what it is that we’ve done as of late:

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What it is that we’ve done as of late: One-stop-shop concept 72-hour response rule CPA/ paperless office/ electronic signature Website: 3-language, self-service, database Offer package

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What it is that we’ve done as of late:. One-stop-shop concept 72-hour response rule CPA/ paperless office/ electronic signature Website: 3-language, self-service, database Offer package. What it is that we’ve done as of late:. LPs/ medical clearances, visas - PowerPoint PPT Presentation

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Page 1: What it is that we’ve done as of late:

What it is that we’ve done as of late:

One-stop-shop concept 72-hour response rule CPA/ paperless office/ electronic signature Website: 3-language, self-service, database Offer package

Page 2: What it is that we’ve done as of late:

What it is that we’ve done as of late:

LPs/ medical clearances, visas DTTA, sample TOR, JPO-specific evaluation JPO orientation checklist Partnership surveys Global Staff Survey/ CO “black lists”

Page 3: What it is that we’ve done as of late:

What it is that we’ve done as of late:

Life insurance policy Hotline/ Counselling COB on the last day of the month Co-financing ALDs Periodic updates

Page 4: What it is that we’ve done as of late:

What it is that we’ve done as of late:

New JPOs going via Copenhagen (7) Regional workshops Ad-hoc recruitment campaigns Publications We interview all candidates

Page 5: What it is that we’ve done as of late:

What it is that we’ve done as of late:

New MOUs/ conditions with some GOVTs New donors Special Assistants Finance/ administration, etc. Administration of European offices

Page 6: What it is that we’ve done as of late:

Future plans that you may influence:

CV database Applicants database Salary statements online, etc. Alumni Association Mentoring programme

Page 7: What it is that we’ve done as of late:

Future plans that you may influence:

New contractual arrangements Country office visits Good Will Ambassadors More publications Internships

Page 8: What it is that we’ve done as of late:

Future plans that you may influence:

Re-profiling Re-distribution of portfolios New donor Governments UN Agencies Private sector, etc.

Page 9: What it is that we’ve done as of late:

2002 JPO Survey

Preliminary results

Page 10: What it is that we’ve done as of late:

General results: participation rate

Global participation: 56.8 %

Participation by years of service:– Less than one year: 64.5 %– Between one and two years: 52.9 %– Between two and three years: 42.2 %– More than three years: 30.0 %

Page 11: What it is that we’ve done as of late:

2002 JPO Survey

Preliminary results

Page 12: What it is that we’ve done as of late:

Recruitment and entry on duty procedures

Page 13: What it is that we’ve done as of late:

To what extent were you satisfied with the information you received from the JPO Service Centre in the run-up to your Entry on Duty?

Very satisfied: 24 % Satisfied: 63 % Neither satisfied nor dissatisfied: 06 % Dissatisfied: 07 % Very dissatisfied: 00 %

Page 14: What it is that we’ve done as of late:

To what extent were you satisfied with the responsiveness of your contacts in the JPO Service Centre in the course of your recruitment process?

Very satisfied: 56 % Satisfied: 31 % Neither satisfied nor dissatisfied: 09 % Dissatisfied: 04 % Very dissatisfied: 00 %

Page 15: What it is that we’ve done as of late:

To what extent were you satisfied with the timeliness of payments made to you in respect of travel and shipment prior to departure for your duty station?

Very satisfied: 50 % Satisfied: 22 % Neither satisfied nor dissatisfied: 07 % Dissatisfied: 12 % Very dissatisfied: 09 %

Page 16: What it is that we’ve done as of late:

To what extent were you satisfied with the timeliness of payments made to you in respect of assignment grant and DSA upon arrival at the duty station?

Very satisfied: 57 % Satisfied: 28 % Neither satisfied nor dissatisfied: 09 % Dissatisfied: 04 % Very dissatisfied: 02 %

Page 17: What it is that we’ve done as of late:

To what extent were you satisfied with the timeliness of payments made to you in respect of your first salary (actual salary or salary advance)?

