what is omni-channel...what is omni-channel customer engagement? of service organizations can solve...
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![Page 1: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent](https://reader034.vdocument.in/reader034/viewer/2022042709/5f429079cf9eb056357533b5/html5/thumbnails/1.jpg)
![Page 2: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent](https://reader034.vdocument.in/reader034/viewer/2022042709/5f429079cf9eb056357533b5/html5/thumbnails/2.jpg)
![Page 3: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent](https://reader034.vdocument.in/reader034/viewer/2022042709/5f429079cf9eb056357533b5/html5/thumbnails/3.jpg)
WhatisOmni-ChannelCustomerEngagement?
ofserviceorganizationscansolveaninquiryusingasingleapplication4%
KateLeggett,TheMandateForIntelligentCustomerService,acommissionedstudyconductedbyForresterConsultingonbehalfofMicrosoft,December2015
![Page 4: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent](https://reader034.vdocument.in/reader034/viewer/2022042709/5f429079cf9eb056357533b5/html5/thumbnails/4.jpg)
Omni-ChannelPlatform
Customer360°
IntegratedBusinessFunctions
IntegratedChannels
![Page 5: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent](https://reader034.vdocument.in/reader034/viewer/2022042709/5f429079cf9eb056357533b5/html5/thumbnails/5.jpg)
MicrosoftDynamics365
Adobe+Dynamics365
Microsoft AppSource Adobe Exchange
![Page 6: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent](https://reader034.vdocument.in/reader034/viewer/2022042709/5f429079cf9eb056357533b5/html5/thumbnails/6.jpg)