeks using TIBCO ActiveMatrix BusinessWorks”