what is itil? - a simple explanation
TRANSCRIPT
-
7/28/2019 What is ITIL? - A Simple Explanation
1/3
What Is ITIL: A Simple Explanation
Posted on May 21, 2013 by Greg Sanker
What is ITIL?
Just want to know what is ITIL? without reading a PhD thesis? Heres the cut-to-the-chase
simple explanation.
ITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary
focus is to maximize value to customers (the business) by aligning IT resources with business needs. At
its core is the basic idea that value is provided in the form of business-aligned IT Services.
ITIL contains detailed process descriptions, flows, success factors, metrics and implementation guidance
that organizations can adapt to work in their environment.
The ITIL framework can help organizations establish and improve their overall IT Service Management
capability, increase alignment with the business, maximize and demonstrate value to the business.
ITIL doesnt tell how, or how much of the framework to adopt, allowing organization the flexibility to adopt
the processes as and if needed to address their specific needs. Each individual process has documentedvalue to the business, and can be adopted individually. (Though they are highly interrelated and some
processes are difficult to adopt in isolation.)
ITIL stands for Information Technology Infrastructure Library. It was originally a rather large collection of
books (hence Library), each focusing on specific process areas. ITIL has had 4 major revisions
Original, Version 2, Version 3, and currently (2013) Version 2011.
ITIL started as a United Kingdom government effort to standardize and document a standard set of
operating practices for IT operations. A wide variety of public and private sector IT experts were engaged
to assemble a collective set of best practices.
Each revision has been based on the active engagement and feedback of a broad community of
ITSM TransitionInspiring Excellence in the world of IT Service Management
Home About Me Resources
at is ITIL? A Simple Explanation http://itsmtransition.com/2013/05/what-is-itil-a-simple-explanation/
3 06/06/2013 3:53 AM
-
7/28/2019 What is ITIL? - A Simple Explanation
2/3
consultants and practitioners.
Since V3, ITIL has been narrowed down to 5 lifecycle phases. The lifecycle is circular, with 5 highly
interrelated phases. Though its not linear, the phases are:
Service Strategy focusing on understanding customer needs, directions, requirements, helping
improve IT over time
1.
Service Design focusing on turning strategies for services into a detailed Service description, not
just the technology.
2.
Service Transition focusing on building, validating, and delivering new and changed services to
customers
3.
Service Operations focusing on the day-to-day care and feeding of services4.
Continual Service Improvement focusing on identifying and managing incremental improvements
to services
5.
One of the reasons for ITILs widespread adoption is the active involvement of a global and diverse
community of IT professionals, consultants, trainers, and professional organizations.
People are sometimes confused by the use of ITIL and IT Service Management (ITSM) interchangeably.
ITSM is a generic phrase describing the field of Service Management as applied to providing IT Services.
ITIL, on the other hand, is a specific framework of guidance that is owned and managed by Capita. Click
Here for the Official ITIL Website
ITSM can be implemented in many ways, including the adoption of ITIL. Many organizations adopt ITIL in
addition to other complimentary frameworks like Cobit, USMBOK, Lean/Six Sigma, LeanIT, DevOps,
PRINCE2.
Side note its important to keep the goal of maximum business value in mind. Frameworks can help, but
must never become the goal in themselves. Organizations must determine the right balance of
framework(s) and parts to adopt to meet their business needs.
In 2005, ISO 20000 was established as the international standard for IT Service Management. Unlike
frameworks, which focus on guidance and best practices, ISO 20000 is a standard against whichorganizations can be benchmarked and certified (much like ISO 9000 for manufacturing).
As ITIL has continued to mature, it has become increasingly consistent with the ISO standard, and easily
interwoven with other best practice frameworks.
Whereas ISO certification is an all-or-nothing deal, ITIL can (and should) be adopted as-needed to meet
the unique needs of the company.
ITIL has a well established training and certification scheme, starting with ITIL Foundation. From there,
there are Intermediate courses/certifications in each of the lifecycle phases. Alternatively, theres a
Capabilities path. Either path can lead to the ITIL Expert and ITIL Master certifications. Click Here to see
the ITIL qualification scheme.
at is ITIL? A Simple Explanation http://itsmtransition.com/2013/05/what-is-itil-a-simple-explanation/
3 06/06/2013 3:53 AM
-
7/28/2019 What is ITIL? - A Simple Explanation
3/3
Share this:
There you have it, an explanation of ITIL in under 700 words!
Feel free to contact me if you have questions, or I can help you on your way to Excellence in IT Service
Management.!
This entry was posted in ITIL Basics by Greg Sanker. Bookmark the permalink
[http://itsmtransition.com/2013/05/what-is-itil-a-simple-explanation/] .
0 comments
What's this?
The Value of Values in IT
Transformation, Part 2
Two surprising things to build
credibility for your Service
Resources Why I dont Care ITIL Has Been Sold
(and you shouldnt either)
Best Community #
Share
0
at is ITIL? A Simple Explanation http://itsmtransition.com/2013/05/what-is-itil-a-simple-explanation/
3 06/06/2013 3:53 AM