What does food quality mean to you? Jennifer Schmidt | Manager | Nutrition Care Services Carissa Christensen| Director | Nutrition Care Services Brian Morton | Corporate Executive Chef | Nutrition Care Services CASE What is food quality? We ask our patients upon discharge how they would rate the quality of the food, but we don’t completely understand how our patients perceive this question. Quality can mean different things to different people. Was the selection inadequate? Did the patient disagree with that diet that had been ordered? Did the food taste like they expected it to? Did the meal look nice on the plate? Which of these factors are most impactful on a patient’s impression of the food quality? With such limited resources—both staffing and food costs—our Nutrition Care Services team would appreciate having a better understanding of a patient’s perspective and knowing more about where/how to direct our energy and resources in the improvement of our food delivery system. We have been asking the same questions on our surveys for a long time, but have come to the realization that perhaps we do not fully understand what patients are thinking when they rate this score. INTERVENTION We have attempted to gain a better understanding from our patients during their hospital stay. For example, our Patient Representatives ask patients how they are enjoying their food as they deliver patient meals and take orders, but the information is not always delivered or conveyed appropriately. In addition, patients are not always comfortable telling us exactly how they feel when they are in such a compromised state. We believe we hear about very bad experiences or generalizations, but we know we are not capturing the extent of how a patient’s experience with the food affects their overall hospital stay. DISCUSSION QUESTIONS

a. How do you judge quality? b. What type of food are you expecting during a hospital stay? c. Will you tell us about your experience with the food during any/all of your hospital experiences? d. Was there anything specific about these food experiences that was confusing, frustrating, or

disappointing during your stay? e. If our hospital foodservice system could change one thing in our food delivery process—what do

you think would have the biggest impact on patient satisfaction?

ADDITIONAL INFORMATION See attached for:

• Nutrition Care Services menu • Lean video | https://accelerate.uofuhealth.utah.edu/connect/lean-behind-the-scenes-nutrition-

care-services

MC: 4/2019

MENUM A D E F R E S H D A I LY

MENU ICONSHEART HEALTHY

DIETS ♥Cardiac diets follow

American Heart Association guidelines

for sodium, cholesterol, and saturated fat.

GLUTEN FREE GF

Items can be made with ingredients that do not contain gluten. Please let your Representative

know if you are avoiding gluten. Note that

University Hospital is not a gluten-free kitchen

CARBOHYDRATE COUNTING (g)

If you are counting your carbs, try to eat the

same number of grams at every meal. Grams

are noted in parenthesis next to each item.

BEVERAGESAll are gluten free GF

MILK1% (15g), Skim (15g), Whole (15g),

Chocolate (20g), Soy (15g)

SOFT DRINKSGinger Ale (35g)

Pepsi (40g) Diet Pepsi (0g) Mist Twist (40g)

Diet Mist Twist (0g) Mountain Dew (40g),

Diet Mountain Dew (0g) Gatorade (25g)

COFFEE & TEACoffee: Regular, Decaf

Tea: Bottled Sweetened or Unsweetened Tea;

Chamomile, Green, Black Other varieties available, ask

your representative

JUICEOrange (15g), Apple (15g),

Grape (30g), Cranberry (5g), Pineapple (25g), Tomato Juice (10g)

Questions about this menu? Please call:

NUTRITION CARE SERVICES

FRESH, LOCAL, HEALTHY customized for you

University of Utah Health’s food services team takes as much care with your food as your physician does with your health.

MADE FROM SCRATCH“Nutritious” shouldn’t make you cringe. The best nutrition comes

from the freshest ingredients, which is why our pork and beef don’t come pre-packaged, and our soups start as raw vegetables.

WE SUPPORT LOCAL PRODUCERSRico’s, Wasatch Meats, Granato’s, Norbest Farms,

Pierre’s Bakery, and Stone Ground Bakery are just a few of our local partners. They custom-make items

like low-sodium multigrain breads and tortillas.

CUSTOMIZED FOR YOUR CARE NEEDSWe only send meals after a physician has written your diet order; it’s tailored precisely for you. Our patient services representatives

are here to help you with your order, and our clinical dietitians are here if you have questions about your personalized diet.

Due to the importance of nutrient tracking we are unable to make substitutions

DESSERTSCOOKIES

Chocolate Chip (25g) Sugar-Free Chocolate Chip ♥

(20g) Ginger (20g) GF Heathbar (25g) Oatmeal (25g)

ICE CREAM GF

Chocolate (20g) Vanilla (20g)

Strawberry (20g) (sugar-free versions on request 15g)

CAKE Angel Food ♥ (30g)

Carrot (40g) Chocolate (65g)

Chocolate Decadence (25g) GF Original Cheesecake (25g)

Pineapple Upside Down Cake (65g)

PIE & CUSTARD Apple Pie (55g)

Pumpkin Pie (50g) Crème Brûlée (16g) GF

CHEF’S CHOICE MON ♥ Pasta Primavera (45g) served with Tossed Salad (5g)

Chicken available on request

TUE ♥ Pot Roast (5g) served with Butternut Squash (20g), Fresh Green Beans (5g), & Tossed Salad (5g)

WED ♥ Lemon Caper Chicken (10g) served with Couscous (15g), Snap Peas (10g), & Tossed Salad (5g)

THU ♥ Dijon Crusted Salmon (5g), Steamed Broccoli (5g), Brown Rice (20g), & Tossed Salad (5g)

FRI ♥ Beef Tenderloin (0g) with Demi Glace (10g) and Roasted Shrimp (0g) served with Mashed Potatoes (15g) and Roasted Asparagus (5g) GF Heart Healthy version substitute gravy for demi glace

SAT ♥ Roasted Turkey (15g) served with Stuffing (20g), Fresh Green Bean Almandine (15g), & Tossed Salad (5g)

SUN ♥ Chicken Enchilada (15g) with Black Bean (15g) Roasted Squash (5g) & Tossed Salad (5g)

COLDCOLD SANDWICHES

Served on multi-grain bread with lettuce and tomato.

