what is ilm? ilm is an internet lead management product offered by izmocrm to automotive dealerships...
TRANSCRIPT
What is iLM?
• iLM is an Internet Lead Management product offered by izmoCRM to automotive dealerships
• Easy to use, sophisticated tool
• Allows dealer to respond to internet leads immediately and conduct long term follow up
• Also manages and tracks other customer contact:
• Phone ups
• Walk-ins
iLM History
• Reckonup acquired by izmocars July, 2007
• Redesigned and released September of ‘07
• Latest, Vanguard release March 2009
• Averages 2 – 3 releases per yearizmoCRM
Difference between iLM and iCRM
• Both manage customer contacts
• However, iLM• Does not integrate with client DMS• Does not have a Service Component• Does not have inventory management• Does not have printable daily
planners• Does not integrate with ID Scanners• Does not have the built-in tracking
queries available on the iCRM logs
iCRM
iLM
iLM Advantages
• Web-based – Customer does not have to purchase hardware or software; only needs pc with internet connection (SaaS – Software as a Service)
• Certified by and integrates with all major OEMs
• Enterprise View – Access / manage multiple dealerships under one company view
• Latest state of the art technology ensures fast updates,
• Product is continuously evolving to meet market needs
• Live Customer Support• Training program• Integrates with i-Consult process• Easily upgrades to iCRM
iLM – Who uses?
• Internet Sales Department
• Business Development Center (BDC)
• Sales Teams
• Single dealerships
• Large automotive groups that want to manage all dealerships under one enterprise company
iLM Features
• Work from a single screen• Multiple user levels
• Sales Rep• Sales Mgr• Internet Manager• BDC Manager
• Manages and tracks entire sales process
• Extensive search capability supports data mining
• Create and track email campaigns; rich email editor
• View from a single screen• Scheduled appointments• Scheduled phone reminders• New leads and hot prospects
• View customer history / timeline in one click• View Overdue follow ups• Streamlined design for viewing and updating
customer information
iLM Features
iLM Features – cont.
• Lead routing engine to distribute incoming leads among users
• Ability to notify and respond to leads via blackberry and other such devices without having to log into system
• Create follow up schedules and reminders based on customer anniversaries and other criteria
• Schedule automated email / letters• Reports to monitor performance and
sales• Assignment / reassignment of sales
reps and CDRs• Identify skating activity
iLM Benefits
• Maximizing internet derived business
• Optimizing efficiency and time to work leads by internet department
• Improved process/work flow managing internet leads
• Improved customer communication / retention