Computer Operator –Monitors data center status, runs print and batch jobsaccording to set schedules, trouble-shoots issues following established procedures, changes back-up media.

Help Desk Specialist – Provides first-level support to end users for desktopcomputers and server applications or hardware issues. Triages complexproblems and assigns to appropriate next-level support personnel.

Network Wiring Technician – Installs voice and data cabling and voice communications systems. Assists with repairs and preventative maintenance on systems and equipment.

PC Technician –Coordinates PC hardware and software set up and configuration. Monitors, troubleshoots and responds to end user technical computer hardware and software problems.

Security Administrator – Manages user accounts that provide staff with accessto network and application resources. Monitors user accounts for adherenceto security policies.

Database Administrator – Implements, monitors and maintains database software. Resolves issues related to availability, operation and performanceof systems. Ensures effective data storage including development of back-upand recovery procedures.

System Administrator – Evaluates, designs, sizes, implements and maintainsoperating systems, servers and storage systems. Resolves issues relating todata integrity, system performance, back-ups and infrastructure availability.

Programmer –Develops, installs and supports applications (packaged soft-ware products or systems developed in-house) using current developmentlanguages.

Analyst – Analyzes business activities and, in collaboration with user departments and IS team members, translates business needs into recommended IS software and hardware solutions. Works with appropriate IS staff to implement solutions.

Sample Entry-levelComputer Positions

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