what is license a unique license number is given at the time of new installation.(for example: lic...
TRANSCRIPT
![Page 1: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/1.jpg)
![Page 2: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/2.jpg)
What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531)
A software license both imposes restrictions and grants certain rights to the end user. Using the software outside of the terms of the license is considered an infringement and gives the owner the right
to sue.
License No
![Page 3: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/3.jpg)
License Server License server determines and controls the number of copies of a software program permitted to be used
based on the license entitlements that an organization owns.
After fresh Installation or Re-Installations or closing, Products has to be licensed using licclient.exe which will connect our online Server at Delhi which works 24x7. At the time of Order Processing, Order System generates Transactions ID which is required to send Product License Request to Servers and Server Authenticate Transactions ID and Licensed Products and if this fails then return with Error Message.
License Server
Client MachineInternet Connection
License Manager
![Page 4: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/4.jpg)
License Value
After fresh Installation or Re-Installations, Products has to be licensed using licclient.exe which will connect our online Server at Delhi which works 24x7. At the time of Order Processing , Order System generate Transactions ID which is required to send Product License Request to Servers and Server Authenticate Transactions ID and Licensed Products and if this fails then return with Error Message.
License grants an end-user permission to use one or more copies of software in ways where such a use would otherwise constitute copyright infringement of the software owner's exclusive rights under copyright law.
![Page 5: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/5.jpg)
Basic Requirements
Port 8089 must be open. Internet connection is must. License must be registered at SCL Office.
![Page 6: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/6.jpg)
Life Cycle of Product’s License
Step1: Fill Order Form for New-installation Step2: Authenticate order Form from Account Department Step3: Asked License department for Transaction ID Step4: Install required product and active product with Transaction ID. License no is generated
here.
![Page 7: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/7.jpg)
New-Installation
Validity of license is for limited time period
(maximum for 12 months)
Ask license department to increase validity
In case of System format, database corrupt, server change, version of oracle is change , end of financial year
Re-Installation or Closing
Consult account department and ask License Department
for DP-ID
Update License
0
License no generates during product activation
![Page 8: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/8.jpg)
Step5. Update Product License from license department Validity conditions for Product License (Maximum validity of license for a product is 12 Months)
Life time: In this case, client pays for life time but do not get any support from Shilpi Office. If he desires any support, he has to pay for that.
Every year, Client has to update license from Shilpi Office. For a financial year: License is updated for a financial year. Grace: After due date of amount, license validity can be increased for 10 to 15 days only. If anyone ask to increasing the validity of the license (whose validity is expired ) then please check
a/c approval date. If it is approved then proceed the work otherwise ask the concerned person for approval date.
Step6. Update product license with license utility Step7. Product is ready to work.
But in the following cases case1. In case of Re-Installation: Reinstallation is required when, System format, Database
corrupt, Server change and Version of Oracle is changed Case2. In case of Closing
Consult account department for any pending. If approved by account department then ask license department for DP-ID. Do Re-Installation or Closing as per client’s requirement.
Step8. Update Product License before validity expired.
![Page 9: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/9.jpg)
Location of License in Software
License No
![Page 10: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/10.jpg)
Note: In case of Fxfuture, license number can be viewed from Preferences>> About, as shown below:
![Page 11: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/11.jpg)
License No
Following window will open:
![Page 12: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/12.jpg)
Roll of Built no in Software
Build numbers are generally assigned in increasing order and correspond to new developments in the software.
Location of Build no in Software
Build no
![Page 13: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/13.jpg)
Connectivity with License Server
Click on test i-net connection to check connectivity of liceclient.exe with license server.
Click here to Check internet
connection
![Page 14: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/14.jpg)
If net connection is ok then following message will display
Note: An internet connection is required for connectivity.
![Page 15: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/15.jpg)
License Utilities
There are two license utilities
1. licclient.exe: This utility is used to update license of ORACLE based products (cApex10, Fxfuture, commex10, spot10, NBFC, Spot10 etc.)
2. sqlclient.exe : This utility is used to update license of SQL products (capexsql, comsql and fxsql)
![Page 16: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/16.jpg)
Click here to Check internet
connection
1. Tuned Database
2. Product Activation
3. Update License Status
4. Sent License
Info.
6. Downloads
Overview of licclient.exe is given below:
Licclient.exe
5. Sent FA closing
Request
![Page 17: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/17.jpg)
1. Tuned database
Step 1: Go to package folder Step 2: Find License file(Named: licclient.exe) and run it Step 3: Select tuned database. Following window will open
Select oracle Version
Select database password (keep password same as of oracle)
Click here to tuned database
Enter database name
Enter or select file name & Path
![Page 18: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/18.jpg)
Step 4: Select the Oracle’s Version, either 8i or 9i/10g. Enter database name and Select the DAT file of latest backup to be restored. Then click on button ‘Tune and Import Database’. It will first tune the database and then import the backup from the backup file selected automatically.