Very satisfied: 44 % Satisfied: 34 % Neither satisfied nor dissatisfied: 12 % Dissatisfied: 08 % Very dissatisfied: 02 %

Page 18: What it is that we’ve done as of late:

To what extent did you feel that the duty station was prepared for your arrival (was office space and equipment made available,

introduction rounds in the office planned for, Supervisor clear about his/her expectations of you)?

Very satisfied: 19 % Satisfied: 28 % Neither satisfied nor dissatisfied: 19 % Dissatisfied: 21 % Very dissatisfied: 13 %

Page 19: What it is that we’ve done as of late:

To what extent were you satisfied with the degree of logistical support provided by your duty station in the course of your "settling-in" period?

Very satisfied: 21 % Satisfied: 34 % Neither satisfied nor dissatisfied: 24 % Dissatisfied: 12 % Very dissatisfied: 09 %

Page 20: What it is that we’ve done as of late:

Have your Terms of Reference been changed within the first few months upon your arrival at the duty station?

Yes: 51 %

No: 49 %

Page 21: What it is that we’ve done as of late:

If yes, to what extent are you satisfied with the way/extent to which you were consulted in the process?

Very satisfied: 12 % Satisfied: 40 % Neither satisfied nor dissatisfied: 14 % Dissatisfied: 20 % Very dissatisfied: 14 %

Page 22: What it is that we’ve done as of late:

If yes, to what extent are you satisfied with the above-mentioned changes?

Very satisfied: 14 % Satisfied: 40 % Neither satisfied nor dissatisfied: 17 % Dissatisfied: 20 % Very dissatisfied: 09 %

Page 23: What it is that we’ve done as of late:

How much time elapsed from your start date until you had a clear agreement with your Supervisor on your tasks?

0-1 month: 48 % 2-3 months: 20 % 4-5 months: 15 % 6 months +: 17 %

Page 24: What it is that we’ve done as of late:

JPO Induction Course in NY

Page 25: What it is that we’ve done as of late:

When did you attend the JPO induction course?

April 2002: 26 % July 2002: 22 % September 2002: 19 % Other: 03 % Not yet: 29 %

Page 26: What it is that we’ve done as of late:

If applicable, to what extent were you satisfied with the subjects covered in the training course?

Very satisfied: 21 % Satisfied: 54 % Neither satisfied nor dissatisfied: 10 % Dissatisfied: 15 % Very dissatisfied: 00 %

Page 27: What it is that we’ve done as of late:

If applicable, to what extent have you already used some of the new things you learned in your job?

Very satisfied: 11 % Satisfied: 24 % Neither satisfied nor dissatisfied: 30 % Dissatisfied: 28 % Very dissatisfied: 07 %

Page 28: What it is that we’ve done as of late:

Your assignment

Page 29: What it is that we’ve done as of late:

To what extent are you satisfied

with your assignment?

Very satisfied: 41 % Satisfied: 28 % Neither satisfied nor dissatisfied: 20 % Dissatisfied: 07 % Very dissatisfied: 04 %

Page 30: What it is that we’ve done as of late:

Have your tasks and responsibilities changed substantially throughout your JPO assignment? (Only to be

answered by JPOs who have served for one year or more)

Yes: 39 %

No: 61 %

Page 31: What it is that we’ve done as of late:

If yes, to what extent are you satisfied with the way/extent to which you were consulted in the process?

Very satisfied: 33 % Satisfied: 28 % Neither satisfied nor dissatisfied: 22 % Dissatisfied: 11 % Very dissatisfied: 06 %

Page 32: What it is that we’ve done as of late:

If yes, to what extent are you satisfied with the way in which your tasks and responsibilities have changed?

