what oracle e-business suite customers can · what oracle e-business suite customers can ... •...
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What Oracle E-Business Suite Customers Can Do with Oracle Fusion Middleware TodayWhat Oracle E-Business Suite Customers Can Do with Oracle Fusion Middleware Today
Nadia BendjedouDirector – Product StrategyApplications DevelopmentOracle Corporation
Nadia BendjedouDirector – Product StrategyApplications DevelopmentOracle Corporation
Markus ZirnVP – Product Management
Fusion Middleware DevelopmentOracle Corporation
Markus ZirnVP – Product Management
Fusion Middleware DevelopmentOracle Corporation
Hannes SmitEnterprise ArchitectAlticor Incorporated
Hannes SmitEnterprise ArchitectAlticor Incorporated
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Follow Enterprise Application Best PracticesMove to the Latest Applications ReleasesPrepare a Roadmap to Evolve to Oracle Fusion ApplicationsInventory your Enterprise Assets
Rethink your “Customization” StrategyConsolidate your Master DataEmbrace SOA-Based IntegrationExtend your Business Intelligence Applications PortfolioAdopt Enterprise Reporting & PublishingSecure your Global EnterpriseCentralize your Applications Lifecycle Management
10 Things You Can Do Today to Prepare for Oracle Fusion Applications
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Leverage the Next Generation Technology TodayExtend the Value of Oracle Applications Unlimited
http://www.oracle.com/applications/evolutionary-path-to-fusion.pdf
Best Practices & Common SenseMove to the Latest Applications ReleasesPrepare a Roadmap to Evolve to Oracle Fusion ApplicationsInventory your Enterprise Assets
Rethink your “Customization” StrategyConsolidate your Master DataEmbrace SOA-Based IntegrationExtend your Business Intelligence Applications PortfolioAdopt Enterprise Reporting & PublishingSecure your Global EnterpriseCentralize your Applications Lifecycle Management
10 Things You Can Do Today to Prepare for Oracle Fusion Applications
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Leverage the Next Generation Technology TodayExtend the Value of Oracle Applications Unlimited
http://www.oracle.com/applications/evolutionary-path-to-fusion.pdf
Embrace SOA-Based IntegrationOracle Fusion Middleware
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Rethink your “Customization” Strategy
Leverage Next Generation Technology Today
• Profile Options• User-defined fields
(Flexfield) • Function Security
Setup• Data Security Setup
• Changes the order in which table columns are displayed
• Tailor a query result • Change the color
scheme of the UI• Add attributes on the
display• Folder Forms • Forms
Personalization • Oracle Application
Framework (OAF) Personalization
• Add new functional flows • Extend or override existing business logic
Rethink Your “Customization” StrategyOracle Principles
Rethink your “Extension” StrategyBusiness Requirements
• Extending the functionality (composite applications)• Self-Service functionality
• Larger user population
• Empowering information workers through advanced user interfaces• Ajax-style UI to enable “autosuggest” capability• Expose flows, cross apps, through a single UI• Business users dashboards, real-time gauges of transactional
systems and business processes
Rethink your “Extension” StrategyComposite Applications
• Example and Need: Solution that would allow to monitor and manage warrantee claims• Manual process that is error prone and open to fraud • Need for a secure web based method for registering warrantee claims
into the Oracle Financial Application• Customers need to submit claims through the web• Need to check claim status online
• Solution: Oracle ADF with WebCenter• Front end to interact with E-Business Suite Financials via Web services • In addition, it provides a claims workflow user interface for caseworkers• Leverage the human workflow capabilities of Oracle BPEL PM, while
interacting directly with Oracle E-Business Suite at the back end
Business Issue:•EBS assessed at 35% fit for BT Real Estate needs
•Need platform for matching needs of today 5,000 apps
With FMW:•Plan to reduce apps footprint by 90%
•Implement loosely coupled SOA
•WebCenter, ADF, BPEL for niche functionality
•Also use BI EE, ECM
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Draft
User Experience Layer this includes the decoupled user interface and business intelligence layer.
Enterprise Workflow layer, standard re-useable business tool for the construction and orchestration of Business Process.
Enterprise Data Layer fully decoupled from both business process and the user experience based on existing enterprise wide strategic solutions that are appropriate to business functionality required.
