When eLearning & KM worlds Collide: A Design Perspective

Kevin C. MooreTotal Learning Solutions

kevinm@totallearningsolutions.com

KM & eLearning

• The first generation of e-learning replicated the physical classroom. Courses and curricula were made up of slide-shows and quizzes, with return on investment measured through reductions in travel and delivery costs.

• As enterprises increase their focus on knowledge creation, innovation and re-skilling the knowledge workforce in support of business objectives, e-learning will become a crucial element of knowledge management

» Gartner, 2002 (Research Note)

What is KM?

KM is the intelligent capture, storage, and retrieval process of data, information, and knowledge by and for individuals in an enterprise so they can do their jobs more efficiently

KM

Knowledge Management is a conscious strategy of getting the right information to the right people at the right time so they can take action and create value“O’ Dell et al”

KM is the key to utilizing the data stores of information in your company. It is using technologies to get the information to the person who needs it, at the precise moment they need it. However, the focus must be on learning not delivery.

Wait a minute…isn’t that what we do?• Yesterday, I heard…

– We need non linear learning just in time– Move away from Curriculum, Course,

Lesson & Topic frameset– Put designed content in front of the learner

to teach at the teachable moment– Move away from the idea that course

“completion” has anything to do with value

• Let’s Talk…

Help me here…

• Why does your person come to the learning program you create?

• What are their motivations to be there?

• Are we making assumptions about their ability to:– find value– look forward to necessary requirements– get what they need and leave

A Model (traditional and non traditional)

Knowledge Services

Learning Solutions Support Solutions

Training Publications Marketing

eLearning

IT Help Desk

Knowledge Services based eLearning• As the distributed network e-learning becomes

the key to the growth of enterprise information assets

• e-learning will support the development of intellectual assets, workplace collaboration and innovation through people, process, then technology

• eLearning is a Necessary component of any knowledge services approach and is linked to personnel and organizational competency models, compensation plans and reward schemes for contributions to the organizational knowledge base, as well as to innovative applications of the knowledge.

What we have to realize

Novice

Expert

Performer

Let’s do a little design

• What does a person who needs “Support” have to have to improve performance?

• What does a person who need “Learning” have to have to improve performance?

So what does that mean?

Object Orientation

• Reusable Content Objects– Information Object– Learning Object– Knowledge Object– Performance Object

Object Technology:

• Many companies now believe that an object-based approach will provide the basis for platform neutrality and software reusability needed for the large-scale development and dissemination of powerful,cost-effective learning content

Connections

Novice

Expert

Performer

KM Components

• Data– A discrete set of facts (Declarative)

• Information– Data that hangs together to have meaning

in some form (Conditional & Procedural)

• Knowledge– knowledge is information in context

broader, deeper, and richer (Variables)

KM’s Model of KM…

• Information Objects– Smallest form with enough context to add

support to an Expert

• Knowledge Objects– Collection of IO to assist the Performer

• Performance Objects– Collection of KO to assist in Learning

Let’s Do it…

• Design Session using Information Objects, Knowledge Objects, & Performance Objects

Not just me…where is it going?

• ADL, AICC, SCORM oh my?

ADL: Advanced Distributed Learning

• An initiative to ensure access to high-quality education and training materials that can be tailored to individual learner needs and made available whenever and wherever they are required.

• A method to accelerate large-scale development of dynamic and cost-effective learning software and to stimulate an efficient market for these products in order to meet the education and training needs of the military and the nation's workforce in the 21st century.

ADL CO-Labs

• The ADL consortium is developing a common technical framework for computer and net-based learning that fosters the creation of reusable learning content as "instructional objects."

• Federal government, private-sector technology suppliers, and the broader education and training community are formulating voluntary guidelines that make learning software accessible, interoperable, durable, reusable, adaptable and affordable.

Rationale and Successes

• In 1997, ADL began working with key industry leaders and standards organizations such as the Learning Technology Standards Committee of the IEEE, the Instruction Management Project, and the Aviation Industry CBT Committee to identify critical technical interface points around which standards for Web-based learning technologies might be developed.

• Agreements were forged as to what needed to be standardized.

• Results = Sharable Content Object Reference Model (SCORM).