Very satisfied: 31 % Satisfied: 41 % Neither satisfied nor dissatisfied: 22 % Dissatisfied: 06 % Very dissatisfied: 00 %

Page 33: What it is that we’ve done as of late:

How would you rate your average monthly workload?

Much too high: 31 % Too high: 41 % Adequate: 22 % Too low: 06 % Much too low: 00 %

Page 34: What it is that we’ve done as of late:

To what extent are you satisfied with the way and degree to which your pre-employment skills and experience are being utilized?

Very satisfied: 19 % Satisfied: 30 % Neither satisfied nor dissatisfied: 29 % Dissatisfied: 17 % Very dissatisfied: 05 %

Page 35: What it is that we’ve done as of late:

To what extent are you satisfied with the level of decision-making authority you enjoy in your area of responsibility?

Very satisfied: 19 % Satisfied: 32 % Neither satisfied nor dissatisfied: 29 % Dissatisfied: 13 % Very dissatisfied: 05 %

Page 36: What it is that we’ve done as of late:

To what extent are you satisfied with the training opportunities available to you as a JPO?

Very satisfied: 22 % Satisfied: 41 % Neither satisfied nor dissatisfied: 25 % Dissatisfied: 10 % Very dissatisfied: 02 %

Page 37: What it is that we’ve done as of late:

To what extent are you satisfied with the degree to which you have acquired new skills on-the-job?

Very satisfied: 26 % Satisfied: 44 % Neither satisfied nor dissatisfied: 18 % Dissatisfied: 10 % Very dissatisfied: 02 %

Page 38: What it is that we’ve done as of late:

To what extent does your current access to supervision and the quality of supervision meet your expectations?

Very satisfied: 19 % Satisfied: 31 % Neither satisfied nor dissatisfied: 19 % Dissatisfied: 20 % Very dissatisfied: 11 %

Page 39: What it is that we’ve done as of late:

To what extent are you satisfied with the support you receive from your colleagues?

Very satisfied: 23 % Satisfied: 46 % Neither satisfied nor dissatisfied: 20 % Dissatisfied: 10 % Very dissatisfied: 01 %

Page 40: What it is that we’ve done as of late:

Administrative follow-up

Page 41: What it is that we’ve done as of late:

How many times have you been in contact with the

JPO Service Centre during the past 12 months?

1-10 times: 52 % 11-20 times: 30 % 21-30 times: 08 % 31-40 times: 05 % + 40 times: 05 %

Page 42: What it is that we’ve done as of late:

To what extent are you satisfied with the support you receive from your colleagues?

Very satisfied: 23 % Satisfied: 46 % Neither satisfied nor dissatisfied: 20 % Dissatisfied: 10 % Very dissatisfied: 01 %

Page 43: What it is that we’ve done as of late:

When communicating with the JPO SC, to what extent are you satisfied with the overall timeliness of our response (taking into consideration our 72 hour response time

policy)?

Very satisfied: 69 % Satisfied: 24 % Neither satisfied nor dissatisfied: 03 % Dissatisfied: 04 % Very dissatisfied: 00 %

Page 44: What it is that we’ve done as of late:

When communicating with the JPO Service Centre, to what extent are you satisfied with the accurateness of our replies to your questions/concerns?

Very satisfied: 55 % Satisfied: 37 % Neither satisfied nor dissatisfied: 07 % Dissatisfied: 01 % Very dissatisfied: 00 %

Page 45: What it is that we’ve done as of late:

How would you rate the change in quality of services provided by the JPO SC after the move from New York to Copenhagen in July 2001? (IF APPLICABLE)

Very positive: 77 % Positive: 21 % Neither positive nor negative: 02 % Negative: 00 % Very negative: 00 %

Page 46: What it is that we’ve done as of late:

Have you been, or are you in the process of being reassigned?

Yes: 16 %

No: 84 %

Page 47: What it is that we’ve done as of late:

If yes, to what extent were you satisfied with the information and services received from the JPO Service Centre on your reassignment?

