what customers love about a brand
DESCRIPTION
How would you make your brand stand out from the rest? Ensuring positive customer experience at every instance is a sure shot way to achieve that. Here are some ways to make customers love your brand and actively vouch for you.TRANSCRIPT
What Customers Love About a Brand
NextBee Media
A Great ProductOffers tremendous customer satisfaction
Seek ways to add value to your product, without adding to the costs
Never, Ever compromise on quality
Know your market, get your pricing right
Deliver more than you promise, better than the competition
Exceptional Customer Support
Always listen to your customers
Always strive to improve
Provide Solutions fast
Follow-up quickly
RewardsInspire customers to buy more and stay active
Develop a robust loyalty program to reward your customers
Offer cumulative discounts on purchases
Give choice as a reward. Let customers choose their next reward
Gain New Customers & Reward existing customers through a Referral Program
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Social Media Recognition
Respond to users’ comments
Say ‘Thank you’, when customers share their experiences Use social media to address customer queries
Give away goodies as rewards
Value to Customers
Money spent on marketing research is money well spent
Follow your customer’s online activities
Know what incentives excite them
Keep track of your Customers’ Preferences
Customization
Create a unique
experience for each customer
Personalised solutions add more
value
Allow customers to adjust
every aspect of
your product or
service
Customized service
becomes Irreplaceable
service
Create a solution that fits their needs
Exclusivity
Develop VIP offers and discounts
Surprise your best customers with an exciting reward
Provide exclusive ‘beta’ access to your
new versions/products
Create special rates for your top customers
Create Personal Offers to offer a sweeter experience
We will sum it up for you -
Customers love brands that
deliver
A Great Product
Exceptional Support
Rewards
Social Media Recognition
Value
Customization
Exclusivity
www.nextbee.com
Thank You!
NextBee Media