Sharable Course Object Reference Model (SCORM)

Sharable Course Object Reference Model (SCORM)

Who is involved: Academic• Behavioral Technology Labs/University of Southern California • Carnegie Mellon University/Carnegie Mellon Online • Central Texas College • Foothill College • Fox Valley Technical College • Illinois State University • Iowa State University • Miami Dade Community College • Middle Georgia College • Mississippi State University Center for Educational & Training Technology • Nicolet Area Technical College • Pennsylvania State University • Rochester Institute of Technology • United States Open University • University of California - Berkeley • University of California - Irvine • University of Central Florida • University of Illinois at Urbana-Champaign • University of Nebraska - Lincoln • University of New Orleans • University of Maryland University College • University of Southern California • University of Washington • University of Wisconsin System • Vanderbilt-Northwestern-Texas-Harvard/MIT (VaNTH) Center for Bioengineering • Wisconsin Technical College System

Who is involved:Government• USAF:

– 82d Training Group -- USAF -- AETC– Air Force Institute for ADL – US Air Force, Training Support Squadron, Training

Technology Flight

• USA:– Army Medical Department – Department of the Army, University After Next

(UAN)– The Army Distance Learning Program (TADLP)– TRADOC/ATSC– US Army Research Institute – US Army STRICOM – US Army Training Support Center

• USN:– Chief of Naval Education and Training (CNET) – Naval Education & Training Professional

Development & Technology Center (CNET/NETPDTC)

– Navy Air Systems Command– Patrol Squadron 30, Naval Air Station, Jacksonville

• US Marine Corps• National Guard

– National Guard Bureau Professional Education Center

– National Guard Bureau

• Department of Defense:– Defense Acquisition University

– Defense Logistics Agency

– Office of the Secretary of Defense DIAP

• DISA

• Department of Justice/Immigration & Nat. Service

• Department of Labor

• HQ Civil Air Patrol

• IRS

• Joint Forces Command/JWFC

• Joint Staff /Joint Staff J7

• Joint Warfighting Center

• MANTECH

• National Defense University

• National Institute for Standards and Technology

• National Security Agency

• RTI

• US National Library of Medicine

Who is involved:Industry• Adams i-solutions, Inc. • Athenium • Autodesk • Aviation Industry CBT Committee • Avilar Technologies, Inc. • Blackboard • Booz-Allen & Hamilton Inc. • Camber • click2learn.com • Computer Curriculum Corporation • Computer Sciences Corporation • Concurrent Technologies

Corporation • Cubic Applications, Inc. • Delex Systems, Inc. • DevIS • Discovery Machine, Inc. • Docent, Inc. • Educational Object Economy (EOE)

Foundation • Educational Technologies • Element K • Electronic Data Systems (EDS) • Emultek • FDGroup• Flight Safety Boeing

• FT Knowledge

• G3 Systems, Inc.

• Galaxy Scientific Corporation

• GD-CS Pathways

• IMS Global Learning Consortium, Inc. Instructional Science & Development

• Handshaw & Associates

• Hypercosm, Inc.

• IBS Interactive

• IEEE

• Institute for Defense Analyses

• Information Resources Management, Ltd.

• Jardon & Howard Technologies

• JHT Multimedia

• Knowledge Mechanics

• KnowledgePlanet

• LearnFrame, Inc.

• Litton TASC

• Lockheed Martin Federal Systems

• Logistic Services Incorporated

• Logistic Services International

• Lotus/IBM Mindspan Solutions

• Macromedia

• Mentergy Inc

• mGen

• Microsoft

• MindLever.com

• MaxIT Corporation

• NETg

• OAO

• ORACLE

• Pathlore Software Corporation

• Pearson Education

• Peer3

• PerformTech Inc.

• Plateau Systems Raytheon Interactive

• Raytheon Systems Company

• RealNetworks Inc.

• Saba Software

• SAIC

• SI International

• SkillSoft Corporation

• SmartForce

• Stayhealthy Inc.

• Steven Schatz Information Design

• Teknowledge Corporation

• The Boeing Company

• TutorTek.com

• UW Learning Innovations

• UNITECH

Bottom Line

• Individuals in performance positions will continue to “want to learn” not “be taught”

• Get information so it moves to knowledge and GET OUT

• Be engaged while in the learning… canned, generalized content will continue to have poor (add the metric)

Start the Revolution!Your Role• You must be able to create, capture, organize, and

disseminate knowledge throughout the enterprise

• You must move data to information to knowledge in an intelligent, efficient, and effective manner

• You must get information / knowledge to the people at the speed they conduct business

• You must Reuse Content within a Total Learning Solution (for learning and support) so that performance in enhanced

• You must sign up to improve performance for individuals within their job and their own industry

When eLearning & KM worlds Collide: A Design Perspective

Kevin C. MooreTotal Learning Solutions

kevinm@totallearningsolutions.com