Step 5: After importing the full backup file, it’ll open the log file which shows the status of the backup importing.
Step 6: Please check the log file of the backup import properly and if you get any message like ‘Import terminated successfully with warning’ or ‘Import terminated successfully’, please call to Shilpi support and show the log file to them.
Step 7: If the backup will get imported ‘without warning’ then please call to Shilpi office and ask for ‘Database ID’ for licensing
![Page 19: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/19.jpg)
1.Product Activation
Select Product activation from licclient.exe menu.
1. Select Database Restoration / Fin. Closing or New Installation
3. Database name to be restored
4. Installation ID taken from Shilpi Office (in case of new installation)
2. Product ID of the Software
5. Database ID taken from Shilpi Office (in case of database restore/fin. closing)
6. Click on get activation. Following message must display
![Page 20: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/20.jpg)
3. Update license status (Renewal of license)
Follow the following steps to update license: Step 1: Go to package folder or right click on exe icon>>properties>>find target Step 2: Find License file(Named: licclient.exe) Step 3: Following window will open.
Click on test-I net connection and wait for the message Step 4: Following window will open. Click on Ok.
Click here to Check internet
connection
![Page 21: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/21.jpg)
Step 5: Select update license status
Click here
![Page 22: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/22.jpg)
Step6: Following window will open. Enter database name (ex. NSE1011)
Step7: Select Auto mode and click on get activation. Wait for a message as shown below:
Step8: Click on Ok. Now, Package is ready to work.
![Page 23: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/23.jpg)
4. Send license info
Send request if licensed database is not registered
Enter Database name
Enter company Id and Account Id (Both are Same)
Always select Auto Mode
Click here to send request
It will show the status
of sent request
![Page 24: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/24.jpg)
5. Send FA Closing Request
Enter database name
Enter Mobile no/ Ph. no
Enter Contact person name
Click on send request
This option is used at the time of closing of a database. Ask the client to fill all details and send request for closing
After sending request , a DCR will be created automatically(if all details are valid ). Now, FA Closing is allowed for that database .
![Page 25: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/25.jpg)
6. Downloads
This option is used to download QRP, Blank database, SQL Talk, Print Files at the time of new installation.
![Page 26: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/26.jpg)
This utility is used to update license of SQL based products (capexsql, comsql and Fxsql). Overview of sqlclient.exe is given below:
Go to package folder or right click on package icon (as shown below)>>click on properties>> click on find target. From here you will reach in package folder.
Find SQL client file(sqlclient.exe). Run sqlclient.exe
sqlclient.exe
![Page 27: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/27.jpg)
Following window will open
1.Product Activation
2.Update License Status
3.Send License
Info
4.Send FA Closing Request
5. Downloads Click here
to check Internet
connection
![Page 28: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/28.jpg)
1. Product Activation
Select Product activation from sqlclient.exe menu.
1. Select Database Restoration / Fin. Closing or New Installation
3. Database name to be restored
4. Installation ID taken from Shilpi Office (in case of new installation)
2. Product ID of the Software
5. Database ID taken from Shilpi Office (in case of database restore/fin. closing)
6. Click on get activation. Following message must display
6. Enter Exiting Activation Code
![Page 29: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/29.jpg)
2. Update License Status
Step 1: Go to package folder
Or Right click on package icon (as shown below) Click on properties>> Click on find target.
From here you will reach in the package folder.
![Page 30: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/30.jpg)
Step 2: Find License file (Named: sqlclient.exe) and open that fileStep 3: Click on test-I net connection
Step 4: Following window will open. Click on OK button.
Click Here
![Page 31: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/31.jpg)
Step 5: Select update license status
Click here
![Page 32: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/32.jpg)
Step 6: Following window will open. Enter all details :
Step7: Wait for the following message Click on OK. Now, Package is ready for working.
1. Select Product ID either capexsql or comsql or fxsql (of which license wants to update)
2. Enter database name
3. Always select Auto Mode
4. Click on Get Activation
![Page 33: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/33.jpg)
3. Send License Info
Send request if licensed database is not registered
Enter Database name
Enter company Id and Account Id (Both are Same)
Always select Auto Mode
Click here to send
request
It will show the status of sent request
![Page 34: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/34.jpg)
3. Send FA Closing Request
Enter database name
Enter Mobile no/ Ph. no
Enter Contact person name
Click on send request
This option is used at the time of closing of a database. Ask the client to fill all details and send request for closing
After sending request , a DCR will be created automatically(if all details are valid and payment is clear ). Now, FA Closing is allowed for that database .
Select Product Type
![Page 35: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/35.jpg)
Downloads
This option is used to download QRP and Blank database at the time of new installation.
