what is “infrastructure” and why is it important? what does it look like? what’s required for...
TRANSCRIPT
• What is “infrastructure” and why is it important?
• What does it look like?• What’s required for success?• Where do we start?• Q&A
• What is “infrastructure” and why is it important?
• What does it look like?• What’s required for success?• Where do we start?• Q&A
The basic, underlying framework or features of a system or organization … dictionary.com
It’s basically the “backbone” of any serious effort to accomplish something, especially in a larger, more complex organization with a lot of moving parts.
• Scalability – It’s all about leveraging or “scaling up” the abilities, talents, and decisions of the leaders
• Best Practices• Formal Processes• Process Improvement
• Scalability• Best Practices – Leaders discover and
determine the best way to do something and implement a “formal” system for doing that activity that everyone follows
• Formal Processes• Process Improvement
• Scalability• Best Practices• Formal Processes – Over time, every
important activity in the church is formalized, documented, and made available to everyone
• Process Improvement
• Measurement• Auditing – “Document what you do and do
what you document.” Once you have infrastructure in place, you’re checking yourself to your own procedures.
• Baseline
• Measurement• Auditing• Baseline – Process improvement is difficult
without at least understanding the process as it currently exits.
• What is “infrastructure” and why is it important?
• What does it look like?• What’s required for success?• Where do we start?• Q&A
Development of infrastructure is done in the church in 2 key areas:
1. People Processes2. Business Processes
All things “people” are implemented via the church’s Church Management Software (CMS).
There are a number of CMS choices, but Church Community Builder is the best, especially when it comes to building “people processes.”
All things “people” are implemented via the church’s Church Management Software (CMS).
There are a number of CMS choices, but Church Community Builder is the best, especially when it comes to building “people processes.”
• Assimilation• First Time Guest
Follow Up• Baptism• Front Door Donor
Follow Up• Volunteer
Recruitment
• Volunteer Scheduling• Weddings• Funerals• Membership• Small Group
Participation• Event Registration
All things “business” are implemented via the church’s Management System.
The Management System is the collection of documents (policies, procedures, work instructions, forms, etc.) that collectively govern how things are done in the church.
All things “business” are implemented via the church’s Management System.
The Management System is the collection of documents (policies, procedures, work instructions, forms, etc.) that collectively govern how things are done in the church.
• Processing of Weekly Offering
• Purchasing• Expense
Reimbursement• Check Request• Petty Cash• Staff Policy Manual
• Job Descriptions• Organizational
Structure• Compensation• Performance
Assessment• Corrective Action• Church Discipline
• What is “infrastructure” and why is it important?
• What does it look like?• What’s required for success?• Where do we start?• Q&A
• Leadership Commitment – Senior leadership must be behind the effort. They use “the language” and point staff to the processes, procedures, etc.
• Team Effort• Excellent Access and Distribution
• Leadership Commitment• Team Effort – Building infrastructure has to
be a team effort. Everyone on the team needs to “get it.”
• Excellent Access and Distribution
• Leadership Commitment• Team Effort• Excellent Access and Distribution – The
processes, procedures, etc. must be easily accessible to staff.
• What is “infrastructure” and why is it important?
• What does it look like?• What’s required for success?• Where do we start?• Q&A
1. Assemble The Team – Assemble a cross-functional team of stakeholders.
2. Identify Pain Points3. Flowchart The Process4. Write The Procedure
1. Assemble The Team2. Identify Pain Points – Make a list of
“process pain points” as a team and prioritize the list.
3. Flowchart The Process4. Write The Procedure
1. Assemble The Team2. Identify Pain Points3. Flowchart The Process – Flowchart the
existing process and create the new process.
4. Write The Procedure
1. Assemble The Team2. Identify Pain Points3. Flowchart The Process4. Write The Procedure – Write the
procedure using the new flowchart.
• What is “infrastructure” and why is it important?
• What does it look like?• What’s required for success?• Where do we start?• Q&A
• What is “infrastructure” and why is it important?
• What does it look like?• What’s required for success?• Where do we start?• Q&A
• www.ExecutivePastorOnline.com
• Coaching – Working with church leaders to help develop infrastructure and implement growth strategies
• Contact Information - Website