what are the key issues with e- commerce and m-commerce ? chapter-14
TRANSCRIPT
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WHAT ARE THE KEY ISSUES WITH
e- commerce and m-commerce
?
CHAPTER: 14
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E- COMMERCE
is usage of website to transact the sale of product and services online .
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M-COMMERCE is usage of mobile to transact the
sale of products and services online .
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TWO TYPES OF COMPANIES IN E -
COMMERCE
Pure Click Companies are the one who have launched websites without any previous existence as a firm.
Brick &Click Companies are the ones are the ones who have added an online site for e- commerce.
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KEY ISSUES OF
E- COMMERCE & M- COMMERCE
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CUSTOMER SERVICE NEEDS SPECIAL ATTENTION !
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CUSTOMER’S INTERACTION WITH THE WEBSITE SHOULD BE A
PLEASURABLE EXPERIENCE.
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PRODUCT/SERVICE DELIVERY
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ONLINE SECURITY AND PRIVACY
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SITES SHOULD PROVIDE ALL POSSIBLE INFORMATION
CRITICLLY IMPORTANT FOR
B2B ( BUISINESS to BUSINESS)
E-COMMERCE
SUCH AS Alibaba.com
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DISCLAIMERCreated by
Khushi Sahu,
IIT BHU,during an internship by
Prof. Sameer Mathur, IIM Lucknow.
www.IIMinternship.com