![Page 36: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/36.jpg)
Activation of exchange or any other options in exiting database
For it update license from license department and run licclient.exe to active exchange/exchanges or any other option.
![Page 37: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/37.jpg)
New License System
Update license by downloading latest exe of the software from www.shilpisoft.com But in the following cases do not update software (for example cApex10)
Case 1: if window is 2000 then do not update software by downloading new exe .If you will do this then license details may corrupt.
Case 2 : If message :” Annual maintenance is closed or pending for AMC “ or
“Your license Expired or Need Renewal, Please Renew/Purchase your license” is coming then do not update software by downloading new exe .
In the above cases update license by licclient.exe or sqlclient.exe
![Page 38: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/38.jpg)
Troubleshooting (common Problems Faced)
Problem1: Annual maintenance is closed or pending for AMC
Sol: For Oracle based products:
Run licclient.exe to sort out this problem. For it follow the following steps Step 1: Go to package folder or right click on package icon (as shown below)>>click on properties>> click on
find target. From here you will reach in package folder.
Step 2: Find License file (Named: licclient.exe)
![Page 39: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/39.jpg)
Step 3: Click on test-I net connection
Click here
![Page 40: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/40.jpg)
Step 4: Following window will open. Click on Ok
![Page 41: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/41.jpg)
Click here Step 5: Select update license status
![Page 42: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/42.jpg)
Step6: Enter database name (For example: NSE1011)
Step7: Select Auto mode and click on get activation. Wait for a message as shown below:
Step8: Click on Ok. Now, Package is ready to work.
![Page 43: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/43.jpg)
2. For SQL based products:
Run Sqlclient.exe to sort out this problem. For it follow the following steps Step 1: Go to package folder or right click on package icon (as shown below)>>click on properties>> click
on find target. From here you will reach in package folder.
![Page 44: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/44.jpg)
Step 2: Find License file (Named: sqlclient.exe) and open that file Step 3: Click on test-I net connection
Step 4: Following window will open. Click on OK button.
Click Here
![Page 45: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/45.jpg)
Step 5: Select update license status
Click here
![Page 46: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/46.jpg)
Step6: Select product ID (for example: capexsql), enter database name
Select Product ID either capexsql or comsql or fxsql (of which license wants to update)
Enter database name
Always select Auto Mode
Click on Get Activation
![Page 47: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/47.jpg)
Step7: Wait for a message as shown below:
Step8: Click on OK. Now, Package is ready for working.
![Page 48: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/48.jpg)
Problem2 : Your license Expired or Need Renewal, Please Renew/Purchase your license
Sol: Run licclient.exe or sqlclient.exe to sort out this problem (for Steps Refer Problem: 1)
![Page 49: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/49.jpg)
Problem 3: Database license invalid or not register for this PC
Sol: Run licclient.exe or sqlclient.exe to sort out this problem (for Steps Refer to Problem: 1)
![Page 50: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/50.jpg)
Problem 4: Maintenance renewal required, Please call vender for Renewal! Days left: 4
Sol: Run licclient.exe or sqlclient.exe to sort out this problem (for Steps Refer to problem: 1)
![Page 51: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/51.jpg)
Problem 5: Data validation expired
Sol: Run licclient.exe sqlclient.exe to sort out this problem (for Steps Refer to Problem: 1)
![Page 52: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/52.jpg)
Problem 6: License Services/Renewal Request # Successfully failed ,Please Check your internet connection and try
Sol: 1.This error comes on server machine (at 2000 window because 2000 window does not support license system) after clicking on Get Activation. Ask client to update license at node machine otherwise check net connection.
2. Install package on node machine and update license. (For Steps Refer to Problem: 1)
![Page 53: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/53.jpg)
Problem 7: Client can not save Voucher Entry
Sol: This error occurs during voucher entry. Run licclient.exe or sqlclient.exe to sort out this problem. (For Steps Refer to Problem: 1)
Problem 8: Miscellaneous error
Sol: This error occurs during test i-net connection. Check internet connection otherwise ask client to open port 8089.
Problem 9: Please check your internet connection or open port 8089
Sol: This error occurs during test i-net connection. Check internet connection otherwise ask client to open port 8089.
Problem 10: Connection to server unsuccessful, open port 8089
Sol: This error occurs during test i-net connection. Shilpi license server is not working.
![Page 54: What is license A unique license number is given at the time of new installation.(For example: Lic no. olk162531) A software license both imposes restrictions](https://reader030.vdocument.in/reader030/viewer/2022012916/5516e76b550346fe558b47af/html5/thumbnails/54.jpg)
Note: Before running licclient.exe or sqlclient.exe consult License Department to increase license validity. An Internet Connection is must to sort out all license problems. Update license from node machine in case of oracle products. Always run new license utility.