Misrad Hapnim (The Interior Ministry)www.pnim.gov.il (Hebrew only)Info Center *3450 or 1-222-3450

• Issues Teudat Zehut (National ID card)• Issues your passport (“Darkon”) and/or temporary passports (“Teudat Ma’avar”)• Records changes of family status, name, address, births etc•• Issues visas to non-Israelis• Issues various other certifications

Misrad Haklita (The Ministry of Immigrant Absorption)www.moia.gov.il (Hebrew, English, French, Spanish, Russian)Info Center 03-973-3333

• Issues Teudat Oleh to those do not receive it at the airport• Issues Teudat Zekaut to Katinim Chozrim (Returning Minors)•• Arranges Sal Klita (Absorption Basket) payments• Refers Olim to Ulpanim• Information on rights granted by the office• Refers to Minhal HaStudentim (Student Authority)

Bituach Leumi (National Insurance)www.btl.gov.il – (Hebrew, English, and Arabic) Info Center *6050 or 1-222-6050 (Hebrew and Arabic only) • Registers Katinim Chozrim (Returning Minors), Ezrachim Olim (Israeli citizens born overseas) and Toshavim Chozrim (Returning Residents) for Medical Insurance• Child payments• Payments for unemployment, disability, Miluim (reserve duty), pensions, etc.

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?Who, What, Where, and How?A quick guide to the government offices you need and how to track them down!

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Misrad Harishui ( Drivers License Authority)www.mot.gov.il - (Hebrew, some English)Info Center *5678

• Drivers license conversions

Liskat Hagiyus ( The Military Draft Office)www.aka.idf.il/giyus/main/defaultEn.asp– (Hebrew, English)InInfo Center - each office has its own call center

• All procedures relating to the draft process

Meches (Customs Authority)www.mof.gov.il/taxes - (Hebrew, English)No info center – all contact details available in English via the websiteYou can ask questions in English and get responses with this link: ozar.mof.gov.il/customs/eng/mailus.htm

• Opening customs files for Ezrachim Olim (Israeli citizens born overseas) and Katinim Chozrim (Returning Minors)•• “Passport to passport” purchases• Removal of restrictions for vehicles bought using benefits after 5 years

Mas Hachnasa (Income Tax Authority)www.mof.gov.il/taxes - (Hebrew, some English)No info center – contact details available via the website

• Te’um Mas (coordination of tax payments if you hold 2 or more jobs)

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