What About Run?

Rob EnglandTwo Hills Ltd

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Terminology

Service Management

ITSM

ITIL

Traditional ITSM • Real IT

• To Protect and Serve

• The old and the new

Paths to the mountain

Operations Some experiences

• Gov.uk

• A website outsourcer

• Agile development teams

Design for Operation• Resilience

• Scalability

• Monitoring

• Database independence

• Compliance

Operational issues• Impact on users

• Operating model

• Security vs openness

• Service levels

• Compliance and audit

• Archiving

• Productionised tools

The future For CD and DevOps

• process over technology

• legacy systems

• complex value chains

• mainstream

• The Hype Cycle

Gartner Hype Cycleexpectations

timeITI

L

DevOps

The future For ITSM

• risk profiles: fail fast

• Change Management facilitator

• automation

• infrastructure as code

• learning culture

• trust culture

TakeawaysITSM describes the world

No silver bullet

Learn from each other

Devops Enterprise: WIP

Thanks for listening…Rob EnglandTwo Hills Ltd www.twohills.co.nzFollow me @theitskeptic

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