Enterprise Business Process Layer Oracle BPEL
Enterprise Database Layer Oracle 10gSingle DB Schema for all business processes supported Includes meta layer
User - Workflow InteractionOracle WebCentre (ADF)
Business ReportingEnterprise Business Intelligence Oracle BIEE
Enterprise Data Archive OWB
Enterprise Document Management UCM
ApEx
BAM
EMP Integration Architecture
Rethink your “Extension” StrategyComposite Applications
Business Issue:•Expensive, manual warranty mgmt. process (fax, phone)
•Error / fraud prone and relied heavily on several FTEs to manage the system
With FMW:•3 months implementation of online self-service
•The system processes ~5000 claims per month
•Maintainable application
•Saved $2M annually
•Re-assigned 3 FTEs
Rethink your “Extension” StrategySelf-Service Functionality - Larger User Population
• Examples: Develop a unified, single Web-Interface, Infrastructure and a Collection of Services Providing Access to News, Information, and Content And Corporate Self-Service Functionality to Employees• Consolidate Intranet Sites• Single Point of Entry• Improved & Consistent User Experience• Reduced Sign-Ons• Personalized Content & Services
• Solution: Oracle ADF (Struts and EJB 2.0) + Oracle Portal +Oracle SSO etc…• Front-end UI to interact with E-Business Suite HR Data using Web
Services• Oracle SSO
Rethink your “Extension” StrategySelf-Service Functionality - Empowering Information Workers
• Examples and Business Need: Unlock Buried Functionality…• The recruiting department had a difficult time accessing the standard
Oracle CRM screens to get leads, status leads and to follow up on leads. Most field advisors had very poor connectivity due to location and lack of high speed broadband.
• Even with higher speeds the process was too slow for the advisors to be effective
• E-Business Suite - Oracle Student System (OSS) and Oracle CRM
• Solution: Oracle ADF + Oracle SOA• Custom web JSP based application utilizing back end services to retrieve
and update information• The access time for an advisor through the company portal dropped from
10+ minutes for a single lead to less than 30 seconds over a Sprint wireless card
• The Oracle Fusion Middleware provides standard’s based powerful tools to unlock many of the features in Oracle E-Business that are buried under the standard interface through application specific connectors and other productive enhancement features.
Rethink your “Extension” StrategyTypical Scenario
NativeLogic
NativeUI
Hard to upgrade!
E-Business Suite
Extension with
NativeTools
UIExtension
LogicExtension
Rethink your “Extension” StrategyLeverage FMW for your Extensions
UI – Portal orWebCenter
Humanworkflow
BAM
SSO with ALL Applications
Stan
dard
s-B
ased
SO
A M
id-
Tier
Process
Logic
Easy to upgrade!
WS
WS
WS = Web Service
Error Handling
LogicExtension WS
UI
WS
Rethink your “Extension” StrategyLeverage FMW for your Extensions
UI – Portal orWebCenter
Humanworkflow
BAM
SSO with ALL Applications
Stan
dard
s-B
ased
SO
A M
id-
Tier
Process
Logic
Easy to upgrade!
WS
WS
WS = Web Service
Error Handling
LogicExtension WS
Easy to upgrade!
WS WS
Custom
Legacy
Partner
ORACLE APPLICATIONS
UI
WS
Rethink your “Extension” StrategyCustomer Success
Major University• E-Business Suite Implementation• Extending EBS to larger group of users using BPEL
Steel Products• Oracle EBS for order entry, inventory and CRM• Extend Helpdesk System to the web with ADF and BPEL
Leader in visual display products• Runs E-Business Suite• SOA Suite and ADF orchestrate special pricing approval
High Tech Printing Solutions• Implementing E-Business Suite R12, Siebel & Agile• “No customizations” policy – Use of entire FMW stack$16B VAR• Implementing E-Business Suite R12• SOA Suite, ADF, IdM as platform for composite apps
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Embrace SOA-Based Integration
Leverage Next Generation Technology Today
Embrace SOA-Based IntegrationCustomer’s SOA Roadmap with Oracle
• Build your SOA- Customers’ priorities:
• Modify business processes• Introduce new capabilities• Extend business service portfolio
• Consider pre-built SOA- Customers’ priorities:
• Performance• Scalability• Availability• Security
Process Integration Packs• Loosely coupled
composite business processes
Foundation Packs• Comprehensive process
composition framework
Direct Integrations
Embrace SOA-Based IntegrationE-Business Suite SOA-Enablement• Oracle Integration Repository
• Compilation of information about the numerous service endpoints exposed by the Oracle E-Business Suite of applications.