Very satisfied: 35 % Satisfied: 17 % Neither satisfied nor dissatisfied: 35 % Dissatisfied: 13 % Very dissatisfied: 00 %

Page 48: What it is that we’ve done as of late:

Are you in the process of being separated?

Yes: 10 %

No: 90 %

Page 49: What it is that we’ve done as of late:

If yes, to what extent are you satisfied with the information and services received from the JPO Service Centre in connection with your separation?

Very satisfied: 46 % Satisfied: 15 % Neither satisfied nor dissatisfied: 39 % Dissatisfied: 00 % Very dissatisfied: 00 %

Page 50: What it is that we’ve done as of late:

Regional Workshops for JPOs

Page 51: What it is that we’ve done as of late:

Would you be interested, in principle, in participating

in a JPO workshop at some point?

Yes: 76 %

No: 24 %

Page 52: What it is that we’ve done as of late:

Would you be willing to spend your DTTA on participation in a JPO workshop, provided that there are no training fees, but that you would have to cover the cost of your ticket and DSA?

Yes: 51 %

No: 49 %

Page 53: What it is that we’ve done as of late:

Which of the following methodologies would you prefer to be used most in the workshop?

Inter-active training : 51 % Case work: 21 % Group discussions: 13 % Lectures: 09 % Others: 06 %

Page 54: What it is that we’ve done as of late:

Which of the following would be the second most important for you if you were to participate in a JPO workshop?

Group discussions: 32 % Case work: 32 % Inter-active training : 20 % Lectures: 13 % Others: 03 %

Page 55: What it is that we’ve done as of late:

Which of the following methodologies would you prefer to be used most in the workshop?

Gaining specific knowledge relevant to your current tasks : 43 % Linking your own knowledge and experiences to a broader thematic area:

26 % Exchange of experience with other JPOs: 15 % Building and strengthening your network : 13 % Others: 03 %

Page 56: What it is that we’ve done as of late:

Which of the following methodologies would you prefer to be used second most?

Linking your own knowledge and experiences to a broader thematic area:

35 % Gaining specific knowledge relevant to your current tasks : 23 % Exchange of experience with other JPOs: 22 % Building and strengthening your network : 17 % Others: 03 %

Page 57: What it is that we’ve done as of late:

Which of the following would you prefer in terms of thematic coverage?

Several independent subjects to be covered:51 %

One general theme to cover the workshop with the possibility of “logging on” to sub-themes:

49 %

Page 58: What it is that we’ve done as of late:

Sexual harassment

Page 59: What it is that we’ve done as of late:

Have you personally experienced sexual harassment

in your work place while being a JPO?

Yes: 04 %

No: 96 %

Page 60: What it is that we’ve done as of late:

Have you personally experienced sexual harassment

in your work place while being a JPO?

Yes: 04 %

No: 96 %

Page 61: What it is that we’ve done as of late:

Are you familiar with the procedures for reporting sexual harassment and/or do you have someone in your office that you would feel

comfortable to talk to in case you experienced sexual harassment?

Yes: 48 %

No: 52 %

Page 62: What it is that we’ve done as of late:

Do you believe there is a need for the JPO Service Centre to be more active in informing about the procedures for reporting sexual harassment?

Yes: 65 %

No: 35 %

Page 63: What it is that we’ve done as of late:

JPO information needs

Page 64: What it is that we’ve done as of late:

How often do you use/visit the JPO Service Centre website (www.jposc.org)?

More than once a week: 02 % Once a week: 16 % Once a month : 60 % Once a year: 20 % Never: 02 %

Page 65: What it is that we’ve done as of late:

If applicable, to what extent are you satisfied with the JPO Service Centre website?

Very satisfied: 23 % Satisfied: 54 % Neither satisfied nor dissatisfied: 22 % Dissatisfied: 01 % Very dissatisfied: 00 %