what arethemajorstepsindevelpoingeffectivecommunications
TRANSCRIPT
MAJOR STEPS IN DEVELOPING
EFFECTIVE COMMUNICATIONS
1) Main focus should be on usage and loyalty
Examples of target audience-
POTENTIAL BUYERSCURRENT USERS
INDIVIDUALS GROUPS
PARTICULAR PUBLIC
2) Determine Objectives
3) Design Communications
1.WHAT TO
SAY
2.HOW TO SAY
IT
Informational Appeal Transformational Appeal
3. WHO SHOULD SAY IT
CELEBRITIES ARE LIKELY TO BE EFFECTIVE WHEN THEY ARE CREDIBLEi.e. TRUSTWORTHINESS, EXPERTISE AND LIKABILITY
4) SELECT THE COMMUNICATION CHANNELS
PERSONAL- FACE TO FACE
1. ADVOCATE CHANNELS
COMPANY SALESPEOPLE CONTACTING BUYERS IN TARGET MARKET
2. EXPERT CHANNELS
INDEPENDENT EXPERTS MAKING STATEMENTS TO TARGET BUYERS
3. SOCIAL CHANNELS
FRIENDS AND FAMILY TALKING TO TARGET BUYERS
5) ESTABLISH BUDGET
1. AFFORDABLE METHOD
SET BUDGET AT WHAT COMPANIES THINK THEY CAN AFFORD
2. PERCENTAGE-OF-SALES METHOD
SET BUDGET AT A SPECIFIED BUDGET OF CURRENT OR
ANTICIPATED SALES OR OF SALES PRICE
3. COMPETITIVE-PARITY METHOD
SET BUDGET TO ACHIEVE SHARE-OF-VOICE PARITY WITH
COMPETITORS
4. OBJECTIVE-AND-TASK METHOD
DEVELOP BUDGETS BY DEFINING SPECIFIC OBJECTIVES AND
ESTIMATING THE COSTS OF PERFORMING THEM
THESE SLIDES WERE CREATED BY AMOD BANSAL,
THAPAR UNIVERSITY,DURING A MARKETING
INTERNSHIP BY PROF. SAMEER MATHUR,
IIM LUCKNOW