Can be gluten free, on request

Turkey & Swiss ♥ (45g)

California Chicken (60g) or Tuna Salad ♥ (45g)

Ham & Cheddar (50g)

Peanut Butter & Jelly ♥ (80g, or with sugar-free jelly 55g)

Roast Beef & Provolone ♥ (45g)

COLD PLATESGrilled Chicken

Caesar Salad ♥ (15g)

Chef Salad ♥ (5g) GF

Garden Vegetable Salad ♥ (45g) GF

Fruit & Cheese Plate ♥ (35g) GF

Fruit, Cheese & Deli-meat Plate (40g) GF

HOTHOT SANDWICHES

Hamburger (40g) or Veggieburger (45g) (with or without cheese)

Meatloaf Sandwich ♥ (45g)

Grilled Chicken ♥ (35g)

Barbecue Pork Sandwich ♥ (65g)

Grilled Cheese (40g) GF

Grilled Ham & Cheese (45g) GF

Quesadilla (15g) GF (chicken or cheese)

Hot Turkey & Swiss ♥ (25g)

Tuna Melt ♥ (25g)

SOUPSTomato Basil ♥ (5g) GF

Chicken Noodle ♥ (10g)

Vegetable Barley ♥ (15g)

Veggie Chili ♥ (20g) GF

À L A CARTEMAIN ENTRÉE

Made with Real Eggs

Scrambled Eggs ♥ (0g) GF

Vegetable Omelet ♥ (5g) GF

Cheese Omelet ♥ (0g) GF

Ham & Cheese Omelet (0g) GF

Pancakes ♥ (20g)

French Toast (45g)

Breakfast Sandwich ♥ (30g)

Vegetable Frittata ♥ (5g) GF

SIDESSliced Potatoes ♥ (15g) GF

Turkey Sausage ♥ (0g) GF

Canadian Bacon (0g) GF

Bacon (0g) GF

Turkey Bacon ♥ (0g) GF

Cottage Cheese (10g) GF

Granola ♥ (15g)Seasonal Fresh Fruit ♥ (10-30g) GF

Ask rep for availability

À L A CARTE THESE ITEMS MAY BE ORDERED IN PLACE OF THE CHEF’S

CHOICE. LUNCH OPTIONS ALSO AVAILABLE AT DINNER.

LIGHTER SIDECHOICE OF CEREAL

Oatmeal ♥ (20g)

Cream of Wheat ♥ (20g)

Bear Naked Granola (115g)

Frosted Mini-Wheats ♥ (30g)

Cheerios ♥ (15g)

Raisin Bran ♥ (35g)

Cornflakes ♥ (20g)

Other options are available. Please ask your representative.

CHOICE OF YOGURT ♥ GF

Available in regular (30g) or low sugar (15g)

Vanilla • StrawberryBlueberry • PeachGreek Vanilla (10g)

CHOICE OF BREADBanana Bread ♥ (30g)

Zucchini Bread ♥ (20g)

Plain Bagel (60g)

SIDES CHOOSE UP TO 2 ♥

All are gluten free GFBaked Lays (25g) • Terra Chips (15g) • Kettle Chips (15g)

Potato Salad (20g) • Coleslaw (5g) • Fresh Veggies (5g)

Seasonal Fresh Fruit (10-30g)

BREAKFAST LUNCH DINNER

CONDIMENTSAll are gluten free GF

Peanut Butter (5g)

Jelly ♥ (regular 10g or sugar-free 5g)

Cream Cheese (5g) (plain, strawberry, vegetable)

Butter or Margarine ♥ (0g)

Ketchup ♥ (5g)

Syrup ♥ (regular 30g or sugar-free 5g)

Salt & Pepper

DRESSINGS & CONDIMENTSRanch ♥ (5g) GF

Caesar ♥ (5g)

Italian (5g) GF

Thousand Island (10g) GF

Balsamic ♥ (5g) GF

Mustard ♥ (0g) GF

Ketchup ♥ (5g) GF

Mayo ♥ (0g) GF

BBQ Sauce ♥ (15g)

Guacamole ♥ (5g) GF

Pico de Gallo ♥ (5g) GF

Hot Sauce ♥ (0g) GF

Sour Cream (0g) GF

Butter or Margarine ♥ (0g) GF

MAIN ENTRÉESeared Chicken ♥ (0g) GF

Meat (30g), Cheese (35g) or Vegetable Lasagna (45g)

Seared Salmon ♥ (0g) GF

Beef Tenderloin ♥ (0g) GF

Rice & Beans ♥ (55g) GF

Penne Pasta with Marinara ♥ (40g)

Meatloaf (5g)

SIDES ♥

Corn (15g) GF

Green Beans (5g) GF

Mashed Potatoes (15g) GF

Steamed Carrots (5g) GF

Roll (20g) or Tortilla (10g) GF

Tossed Salad (5g) GF

Rice (20g) GF

SAUCES ♥

Lemon Caper (5g)

Demi Glace (10g) GF

Chimichurri (5g) GF