what arma can teach us beyond records management
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What ARMA Can Teach Us Beyond Records Management. Confidence, Communication, Inreach , and Optimism Nancy Freeman, CA Records Manager/Archivist National Wildlife Research Center. - PowerPoint PPT PresentationTRANSCRIPT
What ARMA Can Teach Us Beyond Records Management
Confidence, Communication, Inreach, and Optimism
Nancy Freeman, CARecords Manager/Archivist
National Wildlife Research Center
My Main Focus: Top Management Support
-How that plays out for SAA & ARMA
-What SAA/archivists can learn from ARMA/records managers
My Background
-Records manager & archivist/lone arranger 11 years
-Taught rm and archives 6 years
-Member SAA, ARMA, SRMA, N. CO ARMA
NWRC:
-HQ & 8Field Stations
-Federal research agency
-170 employees, small corner of gov’t heaven
Top Management Support
-Phrase used extensively in rm/ARMA literature
-Not so much in archival literature
-Touted in rm texts as first step in all projects/aspects of rm programs
Excellent RM Example:
-March/April 2010 article in Information Management by Ken Neal, “Stepping Up to the Plate: Developing an Effective Business Communication Strategy”
For Top Management Support:
-Ability to communicate to management and others, value and business case for rm initiatives
-Effective communication inherent in top management support
ARMA/RM Big on Communication& Persuasion:
-Know organization’s strategic objectives & values
-Know what makes management pay attention, “buttons”
My World:
-One button, FOIA
-Public perception of NWRC
-Regulatory compliance
My World:The Seemingly Not So Helpful Management Values:
-“Archives are just old stuff”
-Research is our purpose so researchers/scientists are kings
-Know Management’s Communication Style
-From article: use of strategic communication: what do I want,how will audience react, will my message be resisted, what do I know to tailor message to audience?
NWRC Management
-Love bullet points and statistics, “Just the facts, M ’am.”
-My first funded project-confidence building
More NWRC Management
-Records disaster plan
-Many short-term, focused projectsfunded
-Know management audience.
Example:
-“He Scares Me!”
-My confident realization
-Thank you, ARMA
Presentation Skills in ARMA:
-Literature
-Conference Sessions
-Highlighted in leadership training
Broaden Idea of Presentations:
-Macro level: SAA, SRMA, ARMA
-Micro Level: Meeting with boss, unit staff meetings, bigger boss, biggest boss
SAA Changes Over the Years:
-Elevator speech
-Project management workshop & related sessions
-Leadership focus in literature, sessions, & workshops
SAA Can Do More:
-Literature re: top management support
-Sessions & workshops on communicating/presenting
Changes on Individual Level:
-Read RM & general business literature
-Hone presentation skills
-Join ARMA, attend conferences
Pithy, Poignant, Profound Ending