• Provides a complete catalog of Oracle E-Business Suite's business service interfaces
• Hosted for 11.5.10 --> http://irep.oracle.com/ • Shipped with R12
• E-Business Suite Adapter• Part of Oracle FMW 10.1.3• Provides, bidirectional, multimodal, synchronous, and asynchronous
connectivity• Exposes E-Business Suite Integration Interfaces as Web Services• Interfaces with iRep to expose only recommended public integration
interfaces
Integration Repository
Open Interface Tables,View, PL/SQL APIs
XML & eCommerceGateway
Business Events
Concurrent Programs
E-Business Suite SOA-Enablement Schematic Architecture
Business Service as Web Service
Oracle E-Business
SuiteAdapter
Embrace SOA-Based IntegrationBuild your Own SOA – Oracle SOA Platform
• Connect & Route• Oracle ESB (Enterprise Service Bus)• http://www.oracle.com/appserver/esb.html
• Orchestrate & Transform• Oracle BPEL PM• http://www.oracle.com/appserver/bpel_home.html
• Monitor & Optimize• Oracle BAM (Business Activity Monitoring)• http://www.oracle.com/appserver/business-activity-
monitoring.html
• SOA Governance• WebService Manager and Enterprise Manager• http://www.oracle.com/tools/jdev_home.html
• Oracle Data Integrator (for bulk data transfer/copy)• http://www.oracle.com/applications/oracle-data-integrator-
technical-overview-white-paper.pdf
Build your Own SOASOA Patterns
• SOA-Based Integration (from EAI to SOA)• Legacy Modernization (SOA-Enabling the Mainframe)• B2B Services Network• Multi-Channel Applications• Master Data Management integration• Business process Management
Leading manufacturer of computer control devices• Logitech runs Oracle E-Business Suite and SalesForce.com• SOA Suite provides order visibility to OEM salesforce
SOA - Business Process ManagementCustomer Success
$2.5B For-Profit Education Provider• Uses PeopleSoft HR as well as E-Business Suite• SOA Suite enables rules-based student loan processing
Regional Bank• E-Business Suite and Temenos Implementation• BPA Suite Process Modeling across both Apps
Dutch Government (Collection Agency)• E-Business Suite with particular process flows• BPEL, B2B orchestrating EBS capabilities
Business Issues:• Paper-based approvals
(multiple signatures)
• Custom PHP service request application
With FMW:• Automated provisioning
processes including 11i and PSFT HR
• Leveraged BPEL system integration & human workflow capabilities
• Solution in 7 weeks
SOA - Business Process ManagementCustomer Success
SOA - Data IntegrationCustomer Success
Leading Pharma Company• Runs E-Business Suite, Siebel• Oracle SOA Suite with Coherence as SOA Platform
Major High Tech Company• One of world’s largest E-Business Suite implementation• Integration platform: BPEL, ESB, BAM, OWSM
Manufacturer of home improvement and building products• E-Business Suite, JDE, OTM• BPEL, BAM for integration error handing
Office Supplies Company• E-Business Suite, OTM, Manhattan, Red Prairie• End-to-end integration with BPEL
Business Issue:• Race $200M start-up to
market
With FMW:• Reduced integration efforts
from 100 to 50 weeks
• Internal team maintains BPEL after 2 days of training
SOA - Data IntegrationCustomer Success
Best Practice Centers
• Oracle E-Business Suite Best Practice Center http://www.oracle.com/technology/tech/fmw4apps/ebs/index.html
• PeopleSoft Best Practice Centerhttp://www.oracle.com/technology/tech/fmw4apps/peoplesoft/index.html
• Siebel Best Practice Centerhttp://www.oracle.com/technology/tech/fmw4apps/siebel/index.html
• JD Edwards Best Practice Centerhttp://www.oracle.com/technology/tech/fmw4apps/jde/index.html
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OtherApplications
Five implementations of Oracle EBS planned
Purchased ERP solution presents risksIncomplete functionality fitUpgrades/PatchesCustomizations/Enhancements
Use of middleware mitigates risksDecouples business logicAllows layered on extension or enhancementStandardizes application interactionEmbraces orchestration
Solutions become agnostic of service providersUse B2B principles between major applications
Integration MechanismsOracle EBS Application AdapterBusiness EventsDirect Table CRUDJMS/AQ QueuesFTPODI
Staging TablesInterface Tables
AIA Foundation PackStrengthens governance
Business Services RepositoryOracle Services RegistryWeb Services ManagerCanonicalsError Handling & Logging
Concerns/ConsiderationsApplication Identification
Where did I come from?Where am I going to?
