what employees need to know about teleworking presented by alec young, masterson personnel

What Employees Need to Know about Teleworking

Presented byAlec Young, Masterson Personnel

Masterson Personnel

The Right People, Right Away! ®

Welcome & Introduction

• Alec Young• Client Relations Manager, Masterson

Personnel• CTA Education Committee• MWCCA member• 5 years contact center staffing

experience• Temp-to-hire story – creative solutions• Masterson overview

Masterson Personnel


Minnesota Trends

• Population Growth• 20% increase in next 15 years

• Traffic – Bottlenecks• Fuel Costs – Continue to rise

• Technological Advances• VoIP, Cloud Computing, Security

• Just-in-time solutions

Masterson Personnel


Benefits of Teleworking

Employers• Expands available

talent pool• Improves morale• Reduces facilities

costs• Reduces carbon

footprint• Extends disaster

recover plan• Reduces

absenteeism• Reduces spread

of contagious diseases

Employees• Expands

opportunities to remote locations

• Saves money in fuel and auto maintenance

• Reduces traffic congestion

• Reduces energy consumption

• Expands quality-of-life options

• Offers new opportunities to disabled, retirees or stay-at-home parents

Masterson Personnel


Overview

• Types of teleworking opportunities

• Telework agreement• Presenting yourself for consideration

• Finding teleworking opportunities

• Future view• Call to action

Masterson Personnel


Types of Teleworking Opportunities• Ad-hoc telework

• Frequent telework• Eligibility requirements

• Telework only• Home-based office• Hoteling• Online call-center

opportunities

Masterson Personnel


Ad-hoc Telework

• Primary office at business site• Occasional• Voluntary• Privilege• Traveling, sick kids, home appointments

Masterson Personnel


Frequent Telework

• Primary office at business site• Scheduled remote days• Privilege• Eligibility requirements• Attendance• Performance• Ability to meet deadlines• Work independently• Team Player

Masterson Personnel


Full-Time Telework

• Home-based office• Hoteling• Telework centers• Remote-office centers• Other shared facilities

• Most non-customer-facing jobs• Online call-center opportunities

Masterson Personnel


Telework Agreement

• Workspace• Technology• Schedule• Reimbursement

Masterson Personnel


Telework Agreement - Workspace• Equipment

• Employee provided – standards?• Employer provided

• Call handling• Inbound, outbound, phone

type• Bandwidth• Security• Virtual – firewall, document

security• Physical – locking door and

desk drawer

Masterson Personnel


Telework Agreement - Workspace• Safety

• Workers Compensation applies, as remote office is considered an extension of business

• Ergonomic standards – OSHA•

www.osha.gov/SLTC/etools/computerworkstations/checklist.html

• Employer has right to visit your home office during working hours

• Dependent care• Typically not a substitute for

daycare

http://www.osha.gov/SLTC/etools/computerworkstations/checklist.html

http://www.osha.gov/SLTC/etools/computerworkstations/checklist.html

Masterson Personnel


Telework Agreement - Workspace• Dependent care

• Typically not a substitute for daycare

• Inclement weather / natural disasters• On-site employee dismissal

does not necessarily apply• Liability insurance

• Who holds liability insurance?

Masterson Personnel


Telework Agreement

• Schedule• Firm or flexible schedule• Results Only Work

Environment (ROWE)• Reimbursement

• Computer equipment• Bandwidth• Phone• Office equipment• Office supplies• Mileage

Masterson Personnel


Job Search – Presenting Yourself• Resume

• Organized and easy to read• Grammar• Spelling• Honest• Stability

• Communication skills• Phone demeanor• Enunciation• Email skills

Masterson Personnel


Job Search – Presenting Yourself• Work habits

• Self-discipline• Independent• Team player• Flexible• Results-oriented

• Background checks are common• Criminal• Job History• Education

Masterson Personnel


Finding Telework Opportunities• WorkForce Center

• Minnesota Works• Online search options

• Craig’s List, Indeed, Hot Jobs, etc.

• www.2work-at-home.com/telecommute.shtml• Established businesses

• Teleworker certification – future

http://www.2work-at-home.com/telecommute.shtml

http://www.2work-at-home.com/telecommute.shtml

Masterson Personnel


Finding Telework Opportunities• Work-from-home

opportunities• Do your research• When to be cautious

• No company name in ad• Urgency based on scarcity• Lavish compensation for little

work• “No experience necessary”• “We’re a Christian company”• Check www.whois.sc for

domain info

According to Christine Durst of Staffcentrix, as of 2008, there was

a 48-to-1 scam ratio among work-at-home job leads on the internet.

http://www.whois.sc/

Masterson Personnel


Future of Teleworking

• Advances in technology• Finding remote talents• Just-in-time employment• Teleworker Flex Pool• Teleworker certification

• Skills-based testing• Interview• Background check• Checklist – bandwidth,

security, OSHA

Masterson Personnel


Thank You!

Any questions?

what employees need to know about teleworking presented by alec young, masterson personnel

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