what's trending in the chat bot market so far? - gytenis galkis, ceo at blue lime labs
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www.bluelimelabs.com
What's trending in the Chat Bot market so far?
Gytenis Galkis
CEO at Blue Lime Labs
www.bluelimelabs.com
www.bluelimelabs.com
Machine LearningData Prediction
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1990 20102000
Grade High School Essays
Sorting mail
Assessing Credit risk
Diagnose eye
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The Artificial Intelligence (AI) behind Chat bots
Text & / or SpeechEngine
Machine and Deep
Learning (ML)
Natural Language Processing
(NLP)
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1950 1965 1972 1990 20131995
Alan Turing proposes the Turing Test to determine the intelligence of
computer programs
Development of ELIZA, one
of the first chat bots
PARRY was launched. It was a chat bot that simulated a patient
with paranoid schizophrenia.
The Loebner Prize, a competition that
judges chat bots based on their human
likeness, is launched
Chat bots are not new
Mitsuku wins the LoebnerPrize. It is one of the most
human-like chat bots publicly available
Alice was launched. It
was one of the most successful chatterbots at
that time
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Machines can excel at
frequent high volume tasks
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Machines can excel at
frequent high volume tasks
Humans can tackle novel situations
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What's trending in the Chat Bot market so far?
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WOW
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Chat bot ecosystem
Deployment channels
Third-party chat bots Enabling technology
Native:
Source: BI Intelligence,
2016
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So what problem do chat bots solve?
$83B
Lost annually due to poor customer experience
76%
Young generation embrace text messaging
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A.I. Chat Bots for Business
Scheduling Assistant
HR Assistant
Market Intelligence
Agent
Workflow Assistant
Social Media
Channel Assistant
Financial Analyst
Assistant
Brand Ambassador
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A.I. Chat Bots for Customers
Shopping
Ordering Services
Booking travel,
hotels, etc.
Scheduling meetings And many
more…
Chat bots are for providing a single best response
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>5 million
8 times
30%
$1 million
Increase in revenue
Savings per year on customer service
Return on Investment
Answers questions per year
Ask Julie Virtual
Assistant
1
2
Simplify online booking
Customer support cost reduction
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>27’000
3’000 products and 400 applications
98%
$32 million
Adoption rate
Savings per year on billable time waste
Knowledge of
Answers questions per day
Wall Street based
financial service firm
1
Associates had trouble finding the right form and app to execute tasks.
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>16 million
10.4 minutes
Mobile app
55 recruiters by delivering more qualified leads
Includes
Has replaced
Average user interaction time
Answers questions since launch
U.S. Army
1
2
Engage tech savvy youth
Save costs on recruiting processes
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China
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SummaryNew way of interaction
Eliminates frequent
tasks
Saves time & frustration Look at
China
20
„We create awesome companies from scratch “
Let’s talk: +370 612 73 269 [email protected]
Thank you for listening