End to End transaction MonitoringUnique ID for serviceShared ID for transaction
Incident/problem ManagementSingle triage consoleResolution & Escalation
Solution MigrationHP PPM using ant scripts
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Extend your Business Intelligence Applications Portfolio
Leverage Next Generation Technology Today
Oracle Daily Business Intelligence (DBI)Dashboards Within E-Business Suite
• Role Based Dashboards• Leverages EBS
Infrastructure and Materialized Views
• No Data Movement Required
• Drill Directly to Transactions from Summaries
• Implements in Days• Fastest Path to
Information from EBS• Part of EBS “Rapid
Install”• No Training Required
Financials
FinancialAnalyst
Extend your Business Intelligence Applications Typical Scenario
Financials
FinancialAnalyst
Business Intelligence
Analyst
EnterpriseData Warehouse
Custom ETL
DataMarts
Extend your Business Intelligence Applications Typical Scenario
Call Center Agent
CRM SCM
WarehouseManager
BI EE Analytic Server• Enterprise Semantic Model• Multi-Source Data Warehouse Model• Pre-Packaged Dashboards• Pre-Packaged ETL Maps
ReportDefine Analyze
ConsistentMulti-SourceIntelligence
Extend your Business Intelligence ApplicationsAdopt Enterprise Analytics Strategy with Oracle BI
FinancialsCRM SCM
Extend your Business Intelligence ApplicationsCustomer Success
World’s largest Manufacturer of Electric Motors• Oracle EBS, SAP, Man Man, Star System (Mainframe) • BI EE, SCM BI Apps for “operational dashboard”; EPM HFM
Data Center Services• Quote to Order Completion with EBS• Oracle’s Financial and Order Management BI Applications
Medical Products• “Stryker Pulse”dahboard on top of E-Business Suite• BI EE, BI Sales Apps, EPM within BI EE
Educational Publishing• EBS, SAP, SF; Planning for Employees, Revenue, Expenses• Planning Cubes with Essbase, Plan to use ODI
<Insert Picture Here>Jon Chandler
Quality Director
“The Analytics capabilities in OBI EE and work-flow automation in BPEL PM together have the potential to fulfill our “QAPI” requirements. The offering is unique to Oracleamongst the various BI vendor offerings.”
DetermineMeasures
DetermineMeasuresCollect DataCollect Data
Report DataReport Data
AnalyzeData
AnalyzeData
Identify“Gaps”
Identify“Gaps”
Implement PlanImplement Plan
SelectProjectsSelect
ProjectsMore DataMore Data
Develop a Plan
Develop a Plan
QAQA PIPIQuality
AssessmentPerformanceImprovement
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Secure your Global Enterprise
Leverage Next Generation Technology Today
Secure your Global EnterpriseE-Business Suite Security Data Model
User Responsibilities
User User ResponsibilitiesResponsibilities
ResponsibilitiesResponsibilitiesResponsibilities
Menu EntriesMenu EntriesMenu Entries
UsersUsersUsers
FunctionsFunctionsFunctions FormsFormsForms
Report Security Groups
Report Report Security Security GroupsGroups
MenusMenusMenus
Secure your Global EnterpriseTypical Scenario
Pwd 1 Pwd 3Pwd 2Reset Pwd
HR Admin
FacilitiesManager
ITAdmin
ISAdmin
manualentry
manualentry
manualentry
helpdesk ticket
helpdesk ticket
Email System BusinessApplicationsHR System
(Oracle HCM)
ApprovingManager
ApprovingManager
Secure your Global EnterpriseRecommendation for Compliance & Risk Mgmt.
Email System
HR Admin
FacilitiesManager
BusinessApplicationsHR System
(Oracle HCM)
Oracle Identity ManagementCustomer Success
Fast Food Chain• E-Business Suite and WebCenter User Interaction Store Portal• OAM, OIM and OVD for Store Portal on top of EBS
Ivy League College• E-Business Suite • OIM replaces home-grown system & manual processes
Global Temp Staffing Leader• Runs E-Business Suite and PeopleSoft• Oracle Identity Mgr. & Access Mgr. for SOX Compliance
#1 Networking Company• Large E-Business Suite deployment• IdM Suite central platform for managing 70k employees
Business Issue:• Lack of automated processes for on-
/off-boarding employees
• Provisioning of key accounts for SOX auditing
With FMW• HR has one system to work with
• IT get requests that have been pre-approved
• SOX auditors are happy - controls are very tight and de-provisioning is fast.
Identity ManagementCustomer Success