what do customers expect from today's customer services?
TRANSCRIPT
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• 99% of consumers said getting a satisfactory answer is a great prerequisite for customer experience.
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68% of consumers said they get annoyed if they have to repeat themselves.
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MAKE IT MOBILE• Consumers today expect to interact with businesses
on all mobile channels.
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LET THEM DO IT THEMSELVES• Customers prefer to make things right on their own.
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• 73% of consumers wish companies offered them way to solve customer service issues on their own.
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• More than 90% of all consumers expect a brand to offer self-service portal.
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How To Make Your Customers Happy?
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• 56% of customers have a more favorable view of those brands that respond to them on social media.
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SAVE THEIR TIME
• Consumers want easy access to information and quick assistance to their queries.
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• 66% of customers say that valuing their time is an important thing companies can do to provide good service.
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45% Of US adults will abandon an online purchase if their question aren’t answered promptly.
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KEEP THEM WELL-INFORMED• Educate customers about the products and services
to improve loyalty.
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• 79% of consumers believe in online reviews more than personal recommendations.