what is quality | basic concepts of quality | seth safety products
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BASIC CONCEPTS OF QUALITY
QUALITY QUALITY CONTROL
QUALITY ASSURANCEQUALITY MANAGEMNT
TOTAL QUALITY MANAGEMENTISO SYSTEM
QUALITY
is the totality of features and characteristics of a product that bears on it’s ability to satisfy the stated or implied needs --ASQC
What is Quality?
• User-based: “In the eyes of the beholder”• Manufacturing-based: “Right the first
time”• Product-based: Precise measurement
Dimensions of Quality
• Performance• Aesthetics• Special features: convenience, high tech• Safety• Reliability• Durability• Perceived Quality• Service after sale
Importance of Quality• Lower costs (less labor, rework, scrap)• Motivated employees• Market Share• Reputation• International competitiveness• Revenues generation increased (ultimate
goal)
QUALITY CONTROL
is the operational techniques and activities that are used to fulfill the requirements for quality
QUALITY ASSURANCE
is all systematic and planned actions which are necessary to provide adequate confidence that a product or service will satisfy the given requirement for quality.
QUALITY MANAGEMENTQUALITY MANAGEMENT iis a systematic set of operating s a systematic set of operating
procedures which is company procedures which is company wide, documented, implemented wide, documented, implemented and maintained while ensuring and maintained while ensuring the growth of business in a the growth of business in a consistent manner consistent manner
TOTAL QUALITY MANAGEMENT
THE LATEST APPROACH IT IS THE PROCESS OF INDIVIDUAL &
ORG. DEVELOPMENT THE PURPOSE OF WHICH IS TO INCREASE THE LEVEL OF SATISFACTION OF ALL THE STAKEHOLDERS
QM Vs QA
The Prime Focus of
Quality Management Quality Assurance
Achieving results that satisfy the requirements for quality.
Demonstrating that the requirements for quality have been (and can be) achieved.
Motivated by stakeholders internal to the organization, especially the organization’s management
Motivated by stakeholders, especially customers, external to the organization
Goal is to satisfy all stakeholders Goal is to satisfy all customers.
Effective, efficient, and continually improving, overall quality-related performance is the intended result.
Confidence in the organization’s products is the intended result
Scope covers all activities that affect the total quality-related business results of the organization
Scope of demonstration coves activities that directly affect quality-related process and product results
HISTORICAL BACKGROUNDHISTORICAL BACKGROUND►THE OLDEST TERM QUALITYTHE OLDEST TERM QUALITY
►QUALITY CONTROLQUALITY CONTROL
►QUALITY ASSURANCE (1970s)QUALITY ASSURANCE (1970s)
►QUALITY MANAGEMENTQUALITY MANAGEMENT
HISTORICAL BACKGROUNDHISTORICAL BACKGROUND
► TOTAL QUALITY MANAGEMENTTOTAL QUALITY MANAGEMENT► CURRENTLY ENTERPRISES ARE RUSHING CURRENTLY ENTERPRISES ARE RUSHING
TOTO► SIX SIGMASIX SIGMA► DEMING AWARDDEMING AWARD► MALCOLM BALDRIDGE NATIONAL QUALITY MALCOLM BALDRIDGE NATIONAL QUALITY
AWARD (MBNQA)AWARD (MBNQA)
HIERARCHIAL STRUCTURE
• QUALITY ASSUR. (GMP+Original prod. design & development)
GOOD MFG. PRACTICE
QUALITY CONTROL
ISO SYSTEM
• A SET OF QUALITY STANDARDS GOVERNING THE DOCUMENTATION REQUIREMENT OF A SYSTEM
• ISO 9001-2000• ISO 14000• ISO 17025• SA 8000
TQM Vs ISO SYSTEM (1)ISO 9000 TQM
NOT NECESSARILY CUSTOMER FOCUSED
DEFINITELY CUSTOMER FOCUSED
TECHNICAL SYSTEM & PROCEDURES FOCUSED
PHILOSPHY, CONCEPTS, TOOLS &TECHNIQUES FOCUSED
EMPLOYEE INVOLVEMENT NOT NECESSARY
EMPLOYEE INVOLVEMENT NECESSARY
TQM Vs ISO SYSTEM (2)ISO 9000 TQM
LESS OR NO FOCUS ON CQI
CQI &TQM ARE SYNONYM
CAN BE DEPATMENTALLY FOCUSED
ORGANIZATION WIDE
QUALITY DEPARTMENT RESPONSIBLE FOR QUALITY
EVERYONE RESPONSIBLE FOR QUALITY
RELATIONSHIP B/W TQM & ISO
MANAGING(STRATEGY, LEAQDERSHIP, COMMITMENT)
ISO 9000PEOPLEATTITUDEBEHAVIOR
INVOLVEMENTEMPOWERMENT
SUPPLIERS CUSTOMERS
Contact us.
SETH MEDICAL AND SAFETY PRODUCTS (PVT) LIMITED, SRI LANKA.
- +94772009477 / +94773687864 / +94777387864 - [email protected].
- http://www.sethsafety.com.