What is Quality Management What is Quality Management in layman’s language?in layman’s language?

Overview of talkOverview of talk

• What is quality?

• What is there in existence to manage quality

• How do they relate to each other

What quality to manage?What quality to manage?

Technical Intrinsic quality of fish (taste, smell andtexture); safety; spoilage/ freshness;grading; packaging; nutritional; authenticity;shelf life, etc.

Managerial Administrative systems; customer relations;promotion; delivery commitments; invoicingand payment, etc.

Environmental Waste management; noise pollution;odours; pollutants, etc.

How to manage technical qualityHow to manage technical quality

• Quality Assurance (QA)

• ISO standards• Quality Control (QC)• HACCP • Good Manufacturing

Practice (GMP)• Pre-requisite

Programmes

Quality Assurance (QA)Quality Assurance (QA)

• All the activities and functions concerned with the attainment of quality in a company including safety

• Other terms include – Quality Management Programme (QMP)– Quality Management System (QMS)– Total Quality Management (TQM) ??

ISOISO

International Standards Organization1 rue de VarembéCase Postale 56CH-1211 Genève 20Switzerland

The vast majority of ISO standards are highly specific to a particular product, material, or process. However, both ISO 9000 and ISO 14000 are known as generic management system standards.

ISO 9000 and 14000ISO 9000 and 14000

• ISO 9000 - ISO 9000 is primarily concerned with "quality management”

• ISO 14000 - ISO 14000 is primarily concerned with "environmental management"

ISO 9000 SeriesISO 9000 Series

• ISO 9001 Quality systems - Model for quality assurance in design/ development, production, installation and servicing

• ISO 9002 Quality systems - Model for quality assurance in production and installation.

Quality Control (QC)Quality Control (QC)

The operational techniques and activities that are used to fulfil quality requirements.

• an important subset of the quality assurance system

• active process that monitors and, if necessary, modifies the production system so as to consistently achieve the required quality

HACCPHACCP

• Ensures food safety• An approach that builds upon good

manufacturing practice• Legislated in many countries

Hazard

Analysis

Critical

Control

Point

A systematic approach to the identification, evaluation, and control of food safety hazards

Good Manufacturing PracticeGood Manufacturing Practice

“..those procedures for a particular manufacturing operation which practitioners of, and experts in, that operation consider to be the best available using current knowledge.”

• Also called Pre-requisite Programmes• Now mostly associated with hygiene/sanitation

– SSOP (Standard Sanitary Operating Procedures)• but also other company functions

– storage practices, incoming material, equipment maintenance, cold store management, etc.

Integration of technical systemsIntegration of technical systems

COMPANY QUALITY ASSURANCE MANAGEMENT PRODEDURES

HACCP

ProductSpecifications

GMP SSOPPrerequisiteprogrammes

CUSTOMERREQUIREMENTS

MANDATORYREQUIREMENTS

Total quality managementTotal quality management

Technical

Managerial

COMPANY TOTAL QUALITY MANAGEMENT

Environ-mental