When Bart Came to When Bart Came to Town…Town…

Simone RobertsonSimone Robertson Andrea GroomAndrea Groom

……and assisted Southern Health with and assisted Southern Health with Resource Planning and AllocationResource Planning and Allocation

How it used to be…How it used to be…

Organisational Organisational ChangeChange

Service provisionService provision

Reporting & FeedbackReporting & Feedback

Old methodsOld methods

New Approach – Coding Resource New Approach – Coding Resource Tracking System Tracking System

RisksRisks(restraining forces for change)(restraining forces for change)

““Big Brother” effectBig Brother” effect

Manager’s toolManager’s tool

Quality vs QuantityQuality vs Quantity

BenefitsBenefits(driving forces for Change)(driving forces for Change)

Tool for the management of Coding and Tool for the management of Coding and Casemix ServicesCasemix Services

Exposes what is and is not being doneExposes what is and is not being done

Control over workload – for the individualControl over workload – for the individual - for the C&CS team- for the C&CS team

Recognition of achievementRecognition of achievement

Our ObjectivesOur Objectives

Accurate and objective activity dataAccurate and objective activity data

Coding vs Non-Coding activitiesCoding vs Non-Coding activities

Greater personal accountability Greater personal accountability

Decision support for resource rosteringDecision support for resource rostering

Teething problems….Teething problems….

Coder complianceCoder compliance

Clarification of data captureClarification of data capture

Review of functionalityReview of functionality

And the winner is…...And the winner is…...

Acceptance of the Acceptance of the databasedatabase

Naming competitionNaming competition

……..Bart!..Bart!

Increased Increased functionalityfunctionality

Clarification of Clarification of reportingreporting

Training and RevisionTraining and Revision

Bart - the time management guruBart - the time management guru

Retrospective vs Prospective rosteringRetrospective vs Prospective rostering

Improved time managementImproved time management

Greater accountability - for the individualGreater accountability - for the individual

- within the C&CS team- within the C&CS team

AchievementsAchievements

Workload and activity identificationWorkload and activity identification

Increased equity for workload distributionIncreased equity for workload distribution

Increased personal accountabilityIncreased personal accountability

Support for Team decision makingSupport for Team decision making

Success with Bart!Success with Bart!

Accurate data captureAccurate data capture

Improved workload Improved workload planningplanning

Increased efficiencyIncreased efficiency